No matching fragments found in this document.
[Plaintext beta, March 23, 1999]
OEC Volume 1: HCO
TO THE READER:
Scientology is a religious philosophy containing pastoral
counseling procedures intended to assist an individual to gain
greater knowledge of self. The Mission of the Church of Scientology
is a simple one - to help the individual acheive greater
self-confidence and personal integrity, thereby enabling him to
really trust and respect himself and his fellow man. The attainment
of the benefits and goals of Scientology requires each individual's
positive participation, as only through his own efforts can he
achieve these.
This is part of the religious literature and works of the Founder
of Scientology, L. Ron Hubbard. It is presented to the reader as
part of the record of his personal research into Life, and should
be construed only as a written report of such research and not as a
statement of claims made by the Church or the author.
Scientology and its sub-study, Dianetics, as practiced by the
Church, address only the spiritual side of Man. Although the
Church, as are all churches, is free to engage in spiritual
healing, it does not, as its primary goal is increased knowledge
and personal integrity for all. For this reason, the Church does
not wish to accept individuals who desire treatment of physical
illness or insanity, but refers these to qualified specialists in
other organizations who deal in these matters.
The Hubbard Electrometer is a religious artifact used in the
Church confessional. It, in itself, does nothing, and is used by
Ministers only, to assist parishioners in locating areas of
spiritual distress or travail.
We hope the reading of this book is only the first stage of a
personal voyage of discovery into the positive and effective
religion of Scientology.
THE BOARD OF DIRECTORS
Church of Scientology
This book belongs to _____________
Date_____________
The
Organization Executive Course
AN ENCYCLOPEDIA OF SCIENTOLOGY POLICY
by
L. Ron Hubbard
FOUNDER OF DIANETICS AND SCIENTOLOGY
HCO
DIVISION
1
PUBLICATIONS ORGANIZATION
Published by
the
CHURCH OF SCIENTOLOGY OF CALIFORNIA
PUBLICATIONS ORGANIZATION
2723 West Temple Street
Los Angeles
California 90026
U.S.A.
The Church of Scientology is a Non-Profit Organization.
Dianetics (R) and Scientology (R) are Registered Names.
Copyright (c) 1970, 1971, 1972, 1973, 1974
1950, 1951, 1952, 1953, 1954, 1955, 1956, 1957, 1958, 1959
1960, 1961, 1962, 1963, 1964, 1965, 1966, 1967, 1968, 1969
by L. Ron Hubbard
ALL RIGHTS RESERVED
Scientology is an Applied Religious Philosophy
No part of this book may be reproduced
without permission of the copyright owner.
First U.S. Printing 1974
Second U.S. Printing 1976
Complete Set ISBN 0-88404-033-X
Volume 1 ISBN 0-88404-026-7
The E-Meter is not intended or effective for the diagnosis,
treatment or prevention of any disease.
Dianetics and Scientology are the trademarks of L. Ron Hubbard
in respect of his published works.
Printed in the United States of America by Kingsport Press, Inc.
CONTENTS
HUBBARD COMMUNICATIONS OFFICE
DIVISION 1
7 Feb. 1970 HCO Makes the Org 1
HCO Division 1 Org Board Outline 3
17 Jan. 1966 Division 1 - HCO
Division - Organization Chart
(includes Additions per HCO P/L 25 Jan. 1966) 4
20 Nov. 1965 The Promotional Actions of HCO Division 7
7 Nov. 1955 Hubbard Communications Office - Certificates
(Op. Bulletin) 14
4 Oct. 1956 The Handling of Hubbard Communications Offices
(revised 30 July 1958) (HCOB) 8
24 Jan. 1958 Outline of the Activities of the HCO Office
of LRH (HCOB) 12
15 Nov. 1958 The Substance and First Duty of HCO 13
15 Nov. 1958 Outstanding Copyrights and Marks 15
20 Jan. 1959 When in Doubt about Copyrighting 15
15 Nov. 1958 Legal Aid - HCO 16
22 Nov. 1958 Owner of Materials - The Legal View 16
29 Nov. 1958 Future Programs (Confidential Memo to HCO
Secretaries) 17
20 Dec. 1958 The HCO Secretary should handle Bad Clinical
Results 18
2 Jan. 1959 HCO Office Designations and Personnel 19
13 Jan. 1959 HCO Area Secretary Material (reissued 20 Oct.
1959) 21
27 Feb. 1959 Duty of Area Sec re Personnel 153
1 Mar. 1959 Forbidden HCO Activities 24
14 May 1959 Hubbard Communications Office 23
29 May 1959 Technology 24
4 June 1959 Instructions to Attorney or Solicitors
(reissued 20 Nov. 1962) 25
10 Aug. 1959 Data Required as Reports from HCO Sees 26
10 Aug. 1959 Reports Required from HCO Secretaries 28
13 Aug. 1959 Reports Required from HCO Secretaries (adds
to 10 Aug. 1959) 29
20 Oct. 1959 HCO Order of Importance of Actions 29
19 Mar. 1960 Org Board 30
7 Nov. 1960 HCO Area Secretary Hat Addition 31
9 Jan. 1961 Duties of HCO 32
31 Jan. 1961 Spheres of Influence 35
14 Feb. 1961 The Pattern of a Central Organization - HCO
Area Office (excerpt) 37
17 Feb. 1961 HCO Continental - 38
17 Feb. 1961 State of Emergency 39
30 May 1961 How to Confess in HCO 41
18 Dec. 1961 HCO Standing Orders (excerpt) 42
10 Jan. 1962 HCO Standing Order No. 5 (reissued as amended
21 June 1967) 43
21 Nov. 1962 Re-issue of Materials 44
31 Dec. 1964 Use of Dianetics, Scientology, Applied
Philosophy 45
7 Feb. 1965 Keeping Scientology Working Vol. 0-35
4 Mar. 1965 HCO Secretary WW 46
4 Mar. 1965 Technical and Policy Distribution 47
2 Apr. 1965 Urgent Urgent Urgent - False Reports 52
22 July 1965 Home Addresses 54
15 Dec. 1965 Gifts 54
21 Nov. 1968 Senior Policy Vol. 0-277
DEPARTMENT ONE
DEPARTMENT OF ROUTING AND PERSONNEL
19 Sept. 1967 HCO Division, Department of Routing,
Appearances & Personnel 55
12 Nov. 1968 The Main Weakness 57
17 Apr. 1970 Vital - Department One 58
ROUTING - RECEPTION
17 Mar. 1958 Body Routing in Central Organization (HCOB) 61
19 July 1965 Release Checks, Procedure for Vol. 4-574
22 Sept. 1967 Routing Form Attestations 62
10 Aug. 1959 Reception 63
31 Oct. 1963 Reception Hat 64
7 Nov. 1965 Reception Log-In-the-Org List 73
25 July 1966 Allocation of Quarters - Arrangement of
Desks and Equipment 75
v
ORG BOARD
7 Apr. 1958 Routing of Org Board Changes Vol. 7-124
19 Nov. 1958 Organization 76
7 Oct. 1959 Org Boards (HCOB) 76
17 May 1960 Copies of Org Board 77
1 May 1965 Organization - The Design of the Organization 78
7 June 1965 New Org Board Design 80
12 Dec. 1966 New Org Board Design (2) 81
10 July 1965 Lines and Terminals - Routing 82
5 Feb. 1969 Double Hats 83
PERSONNEL PROCUREMENT
*******
26 Sept. 1956 Flow Line for Personnel (HCOB) 83
9 May 1957 Employing & Discharging of Personnel 139
14 Feb. 1961 Personnel Procurement 84
22 May 1968 Hiring Personnel - Line for
(Amendment of HCOP/L 14 Jan. 1966) 85
15 Mar. 1968 Student & Staff Program 87
10 July 1969 Org Personnel Recruitment 88
18 July 1969 Pubs Org Personnel Recruitment 90
2 Sept. 1969 Org PersonnelRecruitment - Sea Org
Cooperation 91
14 Dec. 1969 Org Protection 92
13 Jan. 1970 Org Personnel Recruitment (Revised) 93
1 Mar. 1970 Model Staff Application Form 94
PERSONNEL PLACEMENT AND CONTROL
13 Feb. 1966 Personnel Control Officer 96
27 Jan. 1958 Duties of Personnel Post (HCOB) 98
18 Oct. 1959 Putting New Personnel on the Job 99
18 Nov. 1965 Appointment of Personnel 100
23 Feb. 1966 Appointments and Promotions 101
22 Mar. 1967 Personnel Requirement 102
22 Mar. 1967 Admin Know-How - Alter-Is and Degraded
Beings (HCOB) 104
22 Feb. 1969 Personnel Placement & Purposes 105
24 Jan. 1970 Tech Admin Ratio 107
27 Jan. 1970 Tech:Admin Ratio and LRH Comm
Assignment - Central
and Area Orgs (includes HCO P/L 29 Jan. 1970
Existing Full Time LRH Comm Assignments) 108
21 Feb. 1961 Choosing PE and Registration
Personnel 110
30 Apr. 1959 Additional Staff Auditors 113
13 Mar. 1961 Staff Auditor Training 114
21 Aug. 1964 Staff Auditors (reissued 7 June
1967) 115
11 July 1965 Assignment of Tech Personnel 116
9 May 1966 Requirements for a SHSBC Supervisor 117
21 June 1966 Appointments - LRH Command Executive
Secretary
and Asst Guardian and Others 118
30 Sept. 1968 Executives - Training and Case
Levels 119
31 Mar. 1969 Public Divisions Staffing
Qualifications 120
STAFF STATUS
5 Sept. 1957 Validation of Staff -Vol. 5-240
1 May 1958 Employment Qualifications 121
23 Nov. 1959 Employment of Criminals Forbidden 121
10 Mar. 1959 Permanent Staff Members 122
2 May 1957 Qualifications of a Permanent Staff
Member see-122
3 June 1957 Qualifications of a Permanent Staff Member
(Assoc Sec Dir) 122
18 Jan. 1960 Qualifications of Permanent Staff
Members 123
2 June 1960 Requirements for Staff Posts 123
26 Nov. 1960 Permanent Staff Member Requirements 124
13 Feb. 1961 Permanent Staff Requirement Changes 125
17 Feb. 1961 Staff Post Qualifications-Permanent Execs
to be Approved see-129
26 Feb. 1961 Qualification of Executives 126
28 Mar. 1961 Staff Post Qualifications - Permanent
Executives to be Approved 127
23 Jan. 1962 Permanent Executives (amends 17 Feb. 1961) 130
21 May 1962 Permanent Staff 130
5 June 1962 Permanent Staff Privilege 130
12 Aug. 1963 Certificates and Awards (Administrative
Certificates) Vol. 5-180
vi
16 June 1964 Personnel Records - Admin Certs
(modifies 12 Aug. 1963) Vol. 5-184
21 Apr. 1965 Basic Certificates - Uncertified
Personnel Vol. 5-192
4 Jan. 1966 Personnel - Staff Status 131
20 July 1966 Staff Status (amended 19 Mar. 1968) 134
22 Aug. 1966 Addendum to HCO P/L of 20 July 1966 "Staff
Status" 135
5 Jan. 1969 Staff Status Two 136
1 May 1967 Voluntary Staff 137
TRANSFERS AND DISMISSALS
2 July 1968 Ethics - Org Suppression of 138
9 Apr. 1957 Dismissals and Post Changes 139
9 May 1957 Employing & Discharging of Personnel 139
26 Sept. 1957 Filling Posts 140
19 June 1958 Freeloaders 140
27 Apr. 1960 Security of Employment 141
28 July 1960 Hiring and Dismissing 142
18 Nov. 1960 Staff Transfers or Dismissals 143
10 Apr. 1965 Dismissals, Transfers and Demotions 144
26 Oct. 1965 Low Statistics 145
14 July 1966 Dismissal of Staff 145
16 Mar. 1968 Post Changes 146
20 June 1968 Personnel 147
SERVICE RECORDS AND FILES
4 Sept. 1965 Inspection dicer - The Org Personnel
Files 148
8 Dec. 1968 Department One Admin-Service Records 150
HATS
(See also Volume 0, pages 63- 77)
24 June 1957 New Post Hat Material 153
27 Feb. 1959 Duty of Area Sec re Personnel 153
23 Sept. 1959 Carrying out Instructions 154
10 Feb. 1960 Putting Hats on 155
9 June 1961 Technical Hat Checking - Vital Policy
for HCO Area Sec 156
18 June 1963 Policy Checks 157
2 Jan. 1968 HCO Hat Section - Orders to Staff 158
14 May 1970 Hat Checkout Sequence 159
SEA ORG
28 May 1968 Volunteers and non-contracted Staff 160
13 Aug. 1968 Qualifications of the SO 161
18 Aug. 1968 Ethics Clearance - An Open Letter to
all Sea Org Applicants 162
27 Aug. 1968 Sea Org Internes 163
2 Sept. 1968 Sea Org
Recruits - TravelExpenses 163
DEPARTMENT TWO DEPARTMENT OF COMMUNICATIONS (A study of this
Department should include the section of Volume 0 entitled
DEVELOPED TRAFFIC, pages 119-142.)
2 Nov. 1967 HCO Division, Department of
Communications 164
6 July 1959 Outflow 166
24 Feb. 1966 Mail Statistic - Dir Comm's
Functions 167
25 Feb. 1966 Communications Functions 169
MAIL AND TELEPHONE
3 Aug. 1956 Mail Line (HCOB) see-171
9 May 1957 Mail (HCOB) 171
19 Dec. 1957 Phone Bill 172
3 Sept. 1957 Method of Opening and Invoicing Mail 173
4 Aug. 1961 Private Mail and Telephone Calls 175
vii
8 July 1962 Telephone Answering 176
26 May 1965 Communications - Registered
Mail - Phone Calls 177
11 June 1965 Correction to HCO P/L 26 May 1965 177
5 Aug. 1966 Registered Mail 178
18 Jan. 1970 Registered Mail 178
31 Aug. 1965 Mail Opening 179
3 Feb. 1966 Legal, Tax, Accountant & Solicitor, Mail &
Legal Of dicer 180
11 Oct. 1966 Legal, Tax, Accountant & Solicitor Mail
Incoming & Out-going 181
17 Aug. 1965 Return Address 182
12 Oct. 1966 Mailing of Letters 183
11 Nov. 1966 Postal Economy 184
7 Oct. 1970 Mail Line (revised reissue of HCOB 3 Aug.
1956) 171
7 Dec. 1970 Guardian's Office Mail (amends 31 Aug. 1965
& 7 Oct. 1970) 179
COMMUNICATION SYSTEM
2 Mar. 1959 HCO Theory of Communication (reissued 23
June 1964) 186
9 Apr. 1957 Communication Centre 188
21 Apr. 1957 Information Boards 189
9 May 1957 Bulletin Boards & Information Boards 192
20 Sept. 1958 Bulletin Board--Comm Centre (HCOB) 190
9 Apr. 1957 Bulletin Board 190
I May 1957 Comm Center, Arrangement of 191
20 Dec. 1958 HCO Communicator Basic Hat & Comm System
HCO Of fices 192
6 Jan. 1959 HCO Personnel Training 194
29 Jan. 1959 HCO Communicator Hat 194
24 Aug. 1959 Tips to HCO Communicators 195
14 Oct. 1959 Comm Speed 197
9 June 1960 HCO WW Internal Comm Schedule 198
31 Jan. 1961 Message Placement 200
30 May 1961 Current Office Work 201
21 Sept. 1961 Despatch Lines 202
9 Feb. 1964 Comm Baskets 203
22 June 1964 Organization Posts - Two Types Vol.
0-105
13 Mar. 1965 The Comm-Member System 204
13 Mar. 1965 The Comm-Member System (Issue II) 206
29 Mar. 1965 Routing Despatches Vol. 0-110
1 May 1965 Order Board and Time Machine 301
38 July 1965 Handling of Photographs Vol. 0-114
4 Jan. 1966 Scientology Organizations Communications System:
Dispatches (includes Public Div Flash Colours per HCO P/L 23 May
1969) 214
30 Mar. 1966 The Three Basket System Vol. 0-104
30 Sept. 1969 Orders of the Day Vol. 0-118
COMMUNICATION INSPECTION SUPERVISION OF COMMUNICATION
25 Jan. 1966 Communication Inspector Hat 217
17 July 1966 Despatches, Speed Up 218
17 Oct. 1966 Stale Date Reports 219
9 Sept. 1966 Security 21ø
TELEXES INTER ORG COMMUNICATION
15 Jan. 1958 Field Office Communication (HCOB) 220
2 Mar. 1959 HCO Cable and Dispatch Designation
System see-220 & 226
15 July 1959 HCO Saint Hill Cable Designation 221
12 Aug. 1959 Cable, Don't Phone (HCOB excerpt) 221
21 Aug. 1959 Handling of Telex Machines 222
21 Oct. 1959 Additional Message Designation 223
7 Oct. 1961 Friday Cables 223
4 Jan. 1966 HCO Cable Designation System 224
22 July 1966 OIC Cable Arrival Time, Change of 227
9 Aug. 1966 Use of Telex Machine 228
13 May 1968 Telex Comm Clarity 230
15 Apr. 1968 Speed and Accuracy of Relay Telex
Traffic 230
11 Feb. 1969 Telex Lines and Logistics 231
viii
POLICY LETTERS, HCOBs AND EDs
29 Oct. 1957 HCO Files 235
17 Dec. 1958 Duties of Sec'l ED 232
24 Feb. 1959 Letter Designations on HCO
Bulletins 234
25 Feb. 1959 HCO Master File 234
23 Apr. 1959 HCO Filing System 235
22 May 1959 Policy Letter and Bulletin Distribution
Code 236
25 June 1959 (Modifies HCO Policy Letter of 22 May
1959) 237
7 Sept. 1959 Policy Letter and Bulletin Distribution
Code 237
10 May 1960 Bulletin Distribution 237
21 June 1959 Signatures on Bulletins, Policy Ltrs and
Sec EDs 238
1 July 1959 Responsibility for HCO Files 238
30 Oct. 1959 HCO WW Steno's Hat 239
4 Jan. 1961 Urgent Mimeo Change 243
4 Feb. 1961 Types of Letters Established 244
23 Feb. 1961 Directives from a Board Member 247
20 Mar. 1961 Mimeo and File Procedure 248
23 Mar. 1961 Distribution of Bulletin Change 249
9 July 1962 Mimeo and Magazine Distribution, Sthil
Course Vol. 4-411
20 Mar. 1963 HCO WW Electric Stencil Cutting
Machine 250
I Apr. 1964 New Mimeo Line - HCO Executive
Letter 250
29 Apr. 1965 Mimeo Distribution Changes - Sec ED
Distribution Vol. 7-649
7 May 1965 Cancellation - Mimeo Distribution
Changes 251
8 May 1965 Flash Colours and Designations 252
2 Nov. 1965 For Fast Line Sec EDs and Admin
Orders 255
25 Jan. 1966 Distribution of Mimeo Issues 255
3 Feb. 1966 Sec ED Change in Issue and Use 256
3 Feb. 1966 Sec EDs - Definition and
Purpose - Cross Divisional Orders 257
10 Aug. 1966 Sec EDs, Executive Director &
Guardian 259
14 Apr. 1969 Bulletin and Policy Letter
Distribution 260
13 June 1969 Summary of Policy on Executive Directives,
Admin and Advice Letters, and Executive Letters 263
20 Aug. 1965 Appointment of Xerox Of ricer 265
ADDRESSO
26 Jan. 1959 Scientology Magazines 266
22 June 1959 Mailing Lists 266
15 Jan. 1960 PAB Mailings 267
14 Feb. 1961 Address Unit (excerpt from Pattern of a
Central Org) 267
9 Aug. 1962 Names and Addresses of Academy
Enrollees 267
16 Apr. 1962 Comments on Letter Registrar
Department 268
18 Nov. 1962 Address Machines 269
11 Apr. 1963 Important - Emergency Library 270
10 Jan. 1964 Address Changes for WW 270
24 Sept. 1964 Changes of Address to HCO WW - Founding
Scientologists 271
20 Oct. 1964 Stickers for PABs Wanted 272
30 Oct. 1964 Mailing Lists for Franchise Holders 273
8 Apr. 1965 Cancellation of Mail Lists to Field
Auditors 277
31 Oct. 1964 Addressograph Equipment Warning 278
21 Jan. 1965 Addressograph Equipment 280
21 Dec. 1964 Address Lists to City Offices 281
27 Sept. 1965 Changes of Address for WW 281
2 Nov. 1965 Foundation Central Files Of ricer and
Address-in-Charge 282
9 Jan. 1966 International Changes or Area Changes of
Address 282
30 July 1968 Gross Income Senior Datum 283
16 Sept. 1968 Address Lists 283
2 Sept. 1968 World Addresso Co-ordination 284
18 Apr. 1969 World Addresso Co-ordination Revised 286
8 May 1969 Address Lists - Addresso and Central
Files 287
17 May 1969 Mailing Lists - Central Files - Addresso
Basic Definitions and Policy 288
28 Jan. 1970 Field Mailing Lists 290
20 Mar. 1970 Re: Persons who ask off Mailing
List 291
TRANSPORT
19 Feb. 1960 Vehicles 292
15 Nov. 1964 Transport Arrangements 293
6 Oct. 1962 Car Washing 295
ix
DEPARTMENT THREE DEPARTMENT OF INSPECTIONS AND REPORTS
2 Nov. 1967 HCO Division, Department of Inspections and
Reports 297
14 Dec. 1969 Org Protection 92
INSPECTIONS
4 Sept. 1965 Inspection Officer 299
22 Feb. 1965 Inspections 300
1 May 1965 Order Board and Time Machine 301
15 Aug. 1965 Things that Shouldn't Be 303
27 Aug. 1965 Housing - Staff, Students,
Preclears 303
21 Sept. 1965 Cleanliness and Tidiness of Premises 304
6 Nov. 1966 Statistic Interpretation - Estate
Statistic 305
ORGANIZATION RUDIMENTS
11 Dec. 1961 Organization Rudiments 306
15 Dec. 1961 Rudiment Check Sheet for Orgs 310
17 Jan. 1962 Org Rudiment Reports to Me 314
20 Nov. 1965 Org Rudiments Section 315
ORGANIZATION INFORMATION CENTRE - O.I.C.
11 Aug. 1960 Organization Information Centre 317
23 Sept. 1960 Organization Information Centre 320
23 Nov. 1960 Reports to O.I.C. 320
22 Dec. 1960 Important Change in Reports 321
8 Apr. 1961 OIC Board 322
11 Dec. 1962 OIC Reports to HCO WW 323
11 Dec. 1962 Change in Report Line 325
29 Mar. 1965 The Fast Flow System 326
6 Feb. 1968 Organization - The Flaw 327
30 Sept. 1965 Statistics for Divisions 328
11 Oct. 1965 OIC Cable Change 330
16 Dec. 1965 Statistics of the International Executive
Division 331
I Mar. 1966 Executive Division
Organization - Statistic (excerpt) 333
1 Mar. 1966 The Guardian - Statistic
(excerpt) 334
9 Jan. 1966 OIC Section SH 335
3 Mar. 1966 OIC Report Form 336
4 Apr. 1966 Addition to HCO P/L 3 March 1966 - OIC
Report Form 337
6 Mar. 1966 Statistic Graphs - How to Figure the
Scale 338
1 May 1966 Statistics of Office of LRH 339
7 June 1966 OIC Publication and Distribution 341
2 Aug. 1966 Graph Change - Ad Council
Statistic 342
27 Sept. 1966 OIC Report Form 343
12 Oct. 1966 OIC Graphs 344
27 Apr. 1967 Tech Division Statistic 345
6 July 1967 Advanced Courses Supervisors' Statistic 346
8 Sept. 1967 Statistics and Org Ed Copies 347
10 Sept. 1967 Statistic - GDS Div Six 348
4 Oct. 1967 Auditor and Org Individual Stats 348
19 Feb. 1968 Stats Dissem 349
25 May 1968 GDS - Dissem Division 349
5 June 1968 Stats Dissem 350
10 May 1970 SO ED 43 Int - Dissemination Division
G.D.S. 350
24 Feb. 1968 OIC Publication and Distribution 351
25 June 1968 Public Divisions Stats 352
29 Oct. 1968 Class VIII C/S Qual Stat 352
20 Jan. 1969 Public Divisions Gross Divisional
Statistics 353
31 Mar. 1969 OIC Report Form 354
31 Mar. 1969 Completions Statistic, Triple Grades, Tech
& Qual Divisions 356
8 Apr. 1969 Cancellation of HCO P/L 31 March
1969 356
x
22 Sept. 1969 HGC Statistic 357
5 Feb. 1970 Statistics, Management by 358
17 June 1970 OIC Change - Cable Change 359
[Note: The subject of Statistic Interpretation is fully covered
in Volume 7, pages417-443.
ETHICS
(A study of this Section should include CONDITIONS - Volume 0,
pages 189-249.)
23 Jan. 1959 Ethics 361
20 Nov. 1959 Validation of Franchises 362
7 Dec. 1959 Scientology Cleanup 363
31 Dec. 1959 Blow-offs 364
23 May 1960 Cancellation of Certificates 366
27 May 1960 Dear Scientologist 367
26 Mar. 1962 Staff Regulation - Relations with Pcs and
Students 368
6 Mar. 1965 Amnesty Policy 369
17 Mar. 1965 Rights of a Staff Member, Students and
Preclears to Justice 370
2 Apr. 1965 Administration Outside Scientology 372
5 Apr. 1965 Scientology Makes a Safe Environment 374
12 Apr. 1965 Justice 374
5 Apr. 1965 Handling the Suppressive Person - The Basis
of Insanity 375
5 Apr. 1965 The No-Gain-Case Student 383
7 Apr. 1965 Amnesty - Cancelled Certs - Justice
Comments 387
19 Apr. 1965 Training and Processing Regulations 388
22 Apr. 1965 Correction to all "Justice" Policy
Letters 390
28 Apr. 1965 Power Processes 391
29 Apr. 1965 Petition 393
26 May 1965 Petitions 394
29 Apr. 1965 Ethics - Review 395
30 Apr. 1965 Emergency, State of 399
1 May 1965 Staff Member Reports 402
8 May 1965 Results of HCO Technical Investigation 405
11 May 1965 Ethics Officer Hat 406
16 May 1965 Indicators of Orgs 408
27 May 1965 Processing 411
31 May 1965 Noise - Session Interruption 412
2 June 196$ Writing of an Ethics Order 413
7 June 1965 Entheta Letters and the Dead File, Handling
of 415
25 Sept. 1965 Addition to HCO Policy Letter of 7 June
1965 422
22 Aug. 1966 Dead File: Restoration to Good
Standing 422
17 June 1965 Staff Auditor Advices 423
I July 1965 Ethics Chits 425
I July 1965 Comm Cycle Additives 426
30 July 1965 Preclear Routing to Ethics 427
7 Aug. 1965 Suppressive Persons, Main Characteristics
of 428
16 Aug. 1965 Collection from SPs and PTSs 430
20 Aug. 1965 General Amnesty 431
26 Aug. 1965 Ethics E-Meter Check 432
1 Sept. 1965 Ethics Protection 433
14 Oct. 1965 Potential Trouble Source Routing 435
29 Oct. 1965 Ethics Authority Section - Of rice of
LRH 436
15 Nov. 1965 Reporting of Theft and Action to be
Taken 437
15 Dec. 1965 Ethics Chits 438
30 Dec. 1965 PTS Auditing and Routing 439
6 Mar. 1966 Rewards and Penalties 440
8 Mar. 1966 High Crime 444
29 Apr. 1966 Ethics: Clearing Course 446
4 Aug. 1966 Clears, Invalidation of 446
16 Aug. 1966 Clearing Course Security 447
15 Aug. 1966 Ethics Orders 448
19 Aug. 1966 Numbering of Ethics Orders 448
27 Sept. 1966 The Anti-Social Personality - The
Anti-Scientologist 449
5 Oct. 1966 Students Terminating - Leave of
Absence - Blown Students 455
26 Dec. 1966 Admin Know-How - PTS Sections, Personnel
and Execs 456
29 Dec. 1966 Historical Precedence of Ethics 459
xi
11 Aug. 1967 Second Dynamic Rules 463
15 Aug. 1967 Discipline - SPs and Admin - How
Statistics Crash 464
18 Sept. 1967 Ethics Of dicer Check-outs 466
20 Sept. 1967 Confidential Data 466
1 Oct. 1967 Admin Know-How - Uses of Orgs 467
4 Oct. 1967 Org Exec Sec and Distribution 468
6 Oct. 1967 HCO Exec Sec Condition 468
16 Oct. 1967 Admin Know-How No. 16 - Suppressives, and
the Administrator
How to Detect SPs as an Administrator 469
18 Oct. 1967 Policy and HCOB Alterations - High
Crime 471
20 Nov. 1967 Out Tech 471
22 Nov. 1967 Out Tech 472
27 Nov. 1967 R6 Materials 473
7 Feb. 1968 Fast Flow and Ethics 474
22 Feb. 1968 Ethics and Admin - Slow Admin 475
2 Mar. 1968 Advanced Course Security Check 476
5 Mar. 1968 Administrative Know-How - Job Endangerment
Chits 477
12 Mar. 1968 Mistakes, Anatomy of 479
22 Mar. 1968 Conditions Penalties - New Employees &
Persons Newly on Post 479
18 June 1968 Ethics 480
19 June 1968 Ethics Training 481
20 June 1968 Ethics Officers 482
29 June 1968 Enrollment in Suppressive Groups 484
27 July 1968 A Tiger 485
12 Aug. 1968 Ethics Power 485
26 Aug. 1968 Security Checks Abolished 486
15 Sept. 1968 Sea Org 487
4 Oct. 1968 Ethics Presence 488
21 Oct. 1968 Cancellation of Fair Game 489
15 Nov. 1968 Cancellation of Disconnection 489
16 Dec. 1968 Security Div 1 490
13 Jan. 1969 Unusual Favours 491
13 Feb. 1969 Ethics Protection Conditions, Blue Star,
Green Star, Gold Star 492
7 Apr. 1969 Org Reduction or Eradication 493
20 Apr. 1969 Dumbness 495
27 Apr. 1969 Death Wish 496
10 Nov. 1969 Former Staff Members 497
7 Dec. 1969 Ethics, The Design of 498
7 Dec. 1969 The Ethics Officer, His Character 500
9 Dec. 1969 How to Prevent an Ethics Of ricer from Doing his Job
(revised 12 Dec. 1969) 504
26 Jan. 1970 Minors - Legal on, Students and
Staff 505
23 Feb. 1970 Ethics - Quality of Service 506
18 Apr. 1970 Ethics and Franchise 508
21 Apr. 1970 Field Ethics 509
POLICIES ON "SOURCES OF TROUBLE"
6 Oct. 1958 Who can be Processed - Who can be
Trained 510
30 Aug. 1960 Training Restrictions 512
27 Oct. 1964 Policies on Physical Healing, Insanity &
"Troublesome Sources" 513
5 Nov. 1964 Corrections to HCO Policy Letters 516
10 Feb. 1964 Enrolment on Self Determinism (reissued 23
June 1967) 516
27 Oct. 1964 Policies on Physical Healing, Insanity and Potential
Trouble Sources (reissued 23 June 1967) 517
7 Apr. 1965 Healing Policy in Field 521
26 July 1965 Release Declaration Restrictions - Healing
Amendments 522
21 Feb. 1969 Cancellation of Pol Ltr of November 5,
1964 523
13 Mar. 1969 Addition to HCO Pol Ltr of 23 June
1967 523
6 Apr. 1969 Dianetics 524
7 May 1969 Policies on "Sources of Trouble" 525
12 June 1969 Dianetic Registration 527
16 May 1970 Institutional and Shock Cases, Petitions
from 529
xii
THIRD PARTY
26 Dec. 1968 The Third Party Law 530
24 Feb. 1969 Justice 532
15 Mar. 1969 Third Party - How to Find One 534
25 Aug. 1969 Third Party Investigations 535
6 Jan. 1970 Third Party Investigations 537
JUSTICE SYSTEM COMM EVS, BOARDS, APPEALS, COURTS, ETC.
7 Sept. 1963 Committees of Evidence 538
22 Sept. 1963 Concerning Committees of Evidence 544
11 Nov. 1963 Committees of Evidence (addition to HCO P/L 7
Sept. 1963) 545
24 Feb. 1965 Addendum to HCO Policy Letter of September 7,
AD13 545
1 Mar. 1965 Suppressive Acts - Suppression of
Scientology and
Scientologists - The Fair Game Law see-552
7 Mar. 1965 Suppressive Acts - Suppression of
Scientology and
Scientologists - The Fair Game Law see-552
7 Mar. 1965 Certificate Cancellation 546
7 Mar. 1965 Offenses & Penalties 549
23 Dec. 1965 Suppressive Acts - Suppression of
Scientology and
Scientologists - The Fair Game Law 552
17 Mar. 1965 Fair Game Law - Organizational Suppressive
Acts 558
17 Mar. 1965 Administering Justice 560
27 Mar. 1965 The Justice of Scientology - Its Use and
Purpose
Being a Scientologist 561
31 Mar. 1965 Justice Policy
Letters - Corrections 563
8 Apr. 1965 HCO, Org Executive and Divisional Secretaries,
Justice on, and Auditing of 565
23 Apr. 1965 Clarification - Auditing of Org
Executives 566
26 May 1965 Courts of Ethics 567
4 June 1966 Board of Investigation 569
31 Oct. 1966 Boards of Investigation 570
17 July 1966 Evidence, Admissibility of in Hearings,
Boards or Committees 571
5 Aug. 1966 Chaplain's Court - Civil Hearings 572
26 May 1968 Boards of Investigation and Committees of Evidence,
Termination of 574
17 May 1969 An Ethics Policy Letter 575
16 June 1969 Board of Appeal 575
27 Sept. 1969 Appeal 576
26 Jan. 1970 OTL Last Court of Appeal 577
REFUND POLICY
23 Oct. 1963 Refund Policy 579
31 July 1966 Refund Notice 581
I Aug. 1966 Refund Addition 581
3 Feb. 1969 Legal - Standard Waiver 582
5 Feb. 1970 Scientology Refunds - Writ of Expulsion
and Waiver 583
GENERAL REGULATIONS
26 July 1957 Funds or Favors Received 585
27 Feb. 1961 Outside Pcs of Staff Members 586
26 Mar. 1962 Staff Regulation - Relations with Pcs
and Students 368
21 Mar. 1965 Staff Members Auditing Outside Pcs 586
29 Mar. 1965 Excerpts from HCO P/L 9 Nov. 1964 & 26
Nov. 1964 (revised) 587
13 Jan. 1966 Regulations for Auditing of Staff and
Students 588
xiii
YOUR POST
A post in a Scientology Organization isn't a job. It's a trust
and a crusade.
We're free men and women - probably the last free men and
women on Earth. Remember, we'll have to come back to Earth some day
no matter what "happens" to us.
If we don't do a good job now we may never get another chance.
Yes, I'm sure that's the way it is.
So we have an organization, we have a field we must support, we
have a chance.
That's more than we had last time night's curtain began to fall
on freedom.
So we're using that chance.
An organization such as ours is our best chance to get the most
done. So we're doing it!
L. RONHUBBARD
xiv
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 FEBRUARY 1970 Issue II
Remimeo
HCO MAKES THE ORG
When you look over the flow lines of a 7 or 9 Division Org Board,
you will see that it flows from left to right.
Division One - HCO - Hubbard Communications Office in
Scientology Orgs - has
the major functions of:
(Org Form
Dept 1 (Routing
(Personnel
(Communications
Dept 2 (Address
(Transport
(Inspection
Dept 3 (Reports (OIC)
(Ethics
These essentially create the org and hold it there.
When they are missing as functions actively and continually
pursued, then there is no flow, no production, no income, no org.
There is only a group of individuals floundering around everyone
wearing all the hats.
Strike out HCO or fail to form it up and, in solid practice, soon
there is no org.
The HCO Area Sec is responsible for "hats" and hat folders, org
boards, personnel assignments, personnel procurement and readying
personnel for posts, routing of bodies through the shop and routing
forms for them. She is responsible for internal and external
communication and for transport of people and goods as well as
vehicles. She is responsible for inspecting the org, comm lines,
posts and activities, for compiling the stats and posting them in
OIC and for Ethics being in in the org and all Ethics actions.
This is a big hat and an important one.
In a medium sized org of up to 30 staff, HCO usually has a
reception who holds Dept 1, a Communicator and an Ethics Officer,
who also does inspection and reports. With the HCO Area Sec. this
is a 4 person HCO. In a 30 person org, there would be 20 Admin
personnel. HCO has about a fifth of these as above just to operate
the org.
Address, as the numbers in CF increase, gets another staff member
in Dept 2, making 5 in HCO.
When you consider that Div 2 (Dissemination Division), also part
of the HCO Exec Sec Area, needs people on Registration, Letter
Registration, CF filing, mimeo, publications, it is obvious that
the HCO ES has the lion's share of Admin personnel, 10 or 11 of the
30 staff.
When you add the two non-tech Exec Secs, an LRH Comm in Div 7 to
hold also Estate with a cleaner or two, put two people in Finance,
and one in Tech Services, you wind up with about 4 in the Public
Divisions, which is about right.
The Public Division 4 usually operate as an all hands team but
are posted with a PES and 1 man to cover each Division's functions.
If an org is not laid out this way by HCO then it will probably
fall on its head. Long, grim experience has told us this.
1
AND IT IS HCO THAT LAYS THE PATTERN.
HCO, in other words, PUTS AN ORG THERE AND KEEPS IT MANNED AND
WORKING.
The org isn't laid out by the Exec Secs. It is laid out by the
HCO Area Sec.
Where orgs have been too short sighted to keep HCO in and
functioning, they have troubles - low pay, out finance and
generally fall apart.
The biggest job in an org is to get a competent HCO there and
keep it there.
In an org with an active LRH Comm, it is usually his job to see
there is an HCO there and operating. If he neglects this he always
falls on his head. He cannot do any part of his job without an
operating and competent HCO there. An LRH Comm has a primary duty
of reporting a missing or incompetent HCO direct to the LRH Comm
Worldwide. LRH Comms have been removed in disgrace for letting HCOs
vanish without reporting and raising the roof.
The HCO Area Secretary is an important person in the org. She
requires in actual fact, a letter of appointment signed by the
Founder. The post is that important.
Who puts HCO there?
This is the first business of an Executive Council. An EC that
fails to put an HCO there and keep it there, functioning and
competent, is going to fail. They should choose their HCO Area Sec.
man up the Division, in keeping with their numbers on staff and
Tech-Admin ratio, and get an official letter of appointment for her
signed by the Founder and get on with it.
Few people realize that HCO is actually a separate company. It is
the worldwide comm network of Dianetics and Scientology. As its
finances and personnel are meshed in with the rest of the org, its
identity does not stay visible. But note it is still called HCO and
the rest of the Divisions are called "the Organization" and it is
divided off on the Org Board.
HCO owns all the addresses in all orgs. It, not the orgs, leases
the copyrights and marks of Dianetics and Scientology.
The services of HCO are great. When these are absent or
diminished, the whole org will fail.
When upper management bodies do not concentrate on putting HCO
there and continuing it, they will soon have a bad situation on
their hands internally.
If there is no start to the flow lines of the org, there will be
no flow lines very very soon. Experience has shown us this time
after time.
An EC which has no operating HCO will find itself trying to be an
HCO with only HCO duties. The answer is to put an HCO there. A good
one that does its job, headed by an HCO Area Sec who wants to get
the show on the road.
L. RON HUBBARD Founder
LRH:jz.ei.cden Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
[The example given on page 1 is modified by HCO P/L 10 June 1970,
Public Divisions and Tech Admin Ratio, Volume 6 - page 35, which
gives the Tech Admin ratio for the three Public Divisions.]
2
L. Ron Hubbard FOUNDER Mary Sue Hubbard
CONTROLLER _ _
HCO
THE GUARDIAN WW _ _
HCO CO EXEC SEC
1
HCO DIVISION I
HCO AREA SECRETARY
EXECUTIVE |
DIVISION 9 HCO AREA SEC. SEC.
DIVISION 9 SEC. |
| RECOGNITION COMMUNICATION PERCEPTION
Department I Department 2 Department 3
SOURCE EXISTENCE CONDITIONS POPULATIONS ORIEN I
Department 28 Department 27 Department 26 Department
25 DEPARTMENT OF DEPARTMENT OF
DEPARTMENT OF Dep.
ROUTING & COMMUNICATIONS INSPECTIONS &
PERSONNEL REPORTS
OFFICE OF LRH OFFICE OF HCO OFFICE OF OFFICE
OF DEPART
EXEC SEC ORG EXEC SEC PUBLIC PROM
EXEC SEC
Director of Director of Director of
Routing Communications Inspections &
Office of LRH Office of HCO Office of Org Office of
Public and Personnel Direr
Co-ordinator Exec SecExec SecExec SecProm
Co-ordinator Co-ordinator Co-ordinator
rice
Guardian
[This Org Board outline reflects the December '66 development of
raising Division 1 and Division 5 one inch higher than the other
Divisions (Volume 1 - page 81), the December '69 move of
Appearances to Division 6 (Volume 6 - page 125), and the October
'67 introduction of the Public Divisions (Volume 0 - page 252,
Volume 6 - page 7). The earlier 1965 form and later February
1971 FEBC form are shown on Volume 7 - page 33. l
3
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 JANUARY 1966 Issue II
Remimeo
DIVISION 1 HCO DIVISION
ORGANIZATION CHART
HCO AREA SECRETARY OFFICE OF THE HCO AREA SEC SECRETARY TO THE
HCO AREA SECRETARY
Dept 1 Department of Routing, Appearances and Personnel
Routing Section
Writes and issues Body Routing Forms Has Reception Events Log of
Org Sees that Reception is a promotional contact for books and
literature Logs Phone Calls Logs people into and out of org
Appearances Section
Sees that Organization Staff looks good Sees that all entrances
are of easy access and channelled by signs Handles all signs
Personnel
Interviews all new Personnel Keeps Personnel Roster Handles staff
status matters Routes staff to Review Hat folders, compiles and
issues
Letter Out Hat Check Unit
Keeps all letter emanation points hat checked, defending HCO's
statistic
Org Board Unit
Keeps Main Org Bd posted
Inspects and causes to be posted all Divisional org boards
Expediter Unit
Fills in temporarily in spots of overload to expedite the backlog
and get the flows moving (Assigned by Personnel Control)
4
Dept 2 Dept of Communications
Mail Section
Logs incoming and outgoing mail Franks all mail Mails all mail
Bulk mailings Package Insurance Packaging Customs Clearances
Dispatch Section
Routes all Comms Keeps Main Comm Centre Inspects Divisional Comm
Centres Provides every staff member with a Comm Station
Communication Inspection Unit
(This post is most active when Letters Out statistic has dropped)
Inspects all In baskets and Pending baskets for unanswered
communications and reports to the HCO Area Sec via Dir of Comm what
is found. If the statistic doesn't rise - may go around and
empty Pending baskets back onto lines routed Back to Sender, Dev-T
or Misrouted Particles, and reports what is found to HCO Area
Secretary via Dir of Comm.
Inspects, when Letters Out still does not rise, drawers, file
cabinets and other places unanswered comm may be stored, and
reports what is found to HCO Area Secretary via Dir of Comm.
Telex and 'Phone Section
Handles all Telexes Handles 'Phone Comm Systems Liaison with GPO
Lost and Found Section
Cares for all property found Looks for all property and
dispatches lost
Comm Files Section
Handles all HCO Files Handles Telex Files Handles Personnel Files
Handles Ethics Files Handles LRH Communicator Files Xerox (Office
Duplication) Machine
Secretarial Executive Director Section
Signs and seals SEC EDs and certificates Handles all SEC EDs
Handles all Ethics and other HCO Orders
Address Section
Handles all Address actions and equipment Keeps Address Files
5
Dept 3
Dept of Insp and Reports
Inspection and Reports Section
Inspects Projects and orders for completion and reports to those
executives who issued them
Org Rudiment Section
Gets in routinely any Rudiments
Time Machine
Handles the Time Machine for Org Orders for all Executives of the
organization
OIC
Designates statistics for AdCouncil approval Collects statistics
Graphs statistics weekly Posts the OIC Board for the Org Handles
Weekly report to OIC WW Writes weekly SEC ED of Conditions for
AdCouncil approval and issue by SEC ED
Ethics Section
Ethics Investigations Writes Ethics Orders Holds Ethics Hearings
and suggests Executive Ethics Hearings Handles all Ethics matters
Guards and Watchmen
Committee of Evidence Section Handles all matters regarding
Committees of Evidence
Legal Section
Handles all legal matters, suits, court appearances Attorney
Liaison
L. RON HUBBARD
LRH :ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: Expediter Unit, Communication Inspection Unit, Committee
of Evidence Section and Org Rudiment Section have been added per
HCO PL 25 January 1966.]
6
THE PROMOTIONAL ACTIONS OF HCO DIVISION 1
(From HCO PL 20 November 1965, The Promotional Actions of an
Organization, with the addition (17a) from HCO PL 15 December 1965.
These are given complete for all divisions in Basic Staff Volume 0,
starting on page 84.)
1. HCO AREA SECRETARY - Co-ordinates and gets done
the promotional
functions of Division 1.
2. DEPARTMENT 1 (Dept of Routing, Appearances and
Personnel) - Sees that
the org has a good clean appearance.
3. Sees that personnel are properly dressed,
well-conducted and give the org a
good tone.
4. Requires Reception to make known free introductory
lectures to all callers.
5. Has books on display at Reception.
6. Keeps staff from collecting in Reception Centre and
talking Scientology before
callers.
7. Controls public notice boards of the org and makes sure
they also feature org
services available.
8. Routes people swiftly and accurately to the required
services.
9. DEPARTMENT 2 (Dept of Communications) - Keeps a
complete Address File
in such shape that mailings are wide and sent to people who will
respond. Never lets go of an address or a mailing list and keeps
them all properly corrected and up to date and in proper categories
for ready use.
10. Sees that mailings go out promptly and on schedule.
11. Sees that internal despatches are swiftly delivered and are
in accurate form.
12. Sees that letters and orders arrive safely and are quickly
handled and not overlooked.
13. Oversees stationery and typing quality so that communications
going outside the org look smart and sound bright.
14. DEPARTMENT 3 (Dept of Inspection and Reports) - Sees that
the org is there and functioning.
15. Sees that Suppressives and.enturbulative elements do not
block dissemination.
16. Sees that service is accurately given and that no squirrel
tech is used.
17. Prevents the phenomenon of no-case-gain by spotting Potential
Trouble Sources and handling.
17 a. Ethics gets case resurgences by finding the right SPs.
L. RON HUBBARD
LRH :ml.rd
Copyright (c) 1965 [Note: Considerable evolution has
occurred since 1965, and this
by L. Ron Hubbard Policy Letter should be studied in
conjunction with its revision
ALL RIGHTS RESERVED of 15 April 1973, in the 1973 Year
Book.]
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE
37 Fitzroy Street, London W. I
HCO BULLETIN OF 4 OCTOBER 1956
Distribution (Revised 30 July 1958)
(copy for each hat folder) (Issued at Washington)
HCO Washington for info (See page 12 for reissue of
Sterling Area Office
for distribution HCO Bulletin of 24 January 1958)
THE HANDLING OF HUBBARD COMMUNICATIONS OFFICES
The purpose of the HCO offices is to act as stable terminals to
an organization in any given area so as to provide immediate
administrative assistance to L. Ron Hubbard when in that area and
communications from operations to him and from him when he is not.
An HCO office is essentially a terminal. It should regard itself
in company with other HCO terminals.
The foremost visible use of an HCO office is to act as a stable
terminal for any area operation. An area operation can forward its
communications to LRH and other operational areas through HCO
terminals and should not forward communications in any other
fashion than through HCO terminals, when these communications apply
to other Scientology areas.
At present we have an HCO office in Washington, D.C., London, and
HCOs are being set up now in South Africa and Australia, and
France. These will be followed by additional HCO terminals as may
be indicated.
If an HCO office considers itself primarily a unit which handles
mail, it should disabuse itself at once. An HCO Secretary should be
able to provide all necessary secretarial functions for LRH, but
the activity of the terminal does not end there. The HCO Clerk
receives all incoming communications and routes them to the proper
hat terminal in the organization - i.e., if LRH receives a
communication regarding an HPA course, it is referred by the HCO
Clerk to the Registrar, who will handle the communication; a letter
to LRH requesting processing fees, would be forwarded by the HCO
Clerk to the Registrar; a question concerning memberships, to the
Membership Secretary, etc. There was a time when LRH received and
handled all manner of communications. But now we have definite
organization posts established, and communications are referred to
that post to which they are pertinent. It is the function of the
HCO Clerk to determine proper routing of communications received in
HCO.
The HCO is, in essence, a stable point to which can be
communicated communications and difficulties in any area and these
communications are forwarded to the proper terminal in the
organization, or an analysis is made of the difficulty and
communicated to another HCO terminal for clarification there. In
addition to that, LRH may require reports on or about a given area
and it is up to the HCO office to supply this information. The HCO
should consider itself more of a trouble-shooting unit than a
secretarial office. It is true that it is an office, and it must be
conducted precisely as an office. It is true that it is secretarial
and it is also true that it does have the function of being an
extended pair of eyes for LRH.
The responsibility of being "an extended pair of eyes" continues
into being able to evaluate what is right and what is wrong and
saying so without introducing unnecessary turbulence on the
communication lines. The HCO offices exist to permit good
communication through to other areas and to LRH and this can easily
be interrupted by too much turbulence.
An HCO office is essentially self-supporting. It is supported by
royalties and other monies which come into being because of the
existence of L. Ron Hubbard on a
8
personal service basis to organizations and by reason of
transcribing and creating material for use in such areas.
In use as a communication system from one area to another or from
an area to LRH, the following procedure must be followed: The area
must be instructed that any communications to any other Scientology
area or to LRH must be forwarded through the HCO office. In this
sense the HCO office in any area is a message center receiving from
any other area and emanating to any other area in this network.
Furthermore, the HCO receives materials from other areas and
communicates these in their own area directly.
For example: A Dir of Tr dispatch which originates with the Dir
of Tr London: It passes from D of T London to HCO London across the
Atlantic to HCO Washington, and to D of T Washington. This same
procedure would be followed from Washington. D of T. Washington,
originates communication. It goes to HCO Washington, then crosses
over to HCO London, and HCO London passes it on to D of T London.
In handling communications it will be found that when too bulky a
packet of communications is made, something on the order of two
ounces, that Customs often intercept the packet and inspect it,
thus delaying the line considerably. Thus packets have to be broken
up into smaller packets so that this does not interrupt our
communication lines.
The preparation of the PABs comes under the HCO offices, under
the hat of "PAB Liaison". PABs are printed and distributed from
London. PAB copy comes from the HCO office where LRH is at the
time, and all copy is ok'd by LRH before it is printed.
The various hats under HCO are: HCO Secretary, HCO Clerk, PAB
Liaison, Manuscripts, Proof Reading, Tape Transcription, Ability
Magazine (Writing - Editorial Director - Editor), Certainty
Magazine (London), HCO Editorial, Public Relations, Advertising,
HCO Board of Review, Advanced Clinical Courses, and Examining.
The financing of an HCO office is dependent upon the area in
which it is located. This is done by utilizing Book Sale monies. At
the end of any given year the expense an HCO has been to an area is
deducted from a proper allocation of book fees to that HCO and this
does not enter into the basic royalties due to LRH. For example,
let us say that �2,000 worth of books have been sold in an area in
a given year and HCO has cost �720 to maintain during that period.
The Accountant then simply writes all HCO expenses under the
heading of "Preparation of MSS" and so discharges it from his
books.
Filing System used by HCO offices: The file "Dispatches To and
>From LRH" is set up by area - Washington, London, South Africa,
etc. Within these area files are folders marked "Academy", "HGC",
etc., filed by proper names - "Academy" (rather than the name of
the individual). Under "Business Files" in HCO can be kept both
proper names (company names) and subject names - projects. For
instance, there can be a file titled, "Roneo", rather than filing
under "John Jones Mimeograph Company", so that in future the file
can be found by the subject name - a new person might or might
not know that John Jones Mimeograph Company is the company from
whom we order Roneo supplies, parts, etc. HCO files should be kept
in a very orderly fashion. However, operational notes can be from
time to time destroyed. These are only valid for a few months at
best.
HCO also acts as a preparation and distribution area of HCO
Bulletins and Policy Letters. These are Bulletins of instructions
to operations in general, to staff auditors, and to other things
very intimate in the Scientology areas. An HCO Bulletin will not be
mailed from Washington to be distributed in London. It will be
found a very much sounder policy is to send an HCO Bulletin COPY to
London. London will cut a stencil and distribute. Thus London
always has its own stencils and Washington has its own stencils. It
is paramount that these stencils be cut and that extra material be
cut since
9
such situations arise as a post being vacated without the person
on that post in a Scientology operation having saved the material
relating to that post. It is up to the HCO office to furnish the
material from HCO Bulletins and other sources. Any Bulletin or
Policy Letter issued by HCO is distributed ONLY to organization
personnel and our field offices; none are to be distributed to
non-organization persons. The contents of these bulletins are
intended for staff and staff should not release the information
outside of staff, without express permission from LRH.
While the speed of handling, which is to say the order of
priority, of messages is very difficult to ascertain and does
depend in the main upon the good judgement of the HCO terminal
itself, it will be observed that the following list of precedences
should be given to communications going through HCO channels. Any
communication labelled "Emergency" should be sent through with
extraordinary speed and care. Anything not so labelled should go
through routine. Packages of financial materials such as cheques
and requests for cheques should be given the next priority. All
green slip messages, which is to say operational messages, should
then be given the next priority. Letters from the field, reports or
data are given the last priority and may even be sent by regular
mail to save postage.
The Colour Flash marking system originated some time ago wherein
green means an operational message, pink means a financial message,
etc., should be very closely followed by the HCO. The neatness and
accuracy of an HCO terminal may very well influence the neatness
and accuracy of administration carried on in a Scientology area and
this at all times must be before the HCO terminal. Priorities of
speed in terms of colour flash would be any green or pink message
marked "Emergency" and then any pink message and then any routine
green message and finally white (which is to say field letters,
etc.) should be given last priority and even sent by regular mail.
Air letters should be used wherever possible.
It is up to the secretary in charge of an HCO office to keep the
premises acceptably neat and orderly at all times since the
appearance of the office is very likely to influence the caller's
opinion of LRH personally, therefore it is highly probable that HCO
offices, as finance accumulates and makes this possible, will
become the better-looking offices of Scientology.
The occupation of spare time by an HCO Secretary should never be a
problem. If she finds herself with spare time, it is only necessary
for her to remember that we are doing an Encyclopedia of Dianetics
and Scientology and we are transcribing many hundreds of hours of
lecture tapes. It is very necessary that these tapes be transcribed
so that they can come out in an eventual Encyclopedia. The
transcription of these tapes is a very careful and painstaking job.
It is necessary that the written script must be understandable,
therefore it is necessary for the HCO Secretary to understand the
material on the tape as she transcribes it on to a typewriter. Such
tapes are available and will be made available and each HCO office
will have a tape recorder with a foot pedal in order to put in such
time. THE CONGRESS OF SCIENTOLOGISTS in Washington, D.C. has this
Encyclopedia as a project. An HCO Secretary can contact Congress of
Scientologists in Washington, D.C., to determine which tapes they
should transcribe - C of S monitors this project. In addition to
this project, there will be other materials to transcribe and a
tape can be sent through by mail containing dispatches which can be
received by an HCO office and the dispatches of that area can be
taken off it directly and emanated into the area.
Tape Transcription post of HCO is to transcribe any and all tapes
given them by LRH - manuscripts, articles, bulletins, letters,
or anything else from LRH.
An HCO office is itself. It is a separate organization from all
Scientology organizations. It works in conjunction and cooperation
with Scientology organizations, but it is itself.
No one in an area in authority in Scientology has any right to
dismiss or change
10
an HCO Secretary or other HCO personnel. This can only be done by
LRH himself. Therefore, an HCO Secretary should not feel any qualms
about remarking on the conduct of an office or its general
appearance or activity. The HCO Secretary is not there as a spy but
is often asked about the state of an operation. She should give a
true and factual, not a coloured, picture of it, but at the same
time, she should not withhold an opinion for fear that it will
influence her own status which it will not.
It is paramount that traffic to LRH be held to a minimum. The
reason for this is that correspondence actually cuts into LRH's
origin time on mss and books. His job is not, first and foremost,
an administrative job in Scientology. Therefore, the HCO of rices
have been created to do this job for him as much as possible in
order to salvage writing and research time. Thus, an HCO office
should feel bound to handle routine or uninteresting material and
to handle it in such a way that it will be in all ways satisfactory
to the people originating it. To waste time and postage on much of
the material which is received at an HCO terminal office is not
included. Therefore, the HCO office should pleasantly acknowledge
communications received which have no particular influence on the
operation and file them without further referral to them than
perhaps a remark in a report to the HCO terminal near which LRH is
that letters from so and so and so were received and acknowledged.
This will do much to cut down weight. In other words, an HCO
terminal has the right to acknowledge and file without forwarding,
at its own discretion. It does not, however, have this right on
green and pink operational messages.
An HCO office must be open during the routine business hours of
the day customary in that area. It must open at a precise time in
the morning, there must be an exact lunch hour which is followed
and it must close officially at a certain time, no matter how long
the HCO personnel stays there in the evening. By keeping regular
office hours it is possible then for an area to be secure in its
ability to contact the HCO terminal. If the HCO cannot be contacted
or if it is sporadically out of communication it will be found that
the area will begin to get a little restive about contacting LRH.
HCO offices doing extra work for the area: It may sometimes be
found feasible to implement the expenses and occupy time in an HCO
office by taking on additional work in an area which is not
immediately concerned to the HCO terminal. However, it will be
considered in a very poor light if this work is undertaken to the
cost of the HCO terminal's actual line of work.
HCO offices should keep painstakingly accurate accounts of petty
cash, postage, receipts and disbursements in general.
HCO offices are always liable in the accounting field to
inspection by the Accountant of any Scientology area.
HCO offices exist to expedite Scientology communications. If they
fail to actually speed the communication line it will be discovered
that they will become by-passed; when they are by-passed an
enturbulence will result. It is, therefore, up to an HCO terminal
to give communications every possible expedition and to reassure
people wondering about this and being anxious about communications
that every means has been taken. HCO offices should have regular
pick-up and delivery schedules to area offices in order to seem
even more stable.
The first principle of an HCO terminal is to be stable. Stability
is built on good scheduling, proper dispatch and relaying of
communications and an orderly set of communication lines. LRH's
reputation is to a marked degree in the hands of HCO terminals.
__
Pertinent to this bulletin, above, is HCO BULLETIN OF 24 JANUARY,
1958, which is being reissued here to bring the two together in one
release.
11
HCO BULLETIN OF 24 JANUARY 1958
(The following is a memorandum issued on March 9, 1953. It is
still appropriate and is reissued here as an HCO Bulletin.)
Subject: Outline of the Activities of the HCO Office of L. Ron
Hubbard.
I maintain a Communications Office which is devoted to specific
interests and which should be used for those interests and which
should not be used for any other purpose by the organization. Its
use for other purposes inhibits the work for which this office was
designed and has a tendency to clog my writing communication line.
Thus, the indulgence of the operation in general is requested so as
to keep this communication center well within its own functions.
The functions of this center are:
1. The receipt and answering of correspondence addressed to
myself, some of which is personal, much of which is to the interest
of the general operation.
2. The answering and delivering of telephone communications
relating specifically to communications addressed to me or
proceeding from me.
3. The typing of manuscripts and investigation material from my
Dimaphon records or personal dictation.
4. Compilation of investigation and case information submitted to
me by auditors.
5. Assistance to the Treasurer in receiving bills and expediting
their payment.
6. The care of social and Governmental matters in which I happen
to be concerned.
7. Maintaining my Comm lines in good order.
Casual communication with this office inhibits its efficiency and
involves it in concerns which inhibit a swift expedition of my
work.
The office is not concerned with the activities of the central
staff beyond acting as a communications relay point from myself to
these operations and from these operations to myself.
This memorandum is issued because various parts of the operation
have involved my office in concerns beyond its scope, the first
effect of which is to cause my correspondence to receive secondary
attention. A secondary concern is involving the office petty cash
and stationery materials with those of the remaining operation
which should have their own, procured by proper vouchers through
proper channels.
I have no feeling about this beyond the attitude I always
exhibit: when my communications lines or any part of them are
challenged, or when personnel who work very close to me have their
time employed on duties which are beyond the immediate scope of my
office.
L. RON HUBBARD
LRH:mld.rs.cden Copyright(~) 1958 by L. Ron Hubbard ALL RIGHTS
RESERVED
12
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 15 NOVEMBER ADO
THE SUBSTANCE AND FIRST DUTY OF HCO
The most important function of HCO in any organization is that
which justifies its existence.
Being the purveyor of ethics, technology and awards, HCO must
then first and foremost of all its duties, be the keeper of every
seal, copyright, trademark, registered mark, master tape, master
book copy, and master bulletin file in the organization.
HCO Secretaries should act at once to take unto themselves and
keep locked secure and not available to anyone else, the seals of
the organization in the area. HCO seals for certificate validation
or sealing are HCO's by right. Organization seals are held by HCO
for the "Secretarial of the Executive Director" of HASI. If HCO
sees or hears of any new seals being made up for whatever purpose,
the order is "seize and ask for instructions later".
None are permitted to use such seals or any seals except HCO.
All this applies now and later. And it will become more important
as time goes on.
Seals, regulation of, permits only legal certificates, documents
and minutes to be sealed.
Similarly, any book on Dianetics and Scientology must be
copyrighted in the name of L. Ron Hubbard and the copyright becomes
the property of HCO. No copyright of anything must ever be
permitted to escape. In the case of its having been done (a book on
the subject copyrighted in the name of someone or something else)
HCO Secretary in the area must request an assignment of copyright
to L. Ron Hubbard from its present owner and must be tireless and
remorseless in getting the copyright, using any available means at
whatever cost.
Similarly any trademark, registered mark, or patent for any sign,
symbol, shield, device or design for Dianetics or Scientology or
their organizations must be secured for HCO. All these are
registered to L. Ron Hubbard and by blanket transfer are the
property of HCO only. The name in which it is done is L. Ron
Hubbard; the owner is then HCO.
In the case of a new symbol, design, shield, device, or name, HCO
registers the mark first and argues afterwards. Don't worry ever
about cost of this. They're priceless to HCO and other people like
to tell HCO it's too much trouble or too expensive, leaving the
matter susceptible to piracy.
Master Tapes, Master Book Copies, Master Bulletin Files are all
the property of HCO. Seize, hold, reissue only when you are sure
you have your master copy and that the inferior copies can be
issued without hurting your file.
HCO Secretaries have in this their first order of action, their
first and continuingly most important duty. The items mentioned
here are even ahead of pay cheque since they are the source of pay
cheques for all.
Register anything, copyright anything, seize anything like this
in the country of the HCO area, entirely independent of any other
or the main HCO office.
13
Only when you have all these do you have an HCO.
Don't let one seal, one copyright, one design, one device, or
even the names Dianetics and Scientology escape you on this. All
the money you need to hire experts, lawyers, artists and pay fees
is yours for the asking from the main office of HCO. Just ask.
What is the first duty of a new HCO Secretary? Seals, copyrights,
marks, tapes, bulletins and books.
What is her chief continuing duty? Seals, copyrights, marks,
tapes, bulletins and books, keeping them registered, registering
any new ones, and using those we have.
What is her substance of office? Seals, copyrights, marks, tapes,
bulletins and books.
What is her authority for being in office? My orders, the seals,
copyrights, marks, tapes, bulletins and books.
She does not copy tapes from tapes or sell books or bulletins.
She is the source of the copy people use to copy or print and use
and sell. She is source in her area.
Given no part of this we have no HCO, no Dianetics, no
Scientology, no clear Earth. All is confusion everywhere. Given it
we have indeed brought order.
Concentrate on doing this. All else that we do then falls into
line. Bring order first to our substance - seals, ethics,
technology and awards. If we don't own it we can't tell anyone
anything. And we do own it. Only we have to collect it.
Our possessions must not be permitted to lie in the rain.
LRH:rs.rd L. RON HUBBARD
Copyright (c) 1958
by L. Ron Hubbard
ALL RIGHTS RESERVED
NOT HCO POLICY LETTER
ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
Extract from:
OPERATIONAL BULLETIN NO. 3
7th November 1955
HUBBARD COMMUNICATIONS OFFICE
The HCO takes over final authority on any certificates to be
issued. The certificates are prepared by the various Scientology
organizations, but they are finalized by the HCO. No other
organization can issue certificates except the HCO.
W. H. Young Chairman
L. RON HUBBARD
(copy HCO, Washington) (11/19/57) bt.rd.jh
14
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1. HCO
POLICY LETTER OF 15 NOVEMBER ADO Issue III
OUTSTANDING COPYRIGHTS AND MARKS
No book issued on Dianetics and Scientology by any other author
than myself has received my permission to copyright in any name but
L. Ron Hubbard. If any book or pamphlet has been so copyrighted or
any design trademarked it is illegal. The holder must be persuaded
to assign or made to assign or sued until assignment is made. We
never close such a case and never falter in expending money to
accomplish this.
A simple request is ordinarily enough.
To leave one copyright outstanding anywhere is unthinkable.
All copyrights are made to L. Ron Hubbard, then after "my demise"
it says in the franchise, to L. Ron Hubbard, Founder. But all
copyrights, marks and rights, by blanket assignment are the
property of and will remain the property of HCO Ltd the main
office. Although the copyright is to L. Ron Hubbard it becomes by
that the property of HCO with no further administrative action by
reason of existing contracts and franchises.
L. RON HUBBARD
LRH:rd Copyright (c) 19 58 by L. Ron Hubbard ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO
POLICY LETTER OF 20 JANUARY 1959 Issued at Washington (This is to
correct and replace HCO Policy Letter of January 15, 1959)
All HCO Personnel
All HCO Secretaries:
When in doubt about copyrighting it, copyright it. Copyright and
Trademark
anything and everything.
L. RON HUBBARD
LRH:mp.aap.rd
Copyright (c) 1959
by L. Ron Hubbard [Text of 15 January 1959 read simply,
"When in
ALL RIGHTS RESERVED doubt, copyright 'mark and file'."]
15
HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 15
NOVEMBER ADO Issue II LEGAL AID - HCO
Any HCO Secretary anywhere is fully authorized to incur any
expense to secure or make the seals, file or transfer or assign the
copyrights, trademarks or registered marks of Dianetics and
Scientology, secure a tape library and a master book and bulletin
file and protect and safeguard these.
An HCO Secretary may hire independent of her usual solicitors and
definitely independent of the solicitors of the area organization,
lawyers or attorneys who are experts on copyrights and trademarks
to (1) train her in their use and value and (2) secure them to her
office in execution of this bulletin.
LRH:rs.rd L. RON HUBBARD
Copyright (c) 1958
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE LONDON
HCO POLICY LETTER OF 22 NOVEMBER 1958 Full distribution Incl. ACC
5th London
OWNER OF MATERIALS THE LEGAL VIEW
The HCO is owner and custodian of all tapes, publications,
bulletins and materials of Scientology.
This material even when sold is still the property as to content
of HCO.
The physical tape, the paper, the covers, the boxes can be sold
but the actual content of the tape or book is basically, by law,
still owned. The fact of buying a book does not transfer data into
other ownership which can then sell it. This is common practice and
law and is necessary to safeguard the ethics of the subject as well
as the trademarks and copyrights. The material does not pass into a
new ownership for resale when a tape or book is sold.
ANNOUNCEMENT OF MATERIAL AVAILABLE
The 5th London ACC tapes and the 5th London ACC Question Periods
tapes will not be pressed, sold or copied for any purpose. They are
retained by HCO for use in teaching ACCs. The reason: Engram
running is not easily taught and general release of data could be
dangerous.
Students, however, are free to use it all they please or "own it"
in a Scientology (not a legal) sense.
Therefore we have students who are experts and can audit the
materials but we do not enfranchise students to teach or release
these 5th London materials.
Instead I am making a series of HPA/HCA lectures in the near
future and putting them on records. ACC students will be free to
buy these and play them to Scientologists.
Dianetics The Modern Science of Mental Health and Science of
Survival are soon to be available in any quantity for anywhere.
Congress Lectures are now on records and are available to all
Scientologists anywhere and it is recommended that these only be
played publicly.
LRH:mp.rd L. RON HUBBARD
Copyright (c) 1958
by L. Ron Hubbard
ALL RIGHTS RESERVED
16
HUBBARD COMMUNICATIONS OFFICE WASHINGTON, D.C.
29 November 1958
CONFIDENTIAL MEMO TO HCO SECRETARIES
FUTURE PROGRAMS
HCO will shortly be HCO Ltd. Each HCO will present its area
organization with their exclusive area franchise for use of
materials of Dianetics and Scientology. This will apply in all
sterling areas and U.S.
Book stocks and sales, Congresses and ACCs will be wholly under
HCO super
.
vision.
Reason: These are the hats I myself wear:
1. Enfranchisement of areas (Ethics, Technology, Awards). By
reason of holding all trademarks, registered marks, copyrights,
etc.
2. Book writing, promotion and even manufacturing and sales. (All
this backs up on HCO anyway sooner or later.) Books handled by
Assns are usually a loss anyway. We could be careful and do a win.
3. Congresses. I have to ok them and furnish tapes and appear at
them, so why not supervise them, too.
4. ACCs. I have to plan, oversee, organize and give ACCs, even ok
their quarters, etc. so we have to handle ACCs anyway.
5. Magazines. We have to do everything about a magazine but mail
it. So here is HCO for it again.
6. Legal supervision and Accounting audits.
7. Basic arrangements and policies of organization.
My hats include HCA courses, HPA courses, HGCs, PEs, etc. to a
far lesser extent and these, the highest regularly income items,
are for local area organizations.
HCO is "my personal office" in an area. Therefore, to be real we
have to handle what I have to handle.
Looks like a lot on our plate. But we can speed up and do it.
Maybe when we have some of these things neat, the load can be
shoved off. But right now we are for it.
Therefore, even before I give the official word, HCO Secs had
better give these things their eagle glance and not be taken by
surprise when the orders are issued to land on one or another item
above. I know we can cope.
L. RON HUBBARD
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 20 DECEMBER 1958 HCO Secretarial Letter of 20
December 1958
The HCO Secretary should handle bad clinical results by
recommending to the organization the following:
1. Better discipline of Director of Processing and auditors,
Auditor's Code compliance, HGC regimen followed.
2. Put poorer auditors on repetitive command processes only.
3. Put poorer auditors on processes which patch up ARC breaks as
fast as they happen. (Factual Havingness; "Recall an ARC Break".)
L. RON HUBBARD
LRH:rd Copyright(~) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED
18
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 2 JANUARY 1959
HCO OFFICE DESIGNATIONS AND PERSONNEL
There are three types of HCO offices. These are 1 ) Worldwide, 2)
Continental and 3) Area.
In London all three office types exist. In Washington and
Melbourne, Continental and Area offices exist together. Where there
is no Continental office only an Area office exists.
Definitions:
WORLDWIDE (WOO) - The central office of HCO for this Planet.
All accounting reports, copyright files, book inventory reports,
authority for book printing and shipment, scheduling of ACCs and
Congresses, appointment of Continental and Area personnel, issuance
of all policy letters, issuance of book MSS, HCO Bs, PABs, Magazine
materials, tape transcription, etc are done from HCO WW. The
general management of HCOs is done by me from London even when I am
elsewhere than London. The master library of tapes, books,
copyrights, MSS, are all in London. All routine reports, finance,
requests for books, requests for policy, should be made to London.
HCO WW has as allowed personnel HCO Executive Sec World, HCO
Communicator World, Magazines and PABs World, Tape Transcription W.
Tape Library W. HCO Board of Review W. Book Administrator W. HCO
Steno W. plus other personnel as needful.
Definition: HCO CONTINENTAL OFFICE: The central HCO office for
one or more continents or islands. It handles books, tapes, lecture
records, a magazine and other functions for a continent. Its main
order of businesss is the sale and inventory of books in any given
large geographical area and the publishing of a specific magazine
for that geographical area and general supervision of it. A
Continental office handles the traffic of a continent in terms of
dissemination and coordinates HCO Area of rices in its zone. It
carries on my function of dissemination on a continental basis. It
also handles ACCs and special events for that continent.
An HCO Continental office personnel consists of an HCO Executive
Secretary Continental, an HCO Communicator C, a Magazine make-up
personnel C, a Book Administrator C, one or more shipping clerks C,
one or more file clerks or stenos C.
Definition: An HCO AREA OFFICE is that office that cares for a
Central Organization in terms of preserving its form and structure,
taking care of its ethics, technology and awards (certificates). It
carries on my function of preserving and managing Central
Organizations. It is for one Central Organization and makes sure
that policies and programs are carried out, that good processing
and training are given, that people who are trained get examined
and certified. It administers justice. It helps care for special
events such as ACCs and Congresses given in its area. It sells
books only through the local Central Organization.
Its personnel consists of an HCO Secretary, Area, and HCO
Communicator Area, an HCO Steno Area who is also Secretarial
Executive (or governing) Director, Area, an HCO Board of Review
part or full time. It adds clerks and stenos as needful.
You can see by this that there are three distinct sets of HCO
lines, all of them important, all distinct.
19
Of course in early stages an office doubles up on its hats. HCO
Continental and HCO Area may be the same office with the same
people - but sooner or later, as traffic rises, the overburden
of work starts swamping everyone. Then one should realize the wide
difference between an HCO Area office and an HCO Continental
office. HCC Area cares for a Central Organization. HCO Continental
publishes a magazine and sell< books and handles special events
for a continent.
There are two types of lines here. They are internal and
external. Anything inside a Central Organization is internal.
Anything flying about amongst HCO offices only i; external
The principle in staffing in HCO is this: Have a hat for every
post involved regardless of the number of bodies. When a person
gets overloaded, get in somebody to wear a part of the hats that
post held.
For instance an HCO Continental office and an HCO Area office is
running with the same people wearing both hats. Soon someone sees
the local Central Organization is being neglected. Then it's time
to get an HCO Area Sec and pass the police of the local
organization and Secretarial Executive Director under her. Magazine
make-up, general supervision, special events, are retained by HCO
Continental Exec Sec. Then as load increases get an HCO Steno, give
her Sec'1 Executive Director under HCO Area Sec and catch up the
files and help the Communicator. Learn to put new personnel under
the hats where they are needed and before everybody collapses from
overwork.
The problem of my own traffic when I am in a Continental office
is handled by airmailing all bulletins and policies and MSS I write
straight to London for reissue there. Thus my presence does not
mean expanding an office beyond its normal complement or
contracting London when I leave. This is a set pattern wherever I
am.
Area HCO Offices are not necessarily dominated by Continental
offices. Chain of command is from London WW to Area offices with
Continental HCO always informed. This is done to speed comms.
London mails bulletins, etc direct to area offices and also to
continental. Magazine articles can go to Continental offices only.
A Continental and the WW office do not need to be inside the
building of a Central Organization. On the other hand an HCO Area
office must be in the same premises as a Central Organization to
help or function at all. Therefore when a Central Organization is
space starved, HCO, funds permitting, should rent other space for
Continental and book- storage and shipping if in the same town.
All Central Organization org boards should include the Area HCO
office up in the right-hand corner with dotted liaison to the Asst,
Assn or Org Sec of the Central Org. Another board near the Central
Org's board should carry the org chart of HCO Continental and HCO
W. This is in any Area office.
HCO is a wholly practical organization, grown out of my own
functions. To bring order it itself must be orderly. Its comm lines
must be very precise in order for them to have impact. I think you
will find on study that HCO office types as designated here will
tend to speed the comm of Scientology around the world with a
minimum of difficulty.
L. RON HUBBARD
LRH:mp.gh.cden
20
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 JANUARY 1959 Issued at Washington
(Re-issued at Saint Hill 20 October 1959)
HCO Area Secs HCO AREA SECRETARY MATERIAL
Advisory Duties to a Central Organisation
PURPOSE: To ensure the survival of a Central Organization by
assisting it to render sincere, effective service in the fields of
policy, ethics, technology and awards; and to assist LRH to wear
his hats in this regard.
A major part of the duties of an HCO Area Sec consists of
supplying a Central Organization with services as follows:
POLICY
There are definite and well-considered policies which make up the
structure and hats of a Central Organization. These are all issued
as Directives. These have the approval of boards in the field of
management. They are the hats of staff members in a Central
Organization. They appear today as Secretarial to the Executive
Director's.
All confusion generated in a Central Org stems from five sources:
1. Failure of a staff member to know his hat and perform his
duties thereby.
2. Inability of a staff member to do his job.
3. Public confusions about the Central Organization.
4. Lack of written policy.
5. Lack of funds.
All of these in the above order of importance, are the concern of
the HCO Secretary where her zone of action is the Central
Organization.
Each of the above categories is headed emergency when it goes
wrong.
HOW TO PUT ON A HAT
The work of the Org Sec or Assoc Sec and Department Heads is to
get people to get the work done. Actual work performance, personnel
and issuing orders belong to these only, not to HCO.
The complete limit of an HCO Area Sec. in the matter of policy,
until categories 2, 3, 4 and 5 are clearly observed, consists of
the following:
Hat Drill:
(a) Call in a staff member having him bring his hat
(b) Open the hat and read a few lines silently (c) Ask the staff
member to directly quote the substance read
(d) Should the staff member be unable to quote the substance,
return the hat with calm advice to study it; or
(e) Should the staff member know his hat, thank him.
The above is the total drill. STABLE DATUM: When order is
entered, confusion blows off. Therefore, never Q and A with, agree
with, be amused about and try to answer confusion. A staff member
knows his hat or he doesn't. If he does there's no confusion.
That's it.
If the above is done with dignity as often as necessary or after
hats change, it will prove to be enormously helpful to the Org Sec.
Assoc Sec. or Dept Head. They can get the work done. They always
fail to get the hats understood.
The HCO Area Sec is not the manager. In doing the above she does
all I ever do in educating people in their jobs. I just keep
pointing out the existence of order and know-how. I never Q and A
with confusion. I never agree with it. I never explain. I only
point out the orderliness of things and staff members eventually
learn their posts and do their jobs well.
Serious complications, ARC breaks, more confusion than can easily
be handled can easily be generated by doing more than the above
steps.
21
When step 2 above is clearly the case then the HCO Area Sec
advises the Org Sec or Assoc Sec or Department Head, never the
staff member. If no heed is taken the HCO Area Sec then dispatches
me the full particulars.
If a hat doesn't exist or new hats are needed, that's the time to
yell for the Marines, namely me. But mere confusion is no reason to
yell. Don't expect me to furnish extraordinary solutions. I have
already furnished simple ones. All confusion stems from 1, 2, 3, 4
and 5 above - but mainly 1 and 2.
Don't ever act embarrassed or fool about in doing this drill.
It's an auditing job'
That's all there is to policy except this: STABLE DATUM: When
this action is unpopular with a staff member and covert criticism
of HCO results, that staff member is an unwilling person and cannot
take orders of any kind. Removal of this by auditing or dismissal
will make a better organization. That has been proven many times
and is no HCO defence mechanism.
ETHICS
The HCO Sec sees that the Code of a Scientologist, the Auditor's
Code, and the Instructor's Code are known and used at all times by
auditors and instructors and that the Code of a Scientologist is
followed strictly by the Central Org in its service of the field
and public. Aesthetics go with ethics and are a concern of HCO in
all presentations, buildings, stationery, shows, books, dress.
Scientology must look good, its tapes must sound good.
TECHNOLOGY
The HCO Area Sec provides the Central Organization with all
needful technology, bulletins, tapes, records, books (for library)
and data so that the Central Org can give the highest quality of
service.
That HGC Auditors use allowed processes well and with the best
presentation is a primary concern of HCO. The HCO Area Sec sees to
this personally and consistently.
That students are instructed properly and in accordance with
standard processes, and that LRH tape or records are played on
every course is of primary importance to HCO. The HCO Area Sec sees
to this personally and consistently.
Technology given in public lectures and performances must be
standard and this is of deep concern to HCO when it is not.
The HCO Sec is the Custodian of Technology in any Central
Organization. AWARDS
Certificates and Clear Bracelets are the concern of the HCO Sec.
To assist her in this she has the HCO Board of Review and bulletins
about it.
Slow issue of certificates when earned, confused service on the
Extension Course are guarded against and remedied by the HCO Sec.
That certificates mean competence is of primary concern to HCO.
OTHER DUTIES
The HCO Sec has other duties and spheres of interest. Copyrights,
accounting, safeguard of a franchise for HCO and Secretarial to the
Executive Director summarize these but these are all the subject of
later hat editions, or earlier bulletins.
One final duty cannot be minimized in this regard - MEND ALL
ARC BREAKS WITH HCO AND LRH WITH TR5N.
L. RON HUBBARD
LRH:js.rd Copyright 1959 by L. Ron Hubbard ALL RIGHTS RESERVED
22
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1
HCO POLICY LETTER OF 14 MAY 1959
Convert to local Sec'l
HUBBARD COMMUNICATIONS OFFICE
The purpose of the HCO offices is to act as stable terminals to
an organization in any given area so as to provide immediate
administrative assistance to LRH when in that area and
communications from operations to him and from him when he is not.
The HCO is, in essence, a stable point to which can be
communicated communications and difficulties in any area and these
communications are forwarded to the proper terminals in the
organization, or an analysis is made of the difficulty and
communicated to another HCO terminal for clarification there. In
addition to that, LRH may require reports on or about a given area
and it is up to the HCO office to supply this information.
In use as a communication system from one area to another or from
an area to LRH, the following procedure must be followed: The area
must be instructed that any communications to any other Scientology
area or to LRH must be forwarded through the HCO office. In this
sense the HCO office in any area is a message center receiving from
any other area and emanating to any other area in this network.
Furthermore, the HCO receives materials from other areas and
communicates these in their own area directly.
For example-A Director of Training dispatch which originates with
the Dir of Training London: It passes from the D of T London to HCO
London across the Atlantic to HCO Washington, and to D of T.
Washington. This same procedure would be followed from Washington.
D of T. Wash, originates communication. It goes to HCO Wash, then
crosses over to HCO London, and HCO London passes it on to D of T
London.
HCO also acts as a preparation and distribution area of HCO
Bulletins. These are Bulletins or instructions to operations in
general, to staff auditors, and to other things very intimate in
the Scientology areas.
Casual communication with this office inhibits its efficiency and
involves it in concerns which inhibit a swift expedition of my
work.
L. RON HUBBARD
LRH:gh.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
23
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 1 MARCH 1959 Issued in Washington
HCO Personnel Assoc Sec London
FORBIDDEN HCO ACTIVITIES
No HCO or HCO Sec. full or part time, may do the administrative
work of a Central Org or its personnel.
This means also that no HCO Sec may do letters, correspondence,
filing, reception, mailing, phoning for an Assoc Sec. Org Sec or
Dept Head.
This is so forbidden that entrance upon these activities or
permitting a Central Org Head or Officer to use HCO for secretarial
actions can cause the immediate dismissal of an HCO Sec or
Personnel.
When such use of HCO has been allowed, chaos has resulted and the
HCO office has become nullified and my lines cut. Therefore, it is
looked upon in a very serious light.
L. RON HUBBARD
LRH:mp.rd 13.3.59
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO
POLICY LETTER OF 29 MAY 1959
TECHNOLOGY
It has come to attention that from time to time various written
articles and technical bulletins have been copied for various
purposes in a somewhat alter-iced manner and no data source (name)
included.
This is strictly forbidden as all HCO Bulletins as well as other
materials are copyright LRH.
HCO should always "capture" any such random technical material
and forbid its issuance.
In future to help prevent such occurrences and as
non-enfranchised auditors will be receiving some HCO
Bulletins - all HCO Bulletins should contain a copyright notice
as per books.
Rhona Swinburne
HCO Secretary WW
LRH:rs.rd for
Copyright(~) 1959 L. RON HUBBARD
by L. Ron Hubbard
ALL RIGHTS RESERVED
24
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 NOVEMBER 1962 (Reissued from HCO
Policy Letter of June 4, 1959)
CenOCon
INSTRUCTIONS TO ATTORNEY OR SOLICITORS
HCO AREA SEC ENFORCE
It is my prerogative to instruct attorneys, lawyers, barristers
and solicitors and to hold correspondence and conferences with them
and to advise them.
PENALTY
Any Scientology Organization personnel seeking advices from
attorneys, etc., without obtaining permission from me or passing
them through me, shall be subject to loss of 50% of units each week
for 10 weeks.
REASON
No attorney or solicitor has materially assisted us when not
instructed by me and money has been lost and organizations damaged
by approaching attorneys or solicitors without authorization on
behalf of the organization.
DEPUTY PERMISSION
In my absence only a member of the International Council or his
deputy may approach attorneys or solicitors and either myself or
the International Chairman must be fully informed before any action
of importance may be undertaken.
L. RON HUBBARD
LRH:dr.rd Copyright(; 1962 by L. Ron Hubbard ALL RIGHTS RESERVED
25
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO
POLICY LETTER OF 10 AUGUST 1959
HCO PERSONNEL ONLY
DATA REQUIRED AS REPORTS FROM HCO SECS
The first interest regardless of emergencies is promotion and
dissemination. This means that the most important report is whether
or not the magazine is going out on schedule and whether or not PrR
is functioning alertly. These are continuing reports of continuous
interest.
The second interest is financial that being the most direct index
of whether or not the promotion is reaching people and what mark we
are making in the society. Weekly reports of income must come
through to HCO from Accounts and through to me. In addition there
is a Registrar's financial report on the number of sign-ups there
have been in the week.
Of third interest is the effectiveness of the service being given
and the quality of that service in terms of training and
processing.
After that comes the general state of the Org departments
beginning first with finance as to whether or not it is coping and
whether or not statements are going out monthly and whether or not
there is a complete statements book and a complete current bills
book. The exact items mentioned for Accounts are quite important. I
know at once if the statements aren't going out that Accts is
running a can't have on the Organization and I know if there is no
complete statements book there is no accurate issue of statements,
causing ARC breaks. Further if there is no current bills book then
it is obvious that soon we will have some big financial crisis to
handle on HCO lines. The source of the majority of HCO Central
Organizations emergency despatches is financial. Further, the
greatest number of cans dropped by Central Organizations occur in
the finance department or through lack of financial planning.
The Department of next interest is training. If there are very
few students we know that the training is very bad. The quality of
training has been directly reflected in the number of students
present for the last seven years.
Then comes the HGC with the burning question of "Are they making
any clears? And if not, why not?"
Then, but not necessarily in order of importance since it
influences the whole health of the Organization, is the PE
Foundation. A full PE Foundation means a healthy future survival. A
thin PE means a lousy PE Director and poor administration and
public presence.
Next there is the matter of programs. Are the programs being
carried out or aren't they, or of course are there any?
After that is Materiel and the burning question here is: First:
Are the quarters clean? and Second: Are they holding down expenses?
Two organizations are being all but wiped out by bad spending by
the Dir of Mat.
Next there is the state of any books sales. This again is an
index of reach and a bad answer up on order filling costs us many
gains.
26
Then comes CF. If CF is good we have got the data on the people
with whom we are working and if it isn't good we'll flop.
Then there is Address. A good efficient Address set up means that
we'll be able to locate people. If the Address set up isn't good,
what use promotion, for where are the people?
After all these come staff morale and other sections and
activities.
What I have listed here is the way to put a finger on the pulse
of any Scientology Organization. Starting at the top if we drop
these people out of the line up as effective operating units in the
Organizations, then we've had it. There are people around who would
tell you that there are a lot of things more important than these
things. But in fact, there aren't.
Under programs of special nature as above, second only to
promotion and dissemination activities, is the question of staff
co-audit success. We'll be as successful as we are clear. There are
three major buttons to be run out of all Scientologists to make us
brilliantly successful everywhere. There are first victim, second
money and the third will be given out in due course. Each of these
should be run on a comm process with the terminal generalized. When
these are fully flat throughout our Organizations you will see us
soaring to success without any quibbles on the line. Naturally, we
want all Scientologists to get these flat but Central Organizations
come first on the line up.
The gist of this problem is this: By sheer hope and force of
personality a few of us are overcoming the collective banks of
everyone in Scientology that is idle or going back against us in
his or her activities. When the energy and comm we are expending
doing just this can be released broadly into dissemination we'll
take this planet and achieve our goals with ease. So this special
program always requires special mention.
Few reports are ever required on HCO since HCO people are already
selected out for zing and I have every confidence that HCO will
make it. In HCO I mainly want personnel changes to keep the rosters
straight. And finance coming through routinely to grease the wheels
of the fighting line.
This then is a general rundown on the reports that I want here at
Saint Hill from HCO offices in Central Orgs. I want HCO to keep its
finger on Central Org pulse and keep it going somehow no matter how
until we're thoroughly ahead everywhere.
Best, RON
LRH:mc.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
27
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 AUGUST 1959
Ltd - HCO Secs Only
REPORTS REQUIRED FROM HCO SECRETARIES
Following on the Special Telex bulletin which was sent to HCO
Secretaries by LRH on August 8, 1959, here is a shortened
questionnaire which HCO Secretaries can use to ensure that they are
checking on all the data required, in this report. It is suggested
that the HCO Secretary should at least once in the week, inspect
some part of the whole picture as outlined below:
FIRST Promotion and Dissemination
Magazine going out on schedule? Dir PrR functioning alertly?
SECOND Financial
Weekly reports from Accounts coming to HCO every week? and sent
through to LRH? Registrars weekly report on number of signups?
THIRD Effectiveness of Service
Quality of training and processing?
FOURTH General state of OrgDepts:
Finance
Statements going out monthly?
Statements book up to date?
Current bills book up to date?
Training
Number of students?
Quality of training?
PE Foundation
Numbers?
Quality?
Materiel
Quarters clean?
Holding down expenses?
Books
Book orders coming in?
Book orders being filled?
C/F
Have they got the data we want in the files?
Filing up to date?
New names quickly in the files?
Address
Is set-up geared to help promotion?
General efficiency?
Special Programs
Staff co-audit?
Staff being used for optimum efficiency?
Other programs?
PH:brb.cden Peter Hemery
Copyright (c) 1959 HCO Communicator WW
by L. Ron Hubbard
ALL RIGHTS RESERVED
28
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 AUGUST 1959 (Addition to HCO Policy
Letter of August 10, 1959)
Ltd HCO Secs only
REPORTS REQUIRED FROM HCO SECRETARIES
It should be noted that the headings listed in HCO Policy Letter
of August 10, 1959 are in order of importance. That is to say:
Promotion and Dissemination come first in importance, then
Financial, then Effectiveness of Service, and lastly the General
State of the Organization Departments and Special Programs.
PH:brb.rd
Copyright(~) 1959 Peter Hemery
by L. Ron Hubbard HCO Communicator WW
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 OCTOBER 1959
HCO ORDER OF IMPORTANCE OF ACTIONS
The following actions of HCO are in the order of importance:
1. Speed up communication at all relay points.
2. Analyze and report on Central Orgs.
3. Promote and Disseminate.
1. HCO is basically a communication organization and no HCO
personnel are outside this fact. HCO puts in comm systems and takes
the lag out of them. This is done by designing adequate systems and
taking the lag out of relay points. In HCO, if it's comm, do it
now.
2. HCO exists as an exterior view to Central Orgs and, by knowing
more about how a Central Org should run and by seeing its
difficulties better than people more involved, analyzes Central
Orgs and finds solutions to any and all of the great number of
Central Org problems. HCO is never run by a Central Org as that
would destroy its function as outlined herein.
3. HCO is Central Orgs' future. They almost never handle future
in a Central Org. That's giving "future" to HCO.
HCO handles future by suggested and executed promotion. HCO gets
the books out-its first promotional function. It gets the magazine
out. It plans, it executes promotional stunts. HCO is the book
seller, the advertising agency and the public relations department
all in one. All these are future things. When they are not done
Central Org, living in the present, goes downhill. It's up to HCO
to keep Scientology promoted and going uphill, foreseeing the tough
spots and getting
over them to bring the Central Org to eventual victory.
LRH:js.rd
Copyright(~) 1959 L. RON HUBBARD
by L. Ron Hubbard
ALL RIGHTS RESERVED
29
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 19 MARCH 1960
CenOCon
ORG BOARD
The following Hat additions have been approved:
HCO SEC HAT - PERIODIC DUTY
An HCO Sec should occasionally get the Central Org Dept Heads and
Org Secs together for a Tour of the Organization Board. This is to
make all posts more real, to give live communication on the
subject, answer any questions and in general make the Org more real
by making the posts and who occupies them, and post purposes, more
real.
HCO Sec would start at the top of the Board, pointing out the
purpose of the Org. Then calling attention to the Bd of Directors.
Then the Executive Director and his purpose, and so on down the
Board, explaining what each post is for (its purpose), which dept
it comes under, and who is currently occupying it. He would point
out each and every post listed on the Board. He would answer any
questions concerning the entire Board and clear up any
misunderstandings which might exist. He would continue to do this
periodically as he saw fit. (Whenever a staff member is moved up
into a Dept Head position the HCO Sec would take him to the Org Ed
and make certain the Dept Head knew it thoroughly.)
FOR ALL DEPT HEAD HATS
Whenever a new person comes on staff and is placed in your
Department, as soon as you have him on his post and he is squared
away in his job, take him to the Org Board, and go over it
thoroughly with him, explaining the various posts in the Org and
their purposes. The purpose of this is (1) to remove any confusions
the new staff member may have regarding names of posts, their
particular purpose and who occupies Org posts, and (2) to make the
Org immediately more real to him. The Dept Head answers any
questions the new staff member has regarding hats or posts or
anything shown on the Org Board.
Peter Hemery HCO Secretary WW for L. RON HUBBARD
LRH:js.gh.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
30
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 NOVEMBER 1960
CenOCon
HCO AREA SECRETARY HAT ADDITION
It is the responsibility of the HCO Area Secretary to ensure that
Executives who are consistently giving out orders and possibly
taking action of a punitive nature do not get stuck on an outflow.
That is to say - through pulling some overts as part of
necessary duties an Executive by not getting these cleared or
confronted goes onto a compulsive run of averts which are quite
unnecessary against the Organization and staff members.
The action of the HCO Area Secretary would be to make sure that
timely assistance [is given] in the way of auditing - perhaps
some scheme whereby the Executive concerned receives 2 hours a day
for a period, the auditing to be mainly concerned with the clearing
up of ARC breaks, PTPs and O/Ws on Organization Personnel.
L. RON HUBBARD
LRH:js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
31
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East
Grinstead,Sussex HCO POLICY LETTER OF 9 JANUARY 1961
All Personnel in HCOs and Cen Orgs Hat check on HCO Personnel.
- Urgent - With the advent of HCO Ltd the following is in
immediate effect, even before HCO Ltd is qualified in your area.
DUTIES OF HCO
To establish the new world wide expansion of Scientology, our
first order of business, having resolved technical and
dissemination, is to bring about even more effective HCOs.
The following will remain stable as to duties and policies of
HCO.
The first action in bringing order to an area is to establish
order in HCO so that HCO can establish order.
The duties and policies of HCO are as follows:
Make Ron's postulates stick.
Bring Order.
Concentrate on posts, lines and flow particles not personalities.
When a Central Org staff member must have auditing before he can
perform his duties, relegate the matter to the D of P.
HCO DUTY IMPORTANCES
The following actions of HCO are the actions: of HCO in the
following order of importance.
A. COMMUNICATION B. COLLECTION C. TECHNICAL D. ADMINISTRATION E.
DISSEMINATION, BROAD F. ETHICS
G. CERTIFICATES AND AWARDS.
Under these sub heads we get all the actions of HCO.
A. Communication: The first action of HCO is Communication.
Before anything else is done Communicate and take care of
communications. Then do other things. Communication has priority
over all other actions. HCO is first a Communication Office and
then other things. HCO is my Comm Centre in a Central Org. My comms
have priority over all other comms. HCO relays them, deletes
backflash and keeps me informed.
32
The good order of Central Org Comm lines is also the business of
HCO.
The primary comm line to the public is handled by HCO.
B. Collection: The second most important action of HCO is my
collections both for its survival, for my research and for our
survival.
HCO must be solvent. Even if a Central Org is teetering, HCO must
remain solvent with money in the bank. Otherwise, who is to handle
emergency if a Central Org slips?
For ages, Central Orgs thought they could survive only if they
absorbed my book money, royalties and special events. When these
were taken away by HCO Central Orgs began to gain some self
respect. No Central Org now needs any part of them. Before they pay
the light bill they pay HCO.
HCO must have a creditor folder in a Central Org's bill file with
all it owes me or HCO in it.
HCO must keep its accounts and stay solvent. Otherwise my
terminal might vanish and the area could collapse, according to
long experience.
Give to HCO what is Ron's
HCO WW owns all HCO bank accounts and may draw them down at will.
There is no percentile arrangement between an HCO and HCO WW.
If an HCO has the money it should have I can operate in an area.
If it doesn't I tend to stay away as it means other areas must bear
the expense of a low HCO.
HCO's Accounts must always be capable of being summarized by an
accountant.
I must always have a signature on all HCO accounts.
C. Technical: HCO is the technical repository and library of an
area. Its bulletin files, tape library, book section and policy
letters must form a complete knowledge of Scientology and
administration, available to itself, the Central Org and
Scientology personnel. This library must be so composed as not to
lose its bits and so as to be able to issue HCO Bulletins and
Policy Letters with ease always retaining a master copy.
HCO must make sure technology in use is understood by all
technical personnel - executives, auditors and instructors. This
is done by "hat checking" them on vital HCO Bulletins signed by me.
The foremost hat of any Scientologist is the hat of a
Scientologist. HCO makes sure it is worn technically. After all, in
November of 1960 we finally ceased to grope on any technical
matter. We now know we know. It's time all Scientologists, old or
new, got that idea too.
The first and most fatal breakdown in any area is technical. When
technical goes, all else goes. New good personnel - the new
executives - surety by registration people-auditor
morale - student confidence - income - all these things
fall if technical fails. All these things happen if technical stays
up.
I said in 1950, "it would go as far as it works". Now it's
working. It will go as far as it is supervised and checked.
HCO guarantees technical excellence by technical hat checking
Central Org people.
Do it and win. Keep the library and win. Hold the technical fort
and win against the lot. Our ammunition is know-how. Fire it and
replenish the magazine.
33
D. Administration: The Administrative pattern of a Central Org is
known to us and is a perfection drill.
If all Central Orgs have the same pattern and reports, I can
administer Scientology and it can grow. If they're all different or
if one fumbles, my task becomes heroic.
The pattern of the posts, lines, terminals, actions and reports
of a Central Org are becoming an exact pattern.
This pattern must be hat-checked into solid existence by HCO.
D. Security: Under Administrative excellence comes security. When
security fails we know administration ceases.
Security checking is part of administration.
This is not a moral problem. It is one of getting the job done.
When Security fails we get Dev-T, unrest and emergencies on the
Admin lines.
We care not for the personality of the man or girl on the post.
What we care about is the post, its particles and flows. Face the
post, not the personality. If the personality fails, send it to the
D of P and keep the post functioning. It's kinder on the
personality.
E. Dissemination: Broad, mass dissemination (mags, books, ads) is
the province of HCO. Individual dissemination to individuals is the
province of the Central Org.
HCO sets the quality. The literature, the sound of tapes, the
excellence of the broad appeal is all the province of HCO.
F. Ethics: Field and Org ethics and methods of enforcement are a
minor function of HCO. It must be done but is not the end-all that
the medics made it. We shall soon see every Scientologist state
licensed, I hope. That, with us running it, will make this job
easy. Meanwhile - cope. After ABCD and E are done.
G. Certificates and Awards: These are issued promptly and, on
merit, by HCO.
Please know the above, HCO and get the picture in perspective. It
will be easier. Thank you.
L. RON HUBBARD
LRH:js.cden Copyright Q) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
34
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 JANUARY 1961
Assn Secs HCO Secs
SPHERES OF INFLUENCE
There is no reason for conflicts amongst HCO Offices and HASIs.
If the functions of organizations and hats are well understood,
there is no reason for confusion.
An HCO Continental Office has these basic functions: To broadly
disseminate Scientology to masses of people not connected or not
yet connected with Scientology. This is done by magazines and
preparing proper literature.
Continental legal representative for Scientology is an HCO
National function.
Broadly, the technology and dissemination of Scientology and its
awards and good name are an HCO Continental function.
Supervision of all HCO Offices on the continent and their
activities is an HCO Continental activity.
An HCO Continental Office does not pin down on one Central
Organization to the exclusion of broad dissemination and the
conduct of other HCO Offices.
An HCO Area Office has in its keeping the library of Scientology
Information for the use of the Central Org to which it is attached.
It takes care of collections. It makes sure that HCO Bulletins and
HCO Policy Letters are read and understood by the Central Org and
its personnel. It keeps the Org Board. (There is no change here
from the HCO Policy Letter that recently laid down the duties of an
HCO Area Office.) It can security check any Scientologist or
Central Org personnel.
An HCO Area Office does not run the Central Org or hire or fire
its personnel but in case of emergency and in the absence of
competent Central Org personnel may find it necessary to take
charge temporarily. This has happened now and again in the past.
The Association Secretary or Organization Secretary has full
authority over his or her organization and personnel. It is his or
her task to cope when policy does not exist, to hold the form of
the organization, to keep it busy and prosperous and its morale
high.
In times of expansion I find it necessary, as Executive Director
of a Central Org, to shift its form and activities toward a greater
reality. At such times my orders are relayed through the Comm Lines
of HCO or, in rare cases, directly to the Assn (or Org) Secretary
or the Organization's personnel. I try to stay on command lines but
I sometimes have to have data from staff members directly. I always
try to info the Association Secretary when this happens. A by-pass
of this character happens usually in times when command lines have
broken or when emergencies of magnitude threaten an Org's existence
or when I am hunting for new Org patterns that will work.
In short, an HCO Continental Secretary is supposed to see that
more people hear about Scientology on a mass basis - that better
handouts and write-ups exist, that Scientology stays firm on that
continent or part of the world and that HCO Area Offices function
well with well-staffed personnel.
35
An HCO Area Secretary is supposed to see that technology stays
high, that awards are issued properly, that people in Central Orgs
know their HCO Bulletins and HCO Policy Letters and that the Org
Board stays straight and that Communication first and foremost
occurs and that HCO remains solvent.
On most Continents or in large areas the HCO Continental and the
HCO Area Office of a Central Org are together. This makes for
confusion, perhaps, but for the time being, is an economic measure.
But although they double up personnel they should not be too
duplicative in their duties. HCO Area rates its own office, even if
it's small, its own access to files and facilities. As things
expand, HCO Continental should establish separate quarters as
feasible economically, but that's mostly future and depends on
Central Orgs really making money.
This HCO Policy Letter is not laying down policy, it is only
seeking to clarify functions. None of it has any force of law, it
only seeks to promote a good understanding at a time when expansion
heightens confusions and at times even tempers.
It is my task to establish a new form for Central Orgs. It is the
HCO Secretary's task to make it understood and to make sure it
takes form in fact. It is the Association (or Organization)
Secretary's task to cope if necessary, to make the Org and its
personnel get the job done and to run the whole service activity of
Scientology, and to keep up staff morale. It's the HCO Continental
Secretary's task to make more people hear about Scientology, to
guarantee the quality of presentation, to make sure HCO Area
Offices are effective, to conduct special events and, of course, as
in the case of all HCO Offices, to make my postulates stick.
If we do just these things we can expand with a minimum of strain
and a maximum of effectiveness.
L. RON HUBBARD
LRH:js.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
36
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 FEBRUARY 1961
Cen Orgs Copy for each Staff Hat Not for Franchise
THE PATTERN OF A CENTRAL ORGANIZATION
HCO AREA OFFICE
An HCO Area Office is attached to each Central Organization.
It expedites internal and external communications and in
particular communications to and from HCO WW and myself.
As part of communications supervision it hat checks into
existence with staff members HCO Bulletins, HCO Policy Letters and
other official releases.
It issues and keeps to date the organization hats. HCO Area keeps
the Org Board.
Fundamentally it is also a library of technical and
administrative data consisting of books, mimeos, tapes and general
know-how.
HCO Area has the power to take action to maintain a high
technical level, a good administrative form in the organization and
to security check personnel.
It examines students and issues certificates through its HCO
Board of Review.
Mainly through the HCO Continental of a continent it reaches
broad masses of the public where a Central Organization reaches
individual members of the public.
The whole activity of an HCO Area Office is Communication,
Collection, Local Book Sales, Technical Level, Administrative Form,
Ethics, Certificates and Awards. To this, through HCO Continental,
is added broad promotion and dissemination such as public book
sales, the magazine, ads and special events.
L. RON HUBBARD
LRH: eden Copyright Q) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED
[Excerpted from HCO P/L 14 February 1961. A complete copy is in
Volume 7, page 147.1 37
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 FEBRUARY 1961
CenOCon
HCO CONTINENTAL
The duties and activities of HCO Continental are generally
defined as helping me wear my hat in the Continental Area.
To fully understand the duties of HCO Continental one has to
understand what I do or would do and then see that it is done.
First would be the general, mass dissemination of Scientology by
books, magazines, tapes, etc and Special Events such as Congresses.
Second would be ethics, certificates and awards which would
include justice.
Third, but not in order of importance, would be technical
excellence and results in processing.
Fourth would be the good functioning of all HCO Area Offices in a
Continental Area, their personnel and finance problems and seeing
that they do their job as outlined in a recent HCO Bulletin.
Fifth would be the preservation and form of Central Organizations
and their income and survival, particularly during a State of
Emergency (HCO Policy Letter of February 17, 1961, Issue II).
Sixth and throughout would be action as a personal secretary or
personal secretarial functions to myself.
Seventh would be handling franchise holders and field auditors.
Eighth would be legal activities.
In short, Continental is an extended arm of HCO WW and maintains
my presence and action in a Continental Area.
Just as my own hats are generalized and at times nebulous, so are
HCO Continental's duties.
HCO Continental is governed by the maxims - Make Ron's
postulates stick - Keep Comm going - help Ron wear his hats.
L. RON HUBBARD
LRH :aec.js. eden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
38
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 FEBRUARY 1961 Issue II
CenOCon
STATE OF EMERGENCY
In HCO Continental in particular and in HCO Areas, no management
actions are undertaken toward a Central Organization (except for
hat checks and other routine duties as covered in the Actions of
HCO Area Offices) unless there exists a State of Emergency.
If a state of emergency exists in a Central Organization, HCO
must assume that management has already to some degree failed to:
(a) Follow the form of a Central Organization (b) Put standard
policies into action (c) Show initiative, or (d) Put properly
qualified personnel on post
and HCO must pitch in and act to help the Assn Sec with or
without his or her approval.
The indication of a state of emergency can be read beforehand
from an O.I.C. board, being forecast by red lines in three or more
graphs, or by three red lines on one graph. If management has
tolerated this without action when one red line occurred a state of
emergency has already begun when it reaches three, since this is
patently one or a dozen dropped balls. The organization can be
assumed to be out of control.
I almost never directly interfere with the running of a Central
Organization beyond okaying Executives and Assoc Secs, codifying
tested patterns of operation and furnishing policies based on
existing experience. However, when a Central Organization shows
signs of failing, I have to step in.
It is not a good thing to have to step in suddenly. It is always
attended by swift action because I never step in unless an
emergency already exists and in an emergency one has to act fast.
Fast action is seldom attended by smoothness. But in the various
emergencies which have occurred in the past when I had to step in,
the Organization was enabled to survive.
HCO Area, HCO Continental and HCO WW, in that order, become aware
of emergencies.
The main responsibility of handling and executing orders in a
state of emergency falls on HCO Continental, often via HCO Area.
But HCO Area may act alone, briefing HCO Continental meanwhile,
until the situation is fully in the hands of HCO Continental. HCO
Continental may act alone, fully briefing HCO WW and myself
meanwhile.
Until a state of emergency exists HCO has little to do with the
actual running of a Central Organization, beyond HCO Area duties as
outlined elsewhere in HCO Policy Letter of January 9, 1961. But
when a state of emergency has come into being, the powers of HCO
representatives become the same as those of the Executive Director
in all but signing contracts or certificates or awards.
The purpose of handling a state of emergency is to bring the
organization up to survival level instantly, now, at once, by any
practical, fast means.
The steps to be taken are:
(a) Immediately inspect and instantly correct the Pattern of a
Central Organization errors which might have developed;
(b) Put standard policies in action where ignorance or "know
better" may have introduced off-beat policies;
(c) Demonstrate initiative in remedying the situation and
encourage initiative in others;
(d) Security check personnel and get better qualified personnel
on critical posts.
In-a state of emergency an HCO Area Sec can appoint or transfer
personnel up to department head level at will without consultation
with anyone but with full advices to
39
HCO Continental. Such appointments and transfers are always
temporary in nature and can be appealed in writing with full data
and graphs by an Assoc Sec to HCO Continental, HCO WW or to the
Executive Director. But the temporary appointment or transfer may
not wait for the findings of such an appeal, but goes into effect
the instant it is ordered, verbally or in writing by the HCO
representative.
Reformation of departments or lines must take effect as soon as
ordered by the HCO representative during a state of emergency. An
appeal may be made, in writing, by the department head, or the
Assoc Sec to HCO Continental, HCO WW or the Executive Director but
the temporary measure must go into effect and stay in effect until
findings are issued upon the appeal.
While all this may seem vigorous, it is what I would have to do
and would do if I were on the ground. Thus it is in reality HCO
Continental helping me wear my hat.
STATE DEFINED
A state of emergency is exactly defined as existing in the face
of one or more of the following circumstances:
1. The Central Organization Income falls below �1,000 or
$3,000 by Thursday
2:00 p.m. of the week it comes in. (For City Offices �500 or
$1,500. This includes only New Zealand, Los Angeles, Durban,
Sydney, Perth, San Diego, Capetown, Seattle and New York.)
2. Two charts on the O.I.C. board show red lines of decline for 2
consecutive weeks (same 2 charts) as of the moment of posting on
Tuesday at 2:00 p.m. reflecting the past week.
3. One chart shows a red line for each of three consecutive weeks
by the time of posting on Tuesday at 2:00 p.m.
4. Twenty percent or more of HGC cases showing no gain or a
decline in any given week.
5. The PE Foundation has less than 20 for the PE Course and less
than 10 new for the Co-audit for any given week.
6. The Organization is dunned by a creditor.
7. Academy students unable to pass HCO Board of Review or Academy
attendance very low, either which signifies a state of emergency in
the Academy.
In the case of 1 (Income less than �1,000 or $3,000), the state
of emergency is general and action may be taken throughout the
organization.
In the case of 2, the state of emergency is general.
In the case of 3, 4 and 5, the state of emergency is confined to
the departments affected.
In the case of 6, the state of emergency is general.
As a state of emergency only comes about after balls have been
dropped abundantly, and as this already betokens either bad morale
or security risks present, do not be too upset, HCO representative,
if your actions meet protest in one form or another in the Central
Organization. Your action triggered only an existing protest. So
don't ever worry about my standing behind you. I stand behind
department heads and the Assoc Sec all the way unless a state of
emergency develops. Then I back up HCO.
A state of emergency must be declared to the Assn Sec or, in his
absence, his deputy, by the HCO representative before it officially
exists.
One state of emergency may only exist for ten days from the date
it is declared but may be declared again immediately after if the
defined emergency is repeated.
L. RON HUBBARD
LRH:aec.js.rd Copyright(~) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
40
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 30 MAY 1961
HCOs Only
Don't Remimeo HOW TO CONFESS IN HCO
The way for an HCO to confess to me that it isn't doing its job
now that tech problems are solved is to write me as follows:
Dear Ron,
We are having a dreadful time with low units. We have had to loan
money to the Central Org even though you forbade it. We're sorry we
can't pay for any of the books we're selling. We are having trouble
finding good personnel. Here are some newspaper clippings - we
are sorry it's bad publicity but PE made a mistake. We are not able
to get out our bulletins because we haven't any money for HCO
staff.
Oh yes, here's a clipping that says the Medical Association is
after quacks and also here are a number of bad letters from the
public.
Best, HCO Detroit.
Liberally translated this or any part of this reads in fact:
Dear Ron,
We are really goofing here in HCO. We get HCO Bulletins all right
but we don't make them stick.
Quality is terrible in the HGC and Academy but of course that has
nothing to do with us.
We made sure we didn't get a good staff staff auditor for Lists 1
and 2. We got one who propitiates and can't do a Security Check.
We'd like to get the Central Org on the ball but we can't
confront how upset they get so we don't usually show them any
policy letters. If any of your postulates stick here, they come in
on a rumor line and get to Central Org by accident.
Clearing the public would take much too long so we abandoned it.
It may not be true anyway. Certainly we're still aberrated.
Hope you are as apathetic as we are.
Worst, HCO Detroit.
P.S. We'll see if we can't keep technical at an even lower level.
Then we can all go broke.
If the above bears any relation to persons living or dead, it is
purely coincidental. Just assign it to my worse nature after
working all night trying to solve problems HCOs should have
prevented in the first place.
Anyone would do his job if there were a war on. Well, I've got
news for you. There is. And unless you see that clearing gets
routine in HGCs, and good auditors get produced by Academies, not
just you, but the whole human race will have lost that war.
We win if HCO does its job. We win if we turn out releases and
clears routinely. We lose if any of the statements made in the
fictitious letter above remain long true and remain unsolved in
HCOs.
Any part of that text is solved by HIGH TECHNICAL SERVICE.
L. RON HUBBARD
P.S. Thank God, I've never received anything like these letters.
But I do receive lines in them. L.R.H.
LRH:jl:rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
HCO STANDING ORDERS
Standing Order No. I
"All mail addressed to me shall be received by me."
Standing Order No. 2
"A message box shall be placed in all Scientology Organizations
so that any messages for me may be received by me."
Standing Order No. 3
"AD HCO Personnel and Scientology Personnel should not discourage
communication to me."
I am always willing to help.
By my own creed, a being is only as valuable as he can serve
others.
L. RON HUBBARD
[From HCO Policy Letter of 18 December 1961 STANDING ORDERS]
42
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 JANUARY 1962 (Reissued as amended on
21 June 1967)
Remimeo Tech Hats Qual Hats HCO Hats
HCO STANDING ORDER NO. 5
STUDENTS
All students formally enrolled into any Academy of Scientology
shall be thoroughly trained.
The standard of the lowest professional certificate shall be such
as to permit immediate and unashamed use of the student on
graduation in any Hubbard Guidance Centre.
The only lasting overt that can be done with Scientology is to
fail to disseminate it well and accurately. This includes student
training.
Students must be trained to expect and achieve spectacular
processing results early in training.
Students must be oriented during training into caring for the
cases of their preclears.
In event of a poor or difficult student, it must be demanded by
Supervisors that the matter be remedied by Review or Ethics.
Students must be trained to resolve their problems with
Scientology.
Students must be trained to audit regardless of their own
restimulation or cases. When auditing, auditors do not have cases.
Students must not be permitted to sag or slack or fall away in
attendance and this can be done because all such attitudes result
from a student's failure to obtain a reality early in training.
We must train new Scientologists so that we can have pride and
confidence in them as Scientologists, not from an examination of
their record but from the sole fact that they have been Academy
trained.
Students and Supervisors alike should fully understand that
neither we nor this universe can afford to waste even one potential
auditor.
L. RON HUBBARD Founder
LRH:sf.jp.cden Copyright (c) 1962,1967 by L. Ron Hubbard ALL
RIGHTS RESERVED
43
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 NOVEMBER 1962
CenOCon
REISSUE OF MATERIALS
It is forbidden to re-issue Scientology technical data in
bulletins and policy letters by a Central Org or of rice over some
other signature than mine.
Culling bits out of a tape and issuing over the signature of the
D of T or some such, as has been done in Australia, is not only an
alter-is, it is also terribly confusing and opens the door to 1950
where countless "authorities" sprang up after lecture and
"developed" a "new technology". I took responsibility of origin of
my materials at that time to prevent further chaos and spinning
pcs. I have never relaxed that responsibility and we have done
well.
If you excerpt tapes or notes, do so over my name, not somebody
else's.
Materials for dissemination to the public can be of course
rewritten and published so long as no confusion as to origin is
generated.
Issues of materials of mine under other names without credit is
the most destructive action that can be undertaken as it splinters
the whole of Scientology.
L. RON HUBBARD
LRH:gl.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS
RESERVED
44
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 DECEMBER 1964
Remimeo Franchise Sthil Students
USE OF DIANETICS, SCIENTOLOGY, APPLIED PHILOSOPHY
In order to protect the good names of "Dianetics", "Scientology"
and "Applied Philosophy" the following policies are continued or
become effective immediately.
1. All lectures, books, publications, films, models and diagrams
on the above subjects are copyrighted by L. Ron Hubbard.
2. Permission to use these words is given to all bona fide
holders of certificates issued by an organization accredited by L.
Ron Hubbard, subject to the following conditions:
(a) The names, data, materials and processes are only to be used
in connection with and in relation to the Level and Class for which
the certificate has been issued.
(b) Technical information, by which is meant the "how" and "why"
of our activities, must not be released by lecture, writing,
demonstration or by any other means except by books or tapes
published by L. Ron Hubbard, or an organization approved by L. Ron
Hubbard, or on a properly organized Course by a person certificated
to teach that Course, or in a properly arranged auditing session
where a "process" may be applied within the Class and Level of the
auditor.
Note: The reason for the foregoing is that when data gets relayed
other than from the original source, i.e., book, bulletin, lecture,
etc., an alterisness occurs, be it ever so small, which can be
disastrous.
3. (a) The names "Dianetics", "Scientology", "Applied Philosophy"
may only be used in a Company or activity name under licence from
L. Ron Hubbard.
(b) Such licence can be withdrawn at any time.
(c) The licence is not transferable except with written
permission of L. Ron Hubbard or a person authorized by him to grant
such permission.
(d) Licences will only be issued to individual Franchise Holders.
(e) Licences will not be issued where the title includes a place
name which indicates an area larger than the immediate vicinity of
the Headquarters of the Franchise Holder.
4. Anyone practicing Scientology under any name other than his
own must get permission of the Franchise Secretary.
5. The use of data and/or materials under another name or using
the data and/or materials in conjunction with any other Philosophy
is forbidden.
6. The use of data and/or materials other than for the betterment
of an individual, group or mankind is forbidden.
7. Certificates and, therefore, permission to practice, etc., may
be withdrawn at any time by L. Ron Hubbard or any person authorized
by him to do so, if there is any infringement of the above or, if,
in his opinion, it is necessary, for any reason.
It is not intended to stop any bona fide Scientologist, properly
certificated, from practicing or using Scientology data or
material; on the contrary, it is necessary to protect you from
mis-use of them by others.
LRH:jw.rd L. RON HUBBARD
Copyright (c) 1964
by L. Ron Hubbard
ALL RIGHTS RESERVED
45
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 MARCH 1965
General Non-Remimeo Franchise Sthil Scn Staff Former Sthil Grads
Sthil Students
HAT MATERIAL DIVISION 1
HCO SECRETARY WW
Under the hat of HCO Certificates and Awards, all matters
relating to certification and membership are referrable to the HCO
Secretary WW when not handled at lower echelons.
Under the hat of HCO Justice, all matters relating to Committees
of Evidence, Convening Authorities, carrying out sentences and
review are referrable to HCO Secretary WW when not handled at lower
echelons, or for final review.
In matters of dispute, the award or revocation of Franchises is
referrable to HCO Sec WW under the HCO Policy hat. HCO Sec WW may
over-rule the Franchise Secretary's awards or withdrawals of
Franchise when these become matters of dispute
Under HCO Technical Hat, all questions of what data is issued to
whom and the proper routing of data to Scientologists is directed
by HCO Sec WW, when clarifications are required
All data to be sent to Saint Hill graduates is determined and
executed by HCO Sec WW.
All organization conditions are assigned by HCO WW and conditions
may also be assigned to org departments by HCO WW where the matter
is overlooked locally. (See Condition Formulas Policy Letters.)
Any matter affecting HCO Area Secretaries or HCO Continental
Secretaries may be referred to HCO Sec WW for clarification or
decision.
HCO Secretary WW is the World Wide level Executive for Division
One (HCO) and a member of the World Wide Council of Three of which
the Org Sec WW and the Assistant Treasurer WW are the other two.
(See Policy Letters of similar date.)
L. RON HUBBARD
LRH :jw.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
46
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 4 MARCH 1965
Issue II
General
Non-Remimeo
Sthil Execs HAT MATERIAL
DIVISION 1 (HCO)
TECHNICAL AND POLICY DISTRIBUTION
The HCO Secretary (WOO, Continental or Area) passes on and makes
available for issue all
1. Staff Releases.
2. Releases to HGC.
3. Releases to Academies.
4. Franchise releases.
5. Major magazine releases.
6. Minor magazine releases.
7. Org letters.
S. Brochures.
9. Ads.
10. Instructors' answers.
11. Public lectures.
Bulletins and policy letters and articles may be
A. Culled from files.
B. Obtained newly written from LRH.
C. Copied from LRH tapes and rewritten.
D. Summarized from A, B and C without injecting new materials,
policies or technology.
All Bulletins, policy letters and articles from A, B. C and D
must bear the LRH by-line.
No other material is permitted on lines 1 to 11 above than
straight Scientology. No interpretations are permitted.
All materials released, used or sold must be straight Scientology
as given in the writings or lectures of LRH.
Under the Copyright hat, all HCO Secretaries must make certain
that all materials published are properly copyrighted in the name
of LRH. No org copyrights are permitted.
Books may not be advertised for sale or the advertisement paid
for from the HCO Book fund except LRH books. To advertise and sell
any other book requires HCO Sec WW clearance in writing for that
one time.
No technical articles or letters by another person than LRH are
permitted in Scientology publications. Only data written by others
on application, use or results of Scientology may appear and any
tech data if non-standard must be deleted from the article or
letter.
Lectures by others on application, use and results only are
permitted in public lectures of any kind including Congresses.
Use of Scientology technical or policy data in testimony is
forbidden. Only application and results may be testified to. Only
low level works may be read as part of any testimony and no
Scientology words may be used in such instances.
All staff members looking for data to release, use or print must
look to their HCO Secretary. If the HCO Secretary is in doubt, he
or she should consult the next higher HCO Secretary.
No effort should be made by HCO to censor opinion or comment on
policy or technology, the whole effort is to be directed to the
dissemination and use of correct Scientology technical and policy
materials only. As there exists a correct technology and policy
structure, alteration of it becomes a retarding factor in
organizational solidarity and expansion. The prime cause of
alter-is in tech and policy is ignorance of it or stupidity.
47
POLICIES GOVERNING RELEASE
1. DISSEMINATE SCIENTOLOGY
That is the governing policy of all the rest.
2. DATA SHOULD BE CHANNELED TO THE RIGHT SOURCES.
If promotion is to one-legged men, don't send them materials
about eyesight.
The dissemination materials are designed for the more able
members of society who seek self-betterment. Don't channel them
toward psychiatric cases or strata they would not have an effect
upon.
Example: A person in charge of an org or HGC is
psychoanalytically oriented and seeks only "patients" as preclears
and handles them as such. The org declines because this is a wrong
target since promotion was aimed at quite different people.
Example: An office is successful handling workers and
longshoremen but new direction of that office seeks to pull in only
idle intellectuals who would never act in any case, and the office
declines. In either case, the source of success was not spotted and
when direction of reach altered everything declined. The old public
that was being reached was offended and the new public was useless.
The above two examples are actual.
3. THE WORKABLE AND PROVEN MATERIALS OF DIANETICS AND SCIENTOLOGY
ONLY MAY BE RELEASED.
This at once excludes all squirrel or off-line materials by
others. Experience has shown that no significant or lasting
developments have arisen off-line in 15 years following a whole
track of very murderous technology other than Dianetics and
Scientology.
This truth emerged in the first 3 years after 1949. Every effort
was made to encourage other development. The LRH research hat was
put on LRH solidly by others.
Every group and organization devoted to off-line materials that
came into being - E-Therapy, Howes, others others
others - all wound up discredited and rejected by everyone even
their early promoters and adherents. Thus by the test of time and
of continued use only, show that if an org adventures on off-line
materials it will decline markedly or cease to exist. All groups
that have departed or "dreamed it up themselves" have perished.
Even psychology, psychoanalysis and psychiatry are dying. supported
now mainly by governments, detested by the public. So this is not
propaganda, this is a Survival fact; groups that use squirrel
material fail.
4. ALL EFFORTS TO DISCREDIT THE PERSONS OF ANY LEADING OR
REPUTABLE SCIENTOLOGISTS MUST BE SAFEGUARDED [AGAINST] IN ALL
RELEASES, ESPECIALLY LRH.
This means more than it seems to say.
The near-collapse of one org was traced back to a whispering
campaign by its principals against LRH and MSH. All of "the data"
was false. By newspaper standards it should have been listened to
avidly. Instead, the public deserted the org and it nearly
collapsed and the person who did it was eventually driven out of
Scientology by fellow Scientologists although no discipline was
ordered and the matter ignored.
The public buys only "our brand" despite newspaper publicity,
government actions, whispering campaigns and rumour. This again is
from actual experience. Orgs that apologize for its tech or people
or LRH suffer a declining public.
It is a pure survival fact that failure to protect the names and
repute of Scientology leading personalities and LRH collapses an
org. The only proof is that those orgs that haven't aren't here any
more and those orgs that strenuously have are thriving.
Protecting names and repute may also sometimes involve selection
of correct materials. Example: Despite explicit orders to the
contrary, mainly Level V materials were released at the Australian
Enquiry. The org suffered heavily and not wholly from the
government. The foolishness of it came home to most well-trained
Scientologists.
Sending Level VI works to Level 0 people is easy to see and
intercept. But an instructor teaching Level IV to Level II students
is not always found until somebody blows. This comes under
protecting names and repute as well as properly targeted tech
because the recipients can't understand it and so may think it's
silly.
48
Releasing unfavourable photographs, badly recorded tapes or films
all come under this policy.
5. THE PUBLIC MUST BE PROTECTED AGAINST ABUSERS OF TECHNOLOGY OR
POLICY.
Persons who try to use Scientology lines to get loans or funds
for fraudulent purposes must always be exposed by HCO Secretaries
by public postings when proven and Committees of Evidence when
doubt exists.
A complaining pc does not come under this heading but more likely
under the policy of correct technology or who to accept for
processing, unless less auditing was given than paid for or no
auditing at all was given, at which time it comes under this
policy.
Anyone using a Scientology mailing list for purposes other than
the greatest good for the greatest number of dynamics should be
heavily censured and brought to book.
The Scientology public and any mailing lists are the exclusive
property of HCO. It does not matter how the mailing list was
gathered or if we ever saw it before. If someone used Scientology
to collect names, that's a Scientology mailing list. It's ours and
comes under this policy.
6. DELIVER SCIENTOLOGY WORKS, TRAINING, PROCESSING AND RESULTS.
Although actual training and processing is under Division II,
whether or not it was or will be delivered (past and future but not
current) is up to HCO.
By making the right materials available for publishing and use in
training and processing, HCO expects them to be employed.
If they are not employed, then the matter falls back on HCO to
act.
The reason I had to continue research and writing myself as a
lonely action was because nobody else developed anything despite my
expectations and despite the money they spent. The reason I had to
enforce use was because other technology crept in and failed,
causing org emergencies. HCO then furthers my own hat, assumed for
research in July 1950, and for control of things, to be sure tech
wasn't altered or misapplied in 1952 and after. So long as those
two things have been watched and kept in effect we have prospered.
Where they haven't been watched carefully and where no control
existed to get them in effect everything died as our history
clearly shows.
Even when I strayed on research, we still did better than with
the strayings of others. The public knows rightly that I correct
any errors as soon as I discover them and that errors grew less as
research went on.
Therefore HCO issues the best material it has for the right
targets and notes carefully any lack of results because of
misapplication and retains the authority and control necessary to
correct bad delivery under its Justice hat as well as its
certificate and awards hat.
The formula is "Issue the correct data properly, correct use when
delivery is poor or non-existent."
Early HCOs had some trouble in executing this policy because (a)
they were operating on a technology that was advancing and
therefore always changing. Now and then HCOs are held up by (b) my
not being able to write up and issue or issue the needed materials
because of comm line jams. The best solution for (a) is to issue
what has beer' working and the best solution for (b) is to excerpt
tapes or what you have and ssue. However (a) has now vanished
because of completed technology and (b) is becoming no problem to
the degree I can get it written up and issued.
7. INSTRUCTION AND ADMIN POLICY ARE ALMOST AS IMPORTANT AS TECH.
Completely aside from developing Scientology tech itself it took
14 years to develop the technology of instruction (how to
communicate the data and make auditors). It took 15 years to fully
develop the technology of our administration.
Admin publicly is looked down on, like 19th century psychology,
because it was not developed. Teaching and business admin alike
have been quite low paid or in disrepute in the civilization. They
were not Sciences. For instance business admin students in a
University are renowned for falsifying exams more than students of
other
49
subjects. That's because there was no subject there anyway.
Why we had to know how to teach is self evident.
In Scientology, to keep our orgs going and live through bad times
we have had to develop a whole new subject - Admin. We had to
have its laws, the economic factors that regulate business and all
the rest.
We are pretty good. People with "formal training" in subjects
used in our orgs are seldom as good as Scientologists who just
studied with us as part of their job.
The main thing to know, like in studying our tech, in our
teaching and admin there are two subjects there to be studied and
used. Our teaching is Scientology type teaching. Our admin is
Scientology admin. Both are regulated by Scientology policy. Orgs
prosper when they know and use them and fumble and get poor when
they don't.
Holding teaching and admin policy and releases in is best handled
by insistence they exist and are ours and are not what the person
thinks they are - borrowings from the schools or business world.
The business world already borrows from us. The biggest management
association in the world since 1958 or so has been duplicating (as
well as it could) everything we do in business admin and planning.
Of course, having no HCO, they squirrel and it's hard to see how
they twist our stuff so far around. But it is our material. Even
their "Congresses" have the same number of days and lectures and
have programmes printed on our exact format.
When we have our teaching materials (not just "study") all
written up you will see the universities use them. We already have
some universities trying.
As we write our Admin up in books, business will use it all the
more. But the point is, we lead in this field, others follow. We
only develop and use Scientology Admin to help us as we go toward
freedom. But we still use it and only it. Because it's more modern
and it's what we need.
The thing to guard against in releasing teaching and Admin policy
letters is the change factor. Teaching and Admin evolved with our
formative years. Thus patterns and policies, like our tech, grew
better. Growing better, some of it became obsolete.
When re-releasing an old policy letter, always blue pencil out
everything gone old and contradicted by later policy letters. You
can still salvage a lot that still applies-a surprising amount. But
try to cut out the contradictions with our modern policy where they
exist. After all, we were children when we first tackled teaching
and Admin. As we grew, we became wiser. But even our Admin
childhood has wisdom in it and in some places even more fire and
interest.
Don't release contradictory hats where you can help it. Modernize
them with a blue pencil whether you retype them or remimeo them or
not.
That way none get a chance to invalidate a really great
achievement - teaching that works despite aberration and Admin
that works amongst Men.
8. ISSUE TECH AND POLICY AS BROADLY AS POSSIBLE WITHIN ECONOMIC
LIMITS.
It costs money to issue anything. The way to sustain issue is get
it paid for one way or another. Total subsidy of all tech and
policy issue can stop its being issued for it is no longer
economical to issue it.
Thus to disseminate over any long period, the data must somehow
be paid for or dissemination ceases. Actually you can't give away
Scientology really. Money, credit or favours will flow back. But
often only after many years. And meanwhile people eat.
Unless you pay attention to the economics of dissemination you
will cut the dissemination line even if only temporarily.
If you have data, don't try to throw it all away by frantic
unpaid for dissemination. Use some of the data as a leader (to
announce with) and sell the rest of it.
This applies to magazines, books, training and processing, all of
them.
People don't respect data they read in magazines anyway. For some
reason they respect books. The public believes books and hoards
them and throws magazines away Even paperbacks suffer. A book has
to have a hard cover to gain respect.
Thus a magazine article on tech ideally should point up a book to
buy. Tons of
so
bulletins are less well received than one book.
The point is, don't invest a lot of money on the quality and
thickness of magazines or other temporary media. Put the data
between hard covers and sell it as a book.
Don't give a lot of free courses or free admittances to Academies
or courses or free intensives in HGCs and call it dissemination. It
isn't. Beyond a small amount it cuts your ability to disseminate.
The cost of the give-away does not come back in and you can't
finance more outflow because you gave it all away.
This can even happen to an HCO in its publishing to the org,
mimeos and new books. It gives away all its materials to the org
and suddenly finds the org "can't pay for more mimeo paper" or a
new mimeo machine. The way to handle is not to charge for bulletins
and policy letters directly but to insist the org profit by the
tech and admin by promoting harder for the org.
My policy on this has always been to promote more business than
the org can handle and then let it solve the jams thus brought
about. Orgs I founded have never failed to handle such problems
providing one demanded they did. The only problem an org can't
handle is "no dough"; the only weak point of orgs, traditionally,
has been promotion. They are sometimes even afraid to promote for
fear they'll get too big (something wrong with the top exec's comm
lines is the usual cause). I have seen an old time psychiatrically
oriented D of P book pcs 6 months in advance rather than hire more
than 6 auditors and a queasy D of T seek to shut everyone out of an
Academy "because they would not be socially acceptable".
Such persons in the wrong positions will rail against
promotion - because it makes pcs and students crowd in too hard.
So you get plans "to train more only when we have instructors" or
"few pcs until the next Academy class graduates so we have
auditors".
Instructors, auditors, that's Division 2's problem. HCO ignores
it.
So part of paying for dissemination and ads is promoting to drive
in more business than the org can handle and making it make more
money than it can waste. An org always manages to handle the
business and it always wastes lots of money.
So in issuing materials, remember to promote them too. Then
there's always enough money flowing back to pay for more printing,
more bulletins and policy letters, more books and tapes.
If you don't become strenuous on this point of policy you will
cease to disseminate. And I have always waived aside all objections
to honest, appealing, clear-cut, heavy promotion as treasonable
suggestions. Let somebody "doing the may" complain about the "hard
sell" in it (insistence people buy) and I always find myself
somebody else and do the mag and go on promoting.
Therefore people who (a) want us to give it all away and thus end
our ability to pay for more and who (b) shudder at the possible
inflow, I always carefully note down in my little black book for
transfer. And an HCO Sec anywhere would do well to advise higher
authority in all cases where efforts to reduce our ability to pay
for our dissemination get in our way.
Whereas this possibly may seem unreasonable, it works. And every
time I've not followed it ruthlessly, as a policy, we've come a
cropper.
9. OFFER ANYTHING YOU OFFER AT A HIGH APPEAL LEVEL AT HIGH
VELOCITY AND HEAVY IMPACT.
If you know it works and is the way, you will have no trouble
with this policy.
If you don't, you will have trouble.
The answer to this policy is to have a good subjective and
objective reality on Scientology. Then you couldn't keep yourself
from following it.
L. RON HUBBARD
LRH:jw.cden Copyright(~) 1965' by L. Ron Hubbard ALL RIGHTS
RESERVED
51
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 APRIL 1965 Remimeo
Division I HCO Hats Office of L. Ron Hubbard URGENT URGENT URGENT
FALSE REPORTS To all HCO Personnel Hats and to other org staff
members for interest.
ALL HCO IS INTERESTED IN WHEN ORIGINATING COMMITTEES OF EVIDENCE
IS FALSE REPORTS, FALSE ATTESTATIONS, NO REPORTS OR REFUSALS TO
REPORT. ON CASES OF THESE ONLY SHOULD HCO CALL A COMMITTEE OF
EVIDENCE UNDER MISDEMEANOR OR CRIME. CORRECT PROCEDURE IS DEMAND
CORRECTION OR REPORT AND IF STILL FALSE OR STILL REFUSED HCO SEC
CALLS COMMITTEE OF EVIDENCE AT ONCE. HCO WILL CALL COMMITTEE OF
EVIDENCE WHEN REQUESTED BY OTHER DIVISIONS BUT ITSELF ORIGINATES
COMMITTEE OF EVIDENCE ONLY AS ABOVE.
In this fashion you will find quite magically that HCO can
succeed in doing what we've been trying to do for 15
years - clear group engrams. The first technology on this was
the Elizabeth Dianetic Foundation attempt, when all the staff were
gotten together and tried to talk the group engrams out. This has
never worked; you will find the above POLICY will work.
Be wholly relentless in executing this POLICY. Never let an
instance go by. Always get the correct report when you detect the
faintest discrepancy. Always demand demand demand the report when
it's refused.
False attestations are death and dynamite. These come in when an
Instructor or Auditor, D of T or D of P or Board of Review signs a
request for CLASS or GRADE. This request infers and therefore
"attests" that the student or pc is qualified for the Class or
Grade. If at some later date (barring amnesty intervention) the
student or pc is shown to be incompetent in that class or grade,
HCO should at once unearth the original class or grade request and
call a Committee of Evidence on whoever signed it since it was a
false attestation of competence for auditors or state of case for
pcs.
HCO signs all such classes and grades and therefore the CRIME is
"putting HCO at risk of reputation by false attestation".
Such requests for class or grade need not be notarized or sworn
to. The initials of the person or persons attesting that the
student or pc has attained that class or grade is enough to become
a false attestation if the student or pc weren't that good.
Certificates for courses we sign not for competence but for time
on course, or for check sheet or that the account is paid. This is
still false attestation if 1. The student spent less than the
required time on course by reason of blow or absence or just not
the required number of hours; 2. The student did not enrol
properly; 3. The org was not paid for the training by policy letter
arrangements; 4. There was no check sheet for the course; 5. The
check sheet was not signed routinely as the student passed each
requirement on the sheet; 6. The student has enrolled on a higher
course with no certificate in hand for the required lower courses.
On CLASSES there are many sources of false attestation. It is a
false attestation if 1. The student was not examined, 2. The
student really flunked the exam; 3. The student was really
incompetent at the level being classed for; 4. The student
falsified something to obtain the request for classification; 5.
The student goofed up at that level later after leaving. There
could be others. They would all add up to "falsely saying it was OK
for HCO to classify".
On Grade Certificates it would be false attestation if any
request for grade is made, verbal or signed and if 1. The pc had
not had the lower grades flattened; 2. The grade certificate of the
lower grade was found to be false yet the pc was audited on the
higher grade processes; 3. Any other processes were run instead of
the grade processes; 4. The grade processes were altered in any
way; 5. The student was not audited; 6. An auditor not classed for
the grade did the auditing; 7. The pc was left in bad condition; 8.
The pc ended up in an ARC Breaky condition yet the Grade was asked
for by the HGC or auditor; 9. The pc didn't pay for the auditing in
accordance
52
with current policy; 10. The payment, in the org, was not
invoiced properly to the org; 11. The auditing of the pc was found
to contravene policy as to the org staff auditing outside pcs, or
the two year org student or pc rule was broken in the case of an
outside auditor; 12. The pc was actually a potential trouble
source; 13. The pc had been listed as a Suppressive Person; 14. The
pc was found to be a fugitive whose status was not cleared by HCO.
In the case of OIC DATA, the whole org relies on these figures.
It is easily seen where figures are in discrepancy graph to
graph - Example: "10 pcs being audited" on one graph and "no
income HGC" on another graph. Or lots of entrances and graduations
from the Academy but nobody listed as on course.
In such instances HCO must protect its reputation for accuracy
and when such discrepancies are seen, a very hard line should be
taken with those responsible and if they do not at once tell ALL, a
Committee of Evidence must be promptly ordered. If they do tell
all, a full report should be sent at once to the senior org and to
Saint Hill, whose OIC graphs also may be out because of the false
datum, thus hiding an actual condition from senior orgs.
If an org makes no report or fails to answer up when a report is
requested, start burning the wires until the report is forthcoming.
Never rest on it. If no report arrives even so, call a Committee of
Evidence promptly.
If a person is told to report to HCO or something is supposed to
be delivered to HCO and does not arrive, recognize the
circumstances as a WITHHOLD and like any auditor finally achieve
compliance or call a Committee of Evidence.
When writing a SECED ordering a Committee of Evidence always
state whether it is for "a false report" or "false attestation" or
"no report".
You will find inevitably that where there is a false report, a
false attestation or a no report or a refused report many other
offences can suddenly emerge. These were hidden like a group
cancer. Pulled to view, the group clears.
HCO has "guards and forces" on the org board. They come in HCO in
the last department at the bottom. This is significant.
Troubles, commotions and upsets only occur after a series of
false reports, false attestations, no reports or withheld reports.
Sometimes the report situation has been sour a year or two before
the offending group or person causes a blow-up in the area. Had we
acted early on the false or no reports we would have prevented an
awful mess.
Therefore you can safely say that we will not need "guards or
forces" (such as sending an HCO Sec half across her Continent to
handle an upset org) unless we have already missed on demanding the
data.
Quite magical!
Other Divisions may also use this. They however also get involved
with other offences and need Committees of Evidence for them. And
we will convene a Committee at their request and say so in the
SECED.
In HCO we only originate a Comm Ev when we have evidence of a
false report, a false attestation or a no or withheld report and
only after we've demanded it and failed to obtain it. Then we
pounce. And pounce hard!
If we are vigorous and brisk in pursuing this one matter, and if
we are alert to detect the falseness or absence of a report and if
on every serious technical or admin goof we trace back to who
attested the person to be lily white and as skilled as the original
"whizz kid" at his business and slap them with a Comm Ev, we'll
have peace from Tierra del Fuego to the Mountains of the Moon, and
a virgin with a bag of gold could walk through our domain untouched
and singing her sweet song.
Get very expert in sniffing out the falsity in a report or the no
report. And act!
Let other divisions work on other crimes and ask us for Comms Ev
for them. Promote the idea now and on and on "if you want to get
into real trouble, falsify something to HCO or fail to report;
that's the fastest route to suicide known".
And make it stick!
And all will be well for we will then run out the group engrams
which would otherwise remain, and so we keep the group clear.
LRH:wmc. eden L. RON HUBBARD
Copyright (c) 1965 53
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 JULY 1965 (Replaces HCO Policy
Letter of 17 August 1959)
Gen Non-Remimeo
HOME ADDRESSES
We want to keep at HCO WW a file of home addresses and telephone
numbers of all important staff personnel in every organization
throughout the world.
Important personnel includes Executive Secretaries and Divisional
Secretaries.
It is the responsibility of HCO Secretaries in each organization
(or the Org/Assoc Secretary if there is no HCO Secretary) to see
that these addresses and telephone numbers are sent in to HCO WW
Saint Hill, East Grinstead, Sussex, England; and also to see that
HCO WW is informed of changes and new personnel.
L. RON HUBBARD LRH:ml.cden Copyright (c) 1965 by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 DECEMBER 1965
Remimeo
GIFTS
When a staff member has a baby the following line will be
followed:
The HCO Area Sec in the org concerned prepares a card and sends
to St Hill Exec Letter Unit, giving details of the birth, parents'
names, etc.
The Exec Letter Unit secretary prepares a letter from LRH and one
from MSH and forwards with the card for signature. These letters
and card are routed back to the HCO Area Secretary.
The HCO Area Sec then orders a bouquet of flowers and attaches
the card to those and has these delivered by the Flower Company.
The two letters are sent separately.
A separate card and letter can be sent from the staff of the
organization. A supply of appropriate cards can be kept for these
occasions.
Care must be taken to do this promptly so that the action is
appropriate and doesn't occur a month or two late. Also as usual
issue to the New Baby an associate membership as our welcome to the
team.
L. RON HUBBARD
LRH :emp.cden
Copyright (c) 1965 [Note: The associate membership in the
last paragraph has
by L. Ron Hubbard been corrected from a life time
membership per HCO P/L 31
ALL RIGHTS RESERVED December 1965.]
54
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 19 SEPTEMBER 1967
Remimeo HCO Exec Sec Hat HCO Area Sec Hat Dept of RAP Hats
HCO DIVISION, DEPARTMENT OF ROUTING APPEARANCES AND PERSONNEL
In accordance with HCO Policy Letter of February 28, 1966
entitled "Danger Condition Data, Why Organizations Stay Small", the
following sets out the sections and units of the Department of
Routing, Appearances and Personnel.
All Organization Boards are to be posted in accordance with this
line-up.
DEPARTMENT OF ROUTING, APPEARANCES AND PERSONNEL Director of
Routing, Appearances and Personnel PARTICLE SPEED FLOW SECTION
Particle Speed Flow Officer ROUTING UNIT Routing In-Charge
Receptionist HCO Courier Routing Inspector Routing Forms Compiler
Routing Signs & Badges Clerk ORG BOARD UNIT Org Board In-Charge
Staff Posting Clerk Status, Classification & Grade Posting Clerk
Conditions Flagging Clerk APPEARANCES SECTION Appearances Officer
STAFF APPEARANCES UNIT Staff Appearances Clerk OFFICE APPEARANCES
UNIT Office Appearances Clerk GROUNDS APPEARANCES UNIT Grounds
Appearances Clerk MAINTENANCE CHECKING UNIT Maintenance Checking
Clerk PERSONNEL PROCUREMENT SECTION Personnel Procurement Officer
PERSONNEL ALLOCATION UNIT Personnel Allocator
PERSONNEL ADVERTISING UNIT Personnel Advertising Clerk
55
PERSONNEL INTERVIEW UNIT
Personnel Interviewer
PERSONNEL HIRING UNIT
Personnel Hiring
PROSPECTIVE PERSONNEL FILES UNIT
Prospective Personnel Files Clerk
PERSONNEL CONTROL SECTION Personnel Control Officer
PERSONNEL ASSIGNMENT UNIT
Personnel Assignment In-Charge HCO Expeditors
PERSONNEL STATUS UNIT
Personnel Status Clerk
PERSONNEL ATTENDANCE UNIT
Personnel Attendance Clerk
PERSONNEL LEAVING UNIT
Personnel Leaving Clerk
PERSONNEL FILES UNIT
Personnel Files Clerk
HAT SECTION Hat Officer
HAT ASSEMBLY UNIT
Hat Assembly Clerk
HAT ISSUANCE UNIT
Hat Issuance Clerk
HAT CHECKING UNIT
Hat Checking Clerk
HAT CHECKSHEET UNIT
Hat Checksheet Clerk
HAT RECEIPT UNIT
Hat Receipt Clerk
Mary Sue Hubbard The Guardian WW for
L. RON HUBBARD Founder
LRH:jp.bp.rd Copyright 1967 by L. Ron Hubbard ALL RIGHTS RESERVED
[Note: HCO Pot Ltr of 11 December 1969, Appearances in Public
Divs (Volume 0 - page 98, Volume 6 - page 125), states, "The
Appearance of the Org and Staff is transferred out of Department
One, which becomes the DEPARTMENT OF PERSONNEL AND ROUTING ..." and
places APPEARANCES in Division 6.]
56
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 12 NOVEMBER 1968 (Reissued from Flag
Order 1406 of 1st October, 1968)
Remimeo
THE MAIN WEAKNESS
The Main Weakness in ships, Flag, all orgs is DEPARTMENT ONE.
The usual is to put the orders issuance typist on it and that's
the lot. Typing doesn't even belong in it! Belongs in Div II Mimeo
for the lot even though it keeps getting pushed back to Div I.
The Third Mate gets so wrapped up in Comm and Ethics matters he
to date, along with nearly all HCO Secs, forgets Dept 1 totally.
HERE BEGINS THE GAME OF MUSICAL CHAIRS. Post transfers in orgs
stem in the great majority from Personnel scarcity. Procurement of
new personnel belongs in Dept 1.
Look over the sections in Dept 1 and you will see they ARE NOT
DONE BY DEPT ONE.
The post of its department head is usually really held from above
even though somebody in Dept 1 has the title.
A COMPETENT executive heading up Dept 1 and getting ALL ITS
FUNCTIONS DONE as ROUTINE (not as howling flaps) would cool off
almost every ship or org upset.
So let's cease to transfer everyone daily and put somebody in
charge of our Dept Is who can get the job done.
L. RON HUBBARD Founder
LRH:ja.ei.cden Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
57
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 17 APRIL 1970
HCO Sec Hat
Dir RAP Hat
Applies to
Scn and SO
Orgs VITAL
DEPARTMENT ONE
Department One is the single most important department in the
Org.
This is true to such an extent that HCO could be otherwise
unmanned but if Dept 1 were well manned and did its duty the org
would prosper; but if Depts 2 and 3 were manned with Dept 1 empty
and its duties undone the org would collapse.
Years ago practically the whole concentration in HCO was Dept 1
duties and orgs were efficient, well staffed and prosperous. To the
degree Dept 1 fell out, Ethics crept in and orgs shrank.
I myself have to keep an eye on Dept 1 functions as it tends to
slip down the org board.
Dept 1 is the generation point of the org.
A new study I did of this, based on two actual situations of org
long term upsets led to Dept 1 as a hidden omission. When Dept 1
functions went out, other functions fouled up.
If you are trying to get an org running without a strong,
effective, well manned Dept 1 skip the effort - the thing to do
is put in a Dept 1 fast and get it working fully.
WHAT'S ONE?
So what are the principal functions of Dept 1 ?
Appearances was taken out and put in the Public Divs. Perhaps in
some PLs not all the functions were given. But these functions are
traditional and were developed and used in the earliest and later
Scn orgs.
The functions of Dept 1 are:
PERSONNEL ORG BOARD
HATS.
Now one can find a frame of mind which says once these 3 are
done, that's it You got people, got them on an org board and the
hats are somewhere in policy. And it requires nothing more. AND THE
INSTANT THAT ATTITUDE OCCURS THE ORG PROMPTLY BEGINS TO HAVE
TROUBLE AND FAIL.
These three functions are a full day's work every day.
It's true that HCO Makes the Org as in HCO PL 7 Feb 1970 Issue II
"HCO Makes the Org".
But Dept 1 of HCO is the key.
PERSONNEL
If you don't keep recruiting and pushing Personnel as a function
you can't expand and certainly will contract. New personnel are
always being taken on. There is often a ridge that buffers off
people who want to come on staff - an old-timer attitude, a
clique idea. It recurs often. Then one day you look up and there's
not even a clique left. Oldtimers are people who were once brand
new! So how do you eventually get any veterans if you don't
recruit.
58
Orgs do expand. Their expansion chokes for lack of a constant
personnel inflow. If an old staff member "graduates" to a higher
org where's the experienced staff member there to take his place if
you didn't constantly recruit?
High calibre people can't be selected out from a thin recruiting
line.
So Dept 1 has to work constantly on recruiting or the eventual
state is no org.
There's no lack of business for an org. Tech Divs in '69 were
BACKLOGGED as much as 70 to 125 pcs. So who'd sign up if he had to
wait. 300 signed up for triple Scn grades at one Congress. The org
could deliver only 30 and brushed off 270 sign-ups!
This all comes down to Dept 1s failing in 1968! Failing to
recruit new staff.
So nobody signs up just to wait. Pub Divs go into apathy. Pay
gets scarce because the bigger an org is the more per capita it
earns.
So personnel affects income.
Lack of recruiting brings about low per capita production as
unsuitable or non productive staff has to be held on to when there
aren't any more. Per capita earning for a Scn org fell to �15-10
per staff member in 1969! That's silly. In a Sea Org org it was
$5000 in the spring of '69! That's per SO member in that org. Look
at your Qual stat of number of staff divided into gross income for
the week and you'll see what I mean.
It comes back to Dept l's personnel recruitment function. It's
life or death for an org.
ORG BOARD
Putting up an Org Board looks like a one time action to some.
Then it goes promptly out of date and as nobody can find anybody in
the org (as it's the routing chart as well) and as functions are
left unmanned, there goes the gross income and there goes the org.
Key functions MUST be manned.
The Tech-Admin ratio never stays in view unless you have an up to
date daily posted Org Board. When in a small org Admin exceeds 2
for every Tech person pay and financial planning go to pieces. When
the org is bigger the ratio is 1 to 1 and the income higher, pay
and facilities far better.
Yet how do you ever detect this without an Org Board posted every
week at the very least and every day at optimum.
The Org Board is the general plan, the function indicator, the
routing and the personnel situation for the org. It's one of our
best bits.
It's Dept 1 that keeps it there and keeps it up to date.
HATS
Our best trick is the hat trick.
Hats contain one's individual duties. They are complete.
In an old prosperous org every staff member had his post hat. HCO
PLs and local write-ups in a folder were kept for every post and by
every post.
They were compiled and issued by Dept 1.
And Dept 1 had a steady stream of staff members coming in and
going out getting checked out on their hats.
Not just once. Every time stats sagged in an area, hat checks
were done. A log of hat checks was kept.
Somebody in Dept 1 was always making up, issuing, checking out,
logging, keeping straight HATS. One couldn't draw a final pay check
in an org unless one turned in the post's hats and in good order
too. The final pay check went to Dept 1 and was handed over in
return for the post's hats.
59
Nobody went on post until Dept 1 checked him out on his hat.
Posts couldn't transfer without a hat turn over.
Losing a hat cost a heavy fine.
That's how important hats were.
Then what about the Staff Training Officer? He has a training
function like Staff Status, like the Org Exec Course, like HDC.
Hats were hats. One studied them. One got checked out on them.
Nobody got near a post who didn't know what it was.
And orgs prospered. And were happy.
ETHICS
When Dept I goes out Ethics comes in. There was no ethics post in
an old org. There were Dept 1 functions.
If staff members are too few, if the Org Board is out of date, if
no one has his hat and doesn't know his job, then Ethics is
inevitable.
And Ethics came in about the time when Dept 1 went out.
MISSIONS
A review of Sea Org Missions shows they have to do Dept 1 actions
in orgs. Because there's no Dept 1 there even when there's an HCO.
So absence of Dept 1 in orgs pulled the SO in and gave the SO a
function that it didn't want.
AFFORDING DEPT I
I can hear an org with only 10 people in it, struggling along,
being told it has to man up Dept 1 with 1 full time person at once!
What consternation!
"But we don't have the staff!"
"But that would throw out our Org Board Tech-Admin ratio."
"But we're all overworked and confused enough already "
"We can't process enough pcs to afford it."
"Our students are so long on course we can't get any auditors
"
But those are all symptoms of a missing Dept 1. Even slow
students. If the Course Super knew his hat he'd be in there amongst
the students with 2 way comm and correct routing and slow would
become fast.
Trying to run an org with no org must be quite a trick.
Get a Dept 1 in and operatig and you'll see a fast difference!
L. RON HUBBARD Founder
LRH:nt.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
69
NOT HCO POLICY LETTER
ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE
For Hats of 37 Fitzroy Street, London W. 1
Association Secretary
Organization Secretary HCO BULLETIN OF 17 MARCH 1958
Reception (Issued at Washington)
Registrar
Director of Training
Director of Processing
BODY ROUTING IN CENTRAL ORGANIZATION
It is a truism that if the people who walk up the front steps
were all expertly handled by Reception, the Registrar and the Dir
of Training or Processing as the case may be, there would be no
dearth of students and preclears.
Example: In a certain office we were getting 2 preclears a week.
The Registrar went elsewhere and a better Registrar was put on
post. Instantly, without time for one letter to be answered by the
new Registrar, we got eleven preclears a week. Investigation of
this determined that the old Registrar was not interviewing
promptly just the people who casually walked in. These people were
not being handled and routed. Hence, low income.
ROUTING
Reception must regard everyone who walks in, trade people and
business callers excepted, as a potential pc or student. Reception
does not handle unless Reception is also Registrar. Reception calls
Registrar and routes the body at once with a show of efficiency. If
Registrar not on post, Reception routes to another officer, the Org
or Assn Sec. the Dir of Tr or Pr. In other words Reception keeps
none waiting but locates a terminal for the caller at once that can
sign the caller up. Then Reception makes sure the caller physically
gets to the org terminal.
This is Reception's first order of business. Callers in person
take precedence over mail, phone, or other interests.
The Registrar or a deputy in the Org or Assn Sec or Dir of Tr or
Pr signs this person up for something - a book, a membership, a
one week intensive or a course. The person must be sold something
large or small.
In signing up an obvious 7 wk case for 1 week of auditing - or
3 furs, the person goes to Testing on Testing's regular schedule.
Then it is up to the Dir of Pro to sell the proper number of weeks.
Then the pc comes back to Registrar.
On potential students anyone can be signed up for a course. But
the Comm Course instructor can demand that processing be received
before Comm Course.
Neat, fast, no wait, efficient reception followed by confident
registering can quintuple any org's income.
Reception does not permit callers to be talked to by hangers on
or non-authorized persons. Reception chops this sort of thing
without making it obvious to the caller. Why? Because students or
off post staff or outside auditors can say and do things that drive
away callers.
Why work with Books, Abilities, personal letters and good
training and processing to get people to come in if nobody then
cares for them. Or are we trying to waste people?
So let's snap them onto our lines fast, sign them up for
something and get them wheeling along our very efficient channels
in Pr and Tr when they walk up that front step.
Get it fixed into the org and channels that when they walk in
they've had it. Go on that certainty and you've done half the job
already.
Them as hem and hew are twice as easy to sign, to route. So do
it. They can't help but win if we sell and sign. Neither can we.
Best,
LRH:rs.rd L. RON HUBBARD
Copyright (c) 1958
by L. Ron Hubbard
ALL RIGHTS RESERVED
61
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 SEPTEMBER 1967
Remimeo Staff Hat
ROUTING FORM ATTESTATIONS
All terminals on all routing forms must sign their full name to
the routing form and date when they are so signing. This is to be
done where formerly only initials were required.
Such a signature is an attestation that the required action of
that terminal is okay unless the signatory states otherwise on the
routing form.
Unless signatures are signed and dated it can be very difficult
to trace who (and when) actually handled the form at each step.
No terminal can pass on a routing form if the previous immediate
terminal has not attested it as okay.
Written by a Board of Investigation Chairman - Monica Quirino
Secretary - Dalene Regenass Member - David Ziff Mary Sue
Hubbard The Guardian WW for L. RON HUBBARD Founder
LRH :jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS
RESERVED
62
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 AUGUST 1959
CenO
Issue the following as a Sec ED:
RECEPTION
When people call, Reception is to get the name and phone number
of the person always.
Reason: Receptionist failed to get the whereabouts of a friend
who called me-then the friend wound up in the wrong hands.
Invariable Rule.
L. RON HUBBARD
LRH :brb.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
63
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 OCTOBER 1963
HCOs Central Orgs Reception
RECEPTION HAT
The following rundown on Reception Hat was written by Bob Oakes,
HCO Area Sec in Los Angeles. Although parts of it are specifically
applicable only to Los Angeles, it may be used in other Orgs and
adapted to local usage.
PURPOSE: To create and maintain good communication and service
amongst staff, students and the public.
The premises of the reception room are for the routing of bodies
and communications into and out of the Organizational communication
lines. It is the function of the receptionist to see that bodies of
Staff and the Public move into and out of the Organizational
communication lines. This means that no bodies are allowed to stack
up, gather, or remain on the premises of the reception room for any
length of time.
DUTIES OF RECEPTION:
1. To handle all incoming people. 2. To route all incoming
people.
3. To handle phone calls. 4. To handle and invoice book sales.
5. To make appointments with the Registrar for anyone wishing
Training or Processing, or information on Scientology.
6. The Night Receptionist is also the Personal Efficiency
Department Receptionist, and has additional duties that will be
covered later.
FURTHER DUTIES:
7. To attend Staff Meetings. 8. To know and carry out the
Policies of the Organization.
9. To make certain that persons who have no particular business
here are not allowed to loiter on the premises.
10. Miscellaneous duties, covered later. ONE: HANDLING INCOMING
PEOPLE
This is Reception's first order of business. Callers in person
take precedence over mail, phone, or other interests.
Since Reception is the entrance point for everyone coming into
the Organization it is vital that the Receptionist be of neat
appearance and know how to run good 8C.
A. When someone enters Reception rise and ask: "May I help you?"
Introduce yourself, be friendly, but don't fall all over the
person. Remember that the person probably doesn't know about
Scientology. That's what he or she is here for.
If you were absent from your desk and return to find someone
waiting, ask: "Have you been attended to?" Handle accordingly.
B. The Reception area is not a lounge. No one but Reception is
allowed to handle incoming people. Staff members, students,
preclears or the general public should not be encouraged to loiter
in this area. Students especially are notorious for interfering
with preclears and new people. If this gets started somehow, break
it off without being obvious. Deadbeats, hecklers and disreputable
characters should be kept out of Reception at all times. If you
need help to get them out, ask for it.
C. Reception must regard any people that walk in, except trades
people and business callers, as potential Preclears or Students.
Snap them onto our fines fast. Sign them up for something, and get
them wheeling along our very efficient lines of Processing and
Training when they walk up the front steps.
64
Get the person's name, address and phone number. Make out a green
slip used for this purpose, and for change of address. Put on any
additional information you have such as: "Person has read
Dianetics", or "Person recommended by Joe Jones, HCA", etc. Route
to the Letter Registrar for an Information Packet to be sent, then
to Central Files.
D. NEVER give technical information in Reception.
E. Keep Reception area quiet. NEVER yell to a staff member about
a phone call. Either ring them and tell them, or go see them.
F. Keep your desk tidy. Remember that people coming in are your
future units, so treat them with respect. Don't scare them away. As
the word Reception explains: PEOPLE ARE YOUR MAIN CONCERN ABOVE
ANYTHING ELSE.
TWO: ROUTING INCOMING PEOPLE
A. 1. Anyone requesting information on Academy Training or HGC
Processing is routed immediately to the Registrar with a show of
efficiency.
2. If the Registrar is busy, ask the person to take a seat and
wait a few minutes.
3. If the Registrar is not on Post route the person to the Org
Sec. the Director of Training or the Director of Processing.
4. In other words, Reception keeps no one waiting, but locates a
terminal for the caller at once that can sign the caller up.
5. Reception makes sure that the caller is escorted physically to
the Org terminal. Either Reception escorts in person, or has the
Org terminal come and get the person. Introduce the terminals,
being careful to get the names correct.
B. 1. Anyone wishing general information on Dianetics and
Scientology should be routed to the Registrar.
2. If the Registrar is not on Post, and no one else is available,
handle it yourself.
3. For new people, always recommend the Personal Efficiency
Course, and get the person's name for the mailing list.
4. Sell the person a book.
C. Preclears or Students who report to you for Testing should be
escorted to Testing-in-Charge and introduced.
D. Trades people should be put in contact with the Director of
Material and introduced.
E. When a person comes in for a previously made appointment,
notify the Org terminal by phone. Escort, or have escorted to the
terminal. Introduce if necessary.
F. 1. Anyone seeking information on the business of the
Organization such as City, County, State or Federal Employees,
Newspaper Reporters, or anyone else, ARE TO BE ROUTED TO THE
ORGANIZATION SECRETARY ONLY. IN THE ABSENCE OF THE ORGANIZATION
SECRETARY, ROUTE TO THE HCO EXECUTIVE SECRETARY ONLY.
2. These people are to be given NO information by you other than
the name of the terminal they must talk to, and whether the
terminal will see them.
THIS IS A MANDATORY, INVARIABLE RULE
G. Anyone wishing Technical information should be routed to:
(a) Registrar (b) Director of Training (c) Director of Processing
H; Be sure that anyone that enters the building leaves with
something solid, even if
65
it's only a rundown sheet on our P.E. functions.
THREE: HANDLING PHONE CALLS (HCO WW note: Make these instructions
applicable to your own particular switchboard and system.)
A. Our phones have 6 buttons. From left to right: Hold, three
outside lines DUnkirk 8-3481, DU 8-3482, DU 8-3483, a blank button,
a Comm Line button.
B. "Hold" Button. To prevent disconnect when switching to another
line, always press the Hold button first, then switch to the
desired line.
C. Outside Lines. All incoming calls use the number Dunkirk
8-3481, as this is our listed number. However, if line one is busy
a new call is automatically switched to line two. If both are busy
it is switched to line three. If all are busy, the caller gets a
busy signal.
D. Incoming Calls.
1. The phone at reception is the only one with a bell signalling
incoming calls.
However, the call can be answered from any phone.
2. Light Signals:
(a) An incoming call has a slow flashing light
(b) A call on hold has a rapidly flashing light
(c) A line in use has a steady light.
3. Answering incoming calls.
(a) Press button and answer with: "Church of Scientology".
(b) Handle the person the same as if he or she was standing in
front of you.
(c) Find out who is calling, who they are calling and what they
want.
(d) Record this information on a daily telephone call record
sheet including who is calling, who is wanted, time of call.
(e) If call is to be relayed, press Hold button, press Comm Line
button, and dial the Org terminal. Inform the Org terminal who is
calling and the line the person is on. Make sure terminal takes
call. Hang up.
(f) If Org terminal is not available, press line button and
inform caller. Offer to take message. Write message on dispatch and
place in terminal's Comm Center basket.
(g) STABLE DATUM: Always press Hold button before pressing any
line button. This will avoid the possibility of disconnecting
anyone already talking to an Org terminal when a new call comes in.
(h) Incoming Long-Distance or Toll (Trunk) Calls.
1. Do not accept incoming collect (transferred charge) calls on
Org
business.
2. If in doubt call the Org Sec. and ask if the call is
acceptable.
3. On collect calls for staff member personal business, call the
staff member and let him or her decide if the call is to be
accepted.
(i) HCO Calls: All HCO calls or calls for L. Ron Hubbard are
referred to HCO to handle. Since HCO is not open in the evening,
get person's name and number and tell the person HCO will call him
or her in the morning. Then put the message in the HCO
Communicator's Comm Center basket.
(1) Other Calls: Calls for a staff member not on duty would be
handled as in "i" above. The message is placed in the person's Comm
Center basket.
E. OUTGOING CALLS: LOCAL (HCO WW note: Make these instructions
applic
able to your own switchboard and system.)
1. Most outgoing calls are made on line three, to leave lines one
and two open
for incoming calls.
2. Check to see that lights are not lit on the line you want to
use, press the line
button and make your call.
3. If you inadvertently pick up a phone line already in use,
PRESS THE HOLD
BUTTON BEFORE MOVING TO A NEW LINE.
66
F. OUTGOING CALLS: LONG DISTANCE AND TOLL (TRUNK)
1. All such calls are made by Reception.
2. Reception places the call for the staff member.
3. Reception keeps a log of such calls including: date, time,
where it was made to and who made it.
4. The financial week in this Org ends at 2 p.m. each Thursday.
At such time Reception dispatches the Director of Accounts as to
the calls made for the week just ending.
G. COMMUNICATION LINE: (HCO WW note: Make these instructions
applicable to your own intercomm system.)
1. This is a party line. There is a steady light signal when it
is in use.
2. If the Comm Line is busy, and Reception has to relay an
incoming call, be courteous, ask to use the line for a moment.
3. There are 20 phones on the Comm Line. A list of the Staff
Posts and their Comm Line numbers is kept beside each phone.
4. Answer the Comm Line buzzer by pressing the Comm Line button,
lifting the receiver, and giving the name of your Post.
H. STABLE DATUM:
Reception receives and routes calls and bodies. Reception does
not give
information unless no one else is available.
STABLE DATUM:
Reception never gives out the names, addresses or phone numbers
of Staff,
students, preclears, or anyone on the mailing list to anyone who
calls in.
STABLE DATUM:
If a caller refuses to give his name, do not connect him with
anyone.
If a caller becomes heckling or obscene, hang up.
STABLE DATUM:
Find out what the caller wants. He may be calling the Org Sec.
when he really
wants information that the Registrar should provide.
FOUR: INVOICING (HCO WW note: These instructions may not be
applicable to your Org.)
All invoicing is done at Reception except Testing Materials which
is handled by Julia Salmen or the Director of Accounts.
A. What is Invoiced.
1. Anatomy of the Human Mind Lectures.
2. Communication Course.
3. Co-Audit Course.
4. Books.
5. Donations to the Church.
6. Hubbard Guidance Center Processing.
7. Academy of Scientology Training Courses.
B. How to Invoice.
1. The final figure at the bottom right-hand corner of the
invoice should always equal the exact amount received. (Cash,
cheque, or whatever.)
2. The invoice should contain all pertinent data. (a) Buyer's
name, address, phone number, date of purchase. (b) Total charges,
total on account, amount received, terms of payment.
(c) Invoices should show clearly whether payment is for:
Spiritual
Training, Spiritual Processing, Books, or whatever. In addition
to written words explaining the sale a large letter "B" is put on a
Book Sale Invoice, a large letter "T" is put on a Training Invoice,
a large
67
letter "P" is put on a Processing Invoice.
(d) On Book sales the retail price of the Book should be shown,
any
discounts deducted from that, charges, tax, etc. There is a tax
table on the Invoicing Machine. You should also indicate that the
Book was delivered to the person, or that the Book is to be mailed.
(e) Invoices should show whether payment is by Cheque, Cash or
Money
Order.
(f) If purchaser is making use of credit we owe him, it should be
shown
where this credit originated.
(g) Initial every invoice written so that any question arising
may be traced
to the writer of the invoice.
(h) Discounts:
1. International Members: Get a 20% discount on books and tapes
costing over $1.25; 20% discount on E-Meters.
2. Franchised Auditors: Get a 40% discount on books costing over
$1.25, and a 20% discount on E-Meters.
3. Lifetime Members: Get a 20% discount on books, tapes,
processing and training. Not on E-Meters.
4. Lifetime AND International Member: Gets a 30% discount on
books and tapes, 20% discount on E-Meters.
5. Staff Members: Get a 40% discount on books and tapes only.
DISCOUNTS FOR ANY CATEGORY OF MEMBERSHIP APPLY TO CASH PURCHASES
ONLY. THEY DO NOT APPLY TO CREDIT PURCHASES.
(i) Exam pies of Invoices
1. Book Invoice:
QUAN.DESCRIPTION PRICE AMOUNT
1 Dianetics, MSMH 4.00
1 Problems of Work 1.25
Less 20% 1.05
(Tax on this amount) 4.20 4 20
Delivered: Date (or)
To be mailed: Tax 17
Total 4 37
Received By Mary Reception
68
2. Processing Invoice. Payment data taken from contract.
QUAN.DESCRIPTION PRICE AMOUNT
25 Hours of Spiritual
Guidance 700
Cash down 200 200
Balance due 500
11 pays $41.00
1 pay $49.00
First payment Jan 0, 19XX Tax
Total 200
Received By MR
3. Training Course Invoice. Payment data taken from contract.
QUAN.DESCRIPTION PRICE AMOUNT
HCA Course _
Spiritual Training 750.00
Cash down 250.00 250 00
Balance due
11 pays$41.00 /
1 pay $49.00
First payment August X, 19XX Tax
Total 250 00
Received By MR
69
3. Distribution of Invoices.
(a) White copy goes to the purchaser.
(b) Yellow copy is put in a basket at your desk. When you have
time, distribute Book invoices to the Comm Center basket of the
Book Administrator; Training Invoices to the Comm Center basket of
the Director of Training; Processing Invoices to the Comm Center
basket of the Director of Processing; Memberships and other
Invoices to the Director of Accounts.
(c) Pink copy goes to Central Files (Addressograph) for address
check and inclusion in the person's CF folder.
(d) Goldenrod copy remains in the machine, undetached, and is
collected after 2 p.m. each Thursday by the Director of Accounts.
Dir Accounts will give you the invoice number starting the new
week. Record this number on your desk calendar for the appropriate
date.
4. Incorrect Invoices.
When an invoice is written incorrectly, void it and write one
correctly. Don't try to make complicated corrections. VOID ALL
COPIES, including the copy in the invoicing machine (Goldenrod
copy). Write VOID in large letters across the face of the invoice,
and in small letters across the final figures at the bottom right
of the invoice. ALL copies of voided invoices including the white
copy must go to the Director of Accounts. Failure to include all
copies may result in difficulties in auditing the books.
FIVE: MA KING APPOINTMENTS WITH THE REGISTRAR
Do not try to teach anyone the basics of Scientology. Your job is
Reception and Routing, so receive a new person and route to the
Registrar. Whether a person is there in person or on the phone,
route to the Registrar. If the Registrar is not immediately
available, make an appointment.
SIX: PERSONAL EFFICIENCY DEPARTMENT RECEPTION DUTIES
This will be covered in a separate part of the hat called Night
Reception.
SEVEN: TO ATTEND STAFF MEETINGS (HCO WW note: May not apply
exactly to your Org.)
The Staff Meeting is held the first Friday of each month. All
Staff attends. EIGHT: TO KNOW AND CARRY OUT THE POLICIES OF THE
ORGANIZATION
Each Staff Member has three hats: Post Hat, Technical Hat, Staff
Hat. These contain the Org Policies. Learn them. You will be
checked on them from time to time.
NINE: To make certain that persons who have no particular
business here are not allowed to loiter on the premises. This
speaks for itself. If you need help to eject someone, ask for it.
TEN: MISCELLANEOUS DUTIES
A. The Reception area should be kept clean and neat at all times.
See that there are plenty of ash trays available, and keep them
clean. Keep your desk neat, and dust whenever it is necessary.
B. Reception acts as a message center to some degree. This does
not conflict with the Comm Center, but is an extra service for
Staff, Preclears and Students. There is always someone on
Reception.
C. STABLE DATUM: Never leave your post without having someone
cover the post for you.
D. Telegrams, Cables, Special Delivery Mail and Packages are
usually delivered to Reception. Notify the Director of Accounts
about any mail; notify HCO about books and tapes; all telegrams and
cables are routed unopened to HCO; notify the Director of Material
about any other deliveries.
70
If you have any questions concerning your Post or Duties, check
with the following Posts in this order:
1. Director of Promotion and Registration - your Department
Head. 2. The Director of Administration. 3. The Organization
Secretary. 4. The HCO Area Secretary. 5. The HCO Executive
Secretary. 6. The HCO Continental Secretary. 7. L. Ron Hubbard.
NIGHT RECEPTION HAT (Personal Efficiency Department Reception)
(HCO WW note: This section may not apply literally to your
particular Org)
All the data in the Reception hat also applies to Night
Reception. Night
Reception is also P.E. Reception, and the following additional
data is needed.
P.E. DEPARTMENT COURSES FOR WHICH RECEPTION DOES SIGN-UP:
1. The Personal Efficiency Course: Class starts every
second Monday 7.30 to 10.00
p.m.
2. The Co-Audit Communication Course: Tuesday and
Thursday, 7.30 to 10.00
p.m.
3. The Co-Audit Course: Monday, Wednesday, Friday, 7.30 to
10.30 p.m.
4. The Anatomy of the Human Mind Course: Tuesday and
Thursday, 7.30 to 10.00
p.m.
PROCEDURE FOR SIGNING UP P. E. COURSE STUDENTS:
Materials
1. A desk or table.
2. A pad of white admission cards to the Personal Efficiency
Course.
3. A pad of invoices for "Free P.E. Course".
(a) Pads are 41/4 by 7 inches in size and have a tan flexible
card binding. (b) Pads are marked "FREE P.E. COURSE" in red ink on
front cover.
(c) Pads are further labeled: Sales Book - Triplicate 50 sets
Rediform - Stock 5H5 SIB.
4. A supply of releases entitled: "Personal Efficiency Course
Release".
5. A supply of pens, at least 2. One for student, one for
Receptionist.
Personnel
1. One person can easily sign up six students in a half hour
period. A large number arriving together should not be kept
waiting.
2. The P.E. Director should be asked for additional help if it is
needed.
3. Duplicate sign-up sets of materials should be available for
immediate use.
4. NOTE: The P.E. Course starts every second Monday. Students
will not be accepted for a late start except on the express
permission of the P.E. Instructor.
SIGN-UP PROCEDURE:
1. Ask the student to sign the white admission card.
2. Ask the student when he wishes to start the Course.
3. Write the starting date on the detachable, white, P.E.
Admission card.
4. Write the current date on the P.E. Course Invoice. NOTE: Write
heavy enough to make the third copy LEGIBLE.
5. Ask the student for his phone number, and write on invoice. If
none, put "None".
6. PRINT student's name from white admission card on invoice. If
you can't read it, ask him or her to spell it.
7. Ask for and write student's address on the invoice.
8. Hand P.E. Release to student. Ask him to read it, and circle
True or False to the questions and sign it. Have him explain any
False answers in writing on the back of the release.
9. While student is working on the release, write on the Invoice:
"6 lectures, Free P.E. Course." Put in the starting date. Sign
invoice in the "Rec'd" block in the lower right-hand corner of the
invoice.
71
10. Hand student white card, white copy of invoice, and route him
to the P.E. Classroom.
11. After all students are in class, sign all releases as
"witness" and fill out admission card stubs.
ROUTING OF P.E. INVOICES:
1. White copy is routed to the student.
2. Yellow copy is routed to the P.E. Director.
3. Pink copy is routed to Addressograph and Central Files.
Routing of a completed book of 50 White P.E. Course stubs is to
the P.E. Director.
PROCEDURE FOR SIGNING UP ANATOMY, COMM COURSE, AND CO-AUDIT
STUDENTS:
The regular Invoicing Machine is used for these courses, and
regular Invoicing
procedure and distribution as previously shown in the regular
Reception Hat is used.
ANATOMY COURSE:
1. A pad of 50 BLUE Cards for the Anatomy Course is used.
2. A person gets a card ONLY if: (a) The person buys the entire
course at once and pays $50.00. (b) The person is an HCA student
NOT in on a discount letter.
3. A person buying single lectures pays $2.50 per lecture, and
gets an invoice.
COMMUNICATIONS COURSE:
1. A pad of 50 PINK cards is used for the Communications Course.
2. A person gets a card ONLY if they buy a three week course and
pay $15.00.
3. Persons buying single nights at a time pay $2.50 and get an
invoice.
4. Write "NEW" on invoice when person starts the Comm Course.
This alerts Addressograph to prepare an HAS Certificate.
CO-AUDIT COURSE:
1. A pad of 50 YELLOW cards is used for the Co-Audit Course.
2. A person gets a card ONLY if signing up for three evenings and
paying $15.00.
3. A person buying single evenings pays $5.00 and gets an
invoice.
RELEASES: A person signing up for the P.E. Course, Anatomy, Comm
Course or Co-Audit should read, fill out and sign a standard
release form.
RELEASE FORMS FOR ALL CATEGORIES ARE ROUTED TO ACCOUNTS.
THESE ARE CONSIDERED VALUABLE DOCUMENTS, AND ARE STORED IN THE
SAFE.
DON'T FORGET TO COLLECT MONEY, AND MAKE CHANGE IF NECES
SARY. IF A LARGE AMOUNT OF MONEY GATHERS IN RECEPTION IN THE FORM
OF CASH, CHEQUES OR MONEY ORDERS, GIVE IT TO THE DIRECTOR OF
ACCOUNTS. NORMALLY THE CASH BOX IS LOCKED IN THE RECEPTION DESK AT
THE END OF EACH DAY.
Issued by: Peter Hemery
HCO Secretary WW
for
L. RON HUBBARD
Authorized by: L. RON HUBBARD
LRH:lr.rd Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS
RESERVED
72
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 NOVEMBER 1965
Gen Non-Remimeo HCO Sec Dept 1 Dept 3 Dept 7
RECEPTION LOG
IN-THE-ORG LIST
Reception belongs in HCO Division l, Department 1.
Reception keeps a log book. It is usually a cheap, large accounts
ledger such as are bought at the dime store.
In this log book Reception notes mail received and outgoing
(before it is given to Accounts), persons arriving and departing
from the org, supplies received and sent away and all occurrences
of note.
This log book is kept by the day and hour using day, date, month,
year and a 24 hour designation of time. Spaces exist between days
and the days and dates are plainly marked.
The log is the official registry of activities.
It must be legibly kept.
It is resorted to when information is required concerning mail,
supplies, personnel, students and pc arrivals and departure at the
start and end of service
IN-THE-ORG LISTS
Any person arriving in the org for service is logged. When they
leave the org after service they are logged out.
People arriving give their local address to Reception.
People departing should depart via Reception and give their
forwarding address which Reception sends on to Address.
Reception, from this data, makes up a weekly roster of persons
present for service (training or processing or any other service).
This is the "In-the-Org List".
Accounts uses this list to effect Area Collections for incidental
credits or past credits.
The list is made by Reception by keeping a basic list and adding
to it or subtracting from it and Xeroxing it at the end of each
accounts week. It need not be continually retyped. It is only
corrected. The person's name, what he is there for and his or her
local address is put on the list.
Reception gets these names by the person arriving and giving them
or departing via Reception.
Near the public notice board put up a nice sign, "Inform
Reception of your arrival and departure from the Org before and
after training or processing".
Reception is also part of the Accounting Invoice routing. The
Central Files copy
73
of student or pc invoices is routed to Reception before it goes
to Central Files.
Reception checks these invoices and notes:
1. If a person has reported in person and is not later invoiced.
2. If a person is invoiced in but has not come to Reception.
In both cases Reception reports the discrepancy to Inspection and
Reports.
Inspection and Reports either finds the missing Invoice as per
(1) above or finds the missing person and gets him to Reception in
case (2) above.
If the person is found to be receiving service (training or
processing) without proper and adequate invoice for it, the matter
is reported to the HCO Area Sec. to local Ethics AND BY CABLE TO
SAINT HILL or by fast despatch to the Office of LRH, Saint Hill.
IN-THE-ORG LIST COPIES Copies of In-the-Org List go to Ethics,
all Secretaries and Area Cashier weekly.
Anyone finding a name of a person already departed or a person
there but not appearing in the list must inform Reception via the
HCO Area Secretary.
L. RON HUBBARD
LRH:ml.cden Copyright Q) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
74
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 25 JULY 1966 (Adds to HCO Policy Letter
of 22 October 1962 "THEORY OF SCIENTOLOGY ORGANIZATIONS")
Remimeo HCO Area Sec RAP Hats Receptionist
ALLOCATION OF QUARTERS ARRANGEMENT OF DESKS AND EQUIPMENT
In allocating quarters and arranging the desks and equipment of
the personnel who are to use them, it is essential to analyze the
particle flows to be handled by these personnel: what particles
does each post handle; where do these particles come from; what
does this post do with them; and where do the particles go from
there.
Example: All types of particles from the public enter the org
through Reception. Thus the space allocated to Reception should be
easily accessible to the street; the channel to it should be
clearly marked; and there should be nothing along this channel
which would stop or distract the flow of particles to Reception.
Within the Reception area itself, the Receptionist's desk should be
so placed that it is clearly visible from the entry and there
should be no barriers or distractions between it and the entry;
thus incoming particles will naturally flow to it as the first
barrier in their path.
What Reception does with these particles is discover their proper
destination in the org and route them to it; as well as give
persons entering the org recognition. Thus, Reception's space must
have in it a Public Bulletin Board and notices of services, book
display and the like; and space and chairs, etc., for bodies to
wait in if their destination terminal is not immediately available.
Reception's highest priority particles are incoming public
bodies; and these go mostly to Registrar and/or Accounts from
Reception. Thus, Registrar and Accounts should be easily
accessible - preferably adjacent - to Reception, and clear
channels should exist between Reception and them.
Incorrect allocations of space and/or placement of desks and
equipment therein slow, confuse and even lose traffic. Example: An
org had its Public Bulletin Board, some chairs and a magazine stand
in the hallway leading to its Reception area, out of view of the
Receptionist. An inestimable amount of body traffic was lost by
this arrangement - inestimable simply because these items
stopped the flow and Receptionist never saw many of the bodies that
came in the door.
It would be wise for any org to review its allocation of space
and arrangement of desks and equipment in terms of particle flows
as above, as a routine action once every six months or so.
L. RON HUBBARD
LRH: lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
75
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 19 NOVEMBER 1958
All hats
ORGANIZATION
An organization is composed of terminals and communications by
associates in a common purpose.
An organization's efficiency and purpose are forwarded only to
the degree that its communication and command lines are known.
The policies of this organization are established by the Board of
Trustees and are formed by common agreement which then becomes
reality by execution through its command lines.
Therefore no single board member or unauthorized person can alter
existing policy or create new policy by the issuance of directives
or instructions over his own signature. If and when this should
occur it is the duty of the recipient of such a directive or
instruction to forward it to the next higher authority on the chain
of command. We thus corral and straighten out our communication
lines by bringing to light hidden areas of confusion caused by the
un-mocking of posts brought about by the by-passing of terminals on
the chain of command.
This directive is effective now.
L. RON HUBBARD Executive Director
LRH: mp. eden Copyright (c) 195 8 by L. Ron Hubbard ALL RIGHTS
RESERVED
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO BULLETIN OF 7 OCTOBER 1959 HCO Secs Assoc Secs
ORG BOARDS
All Orgs have been asked to submit copies of their Org Boards to
HCO WW. If this has not been done, they should be sent off
immediately.
Henceforth any personnel changes should be notified here each
month together with new appointments made or old ones relinquished.
Co-operation in this will enable HCO WW to maintain a present
time picture of all Orgs everywhere.
Roddy Stock Supervisor Central Orgs for L. RON HUBBARD
LRH: RS: let. eden Copyright (c) 1959 by L. Ron Hubbard ALL
RIGHTS RESERVED
76
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 MAY 1960
Assoc Secs HCO Secs
COPIES OF ORG BOARD
It is essential not only that the Org Board in each Organization
should be kept up to date, but also that copies of the Org Board
should be sent at regular intervals to HCO WW. The necessity for
this became apparent recently when it was discovered that in a
certain Central Org, the staff had been allowed to become top heavy
in Admin, to the extent of several times the allowed
proportion - instead of only two admin personnel for every
technical one, there were six or seven. This was not so apparent
just by looking at staff lists, but it would have been glaringly
obvious if Ron had looked at the Org Board.
Making a copy of the Org Board is not a long job when done in the
following manner. Take a large sheet of white or brown paper. Type
the posts and names only, not the purposes or other
details - type them in blocks, on thin white paper, and cut them
out with scissors, a whole block at a time. Then draw the lines of
the Org Board roughly on the large piece of paper, and attach the
blocks of posts and names in the proper places with gum or paste.
Finally, draw the lines in firmly in red and blue pencil. It need
not be a "perfect" job, excruciatingly neat, so long as it is quite
clear and accurate. Put the date and the name of the Org on it, and
send it air mail to HCO WW.
These copies of the Org Board must be sent every three months to
HCO WW, on January 1st, April 1st, July 1st and October 1st of each
year. If this is done regularly, it is not necessary to keep
sending in changes of posts unless there are really major changes.
It is the responsibility of the HCO Area Sec to see to it that
these copies of the Org Board are made and sent in regularly,
though he/she may delegate the actual work, to another HCO
personnel if available (HCO Steno for example). Please co-operate
in this as it is considered very important.
Note to HCO Secs: Add two more lines to your 'HCO l' reports as
follows:
P. Was a copy of the Org Board sent to HCO WW this week?
Q. If not, when will the next copy of the Org Board be sent?
.........
Send in your first Org Board copy now' as soon as possible after
receipt of this Policy Letter, then the next one on October 1st,
and so on (if you send one now, it need not be sent again on July
1st).
Peter Hemery HCO Secretary WW for L. RON HUBBARD
LRH:js.cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
77
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 1 MAY AD 15
Gen Non-Remimeo Issue III
Hang Near New
Org Board
varnished over ORGANIZATION
or relettered THE DESIGN OF THE ORGANIZATION
As our Org Board and Org pattern we have not only an Org Board
but a "philosophical system", which gives us the levels of able and
extra able beings and an analysis of one's own life as well.
If you look at the levels written above the departments you find
the spans of the Bridge which are followed to Release, Clear and
OT. You can easily see which ones are missing in one's own life and
the lives of others. These are the upper end of the awareness
scale.
When you look at the department names you can see what is missing
in your own life.
You can also see where your post or your job breaks down, for
every job has all these "department names".
When you look at the Division names you see what the Cycle of
Production must be in this Universe to be successful. By studying
this you can see why other businesses fail. They lack one or
another of these divisions.
Although the organization seems to have a great many departments,
and would fit only a large group, it fits any org of any size.
The problem presented me in deriving this board was how to
overcome continual org changes because of expansion and applying it
to organizations of different sizes. This board goes from one
person to thousands without change. Just fewer or more posts are
occupied. That is the only change.
The staff ratio here is one administration person in the five
non-technical divisions to one technical person in the Technical
and Qualifications Divisions (excepting only staff staff auditors
and field staff members who count as Admin personnel). Staff is
added in rotation amongst the non-technical divisions every time a
technical person is put in the Technical or Qualifications
Divisions.
The board is entered from the left and proceeds to the right.
It is actually a spiral with 7 higher than and adjacent to 1.
The organization corrects itself through the Review Division,
under the authority of the 7th Division.
Organizations go in phases. The phases agree with the Cycle of
Production.
A forming org, unable yet to function fully, is a CLASS ZERO Org.
It is only at Recognition and gives a Class Zero Course only and
uses only Grade Zero processes. When it can give a Level I Course
and use Grade I processes it is a Class I Org. And so on. The HGC
of the org may not process above the class allowed in the Academy.
The Review Case Cracking Unit only may use processes above the
class of the Org and then only when its Review personnel are so
authorized by Saint Hill.
There are two tendencies Man has that this board resolves.
Man's systems are based on groups and masses of people.
Every person on this Org Board is "statistized". That means the
job he does is a statistic that can be verified. He is not lost in
a group.
The tendency of filling up every box indicated on an organization
chart (which
78
Man usually does) is checked by the formula that there must be
only one Admin staff member for every tech as above. Thus Divisions
4 and 5 are heavy with personnel containing five times as many as
all the other divisions.
In expanding, each department acquires seven sections, every
section then acquires seven sub-sections, every subsection acquires
seven units.
At this time of issue we find Scientology itself just at the end
of its Dissemination Cycle (Division 2) and just entering upon the
Organization Cycle (Division 3). There will be a full and long
Organization Cycle. This will eventually be followed by a
Qualifications Cycle in which we adjust civilization. After that
will come a Distribution Cycle in which we use Scientology
elsewhere in the Universe, and then will come the Source Cycle
again, finding us all on a higher plane.
This pattern will probably be in use for a very long time.
This board is one of the very few things in Scientology which is
not completely new. It is taken from an ancient organization and
which I have refined through considerable experience by adding
Scientology and our levels to it. It is based on an extremely
successful pattern.
This org pattern is designed not to make money or Scientologists
as one might think. Its whole purpose is to make the "Ability to
Better Conditions", which is the mission of Scientology.
THE LEVELS
Your main interest in this board is of course its levels.
There are over thirty-two levels to the left of the board,
covering the average human states.
Our board shows how we move up onto the Bridge at Communications
(Level 0), and then progress division by division to Level VII. One
Division equals one Level left to right.
The abilities recovered in these levels are marked above the
department names (Communication, Perception, Orientation,
Understanding, etc.) and take us all the way to a new state at VII.
As he progresses along this line left to right, a level is given
the person each time a division is passed.
At Level V we find we can move people from the lowest human
states onto the Bridge, before we ourselves exit at the top.
Thus we leave behind us a Bridge.
In 1950 when I said "For God's sake Build a Better Bridge," I had
to do it on my own.
But here it is, not only a bridge but also an organization to
carry the weight of the spanning, a very needful thing.
L. RON HUBBARD Founder
LRH:mh.jp.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: See HCO P/L 15 December 1969, Class of Orgs (Basic Staff
Volume 0, page 254), which
cancels classes of Orgs and permits any official Org to "perform
and teach any Class or Grade up to IV".]
79
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 7 JUNE 1965
Gen Non Remimeo
Dir Mae HAT
HCO Sec HAT NEW ORG BOARD DESIGN
The new org board consists of a couple sheets of clear blue
Formica 4 feet high by more than 8'9" long. These sheets are often
4' x 8' so you have to have one and a piece. It can be longer than
8'9". That is the minimum. That gives one department only 5 inches
of width.
A yellow vertical stripe of sellotape split in half separates
departments in a division and divisions are separated by a full
width of it. A thin strip of green goes all along the top of the
departments.
The level word goes above each department and the yellow tape.
The command lines are in red sellotape.
The names of departments are cut on a DYMO (from Dymo Ltd.,
Browells Lane, Feltham, Middx, tel. no. FELtham 7284, with model
M.29 No. 7213 American Tool 'N' Tape Kit), using tape approximating
the colour flash of the department as feasible.
Executive Secretaries and Secretary titles and names are in gold
Dymo tape.
Directors' titles and names are in gold banded brown tape.
Other executives' titles and names are in gold banded black tape.
Communicators are in this tape.
Section names are in the same tape colour as the Department name.
All sub-sections or units are the same tape colour as the
Department name.
All general staff members are in plain green tape.
All Provisional or temporary staff members are in black tape.
The name of a Deputy is in green tape but the title, even when
preceded by "Deputy" is the colour code as above.
If you can't get a Dymo, cable us and we can send you one from
Saint Hill.
Formica is available any place.
You put everything on the board that's on the copy sent you and
your other bits in the appropriate department.
Dymo tape sticks and unsticks easily if you have to change it
about.
COMM CENTRE
Your Comm Centre goes along the bottom of the Org Board by
person's name if you can make it that way and it's safe.
Otherwise, put up your Comm Centre elsewhere, as usual, one
basket for each staff member. But rig it in order of divisions and
departments and colour flash the baskets and put the title, name,
home phone and home address of each staff member on the basket
card.
The org board is thus paralleled by the basket system so they
don't have to be in the same room open to the public. The Division,
dept stack is only 1' basket wide for compactness. If too high,
make it 2 baskets wide or 3.
The board ought to be very visible to the public. The Comm Centre
should not be.
Where a staff member holds 2 hats, he gets preferably 2 baskets.
No org member should be in 2 divisions ever no matter how many
hats he or she wears except the Exec Secs.
The Comm Centre baskets can go around 2, 3 or even 4 sides of the
room. The Org Board must be all in one line.
TITLE OF ORG The title of the Org may be put on a sign painted by
a sign painter in the upper 80
right top of the org board. Just under it the "Board of
Directors" is placed with names and titles on gold tape -
L. Ron Hubbard, Chairman Mary Sue Hubbard, Secretary
Marilynn Routsong, Treasurer.
If local law demands other names they are put on in white tape.
Being a board member does not deliver any extra authority to an
individual as it must act as a board.
"L. Ron Hubbard" is put over to the left top of the board in gold
painted letters, not Dymo, as the public expects it to be there
where it is given on your Org Board sketch.
"HCO" and "Org" are proportionately big and placed as on the
sketch. SUMMARY
It is more than a pretty board.
It's what is called a "Philosophic Machine". Studied along its
level lines it tells what's missing in a case or an org. Studied in
its department names, it gives what's missing on any post. Studied
on its division names it gives the ideal cycle of action and
pattern that should exist in any company.
It is a brand new look at org function and flow.
It will scale up to 200,000 staff members or scale down to one
with no change of pattern. You just add seven sections to each Dept
and 21 sub-sections to each section and seven units to each
sub-section and so on and on, naming each according to the formula
expressed in the Divisions.
A lot could be written about this org board. The main thing is
you've got it. And the second you put it up - beware. It's going
to yank the org straight.
DUTIES The Director of Materiel gets it erected. The HCO Area Sec
keeps it posted. OFFICIAL
It is the official assignment or appointment of any post.
L. RON HUBBARD
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 12 DECEMBER 1966
Gen Non
Remimeo NEW ORG BOARD DESIGN (2)
Org Board I/C (Supplements HCO Policy Letter of 7 June
1965 )
HCO AND QUAL DIVISIONS
As HCO Division and Qualifications Division are senior, all
material concerned with these Divisions on the Org Board (from the
title of the Division downwards) is to be placed one inch higher
than for the five other Divisions.
DEPARTMENT OF REVIEW
The awareness level (in red) above the Department of Review is to
be changed to "CORRECTION".
ACTING TITLES
Acting Executives (Department Heads and above) are to have their
names posted in red banded gold tape (Dymo Catalogue No. 171/2).
Mary Sue Hubbard
LRH:cden The Guardian WW
Copyright (c) 1965, 1966 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
81
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 10 JULY 1965
Remimeo
All Exec Hats All Divisions
LINES AND TERMINALS ROUTING
The most important things in an organization are its lines and
terminals. Without these IN IN AN EXACT KNOWN PATTERN the
organization cannot function at all.
An Executive putting in new lines and posts or making changes in
old lines or terminals REQUIRES CLEARANCE FROM THE OFFICE OF LRH
before the order can take effect.
Anyone following such an order, to alter lines and terminals in
the org which are already established by policy who does not file a
job endangerment ethics report (a statement that his or her job is
being endangered by the illegal order of a senior) must share any
penalty for such alteration.
People who haven't a clue about the org pattern throw it into
chaos by altering the established pattern. Then the org won't work
and goes broke quickly.
Therefore the most serious threat to the stability of an org is
shifting lines with no understanding of what is supposed to happen.
The lines and terminals (hats) outlined in policy are based on
long, hard experience. When they short-circuit the org ceases to
function as an org and becomes a mad scramble.
When despatch and body routing charts laid down by policy are
carefully followed, the org will function. When they are not, it
won't.
A serious fault in any executive or staff member is unawareness
of the co-ordinated functions of terminals, or complete unawareness
of other org hats and functions.
A D of T trying to wear an Ethics hat, a Qual Sec shifting his
internal lines, a Registrar who seeks to assign the hours of
auditing would be enough in any large org to throw it into a jumble
where nothing works or flows.
There is more to an org than one person wearing all hats plus
another person wearing all hats, etc. Such an org just won't
prosper.
The hardest job any top executive has is teaching the staff the
lines and terminals and getting them followed. That is because
green staff is unaware of the org itself, or its flow lines.
A lot of the time, when one sees a declining statistic, it is
only that certain lines are out or being misrouted.
The lines will flow if they are all in and people wear their
hats. If the body and despatch lines flow, the org will prosper. If
they are disarranged, they won't flow and won't prosper.
No executive or staff member has any right to establish or alter
terminals and lines without express written permission from the
Office of LRH.
Believe it or not there will be people around in orgs who have no
faintest concept of its pattern - or the existence of an org.
And these will be the first to attempt large changes. And these are
the first you should send to the staff training officer to get
checked out on their posts.
It is an Ethics offence to issue orders altering lines without
clearance from the Office of LRH.
L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
82
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 5 FEBRUARY 1969 Issue III
Remimeo
DOUBLE HATS
Double-triple-quadruple hat wearing makes a lie out of "We've
got a "
QM (Quartermaster) or a PRO (Public Relations Officer).
If the guy also wears other hats, the post is HELD ONLY FROM
ABOVE. Therefore you don't have a QM or a PRO or what have you.
Report unfilled double-hatted posts as HELD FROM ABOVE. It's a
false report to say they're posted as they're NOT. This accounts
for a lot of holes in the line up.
L. RON HUBBARD Founder
LRH:ldm.ei.rd Copyright(~) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE LONDON HCO
BULLETIN OF 26 SEPTEMBER 1956 To Washington and London
FLOW LINE FOR PERSONNEL
The Procurement of Personnel for the Organization Technical Staff
should be from the field or the School to the HGC, from the HGC to
staff posts when important and need filling.
In other words, a blank for Day Instructor is filled from HGC
staff-the replacement on HGC staff comes from the field or from the
students at the School.
Exception - Business staff is occasionally transferred to
Technical Staff.
Reason - It is easier to brief on auditing than on what we do
in the Organization. Auditing not Organization is real to field and
student.
L. RON HUBBARD
83
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 FEBRUARY 1961
HCO Secs Assn Secs PE Directors
PERSONNEL PROCUREMENT
The most fruitful source of Admin personnel, such as typists,
clerks, receptionists and so forth, is the PE Test
Course - Co-audit line.
Prominently displayed in one place where it can be seen by these
people should be a help wanted notice asking them to see or call
the Assn Secretary's secretary during business hours for
Administrative positions such as typists, clerks, secretaries and
receptionists.
A help wanted notice for Trained Scientologists should also be
displayed.
Most Admin assistance has come in from the PE line in the past or
from agencies and in either case they usually eventually take
training.
People are eager to help. Let them.
Warning: If there is no specific person listed to be seen, you
lose your would-be staff simply by misrouting at reception when
they come in to apply - and that takes in Scientologists who
would work for us as well. If a Central Organization did not
somehow stop so many of its incoming applicants for training and
processing the unit would treble. If it did not misroute job
applicants it would have a qualified staff.
At once prepare and post the above permanent notices.
Also at once provide the Assn Sec's secretary with applications
for employment, giving schooling, any Scientology training and so
forth and keep them dated and on file. File as well, with the
application, a spare copy of test results.
L. RON HUBBARD
LRH:js.cden Copyright Q) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
84
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 MAY 1968 Issue I (Amendment of HCO
Pol Letter of 14 Jan 1966
Issue II)
Gen Non-Remimeo
HCO Exec Sec Hat
Org Exec Sec Hat
Dept 1 Hats
Financial Planning Hats
Org Sec Hat
Qual Sec Hat HIRING PERSONNEL
LINE FOR
This is the exact line to be followed for the hiring of
personnel.
A person who comes in or calls in response to an ad is put on
lines to the Personnel Procurement Officer in Dept 1, Div 1.
The Personnel Procurement Officer finds out all the pertinent
data about the person, i.e. past experience, training, what
position or type of position they are interested in taking and only
if the person mentions it, their expected wages.
The Personnel Procurement Officer takes him to Personnel Control
Officer to be put on post immediately.
ALLOCATION BOARD
In Dept 1, an Allocation Board is to be kept which shows
vacancies. This Board is a piece of cardboard which shows all Divs
and Depts of the Org Board aligned much as the Org Board. It is
kept by Personnel Control and when a request for a staff member
comes in, the Personnel Control Officer writes on a small strip of
paper the post that is vacant and who requested the personnel on
the reverse side of the paper. A pin is then stuck through the end
of the paper and it is stuck in the Dept where the vacancy is. The
same action is taken when an ED comes out in which new personnel is
authorized, and these are taken up at once, with all priority.
The Personnel Procurement Officer is never told what kind of
personnel to procure, unless a professional photographer or some
such is required and he has to put ads in the paper. Mostly his
whole attention is just to be on procuring staff, all kinds, not
categories.
The Personnel Control Officer, when he receives a new Staff
member from PPO, looks over the person's qualifications, checks his
allocation board and places him in a suitable position. Or, he can
be allocated to replace a staff member who is wanting to be
transferred.
At the top of each Div and Dept is the maximum Quota of personnel
authorized for that Dept or Div by the Exec Council and the current
number of persons in the Dept concerned and the Division.
FINANCIAL PLANNING
Since Wages comes under Financial Planning and the Quota is set
by Exec Council, all this data must be presented to them, however
it is sent to them after the person is put on post, with all
details about his qualifications and where he has been placed.
85
The Personnel Procurement Officer then, when hiring a new person,
sends to Exec Council:
(a) A P.O. giving all details of the interview with the new
person. (b) The person's preference as to where to work. (c)
Personnel Procurement's recommendation as to placement. (d) The
Allocation Board up to date.
Financial Planning gives a maximum figure for the person taking
into consideration his/her training, and the type of position to be
filled.
The final say in the Placement of the Personnel remains with the
HCO Exec Sec as one of the functions of her office.
DISMISSALS
The Org Exec Sec through the Org Sec and Qual Sec has the power
to dismiss personnel in accordance with Ethics and status policies.
SUMMARY
Since the hiring of Personnel and Wages play a big role in the
overall well-being of the org, planning and care has to be taken on
each person or else we will find ourselves way overboard on the
admin side or paying huge wages to clerical help and a consequent
disintegrating organization turned bureaucracy.
The way to keep this under control then is not to cut down your
procurement. This should go ahead at a tremendous rate, and
meanwhile you should be pushing your people out the top of the
organization to the next highest org or sending those eligible for
training. Allow your staff to expand and move on. Do this by
procuring enough replacements as want to leave.
L. RON HUBBARD Founder
LRH:js.cden Copyright(~) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: This issue of 14 January 1966 policy of same title puts in
the line from Personnel Procurement Officer to Personnel Control
Officer for immediate placement on post (paragraph 4), instead of
Personnel Procurement Officer ". . . tells them the data will be
forwarded to the proper person and they will be notified in the
next day or two"; changes keeping of Allocations Board from PPO to
PCO; adds paragraphs 6 and 7; gives CSW to Exec Council for
Financial Planning purposes after placing new person on post
(paragraph 9); and adds final paragraph. "Ad Council" is amended to
"Exec Council" throughout.]
[This 22 May 1968 issue was later amended by HCO P/L 21 July
1972, Issue IV, Staff Qualification Requirements for Hiring
Cancelled, where the procedure of putting new persons on post
immediately was changed to assigning new personnel to the HCO
Expeditor Pool and instant hatting them on what they are to do and
putting them to work immediately under supervision.
86
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 MARCH 1968
Remimeo
STUDENT & STAFF PROGRAM
STUDENTS:
Students will now have an opportunity to earn free Level Courses.
Any student who is presently on a Level Course and brings in 5
students for HAS or above may have his next Theory or Practical
Course free.
He may do this as often as he likes.
This offer only applies to students actually on a Levels Course
(HRS to HAA), now or in the future (in other words, this does not
just apply to those presently on a course, but to future enrollees
as well).
The award is given for actual people brought in who signed up and
paid.
Five HAS courses sold should equal the cost of a Levels Course.
If it does not in your Org, then change the number of people the
student must bring in until it does.
STAFF:
If RAP finds a student who shows himself to be intelligent and
responsible (up stat) or an untrained or partially trained staff
member who has the same indicators, RAP may offer that person his
or her Levels up to and including HAA free of charge in return for
a one year contract.
The contract is specifically for auditing - we want trained
and experienced auditors from this. We want them in the Tech
division or in Qual.
The contract commences after the training has been completed.
Later, the staff member may be offered his Class VI or VII in
return for a 21/z year contract. This contract would include
getting his Power free. This contract requires him to be Staff
Status II.
Inter Org arrangements and agreements re awards will have to be
made between those concerned. The outer Org would pay unless
specifically awarded by the Guardian, or unless it fell in to some
other award system.
These programs are designed to increase Org flow, speed movement
upwards, expand staffs, and increase the number of trained auditors
in the world. We are beginning to have much larger flows and must
get trained staff quickly to handle it.
Lt. Fred Payer
Sea Org
Approved by -
LRH:Jc.cden L. RON HUBBARD
Copyright (c)1968 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
[This policy was cancelled by LRH in HCO P/L 27 September 1970,
Issue II, Volume 3 - page 136 being in direct violation of HCO
P/L 27 April 1965, Issue II, Price Engram, Volume 3 - page 91,
which forbids cutatives in prices as damaging to expansion. ]
87
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 JULY 1969
Remimeo
ORG PERSONNEL RECRUITMENT
Hereafter it is policy that anyone wishing to work in an official
Scientology Organization either must be an HDG or above or be
recruited as follows:
1. Sign a 21/z year contract.
2. Be put on full time training on the Dianetic Auditor Course at
org expense.
3. If and when he meets the exact requirements of an HDC for
groups or HDG for orgs and receives his certificate he is placed on
staff.
4. Any training thereafter (Staff Status II being his next
action) as an auditor or staff member is done part time while on
post without charge.
5. Any auditing he receives thereafter up to Grade IV is at 50%
full rates or is done outside the org by a fellow staff member who
is fully qualified, any necessary Reviews being at half charge and
all C/S being done free of charge by the org.
6. The Grades V and VA being at 50% discount, the staff member
bearing all travel and living expenses himself if received at a
distant place, the staff member being off payroll for the time
absent from post.
7. All Advanced Org grades being obtainable from AOs for a 50%
reduction of fee paid in cash on enrollment at the AO, providing
the EC of his org signs a letter stating he is a contracted staff
member to that org, all travel and living expenses being paid
personally by the staff member and being off payroll during his
absence.
8. Class VI and Class VIII, PRO and HGC and Course Supervisor
training to be at org expense at 50% fee, living and travel
expenses also paid by org but only on a letter from the Org's EC
and evidence of a new 5 year contract being signed to that org to
begin on resumption of post at the org. Any unfinished portion of
the 21/z year contract is cancelled but in general practice Class
VI and VIII training should be extended at org expense only to
those who were actual and highly valuable org auditors for a
reasonable period of time.
SEA ORG COOPERATION
The Sea Org's SHs and AOs will cooperate by remitting 50% of fees
as above and under the above conditions.
(SO members eventually receive all their grades, classes and
courses free of charge, as they are not on salary. The SO requires
a person to be HDC or above or on enrollment and the signing of the
SO contract is followed at once by full time training to HDG at
full SO expense after which the person receives his sea training
and Staff Status II, etc. on a part time basis.)
REQUIREMENTS OF HDC
The requirements of HDC or HDG MUST be upheld and are very
explicit. Anyone receiving a certificate in Standard Dianetics
must:
1. Have shown skill and ability in obtaining routine good results
on pcs using Standard Dianetics and
88
2. Have had good case gain from Standard Dianetic auditing.
If the potential org staff member fails on either of the two
above accounts or if they are in question, he is not given any
certificate and his contract is cancelled. This must occur within
one month of his enrollment on course.
INTENTION
It is the specific intention of this Policy Letter to
A. Technically train new staff members in Dianetics and Course
Supervision before permitting even clerical or other posts;
B. To have persons on staff who can audit and therefore help
others;
C. To have persons on staffs who are good ethics cases since
persons who are not able to audit and who do not get good case gain
are too often found to be bad ethics risks or have to be preclears
too long. (Org personnel and admin upsets stem only from such cases
as do not meet 1 and 2 Dianetic requirements above.)
D. To have orgs that are critical of poor org training and org
processing standards at any class or grade and can detect such
flaws at once even in their lowest ranks.
E. To have high morale, efficient and effective orgs and official
activities.
HIGHER CLASS APPLICANTS
If a person who is already an HDC applies to become an org staff
member he is given his HDG and any Scientology grade he can cover
in 3 weeks at org expense.
If a person who is applying is of a higher class he is still
given a month of free training at org expense.
In the case of a Class VI, (although the contract must be for 5
years) he is sent for his Class VIII as the first action.
In the case of a Class IV applying he is given a Standard
Dianetics Course (to HDG) if he does not have it and if he also has
this (HDG) and Class IV he may be given his Class VI at org expense
(on a 5 year contract) if feasible for the org.
FOUNDATIONS
Foundations exist to keep an area calm and to prevent a
no-auditing situation for many.
They also exist to service day org staff.
It is fatal not to have a Foundation.
The Contract of a Foundation is valid only if the staff member
works evenings and weekends which is equivalent to a full time Day
post in hours. (c)
This being true, then all the above conditions apply to
Foundation staff procurement. The times in training are the same if
the student goes both evening and weekend.
Part time Foundation staff (only evenings or only weekends) may
not have these
conditions.
L. RON HUBBARD
LRH:cs ei.cden Founder
Copyright (c) 1969
by L Ron Hubbard
ALL RIGHTS RESERVED
[See also pages 91 and 93 in this Volume and HCO P/Ls 29
June 1971, Issue IV, Org Personnel
Recruitment Requirements Eased, and 21 July 1972, Issue IV, Staff
Qualification Requirements for Hiring Cancelled, in the Year Books,
for changes in requirements.!
89
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East
Grinstead,Sussex HCO POLICY LETTER OF 18 JULY 1969
General Non-Remimeo Pubs Org
PUBS ORG PERSONNEL RECRUITMENT
As Pubs Org does not itself run Dianetics or Scientology courses,
being a publications rather than a normal service organization, its
staff cannot be technically trained in their own org as would be
the case elsewhere.
HCO P/L 10 July '69 "Org Personnel Recruitment" thus applies with
the following modification for Pubs Org personnel and potential
personnel.
The lower level technical training (Dianetics to Class IV) can be
done at either of the Copenhagen Orgs or at SHDK, without charge
except that Pubs Org must either pay for or supply the course
materials used by its staff. A no charge invoice is issued upon
production of a current letter signed by Pubs EC stating the staff
member is contracted to Pubs Org.
Staff Status and other post training is done at Pubs Org.
All other regulations as to full time or part time training,
acceptability for staff, auditing fees, Advanced Org grades, Class
VI and Class VIII are as given on the 10 July '69 P/L.
Pubs Org staff, at distant offices such as the Pubs Org US
Shipping Office, receive their training under the same regulations
at the nearest Org.
The intention of this policy letter is to have the same staff
requirements and benefits for Pubs Org staff as for other Org
staffs, as well as the A to E intentions stated in the above P/L.
W/O Ken Delderfield CS-6 for
L. RON HUBBARD Founder
LRH:KD.nt.ei.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
90
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 SEPTEMBER 1969 Issue III
Remimeo
(Addition to HCO POLICY LETTER OF 10 JULY 1969)
ORG PERSONNEL RECRUITMENT SEA ORG COOPERATION
Recruits and applicants to the SO via the Dianetics Course may
not be paid or uniformed. Only regular SO bed and board may be
furnished.
Upon completion of the HDG, the new SO member is then entitled to
receive a 50% allowance until such time as he has passed his Sea
training, etc. as laid down in FOs.
Once all his basic training is completed he is then entitled to
full Sea Org privileges - NOT BEFORE.
It is called to attention that if the member fails to pass his
DAC by examination and by excellent auditing and case gain he is
promptly terminated as a recruit and advised to complete his DAC
and auditing at a local org at his own expense. If he passes and
becomes a creditable HDG he is of course accepted as a SO member.
L. RON HUBBARD Founder
LRH:ldm.ei.cden Copyright(~) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: This policy is modified by HCO P/L 13 January 1970, Org
Personnel Recruitment {Revised), on page 93 of this Volume. ]
91
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 DECEMBER 1969
Remimeo Div l's Div 2's Div 3's
ORG PROTECTION
Orgs who send their staff for training to a higher org must first
demand of the staff member that he sign a Note to the extent of
$5,000 in order that he may commence the course. (Each course
received by the staff member at org expense is priced at the value
of $5,000.)
Such a Note, as mentioned above, must be legally binding in that,
if he breaks his Contract, he is automatically in debt to the org
for $5,000. Legal action is taken in the case of refusal to pay
this debt, or failure to adhere to regular payments until the debt
has been paid off fully. His Certs and Awards are suspended, and
further training or processing is denied until the matter is
handled. SH & AO Registrars are informed by the org of Contract
breakers.
Val Docs, Div 1, Dept 3, receives the original of the Note once
it is signed and witnessed, and Accounts receives a copy for filing
in the staff member's Accounts folder. A copy is retained by the
staff member and presented to the Registrar prior to being enrolled
on the course. NO NOTE = INELIGIBLE FOR THE COURSE.
The note is withdrawn and cancelled when the staff member has
completed his Contract.
It is the intention of this Policy Letter that before Contracts
are signed and services taken at Org expense, due consideration is
given to the consequences of Contract breakage.
Lt. Robin Roos CS-3 for
L. RON HUBBARD Founder
LRH: RR:rs.rd Copyright(~) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
92
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 JANUARY 1970
Remimeo
ORG PERSONNEL RECRUITMENT (Revised)
The following Policy Ltrs are modified:
HCO Pol Ltr of 10 July 1969 "Org Personnel Recruitment" in which
org personnel applicants are required to take an HDG course, etc.
HCO Pol Ltr of 2 September 1969 Issue III (Addition to HCO Pol
Ltr of 10 July 69) "org Personnel Recruitment - Sea Org
Cooperation".
HCO Pol Ltr of 14 July 1969 "New Personnel and Expansion" in
which orgs are advised not to have more than 5 Auditors which is
poor advice.
These policy letters are relegated to ADVICES and are NOT
mandatory for recruitment of staff members.
In practice the idea of training staff members on the basis of a
contract only has not generally worked out as it was used by many
just to obtain a free course.
ANYONE PROVIDED WITH A FREE COURSE BEFORE OR WHILE A STAFF MEMBER
MUST SIGN AN UNDATED NOTE FOR THE FULL AMOUNT OF THE COURSE.
This also applies to courses given a staff member by a higher
org.
The note must include any expenses or advances.
The original of the note is to be forwarded to the Guardian's
Office WW D/G Personnel.
There have been many ways people have come on staff. All these
are valid. Training them first should be regarded as only one of
these ways.
L. RON HUBBARD Founder
LRH :rs.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: This policy is amended by HCO P/L 29 June 1971, Issue IV,
Org Personnel Recruitment Requirements Eased, and HCO P/L 21 July
1972, Issue IV, Staff Qualification Requirements for Hiring
Cancelled, in the Year Books. I
93
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF I MARCH 1970
Remimeo HCO ES Hat HCO Area Sec Hat Dept 1 Hat
MODEL STAFF APPLICATION FORM
Date
I of
Block capitals Permanent Address
__ do hereby apply for a post in
City State
the _ Organization.
I understand that my signing a contract for 21/z years beginning
with the date of going on staff, any and all training and
processing I will subsequently receive while on contract will be
given without charge.
Mark One.
I I (a) I wish to go on staff now and sign the contract and a
note now and do
l l any further training part time.
(b) I wish to take my HDC Course first and will sign the staff
contract and
a note before enrollment understanding that if I break
the contract the
full fee becomes due and payable and I will be refused further
training or processing in any org.
AS A CONTRACTED STAFF MEMBER I REALIZE I WILL RECEIVE MY POWER
PROCESSING IN THIS ORG WHEN MY CASE IS FULLY PREPARED FOR IT.
I am male (c) female (c) - years old, born in
Date in
Town, Country.
(If a minor, I will present written consent of parents or
Guardian to work in the org with this application.)
I (have had) (have not had) (mark one out) psychiatric treatment.
If so, give
details
I (take) (have taken) (have not been on) drugs. (Mark out 2.)
I am (married) (unmarried). (Mark out one.)
94
My (husband) (wife) (has) (does not have) any objection to my
working in the
org.
My parents (have) (do not have) any objections to my working in
the org.
I (am) (am not) connected to persons hostile to Scientology. If
so, give details
My education consists of (give details)_
I am particularly competent at (give special skills)
If employed, I agree to receive pay proportionate to org income
from week to
week.
If employed, I agree to the usual rules and regulations that
govern staff members.
Witness Signed
Witness
COMPLETE THIS FORM AND GIVE IT TO RECEPTION TO PLACE IN THE
BASKET OF HCO DEPT 1.
CS-I for L. RON HUBBARD Founder
LRH:jz.ei.rd Copyright(~) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
95
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 13 FEBRUARY 1966
Remimeo
AdCouncil
Exec Sec Hats
HCO Area Sec Hat
LRH Comm Hat Exec Div
Dir RAP Hat HCO Div
All Exec Hats
Pers Cont Officer Hat PERSONNEL CONTROL OFFICER
As the Personnel Control Officer is in actual fact responsible
for the effectiveness of staff members, since they influence all
statistics and he is blamed for lack of good staff, the following
is therefore required:
NO SEC ED APPOINTING OR PROMOTING PERSONNEL MAY BE PUBLISH
ED FOR ANY DIVISION OR THE ADCOUNCIL OR OKAYED BY THE LRH
COMMUNICATOR UNLESS IT HAS THE PERSONNEL CONTROL OFFICER'S
INITIAL UPON IT FOR THE HCO AREA SEC.
The Personnel Control Officer, not having a very high rank, may
not change the SEC ED but may only refuse to okay it.
The LRH Communicator must refuse to okay for issue any SEC ED
concerning personnel appointments or assignments or promotions
unless it already has on it the initials of the Personnel Control
Officer, regardless of who proposed it.
NO PROMOTION, TRANSFER OR ASSIGNMENT MAY BE DONE BY ANY DIVISION
OR EXECUTIVE WITHOUT ITS BEING THE SUBJECT OF A SEC ED.
Any wages drawn by a person not so appointed may be claimed by
the org from the verbally appointing person.
EXPECTED ACTION
It is expected that the Personnel Control Officer will look up
the
1. Leadership Survey 2. Any Case Graphs 3. Any Case Reports
4. All Ethics records
of every personnel on an appointment SEC ED before he or she
okays it.
The Personnel Control Officer must beware of low leadership
scores for executives of any rank and refuse an ok on that basis
alone for executives.
Poor Case gain or a Suppressive tendency record should be
definite cause of a refusal to okay a personnel SEC ED.
Ethics records should be considered mainly on the basis of
disclosing suppressive tendencies.
No one may try or file chits on a Personnel Control Officer for
refusing to okay a SEC ED for the HCO Area Sec.
96
In any org of size the Personnel Control Officer must be separate
from the HCO Area Sec.
The initialling may not be done by the HCO Area Sec if the
Personnel Control Officer will not initial.
SEC EDs appointing Personnel Control Officers must be initialled
by the HCO Area Sec.
ETHICS ACTION
If a Personnel Control Officer initials a SEC ED and a person so
appointed turns out to be suppressive or grossly incompetent and
comes to an Ethics Hearing or Committee of Evidence, then the
Personnel Control Officer or the HCO Area Sec becomes at once an
interested party and must prove beyond reasonable doubt that due
care was taken in the appointment.
If the Personnel Control Officer refuses to okay a SEC ED and can
show no reason or statistic or record why not, if challenged by
higher authority, then he or she must initial it. But if the
smallest reason exists why the appointment is questionable he is
immune to any challenge.
All appointments, particularly to Executive Positions are done by
statistics and record, not by personality.
"Leaving the post empty rather than fill it with a bad personnel"
is the maxim of his judgment on initialling SEC EDs for the LRH
Communicator to ok.
L. RON HUBBARD
LRH:ml.cden Copyright(~) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
97
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
BULLETIN OF 27 JANUARY 1958 (Issued at Washington)
DUTIES OF PERSONNEL POST
Purpose: To maintain at all times a complete and accurate record
of present and past employees of the organization.
1. There should be two sections in the Personnel Files, (1)
Present Employees (2) Past Employees. Keep a file folder for each
person employed by the org. Folder to contain date employment
started, date of birth, permanent address, local address, next of
kin, qualifications, name of post or posts held and dates held,
date employment ceased and any other pertinent data, plus test
copies.
2. Interview new person, determine his qualifications for a
particular post, settle on pay, determine his goals concerning
working for the organization. After new person has been employed,
give him the hat folder for the post which he will hold, making
sure the folder is complete. Make sure the duties of that post are
understood by the employee. (The department head also will go over
his duties with him.) If no folder exists for that post (if it is a
new post), put together a hat folder for post and deliver to
person. Make sure the new person understands the purpose of the
post which he is to take over.
3. Deliver new person into hands of department head in whose
department he will work.
4. Dispatch HCO Secretary whenever a person goes on or goes off a
post. (If a new person, also give address and birthday.)
5. Dispatch Receptionist to set up basket for new personnel (HCO
Secretary to dispatch Reception on change of posts, removal of
baskets. Personnel does not otherwise dispatch Reception on
personnel changes - this goes to HCO for okay, posting to Org
Board and advising Reception to make proper changes on the baskets.
)
6. Dispatch person making up payroll of new personnel (and their
salary), old personnel leaving, or change of regular personnel unit
pay.
7. Check back later and make sure this person has written up his
"hat" for hat folder - if it's not been done before - or to
make certain "hat" is understood.
8. There should be a Check Sheet for the head of Personnel,
listing what is to be done, in order, checking off each item as it
is done. When completed, put the Check Sheet into the employee's
folder mentioned in item 1.
9. When someone leaves the organization, collect a complete hat
folder for each hat he's been wearing.
10. Any staff member upon leaving the organization, or when
changing posts, must present his hat folder or folders to
Personnel.
L. RON HUBBARD
LRH:rs.rd Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS
RESERVED
98
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 OCTOBER 1959
Assn Secs
PUTTING NEW PERSONNEL ON THE JOB AND TAKING OVER WHEN PEOPLE QUIT
OR ARE TRANSFERRED
The first action, without deviation, in placing a person newly on
post is to find a specific and unalterable place for them to sit
and where they can store their mest and where they aren't in
another person's road.
The second action is a basket ( 1 per person) in the comm centre.
The third action is a three basket stack for "In" "Pending" and
"Out". Use pasteboard boxes until somebody buys new baskets.
The fourth action is providing the new person with a hat (no
matter how brief until a new one is written up).
The fifth action is briefing by the Assn Sec.
The sixth action is check over by the HCO Sec on what new person
should know as a staff member (colour flash, etc.).
The seventh action is to get his pay straight with accounts.
Further actions are obvious and most important of these is to get
the new person to do some specific work.
Most of these actions are prepared before the person enters the
org - the day before at the latest.
Putting a new person in order is to have a new staff member. To
neglect him is to invite a disorderly future for him or her. These
apply to changes in post as well as new people on post.
If a new person hasn't gripped it in a week, is still begging for
help from all, he's a DevT Merchant. Unload, he won't be any better
in ten weeks and the org will be a lot worse. Such a person can't
be at Cause over the job and will only destroy the post (as witness
the way you have to do his work as well as your own - dead
post).
Don't ever fill a post because it's empty. Fill it only to get
more work done. If more work isn't done you are ten times worse off
having it filled with a DevT Merchant than having it empty. You
have to have three staff members extra for every DevT Merchant you
have on staff. Why - because the coin has "efficient" on one
side and "destructive" on the other - and it never stands on
edge. There are no cases on staff-ever. Cases exist only in
sessions.
REMOVAL OF PERSON FROM POST
When a person is removed from a post the Assn Sec in a Central
Org or the HCO Sec in an HCO must capture all mess, papers of the
removed person, move his dispatches back into lines and the HCO Sec
must recapture the hat.
Posts are not turned over from leaving A to arriving B without
the Assn Sec and HCO Sec pitching in on it. It's the Assn Sec who
dusts the removed person off and puts the new person on. Don't
leave it up to the old person to break in the new person
exclusively.
A change of post always means a review of post.
If leaving A were to be the only person to groove in arriving B
the whole org would begin to slide into strange new patterns. So
capture a post being vacated even if the new arrival was coached
for a week or two by the departing person.
At the moment of departure the Assn Sec grabs the post, the mess,
the work, the HCO Sec grabs the pending basket, the files, the hat.
Everything is put in order by these two. Then the new person is
formally grooved in by the Assn Sec and the HCO Sec. These present
the new person with his post, his instructions, his work, his hats.
It need only take a few minutes. But it makes havoc when it's not
done.
Here's where you find all the secretly closeted skeletons, the
long lost despatches, the reason why Bilch never wrote again. So
don't deny yourself the gen available in a post transfer and don't
deny a new person the security of getting his hat from the most
important people in the place.
Things work better this way.
LRH:js.rd L. RON HUBBARD
Copyright (c) 1959 99
by L. Ron Hubbard [See also reissue of the above policy on
ALL RIGHTS RESERVED 9 September 1964, Volume 7-page 287.]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 NOVEMBER 1965
Remimeo
All Divisions
APPOINTMENT OF PERSONNEL
The authority of appointment or assignment of personnel is as
follows: APPOINTED DIRECTLY BY L. RON HUBBARD:
HCO Executive Secretaries Org Executive Secretaries HCO Area
Secretaries LRH Communicators Saint Hill Dept 21 Aide,
Co-ordinator, Officers Estate Manager (who has the rank of Officer)
The above appointments or assignments are issued directly and
individually. This includes Acting and Deputy titles as well.
APPOINTED DIRECTLY BY ADVISORY COUNCIL:
Secretaries of Divisions (Deputies or Acting or permanent)
The above requires no further authorization or advices except
AdCouncil Minutes. APPOINTED BY SECRETARIES:
Directors of Departments (Deputy or Acting)
This requires only notice published in AdComm minutes. APPOINTED
BY DIRECTORS:
Officers and In-Charge (Deputy, Acting or permanent)
By despatch and posting. APPOINTED BY OFFICERS:
All personnel below the rank of Officers (Deputy, Acting or
permanent)
A DEPUTY is assigned where the appointment is already filled by
another. A Deputy is a second in command who acts in the absence of
the actual appointed person.
An ACTING is a provisional appointment which if held with good
statistics for a year may be made permanent and the prefix Acting
is removed.
A PROVISIONAL is used to designate anyone who has served in orgs
less than a year.
Deputy, Acting or Provisional appointments may be changed without
Comm Ev or cause.
A Permanent appointment may be changed only with a Comm Ev.
"Staff Status" is a result like a certificate, depending on
study, service and examination. It is assigned by number derived
from study, service and examination.
It is courtesy to inform superiors of appointments.
It is mandatory to inform the Org Bd Section of Dept I and the
Personnel Officer
and Accounts.
L. RON HUBBARD
LRH:ml.cden
Copyright (c) 1965
by L. Ron Hubbard {Amended by HCO P/L 12 July 1971, Issue
III Appointment
ALL RIGHTS RESERVED of HCO Area Secretaries, in the 1971
Year Book.]
100
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 23 FEBRUARY 1966
Remimeo Executive Hats APPOINTMENTS AND PROMOTIONS
When a staff member is promoted, the principle will be solidly
held that if the post just vacated by him or her goes into
Emergency or Danger Condition within 90 days the promotion is to be
suspended and the staff member is to resume his or her former post.
It is obvious that a post which is not well organized or is held
up by personality alone will slump if changed.
A staff member being promoted may therefore object to the
personnel officer concerning a successor he does not believe
capable.
The staff member being promoted has a dual responsibility - to
learn his new post and to write up his old hat and break in his
successor properly.
In expanding organizations our greatest liability is promotion.
It is vital and necessary, but it tends to lose lines and leave a
messy lower strata in the orgs which can swamp them.
This follows as well Policy on undoing changes which occurred
just before a slumped statistic.
The Advisory Council and AdComms must always look at this factor
of persons promoted off a post just before a slump as the probable
best reason for the slump.
Similarly a person taking over a new post is in a Power Change
Condition and must not alter anything or do anything rash until
enough time passes for him to appreciate what the new post is all
about. Most slumps following after a promotion occur because the
new occupant of the old post has either lost the post's lines or
has made some brand new order that applies to nothing real. There
is no majesty and innocence like ignorance. The first day of a
yacht under a new owner is the hardest day of its life as he throws
all the bits overboard that propped open the hatches thinking they
were kindling wood, tries to hoist the sails with a can opener and
runs the engine on the galley fuel.
A staff member is rarely promoted unless his statistic is good.
That means the old post he leaves is in good shape. If the old post
slumps under a new appointee then that new appointee must have
thrown away the lines and ordered the main cabin turned into the
sail locker and the engine into the anchor. It will take the old
holder of the post weeks to get it running again and he is
obviously the only one that can. Further, he goofed in letting an
incapable or fast change artist fill his former shoes and he didn't
yell when he noticed next day that the keel had been hoisted as the
mainsail as soon as he, promoted, left his old post.
New brooms love to sweep clean. Especially the competent orders
of old brooms.
Taking over a post in danger or emergency is a feather in one's
cap when it rises to normal under new management.
Taking over a post in normal operation and getting it into
emergency or danger requires a lot of stupid changes or no work at
all and should be the subject of an Ethics hearing.
But also, the old holder of the post must be returned to it
regardless of holes left at the top for otherwise a hole exists
below and the org will sink into it.
I speak from long, hard experience. Time and again I have had to
resume a post I had left because it collapsed. So I have become
very careful of who succeeds me on a post. Very careful indeed. And
I train them individually and heavily no matter what new post I now
hold. The bigger we get the more I get promoted so I have to keep
it up.
L. RON HUBBARD LRH: ml.rd Copyright (c) 1966 by L. Ron Hubbard
ALL RIGHTS RESERVED
101
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 22 MARCH 1967
Remimeo
All Execs
Org Exec Course
(Div 1 Dept 1
Personnel) URGENT AND IMPORTANT
Div 1 Dept 1 for
Adherence
Tech Sec for (Reference HCO B of 22 Mar 67
attention Alter-Is and Degraded Beings)
attention PERSONNEL REQUIREMENT
A Scientology org must be at CAUSE over the environment and
public.
Whenever it has gotten into trouble it has slipped to effect.
It is only the negligence or alter-is or non-compliance on the
part of certain persons on staff or in the professional employ of
org (such as attorneys, accountants) that gets the org in trouble.
Such beings are uniformly degraded beings. They are at best pcs.
They are not truly staff members or effective professionals.
The more degraded beings you employ or retain as professionals to
"fill a post" or "need a lawyer" or for any other reason, the more
the org will be at effect.
These are the people who get you and your org in trouble.
Their characteristic is alter-is of tech, alter-is of policy, and
non-compliance with Tech, Policy and orders.
Where these characteristics are spotted in a person hired on
staff the person is only qualified to be a pc and MUST NOT BE
RETAINED ON STAFF or as a professional contact.
This is a different thing than a suppressive. A suppressive is
seeking to destroy knowingly and gets no case gain.
"Degraded being" is a harsh term but a true one. It means a
person who is at effect to such a degree that he or she avoids
orders or instructions in any possible covert or overt way because
orders of any kind are confused with painful indoctrinations in the
past.
This person cannot be at cause without attaining OT Level 3.
Therefore they prevent the org from being at cause as they cannot
be at cause themselves and will not let the org or anything else be
at cause including executives.
Persons who alter-is tech or refuse to comply with proper legal
orders constitute a class of pcs we can process gently and happily
but MUST NOT employ.
Further an org that goes mad on "process the whole staff"
continually regardless of duties has a degraded being complex. ("Us
poor equal thetans".)
In such an org the degraded beings outnumber the Big Being staff
members. Such an org is not at cause over the environment but is a
sort of mutual aid society or a self
102
treating mental ward where the inmates use Scn to treat each
other but are but dimly aware of the outer environment.
In a staff member we expect lots of auditing and case gain. But
we do not expect him to be on staff yet only capable of being a pc
(as he alter-ices and non-complies).
We are completely happy to service such. We refuse utterly to use
them on staff.
A staff member must be capable of being, with the org, cause over
his environment.
It is policy that an executive may not retain on his staff or in
his division or in the org any repeatedly alter-icing or
non-complying staff member but must see the person dismissed,
gently but firmly and put in a pc status only.
Personnel Officers hiring persons who have little ability to be
cause over their own life environment are in violation of this
policy.
We can process and bring up to stature such beings. But they are
pcs entirely and cannot do other than bring an org down to the
effect level and so get it into often severe trouble. They are the
source (next above suppressives) of all org executives' overwork
and woe.
The cash-bills ratio of an org is a very good index of the
proportion of degraded beings on its staff or even in charge of
things there.
An effective remedy for WW on such an org is to send someone to
examine alter-is and non-compliance in that org and dismiss all
staff so inclined. The org, even with 2 who are Big Beings left in
it, will do better!
This policy letter is based on new tech data concerning thetans.
When complied with it will increase the effectiveness of orgs many
times over.
Our problem is to lift up people. We cannot do so if we are
internally held down.
If our orgs are not maintained at cause then we fail the millions
for the sake of being stupid about a few. Remember, we have not
abandoned anyone by refusing him or her staff status.
L. RON HUBBARD Founder
LRH:jp.cden Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS
RESERVED
103
NOT HCO POLICY LETTER
CORRECT COLOUR FLASH
RED ON WHITE
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO BULLETIN OF 22 MARCH 1967
Remimeo
Level (c) IMPORTANT
ADMIN KNOW-HOW ALTER-IS AND DEGRADED BEINGS
Alteration of orders and tech is worse than non-compliance.
Alter-is is a covert avoidance of an order. Although it is
apparently often brought about by non-comprehension, the
non-comprehension itself and failure to mention it, is an avoidance
of orders.
Very degraded beings alter-is. Degraded ones refuse to comply
without mentioning it. Beings in fair condition try to comply but
remark their troubles to get help when needed. Competent higher
toned beings understand orders and comply if possible but mainly do
their jobs without needing lots of special orders.
Degraded beings find any instruction painful as they have been
painfully indoctrinated with violent measures in the past. They
therefore alter-is any order or don't comply.
Thus in auditing pcs or in org, where you find alter-is (covert
non-compliance) and non-compliance, given sensible and correct tech
or instructions, you are dealing with a degraded low level being
and should act accordingly.
One uses very simple low level processes on a degraded being,
gently.
In admin, orgs and especially the Tech Div where a staff member
alter-ices, or fails to comply you are also dealing with a degraded
being but one who is too much a pc to be a staff member. He cannot
be at cause and staff members must be at cause. So he or she should
not be on staff.
This is a primary senior datum regulating all handling of pcs and
staff members.
A degraded being is not a suppressive as he can have case gain.
But he is so PTS that he works for suppressives only. He is sort of
a super-continual PTS beyond the reach really of a simple S & D and
handled only at Sect 3 OT Course.
Degraded beings, taking a cue from SP associates, instinctively
resent, hate and seek to obstruct any person in charge of anything
or any Big Being.
Anyone issuing sensible orders is the first one resented by a
degraded being.
A degraded being lies to his seniors, avoids orders covertly by
alter-is, fails to comply, supplies only complex ideas that can't
ever work (obstructive) and is a general area of enturbulence,
often mild seeming or even "cooperative" often even flattering,
sometimes merely dull but consistently alter-icing or
non-complying.
This datum appeared during higher level research and is highly
revelatory of earlier unexplained phenomena - the pc who changes
commands or doesn't do them, the worker who can't get it straight
or who is always on a tea break.
In an area where suppression has been very heavy for long periods
people become degraded beings. However, they must have been so
before already due to track incidents.
Some thetans are bigger than others. None are truly equal. But
the degraded being is not necessarily a natively bad thetan. He is
simply so PTS and has been for so long that it requires our highest
level tech to finally undo it after he has scaled up all our
grades.
Degraded beings are about 18 to I over Big Beings in the human
race (minimum ratio). So those who keep things going are few. And
those who will make it without the steam of the few in our orgs
behind them are zero. At the same time, we can't have a world full
of them and still make it. So we have no choice.
And we can handle them even when they cannot serve at higher
levels.
This is really OT data but we need it at lower levels to get the
job done.
LRH:jp.rd L. RON HUBBARD
Copyright(~) 1967 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
104
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 FEBRUARY 1969
Remimeo Exec Hats Dept 1 Hats
PERSONNEL PLACEMENT & PURPOSES
People basically want to work.
As has been long since expressed, an Executive's sole resource is
the willingness to work of his staff. And an individual's
willingness to work increases or decreases depending directly upon
the degree to which he can follow the line of his basic purposes.
People are different, they are not all the same, and they do have
different purposes.
And Ethics' purpose of removing other-intentions from the
environment does not somehow involve pressing everyone into some
common mold.
True we all share common purpose in seeking to free our
fellows - but one serves it better as an auditor, another as a
Franchise holder, another in the Sea Org. Each according to his own
abilities & individual purpose line.
PERSONNEL PLACEMENT
Therefore personnel placement must give the highest attention
possible to the purposes of the individuals placed. And when out of
necessity placing someone in a job that he does not want, that
person must have a concrete (& not at all vague) assurance that is
real to him that the measure is not meant to be permanent and that
as soon as he's made things go right in that area he will be
shifted to a post more in keeping with what he seeks.
To do otherwise will only accomplish a gradient of degradation &
suppression towards the end, if prolonged too long, of loss of the
staff member.
The point is simple: someone who does not want a hat (however
loyally he analytically attempts to make it go right for the good
of the group) will eventually goof it up unless successful
accomplishment of a result on it will CLEARLY lead to major
progress on the line of his own highly particular purposes.
It's not particularly difficult to unearth by two-way comm why
the individual came into Scientology, or joined the org, or what he
hopes to be able to do as a result of gaining org experience. Man,
that's where he lives!
This obviously does not include the momentary whim of someone
suffering a set-back to "be the janitor" for a while.
For the individual, no license is given herewith to fail in his
assigned duties without full consequence: the right granted hereby
is to claim proper reward for successful accomplishment in the form
of a more desired post. The caution made to the Executive is simply
not to keep the pianist hanging pictures longer than he must.
PLACING "EXPERTS"
In general in a choice between 2 personnel, one person with
little experience on a specific post yet with a purpose line
running through his history that leads him to actively want to do
that post and a second person classed as an expert in the wog world
105
on the detailed functions of that post yet with no desire at all
to do it now (averts?), choose the first one every time.
He's the one that'll find a way to educate himself on all its
duties inside 3 days. He's the one whose graph, even if starting
low will look like
The second person's graph, while apparently starting high will
dwindle down to nothing and his "expertise" eventually serve only
to glibly convince the previously willing around him that "nothing
can be done anyhow".
On occasion the 2nd individual can be used as a shock troop to
handle an emergency where there is no time for the first person to
spend his 3 days. But to then keep him on that job without a real,
to him, hope of getting on to his purpose line will uniformly lead
to disaster.
EXECUTIVE FUNCTION
AN EXECUTIVE ENABLES HIS JUNIORS TO HAVE RISING STATS.
From one viewpoint, that's all an Executive does as an executive.
ENABLES, you'll notice, not "forces". The Executive provides
channels & co-ordination so that his juniors can get on with the
job.
People basically want to work. And our purpose is so identical to
the most basic purposes of a thetan (common purposes exist too),
that an Executive should expect the highest enthusiasm on the part
of his staff.
And he can get this so long as he makes it increasingly easier
for staff to do their jobs and realizes that someone who has
stopped producing has fallen (or been pushed) off his basic purpose
line.
(1) Therefore persons should be asked before placement if they
want that particular job. And given it only if they do.
And in accordance with HCO Pol Ltr 24 Feb 69 (2) The Executive
should protect his staff from false reports, false conditions and
unreasonable transfers.
(3) The Executive should disenturbulate his area by finding and
exposing the false reports.
Guy Eltringham Research and Projects Officer for
L. RON HUBBARD Founder
LRH:GE :nt.ei.cden Copyright (c) 1969 by L. Ron Hubbard ALL
RIGHTS RESERVED
106
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 24 JANUARY 1970
Remimeo ECs
TECH ADMIN RATIO
HCO Policy Letter, 30 April, 1965, "Emergency, State of,"
paragraph five, as below, must not be used to delay Org Programme
No. I per LRH ED 49 INT.
"NO NEW PERSONNEL
No personnel may be added to the portion in a State of Emergency.
No new people may be hired on for the portion in a State of
Emergency. No personnel may be transferred to a portion that is in
a State of Emergency, unless an incumbent is transferred off, and
in such a way that the personnel of the portion does not increase
in number."
An Org's personnel ratio (one in HCO and one in Pub Divs to one
Tech personnel) must be corrected NOW according to Org Programme
No. 1 regardless of what condition the Org, Org portion, division
or section is in. The correction of personnel ratio as per above is
an immediate action.
L. RON HUBBARD Founder
LRH:jz.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
107
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 27 JANUARY 1970 (Cancels HCO PL 28 Oct
'69 LRH Comm Hat Modifies HCO PL 8 May 66 LRH Comm, No Other Hats)
Gen. Non Remimeo HCO Exec Sec HCO Area Sec LRH Comm
TECH: ADMIN RATIO AND LRH COMM ASSIGNMENT CENTRAL AND AREA ORGS
This policy gives a table to establish the assignment of the LRH
Comm Hat which is worn by the HCO Exec Sec or the HCO Area Sec or
separately and solely, depending on the number of staff employed
and their allocation in the Tech Admin ratio.
In the basic unit of 3 persons on staff, the LRH Comm hat is worn
by the HCO Exec Sec. who continues to wear it until there are one
or two persons assisting the HCO Area Sec. at which point the
latter takes over the hat. By the time the staff totals 27 overall,
the HCO Area Sec must take the hat over from the HCO Exec Sec.
Table 1 shows the suggested allocation of staff, with 18 Admin
(maximum), 9 Tech (minimum). The allocations in the Admin Divisions
are not absolutes, as long as the Admin staff do not exceed 18 in
total.
Note that the Org Exec Sec is included in the Tech figure and
that Treas Dir is included in the Admin figure, as are Tech
Services personnel, whether in Dept of Tech Services, or in the
Dept of Exams (e.g. invoicing, routing).
TABLE I 27 TOTAL STAFF
HCO EXEC SEC ORG EXEC SEC PUBLIC EXEC SEC
HCO Area Sec + 2 Treas Sec & 8 (max)
Tech Services 2 total
Dissem Sec + 2 6 - 7 (about)
Tech & Qual
9 (max) 8 (min)
9-10 (about)
18 Admin (max): 9 Tech (min) = 27
As the Org increases in size, the Tech Admin ratio reduces
towards 1: 1.
By the time staff totals 45 the HCO Exec Sec appoints a full time
LRH Comm who holds the hat separately.
Table 2 shows an allocation of staff of 26 Admin (about) to 19
Tech (about).
TABLE 2 45 TOTAL STAFF
HCO EXEC SEC LRH COMM ORG EXEC SEC PUBLIC EXEC SEC
HCO Area Sec + 3 Treas Sec and + 10 (about)
Tech Services 11 (about
Dissem Sec + 4 4 total
15 (about) Tech and Qual
18 (about) 19 (about)
26 Admin (about): 19 Tech (about)= 45
When staff totals 76, the Tech Admin ratio must be 1: 1, with
allocations roughly as in Table 3.
108
TABLE 3 76 TOTAL STAFF
HCO EXEC SEC LRH COMM ORG EXEC SEC PUBLIC EXEC SEC
HCO Area Sec Treas Sec and + 15
Tech Services
+ 5 (abt) 7 (abt) 16 (about)
Dissem Sec
+ 6 (abt) Tech and Qual
+37 21 (about) 38 (min) 38 Admin: 38 Tech= 76
As Divs 1, 2 and 3 are heavy on Admin (Address, CF and Ltr Regs,
Accounts), that side of the Org Board has slightly more than the
Public Divisions, when the ratio is strictly 1: 1.
At 150 total staff, Exec Secs will need assistance on their comm
lines and one Admin person is assigned as Exec Secs' Communicator,
who will work up to Div IX Sec.
The Div IX Sec can gradually acquire assistants to strengthen the
Exec Secs and the LRH Comm. Such assistants are always included in
the HCO portion's allocation.
APPOINTMENTS
LRH Comms are appointed on the nomination of the Org's HCO Exec
Sec and ratified by the Guardian WW on the recommendation of the
LRH Comm WW.
GUARDIAN'S OFFICE
Guardian's Office personnel are external to the Admin-Tech ratio.
FACILITY DIFFERENTIALS
Existing facility differentials awarded by the Founder which give
extra personnel to an Executive may remain but are included in the
Tech: Admin ratio as Admin personnel.
EXISTING FULL TIME LRH COMM ASSIGNMENTS
Where an LRH Comm is separately assigned already in an org, he
must remain on that post, regardless of the number of personnel on
staff, but is included as Admin personnel.
Lt. K. Urquhart CS-7
Approved by Aides Council Flag for L. RON HUBBARD
LRH:KU:jz.rd Founder
Copyright (c) 1970
by L. Ron Hubbard
ALL RIGHTS RESERVED
[Note: The last paragraph is the full text of HCO P/L 29 January
1970, Issue 111, modifying the 27 January issue of the above Policy
Letter.]
[This Policy Letter is amended by HCO P/L 9 July 1970, LRH
Comm-Single Hatting, which states, "Any restriction on the
appointment of a full-time single hatted LRH Comm for any reason
whatever is cancelled. (c)
109
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 FEBRUARY 1961 Issue II
CenOCon
CHOOSING PE AND REGISTRATION PERSONNEL
Control= Income.
When you have people who cannot control people on PE and
Registration posts your income falls or vanishes.
This comes about from the state of "self-determinism" in the
society today. What with advertising and stepped up political and
economic controls, the "self determinism" of the general public is
only re-activism.
As any control we exert upon the public brings about a better
society, we are entirely justified in using control.
The best control, for PE and Registration purposes, includes the
greater good of the applicant. Therefore, KNOWINGNESS must be
included with Control. One must discover what is best for the
applicant and then control him into obtaining it. Leaving it up to
his "self-determinism" is really leaving it up to his reactive
mind.
With our current run-down of processing (S.O.P. Goals) any staff
member will sooner or later get his or her control button freed up.
But if there are financial emergencies, as these affect all
staff, the entire staff should be tested out for knowingness and
control and those members who are best at it should be placed in
Registration and the PE Foundation.
Priority of personnel by degree of ability to control is as
follows:
Chief Registrar (Body Reg) PE Director Letter Registrar D of P PE
Personnel D of T
The best test for good control is not the E-Meter. The E-Meter
mainly registers bad control and selects people out, rather than
in. The E-Meter is better used for elimination of candidates rather
than their choice.
The best test is Upper Indoc. By conducting an Upper Indoc class
for the whole staff, income would be bettered anyway. But carefully
grading all staff who take it will result in singling out the
persons capable of good control.
A good control person for our purposes would have a free or nul
needle on control and help and would probably have high E and F
traits on the graph. A high S trait is probably not disqualifying
for our purposes here.
110
Disqualification for a Registration or PE post would be:
E-METER
Falls or changes Pattern when control is mentioned.
Falls or changes pattern when help is mentioned.
GRAPH
Has a low E and/or F trait.
Has a low S trait.
I.Q.
Has an I.Q. below 120.
APTITUDE (Accident Test)
Has a bad score.
PROCESSING
Does not respond to Rising Scale Processing. (Note: SCS behaviour
as a pc is not a good index as control ability may be obsessive and
still serve our purpose.)
UPPER INDOC
Cannot get intention into the ash tray.
Is easily flunked by person being "processed".
Is balked by failures to control.
The control factor of a staff member in the Registration and PE
Posts is sufficiently important to warrant such study and care by
an HCO Sec or Assn Sec. Time spent on this for a bit is better
spent than on "some new campaign". Bad control personnel on Reg and
PE posts will waste whoever is driven in anyway.
CASE HISTORY
HASI London has a very poor control index. This is due to the
historical bad character of control in England.
HASI London has had a very difficult time with finance of recent
years.
These two facts are associated closely. Due to the control
character of the British public, the control necessary from HASI
London to the public is called upon to be extraordinarily good,
better than anywhere else.
To substantiate this, once Mary Sue, whose control factor is
good, took over suddenly as Registrar - D of P in London, and in
her first week of office signed up (and got wins for) 15 preclears
as opposed to the average 5 when a bad control personnel had the
post. Her 15 pcs (with wins) continued as long as she was
Reg - D of P. a matter of many weeks.
As soon as she went off, the organization dipped back toward 5 a
week. No announcement of her presence or departure was made. No
extraordinary promotion
111
was attempted. Control must have been a primary factor as this
was many, many years ago when her altitude was slight.
DOMINATION
Dominance of others is a control symptom. We are not looking for
pleasant control - we are looking for effective control. It is
sometimes found in rather aberrated persons. Napoleon had a high
control factor and a high I.Q. and practically nothing else. But
the control factor does not need to be aberrated as per the above
case history.
As a staff member, if you want to know why your unit is low,
demand a view of the results of all the above mentioned tests on
Registration and PE personnel and require that those persons in the
organization who show up best on the above-listed tests be placed
in the Registration and PE posts in accordance with the above
priority. Your income will go up.
SUMMARY
At this stage it is necessary that our best control personnel
come into the closest contact with the public.
Income is proportional to the control exertion of our personnel.
People with an abiding faith in the "self-determinism" of public
persons should not be allowed near PE and Registration lines.
The control skill of a staff member can be tested. Bad control
factors are most easily recognised. Staffs should be tested on
control.
Current run-down will eventually boost up all staff members to a
high level of control. We may not be able to afford to wait and let
income suffer.
The whole staff can have its control level raised by Upper Indoc.
Upper Indoc is the most reliable test of control skill.
People who can control others are not necessarily our sanest
people but are our most effective people on PE and Registration
lines.
HCO Secs and Assn Secs should review this control factor in PE
and Registration personnel as the fastest means of improving
income. Steps taken, however, should keep in view the morale of
staff and staff members, and that control can be directly remedied
by processing. A seriously bad control person on PE and
Registration lines should, however, be transferred rather than
processed at once.
We have always seen that our best auditors made our best staff
members. Well, these were, of course, our highest persons on
control.
L. RON HUBBARD
LRH :js.vmm.cden Copyright Q) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
112
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 30 APRIL 1959
(Convert)
ADDITIONAL STAFF AUDITORS
In order to procure enough auditors for the HGC and to conserve
unit pay, the following system may be used:
All auditors on administrative posts excepting only department
heads shall be listed in order in such a way as to avoid
consecutive listing from one department.
Thereafter, this rotating list shall serve as an "on call" list
for staff auditor duty.
All short term pcs, so far as feasible, shall be assigned against
list and long term pcs shall be assigned to regular staff auditors.
Example: Smith, HPA: CF Clerk
Jones, BScn: Tr Admin
Brown, HCA: Letter Registrar
Peters, HPA: Address files,
etc. down through all Admin staff.
An extra staff auditor is needed one Monday. Smith is assigned to
the pc that week.
The following Monday a staff auditor is needed. Jones (whose name
comes next) is assigned.
A month later another extra staff auditor is needed, Brown is
assigned, since Smith and Jones have already done theirs.
When the end of the list is reached, it is started at the top
again. Then two or three extra auditors are needed, two or three
are pulled at once.
The Admin staff person doing extra auditing spends all the time
left in his working after auditing, at his own job, trying to keep
it caught up.
I have seen so many staff posts stay vacant a week or three
without bringing the Org to harm that this plan seems feasible.
Town auditors should be used, when used, mainly on evening and
weekend pcs.
This plan also has the virtue of keeping auditors on Admin from
losing out and getting rusty.
L. RON HUBBARD
LRH:mp.gh.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
113
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex
CenOCon HCO POLICY LETTER OF 13 MARCH 1961
Attention:
Assn Sec
HCO Sec
D of P
D of T STAFF AUDITOR TRAINING
Only full time staff auditors in the HGC may be trained during
working hours - to wit: their late afternoon briefing period. No
other staff member may be so trained even though he is a potential
staff auditor.
All other staff or field persons may be trained for staff
auditing during a one or two evening a week briefing or tape
playing period.
No field auditor may be trained free during an evening briefing
period unless he or she has signed a contract to work full time for
the organization for one year. The organization is to be the sole
judge of when such person is to be called up for employment.
No staff person may be trained in such an evening briefing unless
he has signed a contract to work for the organization for one year.
No certificate is furnished for this briefing day or evening but
note of receiving it should be entered in Academy rolls.
The following is the contract that must be signed by the person
and by HASI: HUBBARD ASSOCIATION OF SCIENTOLOGISTS INTERNATIONAL
STAFF EMPLOYMENT CONTRACT (To be filed when signed with the Assn
Sec's Sec)
I do hereby contract with the Hubbard Association of
Scientologists International to serve for at least one year on HASI
or HCO staff at units not less than those of a staff auditor in
return for a briefing course conducted in the evening by the HASI
during one or more nights per week.
I understand fully that failure to continue this briefing course
once begun does not cancel this contract.
I understand further that this employment will commence at the
sole discretion of the HASI.
I also understand I may use these materials in my own practice
until called for employment.
I also understand that a penalty of �250 (or $750) will be levied
against me if I fail to execute this contract, as a payment for the
training in lieu of my failing to take employment, and I do
undertake to pay this sum at once upon my refusal to accept
employment when offered.
By my hand and seal this day of 19
(c)
Witness Signature
Hubbard Association of Scientologists International by:
Witness
LRH:jl.rd L. RON HUBBARD
Copyright (c) 1961
by L. Ron Hubbard
ALL RIGHTS RESERVED
114
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
Remimeo
RAP Hats HCO POLICY LETTER OF 21 AUGUST 1964
Tech Hats Reissued on 7 June 1967
Qual Hats
STAFF AUDITORS
All auditors working in an HGC in any Central Organization or
City Office must be full time staff members in the Day Org or full
time in the Evening and/or Weekend Foundation.
No auditor may be "on call" or "part time" in a Central Org or
City Office HGC. An auditor is either a staff auditor, working full
time on units, or he may not audit for the organization.
There will be no exceptions to this policy permitted.
Three organizations have at one time or another nearly gone
extinct because they employed outside auditors on an occasional or
"consultant" basis. They keep several auditors "on call" and when
they have a pc for them call them in. This measure is only an
effort to preserve units. It is foolish as it eventually destroys
units.
At least three great evils result from "the consultant policy".
1. There is no way of setting up a staff training programme or a
staff auditing programme that includes such people.
2. Technical result suffers because the pc is not really given an
HGC auditor but someone who is not under direct control of the D of
P.
3. HGC pcs often wander off from the HGC and turn up later in
somebody's practice - even though the org investment in
procuring that pc was great.
There are other lesser reasons. But there is no point in
detailing them.
Outside (non-staff) auditors have often been of great assistance
to orgs and it is regretted if this seems critical of them. Other
outside auditors, however, have not been.
The FIRST REASON AND LAST REASON FOR THE EXISTENCE OF A CENTRAL
ORG OR CITY OFFICE IS TO HOLD UP THE TECHNICAL STANDARD OF AN AREA.
That is POLICY ONE in every Central Org and City Office. I would
never have established them except that it became obvious that they
were the only way to hold up and maintain the technical standard of
Dianetics and Scientology.
I can get data to them, supervise their auditing and training and
act to correct technical abuses. I cannot do this in areas where
there are no orgs that are in effect part of my office.
The moment an Org passes auditing and training to the field, the
field is holding the standard and I can no longer directly maintain
a high technical standard in that area.
The fmal test is the actual experience. In an area where an org
uses the field on a casual labour basis to do its technical, I very
soon begin to receive nothing but entheta on my Standing Order # 1
lines (public comm lines). The theta comms vanish. There's nothing
but natter. So I look and I find every time that the org
responsible for that area has ceased to deliver tech service
through staff members, but is using a "consultant" plan.
This "consultant plan" seems sound to orgs. In weeks when there
are no pcs they don't have to pay the auditors. Sounds good.
But it is in violation of Org Policy Number One. The org is only
there to hold a standard. When it passes that to the field, it
isn't there at all. And sure enough it rapidly starts to go broke.
There is another aspect to this. How about the field auditor who
depends on "an occasional pc in the HOC". It sounds good to be able
to do his own too. But actually he is often merely being denied his
rightful job as a staff auditor.
So there will be no more of this "consultant auditor" idea.
Hire only full time Auditors. And hire in high ratio to the
number of admin staff.
LRH:jw.jp.rd L. RON HUBBARD
Copyright (c)1967 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
115
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 11 JULY 1965 Amends and cancels HCO
Policy Letter of 5 July 1965
Gen Non-Remimeo
ASSIGNMENT OF TECH PERSONNEL
QUAL DIV
Auditors are fully assigned by name to the Qual Div. The practice
of borrowing auditors from the Tech Div confuses the lines.
Assign enough auditors to Review to take care of the work. If it
is too consistently an overload, assign additional auditors, but on
a permanent org board basis, not a daily borrowing.
TECH DIV
First call on the auditors of the HGC who are not working is the
Dir of Tech Service (Dept 10).
If the Director of Tech Service has no use for them, the second
priority on idle auditors is Dir Comm for Expediters.
COURSE SUPERVISORS
First call on Course Supervisors who have no students or whose
classes have been combined so as to leave them with no students is
the D of P. Second call is Academy Admin and third call is Dir Comm
and nothing may interrupt any of these priorities.
L. RON HUBBARD
LRH:ml.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
116
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 MAY 1966
Gen Non-Remimeo St Hill only Staff SHSBC Students Qual Sec Hat
Tech Sec Hat D of T Hat Supvsor's Hats
REQUIREMENTS FOR A SHSBC SUPERVISOR
To be appointed as a Saint Hill Special Briefing Course
Supervisor someone must meet the requirements of the Personnel
Control Officer, as per HCO Policy Letter of 13th February 1966.
Additionally someone must:
(A) Be a contracted SH Staff member.
and (B) Be at least a Class VI (prov) trained Auditor and be a
Clear or a Clearing Course Student (which means, of course, that
they have been released on all levels 0 to VI).
DIRECTOR OF TRAINING
The same requirements apply to the D of T of the SHSBC. However
he/she must have further technical experience such as:
(A) Have been an SHSBC supervisor with good statistics.
or (B) Have been a Director in another Department of Tech or Qual
Divisions with good statistics.
or (C) Have been an Interne at Saint Hill with good statistics.
L. RON HUBBARD
LRH:lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
117
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 JUNE 1966
Remimeo
APPOINTMENTS - LRH COMM AND EXECUTIVE SECRETARY AND ASST
GUARDIAN AND OTHERS
In all appointments of LRH Communicators, Executive Secretaries
and Assistant Guardians in all orgs, Continental Exec Divs and WW,
Clears have top priority.
Such appointments also have top urgency in becoming Clear.
In making such appointments the following considerations should
be taken into account:
1. Clear 2. Good statistics prior to appointment or while not yet
Clear 3. Length of time in orgs 4. Staff Status attained
5. Experiential track.
After this date, LRH Comms, Exec Secs, Assistant Guardians,
Divisional Secretaries, Executive Secretary Communicators and
Departmental Directors may not be given permanent appointments
unless Clear and may only hold Deputy Status unless Clear.
When cleared, a Deputy may then be appointed "Acting" which, if
held successfully for one year may then be designated as a full
appointment.
If there is a Clear on a staff who fulfills the requirements (as
given 1 to 5 above) but who has seniors who are not actively
progressing toward a state of Clear, then the Clear must be
appointed to a top executive post, supplanting if necessary any
senior who is not actively making a successful effort to become
Clear in the immediate future.
Any LRH Communicator, Guardian, Assistant Guardian, Executive
Secretary, Divisional Secretary or E.S. Comm or Departmental
Director, Deputy, Acting or Permanent, who is not making rapid and
visible progress up the Gradation Chart by standard technology
toward a state of Clear may be ordered to a properly convened
Committee of Evidence on the following charges as they apply:
(A) Failure to personally apply Scientology;
(B) Lack of effort to improve one's case;
(C) Disagreement with standard technology;
(D) Use of other practices instead of Scientology;
(E) Suppression of an organization;
(F) Blocking Clears out of executive posts;
(G) Preventing people from becoming Clear.
118
If found guilty of one or more of the above charges the executive
may be removed from post or demoted by the Findings when approved
and supplanted by a Clear or a staff member who is making good case
progress and otherwise qualifies as per 1 to 5 above.
It is the unmistakable intent of this policy letter to give
Clears executive appointment priority and to have all senior
Scientology executives Clear and to supplant as senior executives
all persons not making reasonable progress in that direction.
Momentary case difficulties, temporary bog-downs lasting no more
than 3 months and physical illness are not to be interpreted under
the heading of no-case-progress.
Failure to actively work toward the state of Clear or failure to
make any progress toward Clear or trying to keep Clears out of top
appointments are the basic data to be used in applying this policy
letter.
LRH:lb-r.rd L. RON HUBBARD
Copyright (c) 1966
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 30 SEPTEMBER (c)1968
Remimeo
EXECUTIVES TRAINING AND CASE LEVEL
The requirement for Senior Execs such as Exec Secs, Secs, LRH
Comms, Ethics Officers and Div 1 Dept I, as well as good Ethics
records, good stats on post, is that they are technically trained
to SHSBC level and are OT III.
It is proven that a person who is technically trained is much
more able to handle work and personnel than an untrained
individual.
As reality is proportional to charge off it is vital that our
Senior Execs are at least OT III.
Any HCO ES, Org ES, Public ES, LRH Comm, Divisional head, Ethics
Officer and Dept 1 Personnel who are currently on post and who do
not meet these requirements are expected to immediately get stuck
into their auditing and training and be completed within the next 6
months.
It is quite vital that an LRH Comm be trained as an LRH Comm is
supposed to hold the tech line firm and not allow additives or
alter-is.
Irene Dunleavy
LRH:ei.rd CS - 7
Copyright Q) (c)1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
119
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 MARCH 1969 Issue III (Amends HCO PL
24 April, 1968, Issue II)
Gen Non
Remimeo Franchise
PUBLIC DIVISIONS STAFFING QUALIFICATIONS
The Public Divisions are an extremely important area of action on
the Org Board. These Divisions keep the new people coming in,
businesses continuing and expand an Organization.
So in fact much is required of Public Divisions personnel. They
must be of a high cause level in carrying out the old programmes
and building new ones.
It is very clear that without the Public Divisions an Org will
not go very far.
To understaff these Divisions or to unmock them with ineffective
staff is an act of unstabilizing an organization's future and
depriving Scientology of a faster dissemination level.
Dissemination Division is also very important but where would it
be without the Public Divisions creating a public for it to
disseminate to? Exactly nowhere and expansion would dwindle more
and more each day.
There are specific qualifications required of the Public
Divisions and their personnel:
1. Anyone with a thick ethics file is NOT allowed to work in the
Public
T (c) . . .
Divisions.
2. Any new Public Divisions staff who do not attain Staff Status
I within three weeks of joining the Divisions are to be sent to PCO
for reassignment.
3. Any new Public Divisions personnel must be Grade IV Release
within one month of starting in any of the Public Divisions.
4. Each Public Division must have a Secretary and three Directors
on post.
5. There must be a fulltime booksalesman on post.
6. Every staff member in the Public Divisions must be Staff
Status IV within two months of appointment to any Public Division
post.
When any Public Divisions personnel has achieved Staff Status IV
and Grade IV Release he or she is fully entitled to wear the Public
Divisions Badge which is obtainable from Qualifications WW via your
own Org Dept of C and A.
( INFINITY Brassy Metal - ARC
Tom Morgan - Public Exec Sec WW
Jim Keely - Qual Sec WW
Bruce Glushakow - HCO Area Sec WW
Ad Council WW
Rodger Wright - LRH Comm WW
LRH:ei.cden Jane Kember - The Guardian WW
Copyright (~)1969 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
120
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 1 MAY 1958 (Issued at Washington) EMPLOYMENT
QUALIFICATIONS
Effective July 1, 1958 no person whose profile is below the
centre line of an OCA or APA or whose IQ is below 120 or whose
cases do not improve easily with auditing may be employed on any
technical or administrative post of Scientology organizations nor
may they be continued on such post.
Employment qualifications for all new hirings must include the
above.
This is not in the interest of getting people clear. It is based
on the long experienced fact that such people as are below the
centre line of an APA or OCA or whose IQ is below 100 are more of a
liability to the organization than a help. The post had better be
left vacant than be filled by sub-optimum personnel.
It is also policy to fill all technical and administrative posts
with people who are
good auditors.
L. RON HUBBARD
LRH: eden
Copyright (c)1958 [Note: This policy has since been
cancelled by HCO P/L 21
by L. Ron Hubbard July 1972, Issue IV, Staff Qualification
Requirements for
ALL RIGHTS RESERVED Hiring Cancelled ]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 23 NOVEMBER 1959
CenOCon
EMPLOYMENT OF CRIMINALS FORBIDDEN
It is hereafter a fixed policy rather than a verbal policy that
no person guilty of unpunished current lifetime crimes for which he
could be blackmailed by subversive elements may be employed by any
Central Organization or HCO and insofar as it can be made
effective, franchise holders. No such person may be given or
continue to hold any certificate.
Further no person of known or unknown criminal record or
liability in the eyes of the law may be employed by HCO or a
Central Organization without being cleared both case wise and with
the law of the area.
Immediate compliance with staff employment standards OCA-APA, IQ
and aptitude is required by me of all organizations.
To this should be added an E-Meter check for criminal records or
undetected current life crimes which could be used for blackmail
purposes by subversive agencies in assisting our destruction. Any
serious crime on the third or second dynamic should place the
person in the forbidden employment category to be remedied only by
clearing as a case and as required with the law before further
employment or use of any kind may be given or made of them.
Association Secretaries are requested to intercede for such
detected persons with the law at the person's request to mitigate
punishment.
L. RON HUBBARD
LRH:js.cden
Copyright (c) 1959 [Modified by HCO P/L 21 July 1972,
Issue IV, Staff Qualifica
y L. Ron Hubbard tion Requirements for Hiring Cancelled,
re: Meter check and
ALL RIGHTS RESERVED qualifications on hiring. ]
121
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HASI
POLICY LETTER OF 10 MARCH 1959
PERMANENT STAFF MEMBERS
Permanent Staff Members are entitled to claim Permanent Staff
Member privileges when they become in possession of their
certificate.
These privileges naturally cease should a Permanent Staff Member
leave staff without a formal leave of absence, neither can they be
claimed if a Staff Member has given notice of leaving.
LRH rd L. RON HUBBARD
by L. Ron Hubbard ALL RIGHTS RESERVED
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
ASSOCIATION SECRETARY DIRECTIVE 3 JUNE 1957
QUALIFICATIONS OF A PERMANENT STAFF MEMBER
ADMINISTRATIVE:
1. Must have been with organization three months.
2. Must know the Code of a Scientologist.
3. Must have passed an examination on the Organization Board and
Comm Centre given by HCO Board of Review.
4. Must be accepted by a staff majority vote, an Advisory
Committee majority vote and finally must be passed on favourably by
Association Secretary.
TECHNICAL:
1. Must have been with organization three months.
2. Must have a certificate in force in Dianetics or Scientology.
3. Must have passed successfully five levels of Indoctrination.
4. Must know the Auditor's Code and Code of a Scientologist.
5. Must have passed an examination by HCO Board of Review for
validation.
6. Must have passed an examination on the Organization Board and
Comm Centre given by HCO Board of Review.
7. Must be accepted by a staff majority vote, an Advisory
Committee majority vote and finally must be passed on favourably by
Association Secretary.
BOTH: A permanent staff member cannot be dismissed except by a
unanimous vote of the Advisory Committee or by L. Ron Hubbard. He
has the rights of vacation with pay. There may also be an honorary
staff member who is neither temporary nor permanent. Permanent
Staff Member Examination is given by HCO Board of Review.
Jack Parkhouse
[Note: Originally issued in two sections, Administrative and
Technical, as FCDC P/Ls of 2 May 1957 b; L. Ron Hubbard, with an
additional point between 6 and 7 which read: "7. Must have a
minister's certificate in force and must keep it in force."]
122
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 JANUARY 1960
CenOCon (Issued as Sec ED in Washington DC)
QUALIFICATIONS OF PERMANENT STAFF MEMBERS
(Cancels previous Directives)
1. Knows Organization Board.
2. Knows Communication Centre.
3. Meets OCA (APA) and IQ Standards.
4. Has worked for Organization for three months.
5. Has been checked clear on all present life overts and
withholds.
LRH:js.rd
Copyright (c) 1960 L. RON HUBBARD
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 JUNE 1960
CenOCon (Cancels previous directives)
REQUIREMENTS FOR STAFF POSTS
Applicants for staff positions in HCOs or Central Orgs must pass:
1. A security check demonstrating no criminal record or
intentions;
2. A "help check" showing normal help ability;
3. An acceptable (not wholly below centre line) profile on a
personality test; and
4. An IQ of at least 1 10.
Persons showing criminal background this life may not be
employed.
STAFF AUDITOR REQUIREMENTS
A staff auditor must have the following:
1. A professional certificate in hand and in force except where
certificate is awaiting
only final signature when the interim letter may be substituted.
2. A knowledge of modern processes.
A staff auditor, to obtain permanent staff status, must have:
1. A thorough knowledge of an E-Meter, pre-sessioning and model
sessioning.
2. A thorough knowledge of the CCHs.
3. A free needle on help.
4. A profile in the upper third of the graph.
5. An IQ of 120 or more.
6. A knowledge of the comm centre.
7. A knowledge of the Org Board.
A permanent staff member in any division must meet the above
requirements.
REGISTRAR POSTS
No person may serve in a letter writing or registration capacity
who is not
reasonably released on "help" (does not consider help impossible
in the field of action
of PrR). Such persons should be specially processed on help.
LRH:js.rd L. RON HUBBARD
Copyright (c) 1960 [Modified by HCO P/L 21 July 1972,
Issue IV, Staff
by L. Ron Hubbard Qualification Requirements for Hiring
Cancelled
ALL RIGHTS RESERVED with regard to checks and
qualifications on hiring. I
123
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 26 NOVEMBER 1960 Reissued from Sthil
All Central Orgs Already issued in SA
PERMANENT STAFF MEMBER REQUIREMENTS (Effective I April 1961)
To qualify for staff intensives, vacations, sick leave and other
benefits in an HCO or Central Org a person must be a Permanent
Staff Member.
The following are the requirements of a Permanent Staff Member:
1. Any certificate in force (including HAS).
2. Security check passed. (No Criminal, subversive or Commie
background.)
3. Help button in good condition.
4. An acceptable (not wholly below centre line, and majority of
points not lower than the centre line) graph.
5. IQ 1 10 or above.
6. A knowledge of the Comm System and HCO Policy Letter April 8,
1958.
7. A knowledge of the Org Board.
8. 3 months on Staff.
Note: (Persons showing a Criminal, subversive or Communist
background may not be employed.)
REQUIREMENTS
FOR AN EXECUTIVE POST
1. Permanent Staff Member.
2. A Professional Certificate in force.
3. Control button free needle.
4. Help button free needle.
REQUIREMENTS FOR A TEMPORARY
STAFF AUDITOR
1. Professional Certificate in force. (Or a letter showing exam
has been passed and certificate is being prepared.) (Letter from D
of T.)
2. A thorough knowledge of the E-Meter.
3. A thorough knowledge of the CCHs.
4. No inversion on help.
5. No inversion on control.
REQUIREMENTS FOR A PERMANENT
STAFF AUDITOR
1. Permanent Staff Member.
2. Free needle on Help.
3. Free needle on Control.
4. Adequate case gains on pcs processed.
Note: The pay grade of a staff member should be regulated in view
of the above as well as his actual position in the Org.
L. RON HUBBARD LRH: aec.gh.rd Copyright Q) 1960 by L. Ron Hubbard
ALL RIGHTS RESERVED
124
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 FEBRUARY 1961
CenOCon
PERMANENT STAFF REQUIREMENT CHANGES
(Modifies HCO Policy Letter of 26 November 1960)
Instead of passing an examination on the Org Board, effective on
receipt of this policy letter, a permanent staff member applicant
must pass a stiff examination on
"The Pattern of a Central Organization", HCO Policy Letter 14th
February, 1961
and
The Staff Information Bulletin that gives the paper colour flash
system and other data and has long been in staff hats, being a
condensation of many earlier bulletins. (HCO Policy Letter of April
8, 1958.)
Further, if a staff member has not qualified for permanent staff
member by deadline, he may not receive staff rate processing under
the D of P.
Deadline on the earlier policy letter is relaxed until June 1,
1961.
L. RON HUBBARD
LRH:js.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
125
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 26 FEBRUARY 1961
CenOCon
QUALIFICATION OF EXECUTIVES
See HCO Policy Letters on Executives and Personnel, 13th February
and 17th February, 1961.
I will qualify and issue a Qualification Certificate to any staff
personnel who meets executive requirements regardless of whether
they occupy an executive post or not.
This means that an Executive Qualification Certificate for a
Central Organization executive post, does not demand or command
that the holder occupy the post or receive executive units.
A person who does not actually hold an executive post but who
wishes to receive an Executive Qualification Certificate must pass
all requirements for that executive post and must receive as well a
high mark on a Hat check of that post.
Having once occupied such a post in the organization does not
automatically qualify a person but will be taken into account.
Such persons seeking an Executive Qualification Certificate,
should be handled exactly as an executive is handled in their
application.
Having extra qualified persons on staff for all executive posts
means faster expansion and quicker filling of vacated posts, with
immediate executive units rather than filling posts on a temporary
basis with the consequent long wait for units.
L. RON HUBBARD
LRH :jl. eden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
126
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 28 MARCH 1961
CenOCon
PERSONNEL POLICIES STAFF POST QUALIFICATIONS PERMANENT EXECUTIVES
TO BE APPROVED (Modifying HCO Pol Ltr of Feb 17, 1961 )
I desire now to approve of all executives appointed to post in
Central Organizations, before the appointment is given permanent
status.
I desire a full report from HASI attendant to the dismissal of
any permanent executive before the dismissal occurs.
The data to be submitted to me, to qualify a department head as a
permanent holder of post includes:
1. A minimum of 45 days successful performance of duty on post.
2. A statement from the D of P taken from pc graphs of the
Auditor quality and ability of the person being appointed.
3. The appointee's own graph and IQ.
4. A summary of his Scientology career.
5. A security check sheet on the person.
6. An E-Meter assessment, particularly on Help and Control.
7. His exam results for permanent Staff Member.
8. Report on Hat Check of post by HCO Sec.
9. SOP Goals procedure fully flattened.
No new executive, not approved by myself on the above basis, may
draw the salary of his executive post, but only the salary formerly
drawn on a non-executive post until my approval is received by the
Assn Sec. effective on receipt of the letter.
No executive may continue as an executive on permanent status,
unless approved by myself, on or after 1 August 1961, and if not
approved will revert to pay as a leading auditor even while
retaining post.
For the purpose of this Policy Letter the following posts are
defined as Executive Posts:
In HASI:
Association (or Organization) Secretary PE Director Director of
Training Director of Processing Director of Promotion and
Registration Chief Registrar (Body) Letter Registrar Director of
Material Director of Accounts.
In HCO:
HCO Continental Secretary HCO Area Secretary.
All persons permanently so appointed by myself shall be given a
small certificate to that effect.
The assembly of the materials required, 1 to 9 above, is solely
the responsibility of the person being appointed.
127
Temporary Executive Appointments to be Passed by HCO
The HCO Continental Secretary must pass upon any temporary
appointment of an executive, before the person is given post. This
does not mean such temporary appointment may receive the pay of the
post.
The authorization to appoint a temporary executive may be refused
only on the following grounds:
1. Past unsuccessful experience with the appointee on that post.
2. Graph points lower than centre.
3. IQ less than 120.
4. Security check not passed.
5. Control and help buttons.get very bad reaction on E-Meter.
6. Examination of staff profiles and longevity show other persons
better qualified for post.
If no person can be found who qualifies for the temporary
executive post, it may not be filled.
In event of abuse or confusion of this section the Assn Secretary
may stop any action in progress and send full details to me for
decision.
Temporary and Permanent Defined
A Temporary Executive fills the post on a temporary basis, using
the word Temporary in the post title. He or she does not draw the
executive post's units, but draws former units or the units of a
leading auditor, whichever is higher. He or she may be removed from
post with or without cause by the Assn Sec at any time, or a
qualified HCO Sec during the time that HCO Sec is handling a State
of Emergency.
A Permanent Executive uses the full title of and draws the full
units of a post.
He or she may be transferred to a similar post by the Assn Sec.
or by the HCO Sec who is handling a state of emergency that applies
to that department. He or she may be suspended for no longer than
two weeks in any three months from post without pay, to be
processed in event of a consistent failure in that department. He
or she may be removed from post only by myself after due
investigation, and reports are received by me.
Appointment to Staff Posts
No appointment may be made to any post on staff until the
following procedure has been followed.
An application form (green ink on pink since it belongs to
Accounts and affects pay) is made available at the office of the
Assn Sec's Secretary.
People desiring employment are directed by Reception to the Assn
Sec's Secretary (or a small stock of forms may be left with
Reception).
The application form is self-directing. The person fills in his
own various qualifications and vital statistics. It then sends the
person directly to Test in Charge to be given a test or (as is more
likely) to receive the test from his files. The person then goes to
the HCO Sec. The HCO Sec marks the application form in spaces to
review the test, makes a brief security check and marks in that
result and then states either (a) The person is employable on staff
or (by This person cannot be employed on staff until processed or
(c) This person cannot be employed.
If the results are (b) or (c) the person is so told at once. If
the results are (a) the person is sent to the Assn Sec (or his
Secretary) for interview and results of interview are marked. The
person is then told when to come to work or that he or she will be
informed if there is an opening.
If the person is employed (now or later), the application has the
units or pay marked on it by the Assn Sec's Sec and is sent to the
Accts Dept, when employment is begun.
The Accounts Dept makes a folder for the person in the creditor
file.
Accounts may not pay out a cheque until the form is in the
Accounts Dept, and is initialled OK, throughout.
128
The routing of the form is written on the left margin in each
case.
Important: After August 1, 1961 the Accounts Dept may not pay out
pay even to old staff unless an application form is in the Accounts
file.
Termination of Employment
When employment is terminated, the person terminating, to receive
his or her final pay, must be routed on a similar form.
The form is obtained from the Assn Sec's Sec. who is custodian of
all forms, by the Dept Head of the leaving person's department or
by the Assn Sec.
The form is self-routing on the left-hand margin. It is green ink
on pink paper.
The form is headed:
Termination Form Without this form you cannot receive your final
pay or any recommendation to future employers. The leaving person
fills in name and date and writes his given reason for leaving.
He gives the form to Dept Head for his or her remarks.
The leaving person then reports to HCO and gets checked out for
ARC breaks and withholds, and may be ordered to processing at
Organization expense, but not longer than 12 1/2 hours, preferably
5 hours.
If the leaving person then changes his or her mind about leaving
the form is destroyed by the Dept Head.
The person reports again to Dept Head for the form to be
continued, or destroyed in event of person staying, and then takes
the form to Director of Material to turn in his supplies and any
equipment, and get an initial. This includes E-Meter and any such
and in the case of a Dept Head or an Assn Sec may require a full
inventory by a paid company if the amount is great.
The person now goes to Accounts with the form and receives with
the form his or her final pay.
Accounts, while keeping the creditor folder of the person in a
"dead file" at the back of creditors file, until the year's storage
of files is made, places the person's original application for
employment and the termination form (stapled, termination at the
back) into Comm lines to the Assn Sec's Sec who files.
The person's final pay cheque is sent to HCO by Accounts and may
not be paid directly by Accounts to the person. HCO hands over the
final cheque when the person has been checked out by HCO or has
received any auditing recommended.
Seeking Personnel
Dept Heads seeking personnel may procure it wherever they wish,
and however they wish, but must first look in the job application
file of the Assn Sec's Sec in order to save time.
To keep the file straight, the Assn Sec's Sec should divide the
file into live (with 3 months) and inactive segments.
In times of expansion a mailing can be sent to the whole list.
This would serve to freshen the file and the replies can be filed
with the original applications. Until they lose a body, these
applicant people do not get "dead filed".
Keeping this application file up prevents the randomity of
Emergency Hiring and by-passes of security.
The most fruitful sources of new personnel are the PE and
Academy, and permanent help wanted notices should be posted in
each.
LRH:ph.cden L. RON HUBBARD
Copyright (c) 1961
by L. Ron Hubbard [This 28 March 1961 reissue of HCO P/L
17 February 1961
ALL RIGHTS RESERVED added the parts shown in this type
sty/e. ]
129
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 23 JANUARY 1962
CenOCon
PERMANENT EXECUTIVES (Amends HCO Pol Ltr of 17 February 1961)
The award of Permanent Executive status has hitherto been delayed
by changes in the processing requirements set forth in HCO Pol Ltrs
of July 22, 1961 and October 23, 1961.
Effective immediately, the award of full Permanent Executive
status shall only be made to an executive who has fulfilled all the
requirements as laid down in HCO Policy Letter of February 17,
1961, "Staff Post Qualifications", and who has also been checked
out as stably clear by HCO.
Meanwhile, any Executive who has fulfilled all the requirements
of HCO Policy Letter of February 17, 1961, except the processing
requirements, and who is not yet stably clear, shall be awarded the
status of Provisional Permanent Executive. This will entitle
him/her to draw the full pay for his/her post. But he/she will not
be allowed to draw permanent staff bonus units as an executive
until such time as he/she is checked out by HCO as stably clear.
LRH: sf.rd L. RON HUBBARD
Copyright (c) 1962
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex
HCO POLICY LETTER OF 21 MAY 1962 CenOCon
PERMANENT STAFF (Cancels earlier directives)
When a staff member has completed a contract with the
organization, has passed an examination on the Pattern of a Central
Org and has received a cleaned Prepcheck on the last two pages of
the Joburg and Form 6A, Saint Hill, informed of this, will issue a
Permanent Staff Certificate for that staff member.
LRH:jw.jl.rd L. RON HUBBARD
Copyright (c) 1962
by L. Ron Hubbard
ALL RIGHTS RESERVED
[Cancelled by HCO P/Ls 9 August 1971, Issue IV, Urgent-High Crime
PL-Operation Staff Stability and Personal Security, 16 September
1971, Issue 111, same title, and 8 January 1972 revision of 9
August 1971, Issue IV, in the Year Books. ]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 5 JUNE 1962
CenOCon
PERMANENT STAFF PRIVILEGE
Staff Members who complete Permanent Staff requirements may
receive the benefit of International Membership while they are on
the staff of a Central Organization or City Office.
A N/C invoice is made out by Accounts (so that records exist)
upon application by a staff member.
If a Permanent Staff Member leaves the Org voluntarily or is
dismissed for a valid reason, the International Membership fee
becomes payable (part of a year's membership to be worked out pro
rata).
Copyright (c) 1962 L. RON HUBBARD
by L. Ron Hubbard ALL RIGHTS RESERVED 130
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 4 JANUARY 1966
Remimeo Issue V
All Staff Hats
A copy given to
each new person
employed PERSONNEL
STAFF STATUS
(This is a Policy Letter. The basic law of this organization and
its rules are found only on letters such as this one, printed as
this one is, green ink on white paper and signed as this one is.)
A Staff Status is a number giving the value and promotion
eligibility of a staff member in this organization.
The number appears after a person's name on the organization
board in the Communication Centre.
The numbers run from zero to ten. They designate the type of post
to which a person may be promoted or the status of the person.
It is important to have a higher status number. Therefore do all
you can to increase yours.
The status numbers most important to a new staff member are 0
(zero), I and 2.
0 = Temporary
I = Provisional 2 = Permanent
Above that are the promotional numbers which must be earned by
study and experience in the organization.
There are also technical status numbers. These are not
necessarily required of personnel in non-technical departments and
are elsewhere described.
If you do your job in this org and study how to be a better staff
member you will advance and will be secure.
The first three status numbers and the states follow:
TEMPORARY
A staff member who is newly hired is designated 0 (zero) status
after his or her name on the organization board. The person is
classed as TEMPORARY until he or she has been to Review after a few
weeks on post. The TEMPORARY must obtain a slip from their
immediate senior saying they are doing fine on post and present
this to Review. Review may require they have a knowledge of the org
board and comm lines and their own department before passing them.
Review may give the person who bears a recommendation several
interviews to pass the exam but after the 3rd exam is failed, must
dismiss. If they have no recommending slip, Review notes their name
and tells the person to get one from their senior and come back.
Review keeps a close record of all persons calling on it. Review,
when a recommendation slip is presented, then may examine the
person concerning the org board, etc. as per current "provisional"
check sheet.
If the TEMPORARY is recommended and passes, Review assigns the
person a 131
PROVISIONAL Staff Status and advises Org Board and Personnel
Files by sending them chits attesting the fact. The staff member
also gets a copy.
While TEMPORARY a staff member may be dismissed with or without
cause by his immediate superior or by Review or a Secretary or
anyone senior to a Secretary.
If Review does not pass the Temporary, Review dismisses the
person. However, if the person is to be dismissed, Review must
inform the person what he must do to make himself more employable,
get the person on a PE Course and processed, etc.
When Review tells a Temporary he or she did not pass or is
dismissed, Review also informs Dept 1, Personnel Officer.
Any Temporary, dismissed, may apply again to the Personnel
Officer for employment in another section or department of the org.
Pay ceases while under dismissal. Therefore when Review dismisses a
TEMPORARY, Review -
1. Tells the person he has not passed and no more chances will be
given.
2. Tells the person how to become more employable.
3. Puts the person in the files for possible future employment if
the conditions are met (2 above).
4. Informs Dept 1. Dept 1, being advised of a dismissal:
(la) Informs Accounts at once.
(2a) Makes a note of it in the person's file noting also Accounts
is informed.
(3a) Notifies the person's immediate superior whether the
superior is otherwise informed or not.
If a Temporary dismissed is upset about it, he or she is sent to
the Chaplain.
The Chaplain, on any dismissed person coming to him should
ascertain if the above lines were followed properly, that no ethics
policy or order was violated by superiors or org officers and that
the person follows the advice to become more employable if the
dismissal is in good order. If the Chaplain finds a gross
irregularity in a dismissal he should bring the person to Ethics.
TEMPORARY is designated as 0 status on the org board.
Every quarter the HCO Exec Sec of an org must dismiss all persons
who have Temporary Status and have not become Provisionals. Such
persons are sent to Review for dismissal.
PROVISIONAL
A staff member given a PROVISIONAL rating may have recourse to
Ethics and have an Ethics hearing if dismissed. He may be
transferred to other divisions without a hearing if his division is
over-manned.
A person, after one year, may apply for permanent status.
A PROVISIONAL is designated as " I " on the org board after his
or her name.
To obtain permanent status a PROVISIONAL must obtain his or her
Basic Staff Certificate. This has a check sheet for which the HCO
EXEC SEC is responsible for compiling. This is covered in earlier
Policy Letters.
The certificate is examined for by Review and issued by Certs and
Awards. The requirements are relatively elementary but are quite
firm.
132
Ethics chits issued while the person was employed are taken into
consideration.
The Secretary of the person's division must recommend permanent
status in writing to Review before an exam may be given.
PERMANENT
A PERMANENT STAFF MEMBER may not be demoted, transferred or
dismissed without a full Committee of Evidence being held. The
person may himself request a change of status or another post or
may resign without a Committee of Evidence being convened. (The
Evidence and findings of a Committee of Evidence are taken by a
Committee composed of one's co-workers and to be valid and put into
effect must be passed by LRH personally.)
No person may be paid as permanent or posted until the person's
name appears in a SEC ED. LRH Executive Director may not at his own
discretion wish to make the permanent award and if not included in
a Sec Ed it is not awarded.
PERMANENT status is then designated on the Org Board by the
numeral "2" after a person's name.
Certs and Awards issues the Permanent Certificate, but only after
a SEC ED so declaring has been issued.
Review, passing a person for permanent must advise Dept 1
Personnel, and the AdCouncil to prepare a SEC ED for LRH Exec Dir
issue.
The SEC ED advises Accounts and Org Board, and no pay may be
changed or the permanent status posted until the SEC ED is issued.
A person failing to get a permanent status remains provisional.
A person with PERMANENT status gets longevity pay according to
the number of years employed, at so much for each year. This is
backdated to first employment.
HIGHER STATUS
The higher status numbers are given to staff members as earned by
passing check sheets. Gaining a higher status does not mean
promotion but eligibility for promotion, said eligibility being in
plain view on the org board with higher status number.
No one may have a higher status than 2 after his or her name on
any org board without meeting all requirements up to the new status
sought, and passing the check sheet for each status in sequence.
Items already passed are credited on any future check sheet where
the items occur on the check sheet and have been passed.
The HCO Exec Sec WW is responsible for all check sheets for staff
status and the use and following of this Policy Letter via HCO Exec
Secs in orgs.
Staff quotas for Divisions and Sections are set by the Advisory
Council.
No hiring, promotions, assignment of status or appointments are
made except as made above
L. RON HUBBARD
LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Modified by HCO P/L 5 January 1969, Staff Status Two, Volume
I - page 136, Volume 5 - page 255, Volume 7 - page 503. l
133
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 JULY 1966 AMENDED 19 MARCH 1968
Remimeo
STAFF STATUS (Corrects all earlier Sec Ads and Pol Ltrs)
The intentions of the staff status system and the conduct of it
require a clarification as follows:
TEMPORARY
1. After two weeks' employment, if a newly hired staff member can
obtain a written recommendation from his immediate superior, he can
report to the Staff Training Officer in the Qualifications
Division, give him the recommendation and receive the training
materials for provisional. He can then study these and get checked
out on them by the Staff Training Officer and if passed, get his
Staff Status One, Provisional.
STATUS ONE PROVISIONAL
2. When the Provisional Staff Member has his Staff Status One, he
can receive the materials for Staff Status Two from the Staff
Training Officer and begin to study and pass them by check outs
from day to day. When he has passed them all, he is given a written
examination and, passing this, he obtains his Staff Status Two.
STAFF STATUS TWO
3. When a staff member has his Staff Status Two he can apply for
the materials for Staff Status Three, executive rating, and so on
up the Staff Status levels.
Obtaining an executive Staff Status does not ensure the
appointment as an executive but makes one eligible for such
appointment.
The one year service between One and Two is abolished.
Only a Staff Status Two is now eligible for contract.
Staff Status Two, if on contract, is entitled to free processing
up to Grade V, a 50% discount on training and further processing
and uniforms. No lower status has these privileges. This is true
for all Orgs, SH, WW and AO.
A Temporary Status staff member may be dismissed, transferred or
demoted without any Ethics action. Any person still a temporary
status after 3 months on staff will be let go.
A Staff Status One must have been given an Ethics Hearing and
found guilty of a misdemeanor or more in order to be dismissed but
may be transferred without a hearing.
A Staff Status Two must be given a Committee of Evidence and
found guilty beyond reasonable doubt to be dismissed and an Ethics
Hearing to be demoted or transferred.
A deputy or acting appointment may be demoted without Ethics
action, but only to the last permanent grade.
Staff Members may request transfer or demotion without Ethics
action. PENALTY If a Staff Member breaks his Contract, leaving
employ or going to a higher Org 134
with Contract incomplete, he is then liable for FULL PAYMENT of
all courses and processing he has received at FULL RATE (not just
50%), and owes for all transport or expenses he may have been paid.
SECURITY CHECKS
Security Checks should be given any new staff on a meter.
When a theft or insecurity has occurred staff should consent to
such a check and such a consent is contained in the hiring
Contract.
CHECK OUTS
Any staff member receiving a check out from the Staff Training
Officer and flunking is told to go off and study some more. The
item being checked out is marked with a date and initial at the
point just about where the flunk occurred and if the staff member
comes for reexamination within one week, the item being checked out
is simply checked from the last mark on. But if more than one week
elapses the whole item must be examined again.
A staff member is only sent to STAFF REVIEW OFFICER for remedies
if his flunks have been continual and he is not making progress at
all.
A log, loose leaf, containing the names of a staff member per
page is kept by the Staff Training Officer.
The Staff Training Officer may not hold any additional post than
Staff Review Officer and if so check outs must consistently be at
one period of the day and review another. If traffic is too heavy
not even this additional hat may be worn. If Staff Review Officer
is singly held the holder may also audit staff, and do assists.
ORG BOARD
The Org Board must reflect the status of a staff member.
UPPER STATUS GRADES
Grades Three and above are given check sheets by the Guardian WW.
EVENING STUDY
Staff members should study in their own time not on the job. But
they may be examined or reviewed while on the job.
LRH:jc.rd L. RON HUBBARD
Copyright:) 1966, 1968 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
[Note: The 19 March 1968 amendment added the last sentence in
paragraph 8, and also the section headed "Penalty"; and under
"Security Check" added and such a consent is contained in the
hiring Contract and changed No Security Check should be given any
new staff on a meter except investigatory personnel to the above. ]
ADDENDUM per HCO POLICY LETTER OF 22 AUGUST 1966 Issue III
Only a staff member with Staff Status Two is eligible for
contract. Thus, before a Class VI may start his actual Internship
period, he must come on staff and while working in the org, study
for and attain Staff Status Two, at which time he will be eligible
for both Internship (provided of course he meets the other
requirements for Internship) and staff discounts.
LRH:lb-r.rd L. RON HUBBARD
Copyright (c) 1966
by L. Ron Hubbard
ALL RIGHTS RESERVED
135
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 5 JANUARY 1969
Remimeo Guardian Hat RAP
STAFF STATUS TWO (Modifies HCO Policy Letter 4 January 1966,
"Personnel, Staff Status")
Staff Status Two, which precedes staff signing a contract, may be
awarded by a duly appointed Asst Guardian and the ED awarding such
may be okayed by the LRH Comm provided application for such is
accompanied by full CSW which demonstrates conclusively that the
applicant is fully qualified as per policy for Staff Status Two.
Any violation of this policy which results in an improper award
of Staff Status Two being made will be considered as a False Report
and will result in the assignment of a Condition of Doubt.
Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder
LRH: ei.rd Copyright(~) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
136
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 1 MAY 1967
Remimeo Dir RAP Hat HCO Area Sec Hat Execs Hat
VOLUNTARY STAFF
It has long been known that when voluntary staff are permitted to
hold full time Org posts, considerable Dev-T ensues. This is mainly
due to unfamiliarity with Org lines, discipline and policy.
When there is no known continuity of employment such as exists
under contract, it becomes impossible to train a staff member or
keep accurate records of personnel.
This latter factor lays Orgs open to great security risk, and
further can camouflage holes. An instance of this occurred when a
C.F. Section was without any personnel and yet rose to affluence on
the graphs!
It was found that the Dir Reg had been hurrying around collecting
volunteers daily to man C.F.
Because the statistics went up, not much notice was taken of the
wild calls for help from the Dept of Reg. When personnel were
finally put into the vacant posts, the C.F. statistics slumped,
while the new full time staff frantically sorted out the mix-filing
done by the well intentioned but untrained volunteers.
Thus the following policy is mandatory:
1. The proper line for hiring staff is through the regular
channel of Personnel Procurement.
2. Volunteers may only be put on a full time post, 'in training
expecting to be hired'.
This includes staff for Advanced Courses.
Executive Council WW Mary Sue Hubbard The Guardian WW for L. RON
HUBBARD Founder
LRH: jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS
RESERVED
137
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 JULY 1968
Remimeo
ETHICS ORG SUPPRESSION OF
While there are many ways undoubtedly to suppress an org, the
most covert, most practiced and least noticed is as follows:
TRANSFERRING PERSONNEL ON POSTS OBSESSIVELY.
This makes it all but impossible to train anyone on a post.
It makes a complete confusion in a staff member as he can't
orient himself either on his own post or identify others with their
posts.
It also makes it hard to detect just who is goofing up as no one
is on post long enough for anything to be noticed except general
confusion. It thus obscures ineffective personnel.
It makes an org into a game of musical chairs in which stats
cannot rise.
As the effect is so insidious, personnel may not be hired,
dismissed, transferred, demoted or promoted without the full
approval of the Executive Council after recommendation by Personnel
Div 1 and clearance by the Ethics Officer and a review of stats or
personal life by I & R.
Therefore, any acquirement or movement of personnel has these
steps:
1. Recommendation by Personnel (attested by Pers Officer)
2. Clearance by Ethics (attested by E/O)
3. Review of stats on past posts or in life by I & R (attested by
I & R)
4. Majority vote by the EC of the org with publication in the
Orders of the Day.
THIS SYSTEM MAY NOT DELAY A PERSONNEL ACQUISITION OR CHANGE MORE
THAN ONE WEEK at the penalty of non-existence for the party (1 to
4) stale dating the action.
Obsessive transferring on a by-pass of this system so as to
adversely affect org stats, if established by Comm Ev, carries with
it the Condition of Enemy.
Org stability on post is desirable.
L. RON HUBBARD
LRH:js.rd Founder
Copyright (c) 1968
by L. Ron Hubbard
ALL RIGHTS RESERVED
[Modified by HCO P/L 21 July 1972, Issue IV, Staff Qualification
Requirements for Hiring Cancelled, re: Approvals for Hiring.]
138
HUBBARD COMMUNICATIONS OFFICE LONDON
Copies to HASI POLICY LETTER OF 9 APRIL 1957
Bulletin Board
Wash D.C. DISMISSALS AND POST CHANGES
It shall hereafter be the policy of the HASI to post all reasons
attached to any dismissal or change on post for the following
reasons:
1. To prevent unfair dismissals.
2. To prevent the occurrence of an unknown area in the past of
the organization.
LRH:rs.rd L. RON HUBBARD
9.4.s7
FOUNDING CHURCH POLICY LETTER 9 MAY 1 957
EMPLOYING & DISCHARGING OF PERSONNEL
Personnel for the Founding Church may now be employed only in the
following ways:
To fill a newly created post:
1. By the Executive Director; or
2. By the Organization Secretary after a majority vote of the
staff meeting.
To replace anyone no longer on post but the post provided for in
pay schedule:
1. By the Executive Director or the Treasurer; or
2. By the Organization Secretary; or
3. By the unanimous vote of the Advisory Council with the
approval of the Executive Director.
Hiring check sheet shall be as follows: Hired on what post, at
what date, at what pay, signed by the Organization Secretary;
acceptance of new employee's Social Security Number, and his or her
presence on staff signed by the Accountant; reported on the job at
what time and what date by the Department head under which he or
she will work. The check sheet is returned to the Accounting
Department when complete. No pay will be paid if no completed check
sheet is to hand in Accounting.
To dismiss any employee or to reduce in pay or grade any
employee, the following steps can be taken:
1. Dismissal or reduction directly by the Executive Director
(part-time, temporary, permanent and honorary).
2. Dismissal or reduction by the Organization Secretary, posting
and informing staff of cause in writing (part-time and temporary).
3. Dismissal or reduction by a unanimous vote of the Advisory
Council and not being vetoed by the Executive Director or the
Organization Secretary (permanent).
4. Dismissal or reduction by a majority vote of a properly
constituted staff meeting (one attended by a majority of staff and
on a regular meeting day), and not vetoed by the Executive Director
or the Organization Secretary.
A dismissal or reduction is sent in writing to the person giving
the day and hour of the dismissal or reduction by the Organization
Secretary, and the fact and cause is posted on the general board by
the Organization Secretary or the Executive Director.
L. RON HUBBARD President,
LRH:md.rd Founding Church of Scientology May 9, 1957 of
Washington, D.C.
[This P/L was originally issued from London on 9 April 1957. It
was amended for FCDC issue by changing Agent for Great Britain to
Executive Director, and Association Secretary to Organization
Secretary. ]
139
THE FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W.,
Washington, D.C. HASI POLICY LETTER OF 26 SEPTEMBER 1957
FILLING POSTS
Staff posts are not to be filled conditionally or temporarily.
This applies in particular to Department Head posts, Instructors
and Staff Auditors. If a person is going to leave soon, he is to be
put on a post that is easily vacated or none at all.
Temporary ideas of being with HASI rank with bad auditing in
making a person ineligible for appointment to any post. It takes
time and money to train a person up to a post. The whole
organization becomes enturbulated when posts are rapidly changed.
Henceforth, continuance on post, like ability to do its duties,
ranks in primary importance in HASI employment. Discipline where it
is necessary should be done by changing pay units, not firing.
Appoint permanently or leave the post unfilled.
LRH:rd.cden L. RON HUBBARD
Copyright Q) 1957
by L. Ron Hubbard
ALL RIGHTS RESERVED
THE FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W.,
Washington, D.C.
HASI POLICY LETTER OF 19 JUNE 1958
1 to each hat Field Offices
FREELOADERS
Any staff member may leave the staff at any time.
If a staff member does leave a TECHNICAL POST WITHOUT GOOD AND
SUFFICIENT REASON in the first year of his employment, he is
charged 250 guineas for his training, providing he has not been
dismissed.
The Association Secretary has the right to dismiss people by
reason of the APA and IQ standards as per HCO Policy Letter of May
l, 1958.
The reason for this directive is the fact that the organization
in Washington and London has been occasionally victimized by
persons giving their services to the organization for the sole
purpose of acquiring training. The expense of this training is such
as to make these services useful only after a few months have been
spent on staff. Washington and London have absorbed this expense on
occasion only to have such a person quit and avail himself of his
staff background to acquire preclears in the field. Training is
acquired in courses and it is only right that a course fee be
charged where
this trick is pulled.
L. RON HUBBARD
LRH:md.bt.rs.rd President
Copyright Q) 1958
by L. Ron Hubbard
ALL RIGHTS RESERVED
140
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO BULLETIN OF 27 APRIL 1960
Sthil
SECURITY OF EMPLOYMENT
No staff member need have any fears for his job if the following
conditions are factual:
1. Doing his work
2. On post at the proper hours
3. Observing Sthil regulations.
People who do not do their work are the only ones ever dismissed.
This is the stable datum on which I operate. People who do their
work need very little supervision and have rights. People who don't
do their work don't have rights as they need too much supervision
from the rest of us, they slow us down. Therefore I usually can be
counted upon to eventually sack people who consistently don't do
their work. I can be counted upon to defend and retain in employ
anyone who does his job. I pay no attention to rumours or gossip.
If a person's department or area is running well, that person has
my full support. The philosophy is too starkly simple to be
believed by some people. But having run businesses, companies and
groups now for a third of a century, I have found that other
philosophies about work aren't effective. Thus I support the
personnel who do their jobs and protect them from personnel who
overburden us all. In fact, the world supports me only so long as I
do my job and so I just pass the same idea along in governing
staffs.
The term "on post" should have some attention. "On post" means
activity in the area of one's job during the appointed hours. "Off
post" means getting into other people's areas and hair. People who
drift about into the areas of other people and waste the time of
others are "off-post". A person off post during the appointed hours
is obviously not only not doing a job but causing others to carry
his work and is making somebody else look bad as well.
Those who are part of Earth's people today are all part of an
economic machine, whether we like it or not. No matter how we may
dislike the fact, we live so long as our share of the machinery
runs. Maybe it will all be different some day. Just now it isn't.
Those of us who work, get along all right. Those who don't, don't.
L. RON HUBBARD
LRH :js.cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
141
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 28 JULY 1960 Re-issued from Sthil
CenOCon
HIRING AND DISMISSING (Cancels previous directives)
When appointments are made to any post in HASI (FC) or HCO, the
appointment is only provisional until approved and confirmed by the
Executive Director. The appointment is not finally valid until so
approved.
As a general rule, personnel should not be dismissed unless the
dismissal is okayed by the Executive Director. If the reason for
the dismissal is considered urgent or necessary for security
reasons, a cable should be sent.
Peter Hemery HCO Sec WW for L. RON HUBBARD
LRH:rf.gh.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Cancelled by HCO P/Ls 9 August 1971, Issue IV, Urgent-High Crime
PL-Operation Staff Stability and Personal Security, 16 September
1971, Issue III, same title, and 8 January 1972 revision of 9
August 1971, Issue IV, in the Year Books.]
142
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 NOVEMBER 1960
S.A. only Info All Orgs
STAFF TRANSFERS OR DISMISSALS
No staff member may be transferred from post or dismissed without
all facts being presented to me.
All such data must be presented before the fact of transfer or
dismissals.
Any staff member or ex-staff member has the right of appeal to
me.
In cases of bad insubordination or other acts by a staff member
that may tend toward his or her dismissal, the following procedure
must be followed:
The staff member must be given a warning by an executive. This
may be done without any hearing.
If at the end of one week, the condition has not improved or has
been repeated, a hearing may be scheduled. The hearing must be in
my presence. I may refuse to hear the matter, at which time it
becomes nul and void as an issue. If the hearing is held and the
findings are unfavourable to the staff member, he may then only be
suspended until any stipulated auditing conditions are fulfilled.
Suspension is without pay.
If the staff member refuses to fulfill the stipulations of the
suspension in a reasonable time, he or she may only then be
dismissed.
Persons found to be preventing a fair hearing or denying me
information concerning ineffectiveness or abuses, may be warned,
suspended or dismissed as above.
Persons found to be circulating false accusations against other
staff members which imperil their employment, may be warned,
suspended or dismissed as above.
In the absence of justice there is no progress and there is no
team.
L. RON HUBBARD
LRH :aec.js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
143
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 APRIL 1965
Remimeo All Staff Sthl Staff Post Bulletin Bd All new Staff
Members HATS
DISMISSALS, TRANSFERS AND DEMOTIONS
It may not have come to the notice of all staff that HCO Justice
policy letters forbid staff members being sacked, demoted or
transferred.
Only persons with "Temporary" or "Probationary" status can be
dismissed as they are not staff completely as yet. Only persons
with Acting or Deputy status can be demoted as the appointment is
not permanent.
All others, to be demoted, transferred or dismissed without their
consent must be called before a Committee of Evidence. If the
findings of the Committee recommend dismissal, demotion or
transfer, only then may it be done.
A Committee of Evidence is convened by the Office of LRH through
the HCO Secretary and is composed of 5 other staff members like
yourself. Its purpose is entirely to obtain evidence and recommend
action which the Office of LRH then modifies or orders. No other
Justice actions or punishments exist in this org than those found
in Justice pamphlets or Letters.
If a person is wrongly dismissed, demoted or transferred he or
she may request a Committee of Evidence from the HCO Secretary and
may have recourse. A person so requesting may not also request
their seniors to also be tried but evidence may be obtained from
them (seniors). If your seniors have acted outside the Justice
Codes they can be handled in exactly the same way by higher
authority.
Your job is secure. It is also covered by the Justice Codes of
HCO. These are found in HCO (Hubbard Communications Office) Policy
Letters which arrive in mimeograph form in the HCO Secretary's
Office and which are also being made available in booklet form.
Keep the Justice Codes for a secure job and a peaceful
organization.
L. RON HUBBARD
LRH:wmc.cden Copyright(~) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Amended by HCO P/L 12 July 1971, Issue III, Appointment of HCO
Area Secretaries, in the 1971 Year Book. ]
144
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 26 OCTOBER 1965
Gen Non-Remimeo
LOW STATISTICS
Personnel Control Officer is to be advised by Secretaries or LRH
Communicator for Div VII, of unsatisfactory Personnel.
Personnel Control then looks into the matter, finds out what they
were doing, and what they can do and either recommends a change of
post, or recommends sending to Staff Review Officer.
If sent to Staff Review Officer, Staff Review Officer will make
recommendations to help them improve their condition and route them
to proper placements outside the org.
It should be noted that failure to produce a satisfactory
statistic is violation of the staff contract.
L. RON HUBBARD
LRH:ml.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14
JULY 1966
Sthil Only All Staff
DISMISSAL OF STAFF
When a Staff Member is dismissed, he or she must be given:
1. One week's notice if employed continuously for more than one
week, and up to one year; or given one week's pay in lieu of
notice.
2. Two weeks' notice if employed continuously for 2 years or
more; or given two weeks' pay in lieu of notice.
3. Four weeks' notice if employed continuously for 5 years or
more; or given four weeks' pay in lieu of notice.
L. RON HUBBARD
LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
145
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 16 MARCH 1968
Remimeo
POST CHANGES (Reissued and Amended from Flag Order 515)
Before a post may be changed, or a person removed from it and
another appointed to it, there must be a Board of Investigation to
determine -
Record and fitness of the person being removed or transferred.
Reasons for transfer.
Record and fitness of the person being appointed.
Reasons for appointment.
If the post is not in present time or is backlogged, the person
being removed may be called upon to bring it up to present time.
The hat of the post must be modernized by the Board and the
person being removed or transferred.
Any losses or damage to the material of the post must be
explained and, if the Board requires it, made good by the person
being removed or transferred.
Even if a post change is an emergency measure, the Board must
still be held.
The Boards are appointed by the local LRH Comm and the findings
are sent to LRH Communicator WW.
L. RON HUBBARD
Founder
LRH:js.cden Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
146
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 JUNE 1968 Issue II
Remimeo
PERSONNEL
Hereafter no staff may be hired, transferred, promoted, demoted
or dismissed without these three things:
A. Action passed upon by the Executive Council.
B. Any form to hire, transfer, promote, demote, or dismiss
personnel must have data on the person and the recommendation of
the Personnel Officer under whom it comes in Dept 1.
C. Any such form must have the Ethics record of the person in
brief and the recommendation of the Ethics Officer.
B & C are done before the form goes to the EC.
Use of this policy to prevent an org from expanding is
actionable.
The form must not be slow. The line must be very fast.
The EC must convene in extra sessions on such cases.
The form is filed in the Ethics files under the person's name as
are all personnel files hereafter.
L. RON HUBBARD Founder
LRH:js.cden Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
147
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 SEPTEMBER 1965
Remimeo
HCO Division Dept of Inspection and Reports Dept of Routing,
Appearances and Personnel INSPECTION OFFICER
The duty of the Inspection Officer is to inspect the status of
various projects and orders and to report this to the Secretary of
the Division concerned.
The Inspection Officer does not issue orders or instructions to
staff.
In reporting the status of projects and orders the Inspection
Officer does not send a carbon to the personnel concerned but sends
a carbon of his report to the Secretary concerned.
These reports are forwarded through the Director of Inspection
and Reports, the HCO Area Sec and the HCO Exec Sec. then to the
Secretary concerned.
Copies of all Inspections made are filed by the Inspection
Officer in the Org Personnel File of the personnel concerned.
Therefore all Inspection Reports are in triplicate, Original and
one copy on the route noted above, one copy to the Org Personnel
File of the person concerned.
All Ethics chits originated because of non-compliance and
alter-is on projects or orders are filed by the Secretary
concerned, not by the Inspection Officer.
THE ORG PERSONNEL FILES
The Personnel Officer in the Dept of Routing, Appearances and
Personnel keeps the Org Personnel Files.
These consist of a file by Division and Department with the
personnel in separate folders filed alphabetically in their
Department. The HCO Exec Sec and Org Exec Sec are filed in the
Executive Division by their offices. Secretaries are filed as the
Division Personnel name.
Nothing is filed nebulously by Division, Department or Section
only but by a person's name in that portion. Example: A report
concerning the "Organization Division" is filed in the folder of
the actual name of the Org Sec. A report concerning the "Dept of
Tech Services" is filed under the actual name of the Director of
Tech Services.
When Personnel are transferred their whole folder is shifted to
the new post. On a dismissal the file is closed out and filed under
Past Personnel by alphabetical name.
The Personnel Officer puts a separate copy of any SEC ED, Admin
Letter or Ethics Order into the folder of every person it mentions
and when a Division, Dept or Section is nebulously mentioned (no
actual name, only the Division, Dept or Section) a copy of it goes
into the files of the personnel in it.
To do this, extra SEC ED copies are run off by Secretarial
Executive Director or by mimeo.
The name on the directive is ringed with a pen before it is filed
in a person's file.
148
Inspection Reports are filed as above.
As each new person is hired, a folder is made by the Personnel
Officer and put into the Org Personnel files.
Copies of all Contracts, Agreements or legal papers connected
with the person are filed in the Org Personnel Files. The originals
are kept in Val Doc.
At Saint Hill such a file is kept for every organization in the
world. It is kept as above but is of course much thinner.
All Leadership Surveys, HCO Exec Letters answered by the person
are filed in his file at Saint Hill as well as any correspondence
from the Comm Member System and its reply.
Continental Orgs keep a skeletal file of the other orgs in their
Continental Area.
All org board copies of other orgs are kept by a senior org in
the Org Personnel Files at the head of the file for that org.
Orgs other than Saint Hill and Continental orgs have for their
outer org file only the org board copies of their senior orgs when
issued.
The Org Personnel File is used for purposes of promotion and any
needful reorganization and so should contain anything that throws
light on the efficiency, inefficiency or character of personnel.
The Org Personnel File is consulted by Ethics (see HCO Pol Ltr 1
September 65 Ethics Protection) to determine whether or not a
personnel's statistics are up or down so that it can monitor its
own actions accordingly and not bother personnel with up
statistics, handle medium statistic personnel routinely and come
down hard on down statistic personnel.
Copies of the Divisional Ad Comm reports, the Ad Council reports
and occasional spare OIC graphs that show a number of weeks are
also filed in the Org Personnel Files to help Ethics decide who or
what to investigate when receiving bad reports.
Ethics has its own files. HCO also has a Valuable Document file
kept under lock and other files. The Org Personnel File does not
abolish any of these for it is purely a personnel matter to aid in
appointments, assignments and promotion and Ethics actions against
personnel.
Great care should be taken by the Personnel Officer to see that
anything creditable or discreditable about any personnel is filed
under that person's name in the Org Personnel Files.
L. RON HUBBARD
LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
149
HUBBARD COMMUNICATIONS OFFICE
Remirneo Saint Hill Manor, East Grinstead, Sussex
HCO ES Hat
HCO AS Hat HCO POLICY LETTER OF 8 DECEMBER 1968
Dir RAP Hat Issue II
PCO Hat
DEPARTMENT ONE ADMIN - SERVICE RECORDS
Department One is hereafter to keep its own administrative
Service Record for each staff member.
These are uniform throughout Scientology and are already kept in
the Sea Org. They are solely for the purposes of Personnel
Assignment data.
The Service Record is kept on light-cardboard weight paper, in a
two-holed loose leaf book. The Service Records of staff who have
left may be kept in the back of the book or sent on to the org they
have gone to.
Once the Background section has been filled out (which is done in
Dept One when the person first comes on staff) there are only 7
things which need to be logged in the Service Record:
1. Change of post (include date and whether demoted or promoted)
2. Enemy or Treason Declare (date, by whom and reason) 3.
Completion of Training level or Staff Status (date) 4. Attainment
of Pc Grade (date) 5. Signed a contract (date, length, org) 6.
Departure from org staff (date, where to) 7. Assignment of Power
condition (date)
NONE of the above is more than a one-line entry.
The Service Record is typed. The book is kept in PT DAILY by the
person assigned to it, by reference to the published orders of the
day, plus information from Tech on completions. Even in a large org
this is no more than an hour or so of work. But it must be done as
an invariable routine, as regular as brushing teeth, otherwise it
becomes a mad scramble once a week or when someone's record is
demanded.
The Service Record does not stay in the org, it follows the
person himself when he goes. HCO is responsible for sending it on
to the next org, keeping a photocopy on hand. Be sure to keep the
photocopy.
For purposes of more thorough investigation Ethics files are
consulted and the Service Record in no way replaces these.
A Service Record is numbered as follows: Abbreviation of org +
number (start from 0001). If the person changes to another org it
is numbered again by that org in the same fashion. Numbering might
eventually look like this:
SERVICE RECORD
Number:
NY 0098 SH 0206 WW 0295 S.O. 0401
This would be over a period of months or years.
The reason for putting this system in is that in the face of a
tremendous expansion of our activities we require a simple and
readable method of seeing what someone is all about. It is
senseless to try to build up this knowledge anew each time, or for
the Execs to have to carry it all around in their head.
Later on, dealing with staff members who have been actively in
Scientology for decades, the Service Record will still be a
handleable bit of admin.
The dimensions of the Service Record are 8 x 14 inches. Example
of the format is attached as part of this HCO P/L.
N. Jessup
LRH: ei.rd CS- 1
Copyright Q) 1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
150
Number:
SCIENTOLOGY STAFF RECORD
Date:
NAME NATIONALITY SEX
ADDRESS DATE OF BIRTH
NEXT OF KIN
MARRIED/SINGLE/DIVORCED/SEPARATED AGES OF CHILDREN
BACKGROUND
Training and education_
Past jobs held (Date and length of time)
Special skills: Can type Languages
Others
Government or Political Groups ever affiliated with
Religious groups ever affiliated vvith_
Ever affiliated to a suppressive group (dates)
Drug history if any (dates)
When did you contact Scientology and Dianetics Through whom
Any physical defects or handicap
Psychiatric or Institutional History (dates)
Results of tests (if taken) Leadership Judgment_
Social/Anti-Social IQ Other
Attested that the above is true and complete (full signature)
SERVICE RECORD
1. STAFF TRAINING (fill in date achieved):
SSI SSII OEC_
MINISTERS
2. TECH TRAINING: HRS BITS HCS HPA HVA HSS
Vl
HGA Vll_VIII _ _
3. GRADES ATTAINED: (c) I II III IV VVA
Vl CLEAR OTI OTII OTIII_OTIV OTV
OTVI OTVII OTVIII _
151
Scientology Staff Record: Page NAME
Date
152
HUBBARD COMMUNICATIONS OFFICE LONDON (Issued at Washington) HCO
POLICY LETTER OF 24 JUNE 1957
NEW POST HAT MATERIAL
When a new post is created, the person on this post will receive
a copy of past HCO and Founding Church (HASI) Policy Letters. Those
policy letters applicable to their hat should go in their hat
folder, others in their general bulletin folder.
L. RON HUBBARD
LRH: md. rs.rd
HUBBARD COMMUNICATIONS OFFICE WASHINGTON, D.C. HCO POLICY LETTER
OF 27 FEBRUARY 1959
DUTY OF AREA SEC RE PERSONNEL
The Area Sec provides and puts hats on Central Org Personnel and
is responsible to see that their hats are provided, are put on
(repeatedly if necessary), and are changed or turned in when
personnel changes.
The Assoc Sec or Org Sec procures persons, puts them bodily on
post, puts the person's hands on the equipment or mest of the job,
handles pay, supervises the actual conduct of the work (gets the
work done), sees that the proper hours are kept, etc. and changes,
transfers or dismisses the personnel.
These two functions are distinctly different and must not
overlap.
L. RON HUBBARD
LRH:iwh.dlf.rd
153
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill
Manor, East Grinstead, Sussex HCO BULLETIN OF 23 SEPTEMBER 1959
HCO Secs only
CARRYING OUT INSTRUCTIONS
My DC HCO Office was much enlightened when I told them after a
flap that when people question orders coming through HCO people
weren't compelled to think up new and wonderful answers. The job of
HCO was to make the original order stick.
In other words if by any line I require somebody to do something
in an Org and they come to you and ask for more data on it, you are
supposed to say "What did he say?" and then they read it back at
you and you are supposed to say "Well that's what he said, now
please do it." And they say "We can't do it because yap yap" and
you say "Read it again" and they do and eventually they find out
what it is they are ordered to do and they only find out THEN that
they can do it.
You are there to make Ron's orders stick. We've already proven
that when they don't the whole thing starts to go around the bend
because my orders are based on years of know-how and the other
fellow's changes are based on no experience.
So your first action is to know what it is I'm telling people to
do and then to make those orders stick, usually by quietly and
patiently getting them to understand what they are. The HASI London
Arthritic Project is a good case in point. It wasn't followed very
well and now there is traffic on the lines about it and if I didn't
now try to straighten it up believe me it could create thousands of
words of traffic because the way it is rigged now it will detract
from the income of the whole Org by bad programming (jamming
lines), not make income for it, which is a reverse of my
intentions.
Each department in a Central Org is rigged like a clock. People
who are trying to succumb do it by failing to get the gen and then
doing something that louses up the machinery.
Your function is to keep the place going the way it was intended
to run and not the way somebody else thinks it ought to. Example:
within the past three months HCOs have got Melbourne and Auckland
to handle departments exactly the way they were set up to run. They
have both experienced higher income lately. The business available
was the same. Only the method of handling the line was changed
(except that the new Assn Sec Melbourne was willing to run it right
over the staff's collective dead body if need be) and it was
changed directly back to my policies and suddenly the places
boomed.
Get them Hats on people and get the lines running the way they
are supposed to and you'll have high income weeks almost at once.
L. RON HUBBARD
LRH:iet.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
154
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO
BULLETIN OF 10 FEBRUARY 1960 Re-issued from Sthil
CenO
PUTTING HATS ON
The following extract from a dispatch written to LRH by Mildred
Galusha, Sec ED and LRH Personal Sec in Washington DC:
"Just want to thank you for putting Bonnie Turner on HCO
Secretary post, and to tell you that in my opinion he is doing a
very good job indeed.
"He is bringing some order in quarters where there wasn't much.
He knows his policy and doesn't dilly dally with it.
"The way he is putting Org Sec on post is something to
see - getting her baskets lined up, emptied, getting her lines
straight, putting stuff in hat which wasn't there, getting her to
know it, etc. getting her office neater, etc. it's lovely to watch.
I've never seen an Org Sec put on post before and it's great the
way he's doing it. And, I think Org Sec appreciates it!
"Sure hope he remains on this post. He's the one for it in my
opinion."
Bonnie took over the HCO Sec's post at a difficult time. Marilynn
Routsong had just stepped into the Org Sec's post at a moment's
notice. It was a time when firm guidance and leadership paid off.
Both Bonnie and Marilynn are much to be commended for the way in
which they have helped to hold things together in Washington.
This shows that, in an emergency or otherwise, knowing policy and
following it and getting others to follow it, and generally putting
hats on the staff, is one of the first duties of the HCO Sec in any
Org - certainly the best way in which the HCO Secretary can help
other staff members to do a good job. When properly done, the staff
member concerned will appreciate it and be happy about it, because
he knows then what his job is, and that he is doing it well.
Peter Hemery HCO Secretary WW for L. RON HUBBARD
LRH :js.rf.cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
155
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 JUNE 1961
CenOCon
TECHNICAL HAT CHECKING VITAL POLICY FOR HCO AREA SEC
The HCO Area Secretary not only does Hat Checks routinely upon
all new and all old Staff Members, but also checks all staff out on
all Bulletins and Policy Letters issued for the week.
This is done by having a folder for all Bulletins and Policy
Letters issued. On the back of each Bulletin or Policy Letter is
written the name of each Staff Member on whom a check of the
Bulletin or Policy Letter has been made, the date the check was
made, and whether they passed or failed the check. When all
persons, to whom the Bulletin or Policy Letter was directed, have
passed a check on the Bulletin or Policy Letter, then the checking
job on the Bulletin or Policy Letter can be considered finished.
The check is done simply by calling the Staff Members in and
asking them one random question taken from some part of the
material contained in the Bulletin or Policy Letter. If they fail
to correctly answer this one question, they are flunked on the
check, told to re-study it and come in again for a re-check. A
Staff Member is called back as many times as it is necessary for
him or her to answer all the most searching questions correctly.
Choose different sentences from the text as subjects for
questioning.
The HCO Area Secretary does not engage in explanations or
discussions. The above is the entire procedure.
The purpose of this Bulletin and Policy Letter checking is to
make all sure that Staff Members are always informed of up-to-date
material, to reduce Dev-T caused by people not having read their
Bulletins or Policy Letters, and to increase faster execution of
directions.
L. RON HUBBARD
LRH: imj.rd Copyright (I) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
156
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 JUNE 1963
CenOCon
POLICY CHECKS
The HCO Area Secretary is, by policy, bound to check all new
policies that are issued for the week.
If a Policy Letter, Sec ED, Admin Letter, Technical Bulletin or
Directive comes in and it applies to your post, you can expect the
Area Sec to contact you re a hat check on it.
The Technical Director and the Assoc Sec will be checked on new
Technical Bulletins for the week. The Association Secretary will be
checked on any new policies or re-issued policies for the week.
Staff auditors receiving routine training under the Technical
Director will not be checked unless the Area Secretary is
specifically up to an Org Rudiment for auditors.
Academy personnel will be checked over on any new training
materials in the week they are issued.
This programme does not interfere with routine hat checks as per
org rudiments. The purpose of this programme is to help ensure that
staff know policy and can understand it and quickly apply it.
Issued by: Peter Hemery
HCO Sec WW
for
L. RON HUBBARD
Authorized by: L. RON HUBBARD
LRH:gl.rd Copyright(~) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED
157
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 2 JANUARY 1968
Remimeo
Hats Officer's Hat
Staff Training
Officer's Hat HCO HAT SECTION
ORDERS TO STAFF
HCO has always had the duty of getting policy known and applied
by staff.
Though Review Staff Training Officer now has the duty of checking
them out, this does not relieve HCO of the duty of seeing that
staff get checked out on Policy relative to their post and basic
Org Policy.
This is now the duty of the Hats Officer in Dept of Routing,
Appearances and Personnel.
When a new person comes on to a post or a person is transferred
to a new post, the Hats Officer collects the old hats and issues a
Time Machine Order to the person to get checked out on the vital
policy covering their post.
A person who is doing a lot of Dev-T actions and is offline or
off-policy in any actions should be reported to the Hats Officer as
well as Ethics so that the Hats Officer can order checkouts on the
appropriate Policy Letters and on Bulletins.
The Secretaries can also order their personnel to checkouts or
can notify the Hats Officer of personnel who need checkouts.
Since Dept 1 is responsible for the efficiency of personnel and
for their knowing the Policy covering their hat, all staff is under
HCO with regard to their Hat and so can be ordered to be checked
out on Policy.
When a staff member is not productive even after grooving in,
Personnel Control then takes over and handles the person by staff
status policy.
Taken from SECED 543 SH written by Mary Sue Hubbard
Proposed by a Board of Investigation
Len Regenass
Kevin Kember Halldora Sigurdson
Tony Dunleavy : Qual SecWW Len Regenass : HCO Area SecWW Eunice
Ford : HCO Exec Sec WW Tony Dunleavy : Org Exec Sec WW Ken
Delderfield : LRH Comm WW Joan McNocher : D/Guardian WW
Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder
LRH:jp.rd
Copyright (I) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED
158
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 MAY 1970
Remimeo Hats Of ricer Hat
HAT CHECKOUT SEQUENCE
In checking out Hats on staff, the Hats Officer should follow an
exact sequence:
1. Check out the Org Seniors and Div heads on their hats.
2. Check out the Org divisional heads on all the hats of their
immediate juniors.
3. Check out the personnel of each division.
4. Check out the hats of seniors and divisional heads on the hats
of seniors and other divisional heads.
5. Check out any other personnel earlier unavailable.
The reason for the sequence is that if you check out the juniors
in a division without checking their hats out on their senior, the
senior can easily issue incorrect orders to the wrong terminals.
This knocks off the hats, invalidates hats in general and IS THE
REASON HATS FALL INTO DISUSE.
There is a law on this-A SENIOR MUST KNOW THE DUTIES OF ALL THOSE
WHO COME UNDER HIS ORDERS.
When this law is violated any efforts of the Hats Officer become
invalidated and nullified.
There is another law - TO HOLD THE FORM OF THE ORG ALL THOSE
ENGAGED IN CONFERENCES OR ROUTINGS MUST KNOW THE HATS OF THOSE AT
THEIR OWN LEVEL OF ACTION WITH WHOM THEY ARE ASSOCIATED.
It follows of course that routing terminals must know the hats of
those to whom they connect and who are connected to them on comm
lines. Thus this is the last series of checkouts a Hats Officer
does in a full sweep.
Hats are checked out against an org board using the above
sequences.
The ideal organization would be composed of a staff who each one
knew all the hats of the group.
A Hats Officer is warned that it is almost impossible to check
out hats in a group that has not had a "Chinese school" drilling on
that org's org board. (Chinese school is an answering chorus of
responses to a teacher's questions, the teacher standing by an org
board or chart with a pointer.) Where there is no Staff Training
Officer this is undertaken by the Hats Officer.
Also where there is no STO, Divisional Summaries of actions are
checked out by the Hats Officer.
L. RON HUBBARD
LRH: dz. eden Founder
Copyright (c) 1970
by L. Ron Hubbard
ALL RIGHTS RESERVED
159
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 28 MAY 1968 (Reissued from Flag Order
No. 785)
Remimeo
Volunteers and non-contracted Staff may only work in AO's. They
may not work on ships in the SO.
This does not bar volunteers working in AO's becoming SO members.
If they sign a contract, they can then come to SO.
L. RON HUBBARD Founder
LRH:js.cden Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
160
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 AUGUST 1968 (Reissued from Flag
Order No. 1 186)
Remimeo Corrects earlier P/L of same date Qualification A.
SEA ORGANIZATION QUALIFICATIONS OF THE SO
Flag Orders 1101 and 1103 dated 28th July 1968, and Cancellation
of Flag Order 12/8/68, concerning Qualifications for Sea Org, are
all cancelled.
Herewith are the qualifications that must be established for a
person to join the SO.
A. Class III Auditor or above or old HPA.
B. Grade IV Release or above.
C. 3 months or more experience in a Scientology Org.
D. Ethics clearance from local org.
E. Ethics clearance from WW.
F. No long term financial obligations or debts of large sums.
G. May not enter SO while under 12 years of age/may not bring
children under 12 years of age.
H. A person 12 years of age to 21 must have parents' permission
in writing.
I. May not enter the SO in an effort to dodge being drafted.
J. May not use the Sea Org to solve one's marital difficulties or
get away from spouse.
K. Must be willing to sign SO contract before coming.
L. Must settle any contract with another org.
Those who owe money inevitably have to leave the SO to pay their
debts so become of no use.
Also in the SO we have as many children as we can currently cope
with to train and educate.
It has been observed that those who have trained as auditors have
in doing so demonstrated actual intention to help others. Those who
have not had auditor training have, in many cases, demonstrated the
primary intention of helping themselves and so are of little value
to the Sea Org and should be on the public lines as preclears
instead.
Evidence of all the above qualifications must be presented by the
applicant.
Irene Dunleavy
LRH:js.rd CS - 7
Copyright (c) 1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
[This Policy Letter has since been cancelled by HCO P/L 21 July
1972, Issue IV, Staff Qualification Requirements for Hiring
Cancelled. (c)
161
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 18 AUGUST 1968
Remimeo (Issued from Flag Order 1233)
BPI
All Ethics hats SEA ORGANIZATION
SO mailing list
ETHICS CLEARANCE An Open Letter to all Sea Org Applicants
No one is allowed to slow in any way a person desiring to join
the Sea Organization, if he is qualified as per Flag Order l 186.
To do so is considered Suppressive.
You do need Ethics Clearance from Ethics International but this
is obtained in a very exact and very speedy fashion: as soon as you
have requested and obtained clearance at your local org (which the
Ethics Officer there is obliged to handle immediately) your E.O.
then telexes the International Ethics Officer at Saint Hill in
England. This telex is handled immediately at St Hill by
International Ethics and the reply comes back Yes or No within 2
days - No should be 24 hours.
If the answer is No, International Ethics is obliged to state the
reason why.
There are 8 possible reasons for negative reply:
1. Past enrolment in a Suppressive group.
2. This lifetime Suppressive Order on you.
3. Record of Institutionalization.
4. Criminal record within 5 years.
5. Broken contracts in Scientology.
6. Unpaid debts still unpaid.
7. A large, consistently poor and unchanging file.
8. Draft dodging.
THERE ARE NO OTHER REASONS FOR ETHICS DISQUALIFICATION.
Therefore, if you do not have any of these 8 you can count on
receiving an OK from International Ethics within 48 hours.
IF YOU DO NOT, then telex or telegram personally, yourself,
directly to CS-1 Aide c/o OTL WW, giving basic data and requesting
help. You can be sure then: (1) that you will get action (2) that
anybody down the line who failed to get your clearance handled is
in trouble.
If there is a comm lag of more than 24 hours it means we are at
sea. Stay calm - we will soon hit port for fuel and water.
The same applies in your local org - if you are slowed down in
any way from getting clearance, telex or cable me directly giving
the name of the Ethics Officer, the name of the HCO Area Sec. and
the name of the HCO Exec Sec. if you know them. They are all in
trouble if you have actually been stopped.
A negative reply to request for clearance can, if unjust, be
petitioned by mail to
CS- 1 Aide c/o OTL WW, Saint Hill. Give all the facts.
As you wish to join us, we will protect you.
W/O Nate Jessup
LRH:NJ:tvd.js.cden CS - 1 Aide
Copyright (c) 1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
162
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 27 AUGUST 1968 (Issued from Flag Order
1265)
Remimeo
SEA ORGANIZATION
SEA ORG INTERNES
Any Class VI who wishes to do so may interne for the Sea Org.
The requirements are the same as for any other Sea Org applicant.
A Sea Org Interne undergoes a brief period of deck and Seamanship
training prior to beginning Class VII.
From Class VII he may go on to Class VIII in the Sea Org and
eventually become a Tech Missionaire.
The contract is for One Billion Years.
Technically trained Sea Org personnel are vitally needed and are
granted special insignia, etc. once their Basic Seamanship is
complete.
LRH:NJ:tvd.js.rd W/O Nate Jessup
Copyright (c) 1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 SEPTEMBER 1968
Remimeo
SEA ORG RECRUITS - TRAVEL EXPENSES
Persons who have been accepted to join the Sea Org and signed the
Contract, pay their own travel expenses to reach the destination of
where the Sea Org is located.
This is in no way intended as a stop on joining the Sea Org, but
will eliminate us having to pay enormous travel expenses and puts
the responsibility where it belongs.
Robin Roos CS-3 for
L. RON HUBBARD Founder
LRH: RR:ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
163
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 NOVEMBER 1967
Remimeo HCO Exec Sec Hat Org Exec Sec Hat HCO Area Sec Hat Dept
of Comms Hats
HCO DIVISION, DEPARTMENT OF COMMUNICATIONS
In accordance with HCO Policy Letter of February 28, 1966
entitled, "Danger Condition Data, Why Organizations Stay Small",
the following sets out the sections and units of the Department of
Communications.
All Organizational Boards are to be posted in accordance with
this line-up.
DEPARTMENT OF COMMUNICATIONS Director of Communications PUBLIC
ORIGINATION SECTION Public Origination Officer MAIL RECEIPT UNIT
Mail Receipt In-charge Mail Logging Clerk Mail Opening Clerk Mail
Invoicing Liaison Clerk Customs Clearance Clerk
ORIGINATION INFORMATION UNIT
Origination Information In-charge Telephonist Bulletin Board
Information Clerk Public Originations Promotion Clerk
RETURN ADDRESS UNIT
Return Address Clerk
OUTFLOW COMM SECTION Outflow Comm Officer ADDRESS UNIT
Address In-charge Address Collection Clerk Address Checking &
Mail Forwarding Clerk Plate Tabbing Clerk Plate Embossing Clerk
ADDRESSING UNIT
Addressing In-charge Envelope Addressing Clerk Special Lists &
Card File Clerk Stuffing Clerk Geographical Sorting Clerk
MAIL OUT UNIT
Mail Out In-charge Mail Out Logging Clerk Franking Machine Clerk
Package Insurance Clerk Mail Out Delivery Clerk
164
LETTERS OUT UNIT
Letters Out In-charge Letter Typists Letter Signature &
Collection Clerk
COMM SYSTEM ESTABLISHMENT SECTION Comm System Establishment
Officer COMM CENTER UNIT
Comm Center In-charge Comm Center Basket Clerk Comm Center
Ribboning Clerk
STAFF COMM STATION UNIT
Staff Comm Station Clerk
INTERNAL COMM SYSTEMS UNIT
Internal Comm Systems In-charge Electronic Aids Technician
Inter-office Telephone System Clerk Public Address Systems Clerk
INTERNAL COMM FLOW SECTION
Internal Comm Flow Officer COMMUNICATIONS DISTRIBUTING UNIT
Comm Distributing In-charge HCO Dispatch Courier Mail
Distributing Clerk Mimeo Distributing Clerk
COMM INSPECTION UNIT
Communication Inspector Bulletin Board Clerk Letters Inspection
Clerk Lost Dispatch Clerk Lost Mail & Packages Clerk Letter Policy
Checking Clerk
HCO STENO UNIT
HCO Steno Secretarial to Executive Directive HCO Mimeo Clerk
Xerox Clerk HCO Steno Files Clerk
INTRA ORG COMM SECTION Intra Org Comm Officer
INTRA ORG COMM UNIT
Intra Org Comm In-charge Intra Org Dispatch Liaison Intra Org
Dispatch Expeditor Intra Org Mail Packaging Clerk
TELEX UNIT
Telex In-charge Telex Operator Telex Distributing Clerk Telex
Files Clerk
Mary Sue Hubbard
LRH:jp.rd The Guardian WW
Copyright (c)1967 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
165
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 6 JULY 1959 Issue 2
Convert Sec E.D. CenO
OUTFLOW
Outflow is holier, more moral, more remunerative and more
effective than inflow.
The order of priority of staff action follows for any department
or staff member:
1. Outflow to general public using any comm particle or body, 2.
Inflow of income producing comm particles, 3. Outflow of finished
work or reports to other org members,
4. Inflow of orders, requests, information from other org
members.
Give priority in terms of time as above and increase your unit.
L. RON HUBBARD
LRH:gh.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
166
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex
Remimeo HCO POLICY LETTER OF 24 FEBRUARY 1966
Exec Sec Hats
HCO Sec Hat HCO Division, Dept 2
Dir Comm Hat
All HCO Hats MAIL STATISTIC
All mail points Hats
DIR COMM'S FUNCTIONS
The gross divisional statistic of HCO is letters out and letters
in. Why?
Because the Existence of an org is real to the public mainly by
writing in and getting answered.
The volume of letters out and letters in is wholly in the ability
of HCO to control. After all, it is the Hubbard Communications
Office.
When letters don't go out in volume, the public and field don't
know the org is there.
When letters come in and aren't answered then the public jolly
well knows the org isn't there and gets ARC Broke about it as well!
You can advertise. You must send out mags and these also say the
org is there. But that personal communication to Joe, Joe's reply
and answering Joe is vital vital vital for Joe now knows you're
there.
The ARC Triangle consists of Affinity, Reality and Communication.
Of these, Communication is the most vital. As you'll find in 1950
booklets, when you want to raise one corner of the triangle you use
the other two. If you want more C, you raise A and R. If you want
more R you raise A and C. If you want more A you raise R and C.
Now why do many people get cross with an org when they don't get
cross with me? It's a proven fact that this is so. Even SPs have
come in on an Amnesty and snarled at the org but demanded it obey
me! You should take a look at this. Why?
It's because I communicate to them. Aside from my actual interest
in them and aside from books and tapes of mine I see to it my mail
gets answered and work hard to make sure it is and change any
system that doesn't get it answered quickly. And my order is to
mail answerers on my lines "Give them what they want and keep the
peace". So I have a good mail statistic, letters in and letters
out.
Now why can't HCO have a good mail statistic too? When it doesn't
have.
Well, it just doesn't get the org to answer its mail. It is that
ugly stupid simple.
If I were Dir Comm (and I often wear that hat as Exec Dir of a
specific org) I would simply scream blue murder and red murder too
if I found unanswered public letters in anyone's in-basket or desk.
Because I would know that that person was lowering the Affinity
and Reality of the public for the org, costing us a fortune and ARC
Breaking people like mad. Whenever I have found this I have had
that person removed by transfer or demotion at once. It's that
important.
This is the order of importance:
1. Answer up 2. Answer up with Reality 3. Answer up with Affinity
4. Originate 5. Originate with Reality 6. Originate with Affinity
When you don't answer up quickly as an org, the first thought of
the person writing is that you are no longer there.
Sometimes some person will answer up "with reality" by going
entheta (enturbulated theta). Note that that violates (3).
167
You hear some people say in an org about mail "We are trying for
quality so our
volume is not " Dishwater! They're trying for silence.
A and R and C. And that C means Communicate. Not tomorrow. Today!
It has been completely proven (D.C. '58 - '59) by actual
tabulation and statistics that gross income exactly paralleled the
Letters Out statistic.
Given letters out and letters answered, then gross income above
that exactly follows the Qual gross divisional statistic.
Therefore Communication and the Quality of Service are what make
an org stable and affluent.
The Communication factor is in the hands of HCO. Why?
Because HCO has Personnel, Policy, Ethics and the Communications
Dept. So if HCO is doing its job at all at all at all in the 3
departments it will have a high letters out from the org and a high
letters in.
HCO hires the typists. HCO directs people to hat checks. HCO gets
rid of SPs. And HCO establishes whether people are busy. And HCO
has the Director of Communications.
If you think Dir Comm is a message clerk, think again. Dir Comm
sees to it there is Comm. And that's his hat. Not what despatch do
I route but is there a place to receive despatches and letters, to
send despatches and letters to (Comm Centre baskets, Comm stations,
address files, incoming mail, outgoing mail).
The whole Comm System belongs to Dir Comm. If an In basket in
Dist Div is still full, that's Dir Comm's business. If a Dissem
staff member stuffs despatches in his desk off lines, that's Dir
Comm's business. If the incoming letters in any department have
lain there a week without answer, that's Dir Comm's signal to jump
on Personnel and Ethics and tear the place apart. If book or tape
orders are unfilled for 30 days, that's up to Dir Comm to demand
the HCO Sec order a Comm Ev.
It's a serious matter. Dir Comm puts the lines there and sees
that they flow fast. If a Dir Comm can't do this then he just
hasn't got the idea at all at all and should be sent to Review to
do Comm Systems in clay.
It is a disgrace for HCO to have a low gross divisional
statistic. It means no HCO. It means no personnel officer, no
Ethics Officer, no HCO Sec and certainly no Dir Comm. This is harsh
but real. If there were a personnel officer on the job typists
would be available in the right spots and check outs on Comm Pol
Ltrs would be getting done on key letter answering and originating
points. If there were an Ethics Officer the SPs and generally
failed cases and "I don't knows" would not be in the org at all. If
there were an HCO Sec the whole Division would run and if there
were a Dir Comm there would be a fast flowing properly terminated,
properly policed Comm System.
It's easy to excuse a lack of mail flow and a low statistic.
"Well, we were under attack ...." "Our superiors don't understand
...." "We don't have proper personnel ...." "Our units are low
...."
Hell! Those things if true all go back to letters in - letters
out failure!
An org that originates lots of mail (and mags and ads) and
answers its mail has enough influence and money to plow its way
through anything, to get any help, to pay tons of staff.
Man! We have a total monopoly on the technology of the human
spirit. And we can be poor? Nuts.
If we handle our mail and deliver service, we can't lose! We just
can't!
So let's get our Comm Depts running like Mercury and get off the
launching pad.
L. RON HUBBARD
LRH:ml.cden Copyright(~) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
168
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 25 FEBRUARY 1966
Remimeo
Exec Sec Hats HCO Div I Dept 2
HCO Area Sec Hat Dept of Comm
Dir Comm Hat
Comm Dept Hats COMMUNICATIONS FUNCTIONS
(Reorganizes this Department)
The purpose of the Director of Communications is:
TO HELP LRH HANDLE AND SPEED COMMUNICATIONS FROM THE PUBLIC TO
THE ORG, THE ORG TO THE PUBLIC AND ESTABLISH AND SUPERVISE THE
INTERNAL COMMUNICATIONS SYSTEM OF THE ORGANIZATION AND LINK IT WITH
OTHER ORGS.
From this purpose it will be seen at once that the order of
importance of communication flows is:
1. From the public to the org. This is done by making it as easy as
possible for a member of the public to comm to the org and the
right terminal in an org. The chart published in the Auditor is a
direct and correct effort to do this. Return addresses, getting our
address known, all is part of the Dir Comm's responsibility. Self
addressed cards - any system to make it easy and fast for the
public to Comm to the org is the direct and first responsibility of
the Dept of Comm and there is a Section for it. Don't expect the
public just to somehow Comm to the org. Make it so easy that they
will. Even to dreaming up what they should write in about if Dissem
Div won't function despite nagging. Although this seems to
duplicate the Dissem Div it doesn't as its purpose is to make it
easy for the public to Comm and get our address known. It includes
all mail receipt and logging functions before it hands mail over to
Sec 4. It includes methods of receipt of those comms. This is a
section. Public Origination Section.
2. From the org to the public. Dir Comm must see to it that
letters and mail pieces flow outward from the org by seeing to it
first that the mail gets signed and sent quickly, that magazines
are prepared for with addressed envelopes, that address plates
exist for every member of the public in comm with us, that any type
of person or geographical section can be run off BANG by address
and seeing to it that letters don't pile up unanswered but forcing
them to be answered quickly. This is a Section in the Dept of Comm,
the Outflow Comm Section.
3. The establishment of Internal org communication systems
includes our Comm Centres, our Comm stations. Dir Comm sees that
every staff member has a basket in a Comm Centre and a personal
Comm station near his area of work no matter who the staff member
is - that includes the janitor! This is a Section in the Dept of
Comm, the Comm System Establishments Section. It works out the
system, puts up the baskets, establishes other needful systems.
4. The Supervision of Internal Comm consists of distributing mail
and despatches, picking up mail and despatches and speeding mail
and despatches throughout the org. This may look like a clerical
function and in a large part it is. But it is more important than
that. I can foretell every slumped part of the org just by watching
their in-baskets and pending baskets. The velocity of flow of mail
and despatches inside an org establishes the state of statistics.
Where Comm is slow, statistics will be down. Where it is fast it
will be up. Where it doesn't move at all, a danger condition will
result. This section does not have the rank to order comm to be
moved but it sure has the power of report and where Comm doesn't
move, this section
169
had better start yelling to high brass. Even a small terrier
barking long enough will get attention. It may be rough attention
but remember that an LRH Communicator is called a Communicator and
where despatches and mail don't move, and people in authority won't
act even when told and told, an LRH Communicator will be very
interested and must despatch WW. The wealth and value of the org to
Mankind depends on SPEED of flow of its despatch particles. Where
they hang up you either have an overworked personnel or a
non-working personnel. The overworked one can be told by a daily
full out-basket. The lazy one can be told by an empty out-basket or
one that has only Dev-T in it. The name of this section is the
Internal Comm Flow Section.
5. The handling of despatches between orgs is the Intra Org Comm
Section. This has the Telex, the packets of preaddressed envelopes
to other orgs, etc.
The most important section is of course the first one. This has
Mail Receipt and logging, is tied up with Invoice and has the
problem of getting the mail into the org fast with no loss of money
on the lines and no loss of mail into the org. The two rough
problems are those - how to safeguard incoming money and get it
invoiced accurately and how to make sure the mail received gets
into the org to the places it belongs.
The second section is a big one, containing address and all its
equipment and the HCO outgoing mail unit and all the magazine
mailing, the Franking machine, outgoing log, etc. Its big problem
is GETTING THE MAIL ANSWERED THROUGHOUT THE ORG! This means it has
to keep close liaison with all letter answering posts, Dir Pers and
Dept 2 Sec 4.
The third section is a small one and often gets overlooked. It
sets up Comm Centres and stations and labels baskets and fixes it
so there is a basket in a Comm Centre and a Comm station 3 basket
stack for every staff member. Its main problem is that caused by
changing personnel and posts. It solves this by making its system
parallel the Org Board, changing as the Org Board changes (and
hounding Dept 1 when the Org Board gets behind). The third section
also handles phones, intercomms, setting up Telexes, electronic
aids, Public Address systems and even the HOC's auditor supervisor
listening devices. Any electronic aid comes under this for setting
up and maintaining.
The fourth and fifth sections are well described as above.
________
At first glance the whole gross divisional statistic for HCO
rests on Dept 2. But this is not entirely true. It takes personnel
and routing and it takes Ethics to back all this up. And it takes
an HCO Area Sec to pound home the simple truth that if we Comm we
live and if we don't we perish.
HCO you see, is the management division of orgs really. Exec
Secretaries have the overall control and the brass. But it's HCO
that kicks orgs along and always has. And the mainspring of it all
is the Dept of Comm of HCO.
I could run a whole org into affluence just by holding one
hat - Dir Comm. Sometimes I wonder if that isn't the main hat I
wear. So I need help on it. Lots of it. Give me a hand with it.
L. RON HUBBARD
LRH: ml. eden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
170
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 OCTOBER 1970
Remimeo Issue II
Dept of Comm
Comm Bureau MAIL LINE
Reissue of HCO Bulletin of 3 August, 1956 Revised
(The original issue stated only the Accountant could open mail.
This was changed by HCO P/L of 31 Aug '65, "Mail Opening", which
stated mail is opened by the Dept of Communications, HCO Division
1.)
"As the mail line contains money, preclear and student
applications and is in effect the income line of the organization,
it must be secure in the extreme.
"The mail opener opens all mail, whether personal or otherwise
and no matter how marked on the cover, which is addressed to the
organization or its personnelexcepting only mail for students
and/or preclears, and packages. Example: Any letter addressed
personally to a staff member and received at the HASI, even though
marked personal, would be opened. (This regulation has been found
important in this London operation three years ago.) (This
discourages receipt of personal mail by staff at business
address.)"
LRH: DZ:sb.rd Revised & reissued from
Copyright (c) 1956, 1970 LREI original by:
by L. Ron Hubbard Preparations l/C
ALL RIGHTS RESERVED Central Organizing Bureau
[Note: The above P/L was modified by HCO P/L 7
December for
1970, Guardian's Office Mail, page 179. The original issue
of L. RON HUBBARD
3 August 1956 appears in Volume 3, page 271.] Founder
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE LONDON (Issued at Washington) HCO
BULLETIN OF 9 MAY 1957
MAIL
Mail falls into three main divisions given in order of
importance:
la. Applicants for training and processing (people who say they
are coming in).
Ib. Prospects for training and processing (people who display
some interest in the organization).
2. Book and Tape orders.
3. General (anything not covered in categories 1 and 2).
All mail from whatever source goes at once to the Accountant. The
Accountant immediately sends categories la and lb to the Registrar.
Registrar answers at once category la, distributes copies of her la
answer and all lb to staff auditor in Central Files capacity.
Accountant gives all category 2 to the Assistant Shipping Clerk
in her office for immediate invoicing.
Category 3 is given by the Accountant to the Receptionist for
distribution.
Mail escaping this routing is illegally routed and any illegality
shall be dealt with severely.
Priority of answer is category la, category 2 from Shipping, and
category lb from auditors. All other classifications are considered
without priority but the above mentioned ones have classification
of speed.
L. RON HUBBARD 71
THE FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W.,
Washington, D.C. FOUNDING CHURCH POLICY LETTER OF 19 DECEMBER 1957
PHONE BILL
The phone bill has risen to $400 a month. We are using 1000
message units per month.
Many of these calls, particularly local, are personal calls. Some
of these calls cannot be traced and are made local or long distance
by students.
Therefore please observe the following rules regarding phones.
1. If you make a local personal call on FC phones, keep a record
of it and give the Accountant 1 0c for each call you made. Pay her
at end of week.
2. Instead of keeping a record of your calls, you can also use
the pay phone which we are having moved to hall of 1810.
3. Refuse use of your phone to students, preclears and callers.
Direct them to the pay phone.
4. Any office with a phone in it must be locked during all times
it is not in use. Carry with you your office key. Lock your office
when you leave. If you see somebody else leave his office unlocked
while he leaves, lock it for him. A few times of locking people out
will cure the habit of leaving phones with no staff around.
5. Write airletters and postcards and letters rather than using
telegrams.
6. Use telegrams always rather than long distance phone calls.
The cost does not compare.
I am sure we can cut down this bill without impairing our own
communication
needs.
Best,
LRH Exec Dir of F.C.
LRH:bt.rd Copyright 1957 by L. Ron Hubbard ALL RIGHTS RESERVED
[This Policy Letter was reissued on 7 October 1970 deleting No.
4.]
172
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON YELLOW
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I
HCO PROCEDURE LETTER OF 3 SEPTEMBER 1957 (Issued at Washington)
(This revises and replaces HCO Procedure Letter of May 15, 1957,
Modified) (Issued in accordance with Ad Comm recommendation of
January 7, 1958. . .HCO)
METHOD OF OPENING AND INVOICING MAIL
All Mail goes only to Accountant.
The Accountant opens all mail from whatever source.
The Accountant's first interest in mail is whether or not it
contains money. Therefore, he rapidly opens mail and places it in
either of two baskets.
Basket No. I - Accountant to Dir of Registration. Receives all
mail not containing money.
Basket No. 2 - Accountant to Invoice Clerk. Receives all mail
and money (as further described).
Basket No. 3 - Invoice Clerk to Dir of Registration. Receives
all mail as fast as invoiced.
Cash Box - Beside Invoice Clerk, receives all money.
The Accountant uses a stapler in fastening letters to envelopes.
He staples al] envelopes to their letters. He uses paper clips to
fasten money and cheques to letters.
The Invoice Clerk never uses a stapler, always uses paper clips.
The Accountant does no further separation of mail than (I ) mail
with money or orders in it and (2) with no orders or money in it.
The mail with money or orders in it is placed by Accountant in
Basket No. 2.
The Invoice Clerk only invoices. He does not otherwise process
mail. He writes name and address very clearly. He marks the invoice
number on the order letter and with a paper clip attaches the white
and the yellow to the letter. He writes any special directions
about the order on the invoice slip. He puts any money in the cash
box. He handles each order letter one at a time. He takes order
letter from Basket No. 2, writes invoice, verifies sum of money,
notes any discrepancy on the invoice or any credit due or amount
still owing, marks number of invoice on the letter, removes money
from order letter and puts money in cash box, clips white and
yellow to the order letter and places it in Basket No. 3 before he
touches another order from No. 2.
When invoicing to more than one organization the money is
invoiced to the organization giving the service, not necessarily
the organization mentioned in the letter or on the cheque or money
order. Such mix-naming on cheques or money orders by public is
straightened out by Accountant at time he deposits by simply adding
his pinks for any organization and taking that much money from Cash
box and depositing it to that organization. Cheques can be
cross-endorsed as needed to make this balance. It is balanced in
cash, not at time of invoicing. Further, a split of a cheque where
part is a payment for a book on one corporation and part is a
processing payment on another is simply invoiced with the proper
amount to each corporation and the cheque placed in cash box.
The moment the Accountant has finished with mail (he sets an hour
such as noon for end of mail day and keeps all mail arriving after
this hour to the next morning - thus invoicing only once a
24-hour day), he takes everything in Basket No. I to the Director
of Registration.
173
The moment the Invoice Clerk is finished he takes everything in
Basket No. 3 to the Director of Registration.
Neither the Accountant nor the Invoice Clerk distribute. Director
of Registration distributes.
On Receipt of any mail, Accountant stamps it with receipt time.
We only now consider it to be in the Comm lines of organization.
Director of Registration places the yellow and white Invoice
slips only in -
1. Shipping (Books and Tapes)
2. Memberships (for membership payments)
3. Accountant (payment on bills and notes)
Director of Registration places no letters in these three
baskets. Only white and yellow Invoice slips.
Dir of Registration detaches letters and places them in the
indicated baskets.
All letters accompanying orders or other such letters not
prospect or applicant go to Central Files in Charge who herself
writes answers to them while CF Clerk carries on CF.
All applicant letters, meaning people who apply for training or
processing, go to the Director of Registration.
All prospect letters, people who are merely interested maybe, go
to the auditor to whom they are addressed or, in case of doubt, to
Director of Registration.
Technical question letters go to Dir of Registration who tells
them to come in for training.
Complaints go to Dir of Processing always.
Business letters go to Dir of Administration.
HCO letters or letters to LRH go to HCO.
Field operation letters go to Organization Secretary.
Non-classified letters go to CF in Charge for procurement
purposes.
This bulletin is prompted by the following discoveries:
1. Everyone in an organization tries to act as a Comm Centre to
some degree.
2. Comm Centre belongs to Reception.
3. Mail routing is not the business of the Accountant beyond
finance.
I expect this procedure to be adhered to. If it needs
clarification or change, tell me.
L. RON HUBBARD
LRH:md.rs.rd Copyright(~) 1957 by L. Ron Hubbard ALL RIGHTS
RESERVED
{Note: Para 10 of this Procedure Letter has been corrected per
HCO Bulletin of 17 Sept. 1957 which deleted the sentence, "He does
not stamp mail as received."]
174
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 AUGUST 1961
Sthil Staff and Students
PRIVATE MAIL AND TELEPHONE CALLS
All private telephone calls, telegrams and cables, of Staff
members or Students, must be paid for in cash at the time of making
the call or sending the telegram, etc.
The charges for such services are obtainable from the operator.
Private letters may also be stamped or franked on payment of the
correct amount.
These services may be extended as a courtesy, but it is
understood that there is no obligation to do so. As far as
possible, please use the ordinary public services in the town.
During business hours, cash may be handed direct to the
switchboard operator in the front office. Outside of business
hours, when the switchboard is unattended, place the cash in an
envelope in the switchboard operator's basket in the comm centre,
with a note detailing the amount of the charge, and the exchange
and number, or nature of service. This facilitates the eventual
checking of the account. If you have not the exact amount, place
enough to cover it, and the switchboard operator will hand back
change next day.
Students wishing to use the telephone must always obtain the help
of the switchboard operator, during business hours. At other times,
they must ask an instructor or other Staff member.
Issued by: Peter Hemery HCO Sec WW for L. RON HUBBARD
LRH: imj. rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
175
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 8 JULY 1962 Sthil
TELEPHONE ANSWERING
On all calls received, anyone answering should state the phone
number and nothing else.
"East Grinstead 4571."
Do not use "HCO" or "Hubbard Residence" or any other answer than
"East Grinstead 4571 ".
On finding who is wanted, attempt to make the connection to the
proper person.
If the person cannot be found, offer to take a message by saying,
"I will take a message." Do not take further actions.
OVERSEAS CALLS
Calls received from overseas are generally unacceptable because
they take too long to connect and are often foolish and can be done
better by cable.
All our offices (except sometimes Los Angeles) know this and
always cable.
Therefore Overseas calls are never urgent no matter what the
operator may say.
Try to find out who is calling and try to connect. But do not
make later appointments for the call except as below.
Do not send anyone a message in the office saying, "Saskatchewan
is phoning you at 4.30."
Overseas connections are their problem, not ours.
CALLS FOR DR. HUBBARD
Telephone calls for myself, received before 2.30 p.m., should be
answered only as follows:
"Dr. Hubbard will be available after 2.30 this afternoon. Could
you please call then. "
If the caller states the matter is urgent say, "I will put you
through to Mr. Hemery," or, if Mr. Hemery is not here, "There is no
one else here. I will take a message."
Do not use other wordings or make other statements.
On calls received after 2.30 p.m., put them through to me, if
possible. Say only, "I will try to connect you", and try to locate
me and do so.
If I cannot be found, put the call through to Mr. Hemery. If he
is not available say, "I will take a message," and do so.
WRITING MATERIALS
Keep pads and tied down ball-points near the Butler's phone and
by the switchboard. Responsibility for doing this is the morning
receptionist's.
PHONE NUMBERS
An adequate record of phone numbers should be kept up to date by
the afternoon receptionist and available in a phone number book at
the switchboard.
STUDENT CALLS
All outgoing calls by students must be paid for to the
receptionist.
LRH:dr.rd L. RON HUBBARD
Copyright (c) 1962
by L. Ron Hubbard
ALL RIGHTS RESERVED 176
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 26 MAY 1965 Issue II
Gen Non Remimeo
COMMUNICATIONS REGISTERED MAIL
No org may accept any registered mail.
1. Long experience shows it comes only from psychos and
governments.
2. It is a lot of trouble to obtain from the post office.
So just reject it.
There's no worry it may contain writs. It is just sent by nuts.
PHONE CALLS
Phones are psycho. They have no memory.
Overseas phone calls are often incomprehensible and start
mysteries.
One often has to hang about for 6 or 8 hours in a mystery trying
to connect with a call coming in.
CABLE or TELEX is far better. Use it.
All overseas phone calls are turned down by orgs.
Inter-org phone calls even on one continent must be discouraged.
Use telexes and cables. Then we can find out what happened.
L. RON HUBBARD LRH:ml.rd Copyright (I) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
[Amended by HCO P/L 18 January 1970, Registered Mail, Volume 1,
page 178, and HCO P/L 9 July 1971 Issue III,
Communications - Telephone Usage - Daily Call In, in the 1971
Year Book.]
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11
JUNE 1965 Gen Non Remimeo Reception Accts HCO CORRECTION TO HCO
POLICY LETTER OF 26 MAY 1965
ISSUE II - COMMUNICATIONS - REGISTERED MAIL
Exception to the rule that no org may accept any registered mail:
as HCO Policy Letter of April 11th, 1963 states that rolls of names
and addresses from each org are to be sent by registered surface
mail to Capetown, Capetown is to accept, and be alert to accepting,
such registered mail.
L. RON HUBBARD LRH:mh.rd Copyright (c) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
[Amended by HCO P/L 18 January 1970, Registered Mail, Volume 1,
page 178.]
177
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 5 AUGUST 1966
Remimeo
HCO Area Sec
Dir of Comms
Public
Originations
Officer REGISTERED MAIL
Any office in any country in which money is routinely sent via
registered mail may accept registered mail, providing that, on any
piece of mail coming in, it is ascertained that it is not from a
government or a known psycho, and that the signing for it does not
require the signature of any particular person.
L. RON HUBBARD
LRH: Ib-r. eden Copyright(~) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 18 JANUARY 1970
Gen Non- (Amends HCO Policy Letter of
Remimeo 26 May 1965 and HCO-Policy
HCO Area Sec Letter of 11 June 1965)
REGISTERED MAIL
Registered Mail may be accepted in the United States. It is
routed un-opened to the Assistant Guardian.
As Registered Mail is delivered to the Org in the U.S., and as
refusal of it has been a source of problems with the Postman at
ASHO, and per the Postman's report, with the Post Office, with
possible jeopardy to the Bulk Mail Permit in L.A., it may be
accepted and routed as above.
Written by Natalie Fisher
Assistant Guardian ASHO
Joel Kreiner
D/Guardian Legal US
Bob Thomas
D/Guardian US
Leif Windle
Policy Review Section WW
Jane Kember
LRH:NF.ei.cden The Guardian WW
Copyright (c) 1970 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
178
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 AUGUST 1965
Gen Non-Remimeo
MAIL OPENING
The opening of mail is to be done in the Dept of
Communications - HCO Division 1, Dept 2. Mail is opened and
distributed only once a day which is after the first delivery. Any
other deliveries of mail by the Post Office are to be kept locked
up in a safe place until the next day.
In opening mail, follow this procedure: first divide the mail
into three categories:
(a) letters into org (b) packages and parcels for the org (c)
students' and pcs' letters and parcels.
The mail is counted and the count is noted in the mail log.
The students' and pcs' mail is sent to Tech Services for
distribution. Org mail is opened and each despatch is datestamped.
If letters contain a cheque, money order, postal order, cash or any
other negotiable form of money, they are to be logged in the mail
log book with the name of the remitter, exact amount of money, what
form the money takes and the letter is to be date-stamped in the
usual way. When this has been done, distribute all the mail into
the comm centre with the exception of mail with money. This is
taken by hand to the invoicing cashier in Dept 7 Org Division.
LRH:ml.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
[Note: Practice since 1966 has been for Dir Income or Invoicing
Officer to be present when org mail is opened by Mail Opening
Clerk. - Ed.]
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 7 DECEMBER 1970
Gen Non-Remimeo (Amends HCO PL 31 Aug 1965, Mail Opening)
HCO Hats (Amends HCO PL 7 Oct 1970, Issue II, Mail Line)
Gdn Office Hats
GUARDIAN'S OFFICE MAIL
Mail to any Guardian's Office or its personnel is not opened by
Dept of Comm, but is distributed directly to the Guardian's Office.
This is for security reasons.
Leif Windle D/G Policy Knowledge WW for Jane Kember The Guardian
WW for Mary Sue Hubbard
LRH:MSH:JK:LW:nt.rd The Controller
Copyright (c) 1970 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
179
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 3 FEBRUARY 1966
Remimeo
SH and WW only
Executive Hats
All HCO Mail Point Hats
All 'Phone Point Hats
To be enforced by
Dir Comm and Ethics I M P (c) R T A N T
LEGAL, TAX, ACCOUNTANT AND SOLICITOR, MAIL AND LEGAL OFFICER
There is all manner of legal type letters, government letters,
accounting notices, assessments and such and phone calls received
by persons in the org and this Pol Ltr FORBIDS it being routed all
over the org to anyone and everyone.
IT ALL GOES TO THE LEGAL OFFICER
I don't care who it is addressed to, or who is being called for
if it looks or sounds lawyer or legal or tax or T & C Planning or
Council or anything like legal or government IT MAY NOT BE ROUTED
TO ITS ADDRESSEE but must FIRST go to the Legal Officer only.
Anyone found holding or receiving or finding any legal or tax or
planning matter or letter or phone call without its being routed
first and at once to the Legal Officer will be reported at once to
Ethics and Ethics is to hold a hearing.
The Legal Officer is hereby authorized to have a clerk. The clerk
is to keep legal files and is to receive all such legal matters,
letters, summonses, etc.
The Legal Clerk may then Xerox a copy and send the copy only to
the addressee. But must keep the original and must show it to the
Legal Officer before even a copy is sent.
ALL OUTGOING MAIL to attorneys, tax crude, the alleged
government, the Council, etc. AND A FULL RECORD OF EVERY VERBAL
CONFERENCE ON SUCH MATTERS must be sent to the Legal Officer BEFORE
MAILING or before being held binding and must not be sealed or
ratified before so sending it to the Legal Officer.
NO STENO may mail a legal type letter or get it signed unless it
is FIRST SENT TO THE LEGAL OFFICER FOR OK.
Without that okay it may not be signed or mailed.
No officer, executive or person in the organization may make
legal contacts or commitments or arrangements that are not approved
by the Legal Officer.
Any phone or Telex operator receiving a request from an Executive
for a legal or government outgoing connection must route it instead
to the Legal Officer.
RECEPTION MUST ROUTE ALL LEGAL TYPE BODIES ONLY TO THE LEGAL
OFFICER AND TO NOBODY ELSE EVER.
Note: The government is so dispersed it mails anyone's mail to
anybody (absolute fact) and the most dangerous notices may get sent
to the most unlikely places and parts of the org. In the recent
accountancy emergency it was conclusively proven that a suppressive
always selects wrong targets and that includes wrong addressees.
The most vital notices were being sent to anyone whose name was
handy.
THE LEGAL OFFICER
The purpose of the Legal Officer is to help LRH handle every
legal, government, suit, accounting and tax contact or action for
the organization and by himself or employed representative, to
protect the organization and its people from harm and to bring the
greatest possible confusion and loss to its enemies.
180
This purpose can only be carried out if every piece of mail
incoming and outgoing that has to do with legal matters, tax
matters, Town and Country Planning matters, government matters,
solicitor matters of any kind passes through his hands and is
fitted by him into the tactics and strategy agreed upon or
formulated by the Legal Section.
The Legal Officer may not take direct orders from anyone but
myself, Policy Letters and SEC EDs, and obstructing him in the
performance of his duty is a crime and must be followed by a
Committee of Evidence.
L. RON HUBBARD LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL
RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF l l OCTOBER 1966
Remimeo
SH & WW only
Exec Hats
All HCO Mail
Point Hats
All HCO Phone IMPORTANT
Point Hats
To be enforced by LEGAL, TAX, ACCOUNTANT AND SOLICITOR
Dir Comm & Ethics MAIL INCOMING AND OUT-GOING
(Amends HCO Policy Letter of 3 February 1966)
Any legal, accounting or governmental communication must be
Xeroxed (duplicated) upon receipt with copies sent to the Guardian
WW, the Board of Directors and the addressee BEFORE the original is
routed to the Legal Officer. The responsibility for such Xeroxing
and routing is directly that of the Internal Comm Flow Section.
This responsibility for routing and informing of all terminals
involved by Xerox copies is being turned over to the Internal Comm
Flow Section as it has been seen that a breakdown within the Legal
Section itself can cause urgent matters to be neglected and
unhandled. This, therefore, changes the HCO Policy Letter of 3
February, 1966 where such Xeroxing was the responsibility of the
Legal Clerk.
No legal, accounting, or governmental communication can leave the
organization which has not been approved by the Legal Officer AND
SIGNED BY THE SECRETARY OF THE BOARD OF DIRECTORS. A copy of such
communications is sent to the Guardian WW and to the addressee.
This changes HCO Policy Letter of 3 February, 1966 in which the
Legal Officer approved such communications and such communications
were then signed by the originating terminal. Now, no matter who
originates such a communication, it is to be signed only by the
Secretary of the Board of Directors as a communication from the
Board of Directors, all Directors knowing about such.
In this way the Guardian WW, the Board of Directors, and the
addressee can be certain that ALL incoming matters of a legal,
accounting, or governmental nature have been received and handled
and that outgoing communications on these subjects are according to
policy.
L. RON HUBBARD Founder
LRH: lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
181
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 AUGUST 1965 [Amended 16 January
1970]
Gen Non-Remimeo Dir of Comm Mail Clerk
RETURN ADDRESS
Effective this date, all mail and packages sent from an Org must
bear the return address of that Org (with the exception of meters
overseas to U.S., which are covered by other directives).
Therefore, it is the charge of the Dept of Communications to see
that no mail or packages leave their Org with no return address.
A rubber stamp with return address on it can be made and
envelopes stamped on receipt from suppliers, prior to being
supplied to various departments.
Until a stamp is secured and envelopes so stamped, return
addresses should still be put on outgoing mail. The person franking
mail must return any mail to dept sending for return address if he
finds any mail lacking return address.
Also to be investigated by Dir of Comm is cost of return address
stickers, which are ordinarily quite inexpensive.
L. RON HUBBARD
LRH :ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
182
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
Gen Non-Remimeo
HCO Area Sec HCO POLICY LETTER OF 12 OCTOBER 1966
Dir of Comms Issue II
Outflow Section Officer Mail Clerk Letter Originating Hats St
Hill only
MAILING OF LETTERS (Corrects HCO Policy Letter of August 17,
1965, Return Address)
The following points should be considered in the preparation for
mailing of letters:
1. ADDRESS. The name and address of the person to whom the letter
is being sent should be typed or placed on the envelope at least
11/2 inches from the top of the envelope so as not to be
overprinted by the franking machine stamp.
Addresses should be neat, correct, and legible.
2. INLAND LETTERS: Letters addressed to persons residing in
England, Scotland, Wales, Ireland or Europe MUST NOT be put in
airmail envelopes. There is no airmail as such to these countries
and mail is sent by whatever is the fastest route.
Inland letters should always contain in the address the name of
the country of the addressee unless the city is well known.
3. AIRMAIL LETTERS: Letters to be airmailed overseas should be
put in airmail envelopes, if it is intended by the originator that
such be sent airmail, otherwise overseas letters will be sent by
the least costly mailing service. It is better for overseas letters
to be written on Air Letter Forms as these cost 6 pence in
comparison to one shilling and six pence for an airmail letter
weighing one-half an ounce or less.
The name of the country should always be included in the address
of the person to whom the letter is being mailed.
4. SECOND CLASS AIRMAIL: Only printed matter can be sent Second
Class Airmail and such can only be sent in envelopes which can be
easily opened (not sealed). Such envelopes can be opened easily if
they have tuck-in flaps or a metal clip. The name of the country
should be included in the address of the person to whom the printed
matter is being sent.
For Letter Registrars wishing to send materials urgently to an
interested person overseas, it would be best to send a letter on an
Air Letter Form and send enclosures under separate envelope by
Second Class Airmail.
If materials for overseas addresses weigh more than an ounce, it
is cheaper to mail materials to them surface mail, bearing in mind
that surface mail to Australia, New Zealand, and Hawaii is quite
lengthy. Letter Registration Packets are an exception and should
always be sent Second Class Airmail; however, promotional materials
sent free of charge to Field Staff Members if weighing more than an
ounce should have Financial Planning okay if being mailed other
than by Surface Mail.
Second Class Airmail of printed matter should, where possible, be
put in proper airmail envelopes and "2nd Class Airmail" put beneath
the airmail stamp.
5. RETURN ADDRESS: The Franking Machine is now designed to mark
all letters with the return address.
It is no longer necessary for the Director of Communication to
have envelopes stamped with the return address or to have return
address stickers and, therefore, this corrects HCO Policy Letter of
August 17, 1965 entitled "Return Address" in this respect.
It is now only necessary for the originator of Prepaid Letters
and Parcels to see that the return address is placed on such.
6. LETTERS TO BE MAILED: All letters out from a division should
be placed in the "Org Letters Out" basket for the division from
which they originate.
L. RON HUBBARD
LRH:rd.cden Founder
Copyright (c) 1966
by L. Ron Hubbard
ALL RIGHTS RESERVED
183
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 1 1 NOVEMBER 1966
Gen Non Remimeo
POSTAL ECONOMY (Cancels Urgent Directive ED 62 WW and 95 SH
Postal Reduction)
ADDRESSOGRAPH
There is to be not more than one plate per person in
Addressograph with the exception of selected lists as delineated by
policy. If a person's address is unknown, his plate should be
removed from active addressograph files until a correct address is
obtained, and his CF folder must be marked "Address Unknown".
As CF is in another division than Addressograph, an alphabetical
card file of all the plates in Addressograph is to be made for
cross reference purposes in the Addressograph Section.
Mailing pieces addressed to staff and students may not be put in
the mail, but must be put into the appropriate basket.
MAIL CLERKS
There may be no jam on the mail line. When mail is so heavy in an
org that opening mail jams with getting mail out, the post must be
split and mail opening done by another person than the one doing
mail out. If getting bulk mail out jams these other two posts, then
a third person must be assigned to bulk mail clerk, even if
temporarily. All mail must move.
POSTAGE
Each week the Mail Out Clerk takes a prepared checksheet to the
various divisional secretaries for an estimate of their postage
needs for the following week. This, totalled, is submitted with a
requisition for a postage check calculated to last for a week. Any
money left in the machine is subtracted from the amount put on the
requisition. In the event the estimate is under and the franking
machine runs out before a new check arrives, an emergency check may
be requested, but if so, a Board of Investigation must be called to
look into the reason for the increased postage.
WW or Continental Divisions or any org sending inter org mail may
not send Dev-T, return unnecessary items or despatches or reports
that will increase postage, and in general, should work toward
conserving postage whenever possible without impairing efficiency.
Any division, in writing letters, is to use Airletters whenever
possible, for overseas mail. Typists are to be supplied with
adequate erasers and typing errors are to be erased and neatly
corrected, instead of airletters being scrapped because they
contain errors.
Any inserts to go out with letters must be printed on economical
lightweight paper in order to keep the postage to a minimum.
Clearing and OT Courses must use lightweight paper where it is
necessary to send materials, and Airletters whenever feasible.
In Div 6, instead of using a legal form for obtaining Permission
to Print, a rubber stamp is to be obtained with the pertinent
wording for this, and it is to be stamped on an Airletter whenever
the form is needed to be sent overseas.
184
All EDs, Policy Letters, Bulletins and other printed pieces to be
sent to orgs must go by Second Class Air Mail.
BOARD OF INVESTIGATION
A bi-annual Board of Investigation is to be called to investigate
waste in the org and to find ways and means of reducing expenses
and improving efficiency.
PROMOTIONAL AND MAILING PIECES TO FINANCIAL PLANNING MUST CONTAIN
CSW
CSW by definition means Completed Staff Work. Completed Staff
Work for promotional and other mailing pieces would then include
exact cost in terms of paper, envelopes and postage and printing
costs for the entire mailing as well as any other costs that might
be involved, including stocks in hand if necessary. Any promotional
or other type of mailing piece from any division must contain full
CSW including the above costs, when put on line to Financial
Planning.
The Ideas and Compilations Section in Dept 21, in designing
mailing pieces and promotional material, including the magazines,
must include in their work designing for lightweight paper that is
not so expensive that it undoes any savings in postage, and they
must take into account as a part of their CSW, the cost of postage.
The loss of mass in the weight of the paper can be made up for in
the design. For instance, the Advanced Reg Packets were nicely
designed, but much too heavy. If they had been designed for
lightweight paper, the artist may have conceived a totally
different designing in order to get across the same communication.
It is the artist's problem in considering his medium. But his
medium must be considered. And this medium must be lightweight and
inexpensive. The CSW submitted for each magazine to Financial
Planning must contain details on paper cost and postage cost of the
finished (proposed) mailing.
Any division, in order to get the data for the CSW on postage and
other costs may obtain the information from the proper posts whose
business it is to know this needed data. Please note that the above
is seeking information and would not have to go through a command
line to obtain it.
Compiled by a Board of Investigation Signed: Ray Thacker Anton
James John Lawrence for L. RON HUBBARD Founder
LRH :jp.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
185
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 2 MARCH 1959 (Re-issued as HCO Policy Letter of 23
June 1964)
Cent. Orgs Franchise
HCO THEORY OF COMMUNICATION
STABLE DATUM: If you are having trouble communicating, something
is wrong with the system plan, the lines, or the terminals.
Therefore, if you don't want trouble communicating you must have
rightness in
1. The Comm System Plan
2. The lines
3. The terminals.
A Comm System Plan can have errors as follows:
1. It can be the wrong size for the job, too large or too small.
If too large, it is unused or neglected, if too small, it is
subject to squirrel supplementation and neglect.
2. It can be too complicated for the purpose, involving too many
copies, vies and designations (See Government Systems), thus
getting itself by-passed.
3. It can be too simple for the purpose, thus getting unexpected
additives and supplements or going psychotic by having no memory
(such as a phone).
In any Comm System the planning must be adequate to the volume
and needs of the Comm terminals without under or overusing the
lines.
Therefore, as the demand for Comm grows, the system grows and the
planning must be adjusted to new needs.
There is never a perfect Comm System. There is only a currently
adequate system. Predicting, planning and organizing new systems is
therefore a consistent part of communicating.
Part of any system is getting the system used by the terminals.
This requires training. This training is an everpresent part of an
HCO Communicator's job, because it is part of my own job.
Thus we can expect in the future of our organization to:
1. Redesign systems to maintain current adequacy.
2. Constantly teach people to communicate, and
3. Use what we have as smoothly as we can.
Part of a Comm System Plan then is analysis of the system. This
includes constant line inspection. It includes constant terminal
inspection as well as design and education.
Lines jam in five ways:
1. Overload
2. Ignoring (By-pass) 3. Misuse of procedure or equipment
186
4. Entheta on line 5. Putting material on lines with data
missing.
An HCO Communicator has the above difficulties with lines and
should correct them or recommend their correction.
There are several difficulties with terminals. The terminals is a
personnel problem. But it easily becomes a Communication problem.
The chief difficulties with terminals are:
1. Case inability to communicate (too much or too little, or
wrongly). (This is remedied with processing.)
2. Lack of education. (This is remedied with making the subject
interesting and important and providing simple means to bring
understanding, such as demonstrations, explanations, examples and
small instruction leaflets or booklets.)
3. Zeal (with which we find no real fault and put up with it and
cope).
4. Disaffection (which we remedy with correct data, processing or
dismissal).
5. Overload (which we remedy with splitting hats).
6. Underload (in which person dreams up hats to keep busy, not
knowing job and which we remedy with setting on existing or new
hats, or even staff reduction).
7. Actual system confusion which prevents comm from occurring.
Absence of system, lines or terminals can cause an apparent
confusion or void. HCO personnel, other than the communicator, can
be oblivious of the real comm reason why they cannot communicate
since this is a specialized subject. HCO personnel, other than the
communicator, can believe all manner of significance about a
situation and be unaware of the comm reasons they cannot
communicate.
For instance, HCO Cont. is having trouble with Smithville. Much
upset in and about Smithville. HCO Cont. blames it on the general
viciousness of Smithville. HCO Comm could point out that HCO Cont.
has no Terminal in Smithville and when she does have one, then she
can comm with that area.
In all matters viewed by an HCO Communicator, lack of comm is
caused by missing or poor
1. Comm System 2. Lines 3. Terminals.
To QED most HCO problems, make it possible to communicate and
then communicate. Yelling into the dark never built Dianetics and
Scientology.
L. RON HUBBARD)
LRH:jw.rd Copyright (c) 1959, 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
187
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 9 APRIL 1957
COMMUNICATION CENTRE
It will be found that a communication centre is useful only when
it centres and channels all communications of specific kinds from
the public to the organization and the organization to the
organization. (An organism with more than one brain does not
survive well.)
All Communication channels must centre in one room and area for
all departments.
The types of communication to be handled thus are as follows:
1. Callers in person
2. Callers by phone 3. Written despatches within the organization
to other parts of the organization 4. Personal letters to
organization members 5. Posted orders and notices
6. Messages for staff from public to staff or staff to staff.
Omitted from such a centre are:
1. Incoming mail (goes direct from postman to accounting, not
otherwise examined or distributed until accounting invoices it).
2. Outgoing mail and packages (go directly to post office from
shipping unit by mail clerk).
(Although an outgoing mail basket can be in the communication
centre to be emptied by shipping daily for staff convenience.)
3. Intercomm phones (which go directly from office to office
within without clearing through comm centre).
4. Verbal messages as in conversation from staff member to staff
member. (But all orders so expressed must be in writing to be valid
and must clear through comm centre.)
The terms "off line" and "out of comm" apply as follows:
"Off line" - not cleared through comm centre.
"Out of comm" - a stacked and unwatched basket in the comm
centre.
Those interested in the welfare of the HASI should accomplish a
meticulous observance of this policy. Those interested in its
demise should attempt a breakdown of this policy.
L. RON HUBBARD
LRH:rd Copyright (c) 1957 by L. Ron Hubbard ALL RIGHTS RESERVED
188
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy: Street, London W. 1
HASI POLICY LETTER OF 21 APRIL 1957
Association Secretary
Director of Admin
Director of Processing
Director Of Training
Treasurer
HCO Washington DC
HCO London
Construction & Repair INFORMATION BOARDS
Information Boards, as different from the Bulletin Board in the
Comm Centre, may be placed in:
(a) CF and Procurement for Administration, (b) in Training Office
for Instructors and Students, (c) in Processing Office for
Auditors, and (d) in HCO for HCO Staff Info only.
These boards are for the posting of Information relating to the
exact job. For example, the Admin Board may contain instructions on
How to Write Letters, the Training Board may show schedules of
classes, etc. The Processing Board may show new angles on pc
handling. Financial Data may also go on Administration Info Board.
These Information Boards may contain personal notes, advertising
of cafes, rooms, and other such data.
Nothing posted on these boards can be considered official for
whole organization and none but the staff to which they apply can
be held responsible for not having read them. They are in essence
the voices of Department heads within their departments.
This is not true of the Comm Centre Bulletin Board. Everything on
it is official or of general public and staff interest. Orders
posted on it are binding. It is in actuality the voices of the
Agent for Great Britain and the Association Secretary.
The keeping of the Bulletin Board is done by the Association
Secretary via HCO. This is also true of the Organizational Chart.
The keeping of the Administration Information Board in CF and
Procurement is done by the Director of Admin via CF in Charge.
The keeping of the Training Information Board is done by the
Director of Training
The keeping of the Processing Info Board is done by the Director
of Processing.
The keeping of the HCO Board is done by the HCO Secretary.
This system of posting is entirely in the interests of making it
easy to get data and information around and should not be used to
hide data.
The head of any unit must have a place to speak without calling
departmental meetings every few hours. An Information Board can
help.
Construction and Repair, please place these boards.
LRH:rs.rd L. RON HUBBARD
Copyright (c) 1957
by L. Ron Hubbard [See also HCO B 20 September 1958,
Bulletin Board
ALL RIGHTS RESERVED -Comm Centre, on next page.]
189
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON GOLD
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO
BULLETIN OF 20 SEPTEMBER 1958
BULLETIN BOARD - COMM CENTRE
Per instructions received from L.R.H. the section of HASI Policy
Letter of April 21, 1957 which reads:
"The keeping of the Bulletin Board is done by the Association
Secretary via HCO"
is cancelled.
Therefore the policy on the keeping of the Bulletin Board which
is operative at this time is that section of HCO Policy Letter of
April 9, 1957 which reads:
"Postings and the condition of the board shall be the direct
responsibility of the Receptionist under the Association
Secretary."
Please note and amend in your hats accordingly.
HCO London
RS:cden Copyright (I) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO
POLICY LETTER OF 9 APRIL 1957
BULLETIN BOARD
It shall be the policy of the HASI to use but one general staff
bulletin board on which all notices pertaining to staff and the
HASI in general shall be placed.
It shall be further policy that no action be taken to bar the
public from viewing this board.
The Board shall be on the outside of the Reception room door,
thus sparing space, and adjacent to the communication centre as a
board is itself a communication centre.
Postings and the condition of the board shall be the direct
responsibility of the Receptionist under the Association Secretary.
All notices placed on this board shall be of an official HASI
nature. No other postings may be made by outside sources.
A Student Information board may be placed in the Director of
Training's office at his discretion and this may hold public
notices as to living quarters available, ads for sales, class
schedules, etc., but this shall not be an official board.
Violations of this policy shall be reported to the Agent for
Great Britain.
L. RON HUBBARD
LRH: eden Copyright (c) 1957 by L. Ron Hubbard ALL RIGHTS
RESERVED
[This Policy Letter was also issued in some areas with a date of
8 April 1957.]
190
HUBBARD COMMUNICATIONS OFFICE London and Washington HCO POLICY
LETTER OF 1 MAY 1957
Post on Boards All Executives Reception HCO
COMM CENTER, ARRANGEMENT OF
Baskets in a Comm Center should be labelled in comparison to an
Organization Chart.
Each post should be numbered on the Organizational Chart. These
numbers are the order of appearance of baskets from high left to
lower left and progressing vertically to right.
The card on the basket shows first a number, then below that the
name of the post and then below that the person's name.
The name may be changed by pasting a new name on a white strip
over the old.
A permanent sign on the Bulletin Board or on the Comm Basket
Center itself should say:
"To find a basket look on Organizational Board for number of the
post and then locate the basket so numbered. Name of post or person
holding it may also be found directly on baskets."
The Receptionist in Comm Center is responsible for proper
numbering, arranging and labelling baskets.
The HCO Secretary is responsible under the data of the
Organization or Association Secretary for the proper corrections
and numbering of posts on the Organizational Chart and the current
name filling such posts.
Persons on staff for less than three weeks shall have no basket.
Report all errors in this system in writing to HCO Secretary.
Before numbering is undertaken, HCO Secretaries should compare
lists to make Organizational Charts identical in numbering.
L. RON HUBBARD
LRH:md.cden Copyright (c) 1957 by L. Ron Hubbard ALL RIGHTS
RESERVED
191
FOUNDING CHURCH OF SCIENTOLOGY WASHINGTON, D.C.
FOUNDING CHURCH POLICY LETTER OF 9 MAY 1957
BULLETIN BOARDS & INFORMATION BOARDS
The status of the Bulletin Board in Comm Center is official.
Anything posted thereon, as on the Organizational Board, is an
official order, report or assignment, and needs no further
ratification or dispatch.
Only the Executive Director, Organization Secretary or Treasurer
may post on the Comm Center Bulletin Board and nothing may be
posted upon it that is not theirs or by their specific initialed
permission. EXCEPTION: A staff member may post a request for a
Staff Meeting on the Comm Center Bulletin Board, giving 3 days'
notice, stating the time (but not business hours) and the exact
business to be covered by the meeting (and the meeting shall be
convened only if a majority of staff then sign or initial such
notice).
Information Boards have no official status and may contain
anything from room ads to lost cats. Cartoons, comments and social
notices are always placed on Information Boards.
There is only one BULLETIN BOARD. It is located in the Comm
Center. It is kept by the Receptionist and things taken down from
it are carefully preserved in a folder kept by the Receptionist.
Ordinarily, an item should remain on it for one week and should
then automatically be removed.
INFORMATION Boards may be placed in Central Files & Procurement
office, Training office, HCO and Distribution Center. These
INFORMATION Boards are actually the voices of the Director of
Processing (CF), the Director of Training (Training Board), HCO
Secretary (HCO Board), and Distribution Center In Charge (Dist
Center Board).
An additional board called the Student Information Board may
exist in the Lecture Room.
Things posted on the INFORMATION Boards have only information
status unless signed as an order to a particular department by the
head of that department.
L. RON HUBBARD
President
LRH:md.rd Founding Church of Scientology
9 May 1957 of Washington, D.C.
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1
(Issued at Washington) HCO POLICY LETTER OF 20 DECEMBER 1958
Dist: All HCO Hats Sterling HCOs
HCO COMMUNICATOR BASIC HAT and COMM SYSTEM HCO OFFICES
Purpose of HCO Comm System. To speed and receive the comm
particles of HCO to help get the work done.
The Comm System of an HCO Office is under the command of the HCO
Communicator.
The HCO Comm System is dependent upon a proper HASI type Comm
Centre where, in a central reception room there is located a named
basket for each person in the organization and the bulletin board.
HCO Personnel have their general individual org baskets in Comm
Centre in addition to their HCO office stations.
Definition: An HCO Station is that place where an HCO staff
member receives, holds and sends his dispatches and work.
192
Appearance: An HCO Comm Station has three baskets, one above the
other. The top is marked with the Station number or numbers and
"In". The middle is marked with "Pending". The bottom is marked
with "Out". These three baskets sit on a corner of a desk or, in
case of files, on top of a file case.
The proper number of each HCO Station for any given office is as
follows for a full HCO staff: (where numbers do not have terminals
in an office, the numbers must still appear on a basket)
1. LRH 2. HCO Sec 3. HCO Area Sec 4. HCO Communicator 5. Sec'1
Exec Dir 6. HCO Bd of Review 7. Files 8. Tapes 9. Book Admin 10.
Shipping Clerk 11. Books Steno
1 2. Magazine.
Twice daily the HCO Communicator makes a full round of the
Stations on the shortest arranged route and picks up all outgoing.
This he takes to the Central Org (HASI type) Comm Centre and sorts
into the large basket racks. He even sorts HCO material into the
main Comm Centre baskets of HCO personnel. Having sorted all
outgoing he now picks up in packets the mail and dispatches of each
HCO person. He now repeats his arranged route through HCO and puts
in the "IN" basket of each HCO Station their entire mail.
The pick-up and delivery is made at 10:30 a.m., and 3:30 p.m.,
daily, local time.
Each staff member is responsible for seeing that his IN basket is
promptly emptied into PENDING or OUT as soon after delivery as
possible and then works from PENDING to OUT on the work which
requires time. It is necessary that the HCO Communicator sees to it
that IN baskets are seen and emptied by HCO personnel as soon as
possible after his delivery.
In trying to find a dispatch or work, HCO personnel consult with
the HCO Communicator, not random staff members.
The HCO Communicator usually ignores the cross traffic amongst
stations which by-passes the pick-up and delivery system but
notices when somebody always has to bring a body with every
dispatch and has a heart to heart talk with that person on the
subject of the Comm System. In no event does he permit his own
pick-up, delivery routings and timings to be thrown out by such
random traffic. The random traffic amongst staff must occur to get
work done swiftly at times. All the HCO Communicator tries to do is
make sure speed and high priority alone avoid the dispatch system.
Routine traffic goes best by the HCO Station system. Then somebody
can get some work done without constant interruptions.
The HCO Communicator also keeps people on line with the colour
flash system - orange for HCO, green for Central Org, blue for
Sec'1 Ex Dir, releases, etc.
The HCO Communicator handles, logs, takes and delivers all cable
traffic and can arrange or handle all long distance phone traffic.
Cable traffic must not avoid him. He keeps accurate cable files and
makes the copies.
The HCO Communicator puts into lendable form many types of
dispatches and letters or educates staff to do so.
The HCO Communicator is in charge of the HCO Comm System in his
area and makes sure that a precise, accurate job is done whether
the staff is large or small. Therefore, he is no errand boy but in
effect the Comm line executive of the HCO.
L. RON HUBBARD
LRH:rd Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED
193
HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington,
D.C. HCO POLICY LETTER OF 6 JANUARY AD9
HCO PERSONNEL TRAINING
All HCO personnel must be checked out on the following items:
1. Telephones
2. Tape Recorders 3. HCO Comm System
4. Cable Procedure.
The responsible person for this briefing is the HCO Communicator,
or in cases of isolation, from local equipment sales people.
Telephone companies put out or publish in phone books the correct
use of phones, how to articulate numbers, etc. In offices with
various intercomms, all personnel must know how to use them.
It is vital to know safe operation of tape recorders. One can
wipe or break tapes or tangle tape into a machine very easily. In
handling a master this could be total disaster. Further HCO will
soon be called on in some operations to play all tapes played for
all purposes.
The HCO letter Comm System has been written up. The basket and
number system and how they are used should be well known to all HCO
personnel.
All existing and new cable procedures should be given to all HCO
personnel.
We are, after all, a communications office. These, plus
typewriters, are our tools of communication.
L. RON HUBBARD LRH:gn.cden Copyright (c) 1959 by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 29 JANUARY 1959
HCO Personnel only WW
HCO COMMUNICATOR HAT
The Communicator handles both internal and external
communications.
Internal communications are anything inside the Central
Organization. This means communications going from one HCO
personnel to another HCO personnel, from HCO personnel to the
Central Organization personnel, and from the Central Organization
personnel to HCO personnel.
External communications mean anything which goes on an external
line to other HCOs through Continental, through World Wide. (c)
The HCO Communicator keeps the particles of HCO flowing. He takes
your dispatches and he brings them to you and makes sure that your
handling of the dispatches and so forth follows the procedure that
can be handled by him.
The HCO Communicator keeps HCO in its own comm grooves.
L. RON HUBBARD LRH:mp.gh.cden Copyright (I) 1959 by L. Ron
Hubbard ALL RIGHTS RESERVED
194
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex
HCO POLICY LETTER OF 24 AUGUST 1959
All HCO Of rices and Assocn Secs
TIPS TO HCO COMMUNICATORS
Route Don't Read
Communicators burn up tremendous amounts of useful time getting
trapped into the significance of what they are routing. True they
have to know enough about the office and lines to know where things
go, but obviously they can't absorb all the data that is supposed
to be absorbed by as many as fifty people working full time. The
thing to do with a despatch is to see where it is supposed to go
and make sure that it goes right.
When you Pick it Up - Route it
Don't pick something up, look it over and put it down again
without routing it and getting rid of it. Don't handle a piece of
paper twice when it only requires once. Never have a pending basket
for a communicator hat. Only have a pending basket for a clerical
hat if the communicator is using one.
Educate - Don't Fume
Don't groan and rail when people have got the lines running
wrong. Educate them carefully as to how the lines should run right.
The communicator is the Administrative Educational Officer of an
HCO Office.
When it's Supposed to Go - Get it Gone
Keep the lines taut. When you have despatches for cable or
telegraph or airmail, don't dawdle with them - the moment you
lay your hands on them, send them, that keeps the lines taut. Never
let a despatch that's supposed to be telexed, cabled, telegraphed
or airmailed sit around, even if it's an LT, send it when you see
it not when you feel more like it.
Communications Come First
Even if a communicator has other hats, his first job is
Communications. His whole attention should be devoted to organizing
and smoothing lines until they can be used, rather than trying to
patch up communication somehow because everything's so busy we
haven't time to do it right. It's up to the Communicator to see
that Baskets and Message Centres and sorting trays exist, that
telephones, cables and mail can be sent, and it's up to him to see
that these things are neatly kept in place and adjusted or
increased when needed. Don't get a new person in the office on
Monday and order some trays for him to be delivered on
Saturday - person arrives, you give him trays even if you have
to make them out of Stationery boxes, then order the proper ones.
Slow Communication Begets a Slow Office
It's up to the communicator to set the pace of the office. If
there's something to be done he does it right now, and by snapping
the lines along tautly, he or she gives the whole office an idea of
speed. If the communicator is leggy, the whole office will start
195
to lag. The communicator speed is eventually matched by the
office at large and a wait-a-while type communicator can slow an
office down to a point where it will fail.
The Communicator Puts the Office on the Tone Scale
There are five technical ways to cut a line. There's another one.
That's to have a communicator who is grouchy or illtempered or
apathetic about things. You can cut a line to pieces with growls.
You can hack a whole network apart by never putting a smile on it.
Random Bodies Stop Despatches
If people have a habit of dropping in for a casual chat and
standing around an HCO Office without any real purpose, they'll cut
up lines just by not themselves being on any lines and stopping
personnel from pushing despatches out. People who interrupt people
in the office, are interrupting the flow of despatches and work.
Keep tabs on who does this, make a list and you'll eventually find
it's a very few people. Report them to the Central Organisation as
probably a unit dragger downer, minimize body calls, use Tone 40 8C
when your hints fall on deaf ears. You can be called to a
standstill and a communicator who won't route bodies, won't have
lines.
Know all the Machinery Better than Anyone Else
When new equipment shows up - use it and learn it and you'll
be better on it than the people who will operate it even if you
will never thereafter use it. It's all basically communication
equipment, and when it isn't being used right, it slows down your
lines. To know how to stop misuse, you have to know how to use, so
be an interested audience when new equipment shows up and is
demonstrated and then get familiar with it, and if it doesn't get
used right by the operator, nag nag nag people until the operator
gets cleared on it or is replaced by a competent operator.
Know the Files
Even if you don't file, you had better be able to file and very
well. For if you the communicator know all about the files you can
do two things, you can get things off your lines properly and you
can get them back on again out of files when needed, and there's
another reason to know the files, and that is so that you can take
anybody from anywhere and teach them to file when the stuff gets
stacked up too high. The files may be somebody else's hat but they
belong to the communicator and I look at him when the files are
bad.
GET CLEAR.
L. RON HUBBARD
LRH :brb.vmm.rd Copyright (I) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
196
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 OCTOBER 1959
All HCO Personnel Everywhere
COMM SPEED
Speed of relay of communications, external and internal, should
be improved in HCO.
HCO is basically a communications office. This means fast relay.
If a communication arrives in an In basket, inspect, handle and
pass it on.
In baskets should not contain anything twenty minutes after a
delivery. This means any In basket.
A communicator should report to me chronically full or delayed In
baskets.
Out baskets should be cleaned and contents routed at least twice
a day.
Mail should always be fully distributed within an hour of
receipt.
Don't put comm lags on the line by slow relay. If you are a relay
or handling point on comm, when it arrives get it gone in the hour.
Redistribute your own out basket into the message centre.
Hand despatches over to other stack baskets to which they belong.
Do what you please but put snap into comm answer and relay.
If you don't you develop special rush systems, you get by-passed.
If it's comm, handle it now.
L. RON HUBBARD
LRH: dd.rd Copyright(~) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
"Rush" is our only faster than average label and means personal
delivery or swiftest communication such as phone or cable. Our Comm
System is already fast.
HCO PL 12 September 1958
97
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO
POLICY LETTER OF 9 JUNE 1960
Central Orgs Sthil
HCO WW INTERNAL COMM SCHEDULE (With notes for Central Orgs)
Change of Mail and Despatch Delivery
At 4.00 in the afternoon empty the Comm Centre, deliver all
traffic and pick up all Out baskets on all stations. Redistribute
in the Comm Centre baskets and stamp all final outgoing mail for
5.00 o'clock to Post Office.
At 9.00 a.m. take any cables and express letters only, add to
Comm Centre baskets and at once distribute all contents of Comm
Centre to staff stations. This should be done as close to your
arrival as you can possibly make it to get traffic into people's In
baskets as close to their arrival as you can. Do not pick up all
Out baskets also on this first circuit. Do not deliver any morning
mail on this first circuit, as it has not yet been opened.
Once the first circuit is completed, return to staff office and
open all mail. Distribute into Comm Centre baskets. Clean out Comm
Centre in carrying baskets and taking also your pick up basket make
the full round again. This time leave all traffic and their mail
and pick up any outgo. Redistribute outgo into Comm Centre. Do not
re-deliver.
Immediately on your return from lunch 1.30 clean out Comm Centre
and at once distribute the despatches to all stations. On the same
circuit, pick up all contents of the out-baskets. Re-distribute
these into the Comm Centre. Clean out the Comm Centre and make
another circuit at once, putting the despatches into the In
baskets. Do not further pick up on this last circuit.
Your next circuit is a delivery and pick up circuit at 4.00 when
you re-distribute traffic in the Comm Centre and leave it. Do not
re-deliver.
The precision and regularity of your pick-up and delivery of
traffic is necessary to get people their despatches and mail at
intervals they finally begin to expect and use. It may take a week
or two to get the traffic smoothed out and people educated into
expecting it.
Minimize all random deliveries. Hand deliver only items marked
rush and cables and telexes. If Accounts desires a cheque signed at
once it must be marked RUSH. If they want to send a telex or cable
on a rush basis they can phone you, marking it rush. Rush means
hand delivery or send it at once. A rush is placed in the middle of
a person's desk conspicuously. Rush use should not be frequent.
Use your trug baskets, one for mail to be put in In baskets, one
for the traffic in Out baskets. In is red, Out is green since it is
going.
If your communication routine is precisely done, no matter
whether traffic is great or small, you will do much to improve the
tone of the office and its effectiveness. I am depending on you
with a precise routine to put snap into the office.
Also please report to me any In baskets that remain full without
the person inspecting and passing to their pending.
Comm Pick Up and Delivery Schedule HCO WW
4.00 p.m. contents of Comm Centre delivered to all stations. All
traffic, particularly mail, picked up from all Out baskets on same
trip.
9.00 a.m. contents of Comm Centre, cables and Express letters
delivered to all In baskets. All traffic in Out baskets picked up
on same trip.
198
1.30 p.m. traffic delivered to all stations. Pick up from all
stations on same circuit. A second delivery to all stations
immediately after.
4.00 p.m. trip as above.
Note 1 Mail containing money should be invoiced at once on
receipt after 10.00. Invoiced mail, particularly for books, will be
picked up from Accounts station at 1.30 and, on the routine trips
above noted, should be on hand in the book section for order
filling by 2.00 at the latest. Some of these orders, if not all,
should be completed in time for the 4.00 o'clock pick up. Thus book
and meter wrapping should be concentrated upon in the afternoon to
get at least some out by the end of the day and the remainder out
by the following day. Book letter writing and Admin work should
then be done mainly in the mornings, wrapping and order filling for
mail orders in the afternoon. No special trips for invoices or book
packages should be necessary with the above schedule.
Note 2 Rush on a despatch indicates pick up and delivery. Cables
and telexes which are rush should be sent by phone for the
Communicator. A Rush can always be picked up and delivered by
phoning the Communicator. Cheques needed for signature that day can
also be designated Rush, the Communicator can be phoned and can get
them signed and returned. However Rush should be held to a minimum
as it indicates emergency which indicates also that somebody has
dropped the ball somewhere. There are no other priority
designations on HCO traffic lines.
Note 3 The Comm Centre should be labelled in order of stations on
the route, not alphabetically or at random. Therefore the route
should always be the same from station to station and the order of
names on the Comm Centre should be in the station order. In that
way the Comm Centre baskets can be laid into a flat carrying basket
(gardeners' plastic trug baskets are good) with a handle and can be
picked up out of the Comm Centre in reverse, laid in the basket and
taken out and placed in the In baskets of stations with speed and
accuracy. It does not matter what order the Out baskets are laid in
to the Out carrying basket as it all has to be sorted anyway at the
Comm Centre.
Note 4 Nothing in the above system prevents a staff member from
delivering off time despatches in person to the Comm Centre or
picking up off time his own Comm Centre basket. However random
deliveries of despatches in person except within one's own dept or
section is frowned upon since it creates complaints that it
interrupts the work of others.
Note 5 The Communicator also has a station of his or her own
independent of the Comm Centre. Communicators tend to forget their
own station.
ATTENTION HCO SECS IN CENTRAL ORGS
The Central Orgs in Washington, London and Melbourne and possibly
Johannesburg are ready for Central Org Communicators.
This hat can be combined with Sec ED or with Assoc Sec's
Secretary or Mail clerk. It has not been successfully combined with
the Receptionist (London 1956).
If Central Orgs begin to use Communicator service the above
write-up and schedule may be revised to fit local conditions and
issued, after conference with the head of the Central Org, as a Sec
ED entitled Central Organisation Internal Comm System.
HCO Continental and Area Offices have their own type of Internal
Comm System already and do not need to follow the above.
L. RON HUBBARD
LRH:js rf.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
199
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 JANUARY 1961
HCOs
MESSAGE PLACEMENT
HCO's first action is Communication. Everyone should know message
placement.
Cables and Telex: Original is never put on comm lines. Only
copies go on the comm lines.
Take the message out of the telex, date stamp each copy. Put
original in Telex basket. Hand deliver at once all copies to
interested parties.
Place cable or telex in the exact centre of the recipient's desk
blotter. Do not place in IN basket. Do not mix with other papers.
Recipient of a cable copy (if by telex) may destroy it or route
it to other interested persons.
If there is only a cable from the company, not a telex, as it has
none but original copies, it must be held and filed.
Cable answers are always delivered to Communicator by hand and
have priority. They do not go on routine comm lines.
DESPATCHES
Despatches marked rush are handled by special handling. They go
on centre of desk like cables and telexes.
Routine despatches go on comm lines.
Letters go on comm lines.
L. RON HUBBARD
LRH:js.rd Copyright Q) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED
200
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 30 MAY 1961
Sthil
CURRENT OFFICE WORK
Please leave current work and communications in your PENDING
BASKET or open basket stacks near your desk.
It is HCO Policy of long standing that items in progress must be
locatable on the visible lines of the office.
When work or current despatches are hidden away in desks, nothing
can be located in an emergency. The result is endless searching.
In that I have to personally keep this office manned after 5:30
p.m. and during weekends, the least you can do to help me is keep
work in progress and current despatches visible, not hidden away. I
must have spent twenty hours in the last month trying to find
despatches, work and bulletins on these comm lines, usually without
result.
Keep work in progress and current despatches in your basket
stations not in your desks.
Use your pending baskets for current work.
Keep your in baskets empty.
Keep work in progress in full view.
It will assist me enormously during your off hours.
L. RON HUBBARD
LRH:jl.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
201
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1961
Sthil
DESPATCH LINES
Every person must have a basket station.
Each domestic staff member has a single station located in the
back hall.
Every office member or school staff member has a three basket
station located by his or her desk.
Every office or school staff member must have a desk. The station
baskets must be at that desk.
The staff member may also have a beanstalk properly labelled.
But all despatches and active work must be in the office staff
member's station baskets or beanstalks and no work may be put in
desk drawers or hidden off the lines that is active.
All active despatches must be delivered where they are going and
must thereafter be visibly in stations or beanstalks under visible
headings.
All In baskets must be kept empty.
When an In is viewed but not done, it goes into the person's
pending.
It must be possible to locate any active despatch on the lines
whether it is a business day or not.
Keep your basket station straight. Keep your In basket empty. And
keep current work visible and where it belongs on the lines.
By the way, I can always judge the state of a department by the
state of the station
L. RON HUBBARD
LRH:jl.cden Copyright Q 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
202
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 FEBRUARY 1964
Sthil Office Staff only
COMM BASKETS
Joe Breeden, Miss Harris and Mrs. Thrupp are to be congratulated
on the state of their Comm Baskets.
Three baskets constitute a Comm Station and consist of an "IN",
"PENDING" and "OUT". These baskets are for the use of the staff
member to whom the station belongs and the Communicator who
distributes and picks up despatches, messages and letters.
Handling one's Comm Station does not constitute a large part of
one's job. But it should be done well.
The "IN" basket should be emptied once a day at least and if one
cannot care for the matter at once, the despatch or message or
receipt et al is placed in "PENDING".
Money, cheques, valuables, should not be left in "IN" baskets,
particularly over weekends.
The "PENDING" basket should be clean by Friday afternoon of each
week. Usually this is only hard to do because it contains many
things that don't belong to one and should be re-routed to those
they do belong to or to files.
Work papers should never be put in drawers or out of sight, if
active. They are placed in "PENDING" or left on the desk.
The "OUT" Basket is of course emptied by the Communicator and all
messages and letters going out should be placed in it.
Letters and despatches should never be placed on someone's desk.
They go only into the "IN" basket. The exception is Telex or rush,
which on receipt is placed in the Centre of the Staff Member's
blotter. No other messages should be placed on anyone's desk.
A neat and uniform handling of one's Comm Station is appreciated.
Every administrative staff member, without exception, should have
a Comm Station. The Saint Hill Administrator is now continuingly
responsible for this provision and for seeing that the staff
member's name is on it.
L. RON HUBBARD
LRH:dr.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
203
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 MARCH 1965
Remimeo BPI
ADMIN TECHNOLOGY THE COMM-MEMBER SYSTEM
In the eleven major zonal Scientology organizations of the world,
a new Communications and contact system is authorized as per this
Policy Letter.
The staff members of these eleven major organizations may now
communicate directly with the same post as their own at Saint Hill
for information, guidance and orders. The holder of the same post
in another org is a Comm Member.
The Saint Hill organization chart is exactly the same as the
organization chart in every one of the major organizations. The
difference is only the numbers on staff. As founder I am the head
of each of these organizations. Below the organizations are also
exactly alike with similar or the same titles. Continental
Directors and Secretaries are also preserved as titles.
At Saint Hill there is the International Council and each major
org has its Executive Council. At Saint Hill there is an HCO
Secretary, an Organization Secretary and a Finance Secretary and in
each org there are the same level of officers.
At Saint Hill there are six departments, the Promotion Department
and the Publications Department both under the HCO Division (1);
the Department of Training and the Department of Processing, both
under the Technical Division (2), and the Accts Department and
Material Department both under the Finance Division (3).
All posts and functions come under the three divisions and six
departments.
HCO (Division 1) promotes and registers; Technical (Division 2)
applies all training and processing for the Org and public; Finance
(Division 3) takes care of all money and property.
In eleven orgs any staff member or executive may find his senior
comm-member on the Saint Hill staff and communicate directly for
aid, guidance, co-ordination, clarification of policy and orders.
In cases where the matter can't be handled at lower echelon at
Saint Hill it is referred through channels at Saint Hill directly
to executives here or myself. In the eleven major orgs, executives
may go direct only to their own senior comm-member at Saint Hill.
Reversely Saint Hill Executives may go only to their junior
comm-member in the org.
The lines are thus open at parallel to Saint Hill, but go up or
down only through channels inside the orgs.
This system once existed from London but dropped out. It was very
successful marking our time of greatest expansion. It is for the
first time authorized and made official.
Now any case audited or person trained, as well as other matters,
can become the subject of direct rapid communication on our
enormous telex network or by air or surface mail. The slows caused
by overwork at executive level are unblocked. Saint Hill can now
advise quickly on any difficulties or new materials or policy.
We are standardizing all policy and issuing standard department
"hats" based on fifteen years of org experience now being
correlated.
204
Saint Hill is a working organization from top to bottom, having
now the same functions and activities as every other 1 st echelon
organization in the world. There are no posts at Saint Hill which
are not facing and handling the same problems here as in any other
org anywhere. So advice and data are real and the exact problems
are known and understood.
The new org pattern applies easily to orgs very large or very
small without change. It adapts easily to the small city office or
an org with a thousand staff members.
Copies of org boards will be freely circulated by a new system of
large photographic duplication now being installed at Saint Hill.
The Comm-Member System is the result of experience already
tested. It is also taken from natural laws I have discovered at
Level VII and which are being applied directly to Scientology
organizations over the world to bring about rapid expansion. This
expansion is being designed to take place at a faster doubling rate
than before.
The organizations of Scientology now considered first echelon
orgs (lust below Saint Hill) are London, Washington, Los Angeles,
New York, Melbourne, Sydney, Perth, New Zealand, Johannesburg,
Durban and Capetown. All other orgs should attach themselves to
their Continental org and employ the Comm-Member System with its
staff as senior comm-members to it as it is to Saint Hill.
Continental lines, org seniorities and other lines are preserved.
A first echelon org need not forward through its Continental Org
unless required to do so on application by Continental Orgs to
Saint Hill on specific orgs or departments for temporary periods.
Purely Pioneer areas now being handled by Saint Hill such as the
Pacific North-west, Canada, Japan, Russia and Asia remain under
Saint Hill control and where embryonic-Pioneer orgs exist may use
the Comm-Member System with Saint Hill as it may apply to their
staffs or committees.
Franchise holders are not affected and continue as usual direct
to the Saint Hill Franchise Secretary and may not use the
Comm-Member System which is reserved exclusively to orgs or city
offices.
All existing lines inside orgs or existing org seniorities in the
first echelon continue and must not be severed or dropped because
of the new arrangement. It will be found all lines now in still
work exactly as before and the CommMember System merely opens new
channels in addition to existing seniorities and lines and the new
pattern only makes orderly and complete an org pattern which came
almost fully into existence last summer. Hold existing lines in
when they have worked for you. You will find they still answer up
even under the new pattern.
The specific benefit to the public of the Comm-Member System is
the improved service ability of their local orgs which can now
obtain fast case advices or get training queries answered from
Saint Hill experts in very little time and who in their turn can
place any difficult problem before me in a matter of minutes.
L. RON HUBBARD
LRH: ml.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
205
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 13 MARCH 1965
Issue II
Remimeo THE COMM-MEMBER SYSTEM
ROUTING POLICIES SECTION
Definitions: THE COMM-MEMBER SYSTEM is a direct Communications
System between the staff member of one org and only the exact staff
post in another org without vies. It is governed by direct policies
and regulations and its own technology of handling matters. IT DOES
NOT CHANGE OR ALTER ANY EXISTING INTERNAL OR BETWEENORG POLICY OR
COMMUNICATION CHANNELS.
ROUTING
Any but the following routing is offline and therefore Dev-T in
the Comm Member System:
1. A. ROUTING. Goes directly across from own post to same org
post in another org only. Do not go across to same post and then up
or down. This is clearly marked at the top of all despatches so
routed "#A Routing?', with no vies marked.
2. B. ROUTING. Goes up in one's own org and across and down again
to the same post as own in the other org. Despatches so routed are
clearly marked at the top "#B Routing" with a full list of vies,
written on it by the sender. Each via initials and forwards or
stops it, says exactly why and returns it to sender.
3. C. ROUTING. Goes up to one's org superior or superiors on
channel as per Org Board only. One's own superiors can send it
across if they wish to their similar post in the other org but it
cannot be so routed by the original sender. Do not go up in own org
and address across to a- superior post than your own in another
org. It must only be addressed to superiors in one's own org.
Despatches so routed are clearly marked "# C Routing" and have the
proper vies for one's own org marked on it by the sender for
forwarding inside his own org.
4. D. ROUTING. Goes inside one's own org to anyone else in the
org up or down. Despatches forwarded are called "#D Routing" with
the person to whom addressed clearly marked. D Routing is entirely
limited to one's own org and is not forwarded across to another org
except when demanded or as an enclosure in other despatches. D
Routing means "to a specific post in one's own org, superior or
junior".
A Senior Org is defined as the top org heading an echelon of
orgs. Saint Hill is the top org to eleven other orgs but amongst
these there is Continental seniority. The Continental Org is senior
to the other orgs in that zone but as these all form one echelon to
Saint Hill, Saint Hill is senior to the rest.
A senior Comm-Member (not senior staff member) is one holding a
duplicate post in a senior org.
A junior Comm-Member is one who in relation to Saint Hill holds
the duplicate post in any org in the first echelon of eleven orgs
just below Saint Hill or in an org in that echelon of eleven junior
to the Continental Orgs.
An org founded or salvaged by an org is junior to the founding or
salvaging org and its staff members are junior to those of the same
post in the founding or salvaging org.
Orgs or offices not included in the first echelon below Saint
Hill have as their senior org that org of the next upper echelon
which handles or controls its traffic. Orgs of the second echelon
and lower communicate only to the founding or salvaging org on the
next echelon above them or the org to which they are assigned. They
may also communicate parallel to orgs of similar seniority in their
own echelon but seniority must otherwise be assigned. Questions of
seniority of orgs are settled by appeal to the International
Council.
Note: On inspection, with the assistance of sketching a few
examples, the reason for these routing regulations will be very
evident. Any other routing than the above would make trouble all
around. So any routing not covered in A B C or D must be spotted
and called Dev-T, being offline.
206
SUBJECTS
5. Discussing other than one's own concerns in despatches beyond
normal ARC is Off-Policy and should be returned as Dev-T.
6. Writing for somebody else than one's own hat is Off-Origin and
should be returned as Dev-T.
ORDERS
7. A senior Comm-Member should not give direct orders to his
junior Comm-Member on the A Routing. Direct orders may be given
only with B Routing and any direct order not following B Routing is
offline except in cases of extreme urgency as in the case of books
about to be shipped or a spinning pc. Such cases are called URGENCY
ORDERS. An Urgency Order given an A Routing must be followed at
once on slower channels (airmail) by repeating it with B Routing
through channels. The original must begin "Urgency Order" and the
forwarded-throughchannels copy must
begin with URGENCY ORDER FROM TO DATE
SUBJECT ORIGINAL SENT VIA TELEX (ORDER GIVEN) BECAUSE
............ (REASON FOR IT). If an Urgency Order given
with good reason on A
Routing and properly followed with its B Routing copy is not
complied with at the other end and there is any actual loss of
money or property or damage to persons or cases or property or
repute as a result of the non-compliance, the HCO Justice Codes
(HCO Poll Ltrs. of March 7, 1965 Issues I, II, and III) apply. Only
a senior Comm-Member may give an order on the Comm-Member system.
8. If an order which is only given B Routing is not stopped by a
post superior to the two Comm-Members anywhere on the line, and is
delivered to the junior post and is not complied with or acted
upon, the HCO Justice Code applies regardless of lack of loss or
damage.
ADVICES, QUESTIONS AND ANSWERS
9. Ordinary traffic on A Routing is usually data or questions or
answers from the junior Comm-Member to the senior Comm-Member and
advices, questions and answers from the senior Comm-Member to the
junior Comm-Member.
TIPS
10. C Routing is so marked and used when a staff member wishes to
call his own org superior's attention to a datum or statistic or
even a rumour which seems to have basis in fact. One marks the
despatch C Routing as above, with all vies written on it by the
sender up to the sender's own org department which might be
interested. It is initialled en route and is simply received by the
Comm-Member's superior in his own org with no ack sent back or
expected. It is just a Tip, not an advice or a real comm. EXCEPT
that when a long letter or report received by A Routing is
forwarded to one's own superiors in one's own org the staff member
forwarding it must cover it with a brief digest despatch giving the
possibly important datum or must underscore or circle the important
parts with a different colour pen so one's superior can clearly
pick out the datum. No comment should be made by the staff member
originating the tip as that makes it an org comm which must be
acked. Making tips into internal org despatches is Dev-T as it is
off-origin. The staff member forwarding the tip to his superiors is
not the sender. Data can flow freely on lines without acks as it's
just data. Thus C Routing is only a data line, receives no ack from
the C Routed Superior to the staff member who forwarded it or the
originator who sent it from the other org. Usually the recipient of
a CommMember despatch on a C Routing just sends it on to Files by
marking it F with an arrow.
If the person who forwarded it wants it back he marks it "Ret. to
(name)" and the arrow is drawn to that when seen by the superior.
It is expected that the person in the org to whom his other org
Comm-Member addressed it will ack the message as a message from his
junior or senior Comm-Member in the other org.
GREETINGS & INFO
11. Greetings contained in a letter or despatch such as "Say
hello to Bill for me" are handled with D Routing as in D above. The
greeting bit is clearly circled with a different coloured pen than
the original and the message is clearly marked D Routing, the
greeted person's name put on it and arrowed and is forwarded to the
person being
207
greeted. He or she marks it F with an arrow and it goes to files.
If the Comm-Member
wanted it back with a "Ret. to " the greeted person
returns it to sender without
ack or comment but only an initial by the greeting itself. To
handle any other way or to comment is Dev-T as it becomes an Org
Despatch.
12. Information goes by D Routing. Any Comm-Member System
despatch in the senior or junior org may become INFORMATION. Such a
despatch from another org is received by the senior or junior
Comm-Member and when it is thought that it contains important
information of interest to some other staff member of the
receiver's own org above or below him on the command channel or
across in another department or division, the whole message is
clearly marked "D Routing", its earlier routing crossed out; if to
be returned to the forwarding staff member it is marked "Ret. to"
with the staff member's own name or post name. If it just goes to
files afterwards it is marked F with an arrow. The information bit
is clearly circled or underscored with a different coloured pen.
Adding comments to INFO bits in forwarding or in returning inside
one's own org is Dev-T as it is made into an org despatch by the
comment. If acked with no "Ret. to" on it, it is marked F with an
arrow and is sent to files.
13. Routings C and D sent with a comment by the forwarder or
returned with a comment by the receiver is Dev-T. However, if vital
data is also known by the forwarder or returning staff member an
org despatch is attached as a separate piece of paper. This makes
the Comm-Member despatch simply an "enclosure" to an org despatch.
If however the org despatch does not contain other data or orders
than idle chatter it is Dev-T. Therefore Routings C and D do not
apply when a despatch is added, for a routine internal org despatch
has been made of the CommMember despatch.
14. A, B. C and D Routings are not "brought by a body" ever, any
more than routine org despatches would be. By "Brought by a body"
is meant brought in person not by HCO. Also A, B. C and D Routings
are not returned by a body.
FAILURES TO ALERT
15. Any staff member in a senior org (an org senior on the comm
lines to the other org, not just Saint Hill) having vital data
concerning an org, department, unit or section that is IN AN
EMERGENCY STATUS or information clearly indicating it should be,
who does not bring the matter effectively to the attention of
superiors in his own org is liable to the HCO Justice Codes under
neglect or omission, a Misdemeanor. If failure to advise results in
loss or damage to the other org's income or public repute or his
own org's, the matter becomes the subject of a Committee of
Evidence, making the staff member who received the information an
accessory to the other org's default or upset.
16. A junior Department Head Comm-Member who does not advise the
most senior Comm-Member on his routine lines of lessened income or
traffic when it has continued for three consecutive weeks in his
department, becomes liable to HCO Justice Codes under the heading
of a Misdemeanor, if not personally at fault, or a crime if at
fault for any reason. Such a report from a junior Comm-Member must
contain specific, detailed data as to possible cause and a specific
detailed recommendation to the senior Comm-Member for correcting
the slump. Such a report is called a SLUMP REPORT. The receiving
senior Comm-Member must pass this report at once to HCO
OIC-InCharge in his (the senior) org marked "Priority" in Red. It
does not go via channels but by D Routing and is made part of the
senior org's own OIC summary report on orgs for the week.
The senior Comm-Member must demand (not orders) at once from his
junior Comm-Member on receipt of a SLUMP REPORT, any data he thinks
he may need or doesn't know or wants to know about the situation.
It is forbidden to send orders at this stage as insufficient data
is to hand but any advices may be sent by the senior Comm-Member.
17. If a slump, determined by raw data (statistics) reported or
not, [occurs] in any executive junior Comm-Member's Division, org,
department, unit or section and the condition continues two months
despite advices or orders the senior CommMember must despatch HCO
Conditions Unit in his org requesting the assignment of an
Emergency Condition to any part of the org controlled by his junior
Comm-Member. HCO assigns the condition with a despatch to the
Division head or heads of that org on B Routing clearly marked in
Red on its face EMERGENCY CONDITION in very large letters such as a
stamp.
20X
18. On receipt of an "Emergency Condition" the junior Comm-Member
must inform his senior Comm-Member what he is doing about it and
co-operate with his org and any senior staff member to his post.
19. If an "Emergency Condition" does not produce results the
senior CommMember, after a reasonable time, must inform his
superiors of the fact with all the data he has and with a specific
recommendation concerning the handling of the situation.
20. A Comm-Member (senior or junior) must do what he can for the
morale of the other Comm-Member during the other's periods of
stress without undermining the org's executives with his sympathy
for their subordinate at "being badly led". The Comm-Member must
realize that the other Comm-Member is already under stress when
things are going wrong and try not to be short or sharp or
flashback or call names. Routing is so direct and there's so much
theta on the line that misemotion can blow the other end to pieces
(the first organizational lesson ever learned about Scientology's
open comm lines). The thing to concentrate on in any condition of
stress, emergency or not, is to keep the Comm-Member on post and
working. The Comm-Member should knock out the other's generalities
with "WHO SPECIFICALLY?" and cure the junior Comm-Member's ARC
Breaks with his environment. He should then get the other
Comm-Member to spot and remove distractions, barriers,
non-compliance and alter-is, augment the purpose of the other's
post or department or division or org, strengthen the edges of the
channel and find and help reduce the real opposition where possible
by any valid means. This approach is better than quoting policies
during stress. This procedure usually applies from a senior to a
junior Comm-Member. But may sometimes become reversed, depending on
who is under stress. If done by a junior Comm-Member it must be
realized that a senior Comm-Member has three to eleven junior
Comm-Members and good wishes and some understanding words may be
far more valuable than several juniors "auditing" their senior via
this system at once.
21. A junior Comm-Member must not overwork or unnecessarily worry
his senior Comm-Member by caprice, long despatches, irrelevant
material, gossip, hearsay or entheta. There are other orgs being
handled by the senior Comm-Member as well as his own post and the
senior Comm-Member is apt to be sharp about Dev-T and rightly. A
junior Comm-Member can find himself involved with the HCO Justice
Codes at a crime level for misinforming or falsifying reports or
enturbulating or losing one's temper over a long comm line. Any
Comm-Member must report such offenses when flagrant or upsetting to
HCO Justice at once.
22. In using A Routing be very certain that brevity for the sake of
speed does not defeat itself. A too brief message, a garble, causes
a repeat request which multiplies the message traffic by three.
Always read a message you are sending before you send it as though
you knew nothing about it and were receiving it. Put "ARC" between
sentences when using cable or "Stop". In cabling and despatching
always number your despatch with the date of the day + your post
initials and your org cable abbreviation and the post in the org
you are addressing (abbreviated) and note the number and subject in
your own log. Answer a despatch so code numbered by repeating its
code, not your own and adding a digit to the end of it to show
which message it was, the first, second or third on the same
subject. Omit the 1 but always add the 2, 3 and so on in rotation,
using the original code number with the original day date. The Comm
Officer can show you how. That way messages can't "cross" and cause
a wonder of which was sent first. Sloppy comm procedure over long
lines is Dev-T. Always be legible. Don't scribble. Write so it can
be read. An indecipherable message is a curse. Use lots of
airletters, spare cable when you can and avoid enclosures when
possible as they require a large envelope and aside from weight
cost nearly three times as much as an airletter. Address the post
and the org. Use initials in cables remembering DP is director of
processing and PD is publications director. Use Dept and Division
in addressing airletters such as, to Div 1 Promteg
Address-In-Charge. Always address airletters in the order Division,
Department (unit or section), Post. Avoid personal names on
addresses between orgs but use the person's name in "Dear " if you
wish. Your senior or junior Comm-Member in another org is your same
post with the org name added instead of your org's.
23. Anybody may write his senior or junior Comm-Member, not just
executives. Where staff boards do not have further designations for
their non-executive posts, a staff member who has no executive
title simply addresses "Staff Auditor, Saint Hill from Staff
Auditor Benson Sydney". As these types of post increase and
decrease in number it is not always possible to get the same line
in and it is best to generalize in addressing. For example: "To
Maintenance Staff Member Saint Hill from Maintenance
209
Staff Member Melbourne". There are not many such posts with no
further designation and they are usually sorted out but cross at
times. The questions usually get answered.
24. All regulations apply to general staff members as well as
executive staff members.
25. Complaints about routing when the staff member himself cannot
get his communicating staff member's hat on himself should always
be forwarded to the HCO Communications Officer in the org where the
complaint is made. The HCO Communications Officer will take the
matter up with the Communications Officer in the org mentioned in
the complaint. If this does hot bring results it should be reported
directly to the HCO Area Secretary of the org making the complaint
who takes it up with his or her communicating member in the org
being complained about, and can request direct discipline or a
Committee of Evidence of the other org depending on the magnitude
of the offense. No discipline may be ordered by a senior org member
to a member in another org. One may be disciplined only by one's
own org. But when one's own org fails to discipline it can be
subjected to a Committee of Evidence at its top levels by an org
just senior to it, not necessarily the next echelon org. The
Continental Org is usually so requested by Saint Hill when offenses
warrant it and discipline seems to be gone in its comm lines or in
the org and it will not act.
26. Letters from the field or public that get into the
Comm-Member System should be turned over to the Letter Registrar
for answering as they're in the line by error. All letters received
by an org are opened by the org before distribution. However public
mail after being opened in the comm centre may also be replied to
by the staff member it is addressed to but he or she should
remember that they must be handled in accordance with Division 1
HCO policy. The Communications Officer should ask the staff member
if he or she wants them if the public or offline character is noted
by the Comm Officer or called to his or her attention by the staff
member. If the staff member does not want it, it is properly routed
by the Comm Officer to Letter Reg. But in any event the Letter Reg
should be given the original and a copy of the staff member's
answer for files.
27. Any letters received in the Comm-Member System should go to
CF with copies of the reply when answered. No staff member may have
a file containing letters older than 2 months. If retained at all
they must be safeguarded and eventually turned in within two
months. Comm-Member letters are org letters and may not be
destroyed but must go to CF where they are filed as to org and
post.
28. Franchise Holders' queries may not be answered by other staff
members than those authorized and should be turned over, when
received, to the Franchise hat in the department or org. Answering
Franchise Holders attempting to use the Comm-Member System is
forbidden.
29. Merchants and business persons and specifically lawyers and
accountants may not correspond with staff members on the org's
business unless it is the duty of the staff member.
30. The Comm-Member System does not in any way change any other
routing or comm policy in an org internally. Its internal lines
remain as always with the same procedure as before this system came
into effect.
31. High hatting is a term applied to a practice of wearing only
one's highest hat in a small org using the CommMember System and
also in receiving an order or advice as a lower Comm-Member and
"going upstairs" with one's hats to refuse it. In a very small org,
it is very wise to write from the hat one is talking about to the
Comm-Member in a bigger org that wears that hat, and then, in
receiving the reply, receive it as the hat that asked the question
or sent the data. Help the big org's brass by querying from the hat
that wants to know and receiving the reply as the same hat in
proper parallel.
COMM-MEMBER SYSTEM COMM POLICIES SECTION
1. Communications may not contain entheta or misemotion. Our
lines are too open and magnify it and lines are blown up when these
are used over long distances.
2. Communications to Saint Hill may not criticize one's own org
seniors and Saint Hill communications to orgs may not criticize
Saint Hill or org seniors. The sures way to interrupt the comm
lines is to give executives cause to interrupt or intercept.
2IO
3. Saint Hill advices must not give unusual solutions where
actual policy or technology exists and can be pointed to. Don't
alter-is data in handling org problems. The data you are receiving
from the other org may not be correct or complete or sometimes
false and thinking up new procedures that alter old to solve the
"problem" is to introduce an arbitrary order on an already false
base. If standard policy doesn't seem to apply then the "problem"
is probably misrepresented and doesn't exist that way. Get data
before you advise, or use standard advices only.
If the other fellow can't seem to apply your advice, then you
haven't been given the real facts or the complete facts - try to
get them and then re-advise. If the other fellow still can't
understand, then study materials apply. He or she needs Remedy A or
B on our Policy or earlier Organization contacts not a new
solution.
4. Clear any Promotion ideas with your Division 1, HCO, before
you advise them or question HCO so as to keep the offerings real
and uniform. You may interrupt an existing programme.
5. Clear technical recommendations or requests (such as in an
HGC) with your Division 2 before you make them, so as to prevent
getting a squirrel activity going in some org with consequent
upsets. The technical data or solution probably already exists.
6. Clear financial and materiel recommendations or queries with
your Division 3 before making them as the policy or planning may
already exist for the org being advised by you.
7. Avoid giving orders or advice that can be used to make you
wrong when it's misapplied. Be sure of data and what the question
really should be. Then advise.
8. Report pronounced statistical changes you get wind of on your
lines to your superiors. But never report entheta and mere opinions
or rumours - the data is too fragmentary to be of value. Get
statistics if you hear something weird and if the statistics are
bad (less money, less bodies, less anything) report it. But REPORT
ONLY STATISTICS.
9 . Continually find out what's working well and why things
working well in one org aren't in another. Realize faulty
utilization, not the policy itself, is the commonest fault. Like a
technique, they're not using it right.
10. Report large statistic changes up or down you notice in any
org at once to your superiors and your senior Comm-Member or
superior, and report loudly when statistics continue bad. Report
very loudly and until you are heard.
11. Kill off "bush telegraph" with facts. Reduce the rumour
factor all you can. It is valueless in itself being fragmentary
data. Use it only as a signal to get more specific data before you
make up your mind or report it to anyone.
12. Be absolute death on "everybody". Anyone saying, "Everybody
here says ", "The field here thinks'', "They " or such generalities
should be sharply answered with WHO SPECIFICALLY says or thinks or
feels? You'll find one or two people have become "everybody" as
that's the mechanism of an ARC Break - when people have an ARC
Break in general they generalize. Reporting the opinion of one
person in a zone as the "opinion of everyone" in that zone can
falsify ARC and ruin sound planning. Find out who "everyone in the
Academy" is - Bill or Pauline. An ARC Broken (upset) person,
misemotionally reporting in a letter or telex invariably
generalizes broadly in an effort to justify his misemotion and make
a proper effect. In finding out the exact identity of his
generalized "everyone" you cure his ARC Break and don't let it
cause ARC Breaks between your org and his.
13. Use your lines to bring order. Never use them to enturbulate.
14. Use the power of your line (its calmness and good sense) to
handle disturbances. Don't threaten or nag.
15. Material passing along the line is subject to the Justice
Regulations if the content violates any of them - i.e. inciting
to insubordination, mutiny, placing a superior in danger. Cold raw
statistics, provable facts alone do not violate the Justice
Regulations. Saying George X is "a lousy superior" is subject to
Committee of Evidence; saying "since George X took over this post
enrollment has fallen, being an average of 100 in the last six
months before he took over and only 15 in the six months
since" - if that is true and can be checked up on, it is not
Committee of
211
Evidence for the reporter. Facts not opinion keep a person
reporting (and an org) out of trouble. REDUCE RUMOUR AND OPINION TO
RAW DATA BEFORE YOU REPORT IT OR PUT IT ON LONG COMM LINES.
16. Differentiate amongst purposes, sub-purposes, senior policy,
routine policy, directives, momentary orders and advice. All policy
does not have equal value. Policy can't exist down to the details
of getting it into effect. That requires orders and advice. The
policy of "Get the job done!" is very senior to a policy relating
to the expenditure of ballpoints. A martinet is only one who
insists on following policy down to idiot level, using policy for
how to shine shoes or bite fingernails. A good leader only gets
major policy in hard and uses the rest as specific orders or
advices. Not following important policies is a shooting offense.
Using small policy as a means of avoiding the major policy is also
a shooting offense.
17. One mostly causes his own trouble on his comm lines. But like
the inexperienced auditor who can't spot the point where he started
the pc's ARC Break, the person who starts trouble on a comm line
seldom sees how or why. Usually it's not understanding what's said
or not answering.
18. Don't try to impress on org comm lines if you have nothing
really to say. "We're running a Great Comm Course here" is an idle
statement. "After taking our Comm Course, 91% of our students pass
their HCO Bd Provisional" is, if true, the only acceptable way to
brag. We have had too many "great auditors" and "great instructors"
whose statistics were down graphs and failed students. Brag with
statistics on an org comm line.
19. Warn when your senior or junior Comm-Member is "under the
gun" or getting into disfavour. (But say who says what. Never
generalize in such an instance. It's vicious and stupid.) For maybe
the person you warn is innocent and can straighten it up as so
often happens before a needless Committee of Evidence, called by
rumour.
20. Never recommend a solution in the absence of data. Less havoc
is caused by demanding straight data than by waiting a bit. If the
situation is an emergency, however, any policy or action is better
than no action.
21. Never decide about the truth about a person or situation in
the absence of data. In this case a lie is worse than no data at
all.
22. Realize when you catch someone in an outright lie about his
post, he is not working.
23. Detect non-compliance of orders by flashback or complete
absence of acknowledgement.
24. Be safe with policy. One is unsafe with off-the-cuff
recommendations contrary to usual practice no matter how bright it
may seem. When there is no policy use the purpose of the activity
to make your point. Don't use unusual ideas that don't fit the
purpose of the group you are advising. In the absence of known
policy, make the purpose serve instead and work out a solution that
forwards the purpose of the department or unit. Always report such
solutions when they work. Policy is a growing thing, based on "what
has worked". What works well today becomes tomorrow's policy.
25. Lost, forgotten or overlooked policy is more often the cause of
trouble than circumstances themselves. The person who is in trouble
got that way because of dropped policies. Policies are the
solutions which solved yesterday's lacks or troubles and which if
followed will prevent tomorrow's troubles. Therefore present loss
of or noncompliance with policy is asking for trouble tomorrow.
Almost all current trouble is occurring because of departures from
policy yesterday or from causes never before experienced by the
group. Policy is group experience. Followed, the group advances.
Abandoned, the group falls away. Only Scientologists dare become
fiends about following policy for only Scientologists know enough
to erase it when it no longer applies. But drop a policy as if one
were letting go the only piece of wood in the ocean - once gone
there may be no rescue to hand. To demand that unimportant "policy"
be followed slavishly or to use it to balk org purposes is another
way of dying. For it makes people fight major policy and fighting
that they have disasters. A group is only a collection of different
people without policy to agree upon. For policies are the points of
agreement which make the group into a True Group and an
irresistible force. Using policy intelligently is the only way a
group can ever advance.
212
No policy at all or non-compliance with major policy is the basis
of every upset that will be reported to you whether the fact is
stated or not. Purposes and Major policy are very safe roads.
Leaving them leads to too many quicksand pits for anyone to be mild
about departures from policy.
26. Be inexorable and continual in getting purposes followed and
major policies in. This is the whole secret of producing startling
statistics.
27. Use the formula for putting power and velocity into a line
and group: from the group purpose remove distractions, remove
barriers, thrust aside non-compliance with by-pass, strengthen the
edges of the channel and make sure there is a will to follow the
purpose. Like magic the group will come to life.
28. The way to audit a group that is in collapse is (a) get them
to realize their purpose, spot their past distractions, alter-is
and barriers and remove them, (b) get them to strengthen the
channel edges to prevent wandering off it, (c) get them to see how
the group purpose can be achieved, (d) take out of the group by any
method those who have sought to suppress or invalidate the purpose
or the source of the group's purpose, and (e) handle as a horrible
example all those guilty of non-compliance expressed as laziness or
mutiny, (f) provide space for the group to move toward in their
action and (g) spot the exterior opposition to the group's purpose
and begin to reduce it, (h) and be sure the group is energetically
led by someone dedicated to the group purpose and intelligent
enough to learn and follow policy and report new lessons.
If these things are done in the group even when not on its
individual members, life will magically appear, for the formula of
livingness has been used - which is "To have and follow a
purpose." Now if one also then audits the individual members of the
group to increase their abilities, nothing can stand in the group's
way and still remain standing. Man has hit on this formula
accidentally sometimes when starting a war or mob actions and the
result is highly destructive to one and all as the purpose was a
very bad one such as "Kill all Arabs" or "Lynch the man!" These are
just reactive bank purposes gone into frantic dramatization, not
rational thought. But Man rarely rises above this in applying his
instinctive feelings about groups. Sometimes there is a "born
leader" who knows the ropes by experience or instinct but his
ability is "unexplained" or called personal charm. When the purpose
is good it then has theta, not entheta, and the result is
fantastically successful. To the degree an executive can't or won't
do as a starting or continuing action (a) to (h) above, the group
fails and lacks life. There wild be as much life in the group as
the purpose is worthwhile and (a) to (h) is executed. The keynote
of insanity or death in a group or person is the presence of the
symptoms implied in (a) to (h) above. The ability to apply and
execute these is called "Leadership" or "executive action" in
Scientology. Mankind has not achieved a clear definition for either
until this time.
29. A comm line of an org is a trust, not a right. Anyone can
speak as he pleases on his own line. But when it is a group line it
is held in trust for the group and used for the group. Never
confuse one's own personal impulses and freedom of speech with the
comm lines of a hat in a group.
L. RON HUBBARD
LRH :jw.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
213
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 JANUARY 1966 Issue III
Gen NonRemimeo
SCIENTOLOGY ORGANIZATIONS COMMUNICATIONS SYSTEM: DISPATCHES
(Revises HCO Policy Letters of 8 April 1958 and 13 December 1962)
An intra-organizational dispatch is a simple thing. You can keep
a copy if you wish, but only one copy (the original) goes and comes
back.
When writing a dispatch, address it to the POST - NOT the
person. (If a person changes post, or leaves, if you address the
dispatch to the post, it will be received by the new occupant of
the post, but if you address it to the person, then if the person
leaves it may not be received and handled.)
Set up a dispatch as follows: (for information or advice)
Example:
Mimeograph Officer
Supply Offcer (date) _ _
Dear (c)
Your order of (message).
(complimentary close) Signature
or for a request or an order:
Mail Clerk
via Dir Comm (date)
HCO Area Sec
Dear_
Please see that (order or request).
(complimentary close) Signature
This form is used so that when it is ready to be returned, an
arrow can be drawn pointing to the post to which it is to be
returned, eliminating the need to write it. If the message is one
that should go in your hat, either put it in your hat and
acknowledge sender, or write it up for your hat, returning the
original to sender. If the
214
dispatch comes to you from a junior always insist the junior has
attested "it is okay". If you in turn wish to send it on, you too
must attest "it is okay" and send it on. If it is not OK return the
dispatch to the originator stating briefly why it is not OK.
The receiver handles the dispatch and retains the dispatch until
such time as it has been completely handled. If it is a matter
which involves days or weeks, you can dispatch the sender stating
that such and such is being attended to and expected to be complete
within a certain time - but retain the original dispatch until
job is done, then return it to sender marked "DONE". Do not return
the original with "It's being attended to". Originals only return
with "DONE" or "Can't be done". Otherwise the communication stays
incomplete.
When replying to a dispatch, put down the date of the message.
Dispatches are handwritten. Executives, other than Exec Secs,
should not have their dispatches typed by a secretary except where
the dispatch contains large volume.
COLOUR FLASH SYSTEM FOR DISPATCHES AND LETTERS
The colour flashes for paper for divisions are as follows:
HCO Division 1 - Gold HCO Division 2 - Light pink or
violet
Division 3 - Deep Pink
Division 4 - Green
Division 5 - Grey
Division 6 - Yellow
Division 7 - Brown [Public Division Flash
Colours
Division 8 - Orange added per HCO PA 23 May
1969.]
Division 9 - Blue or White
White paper is also used for letters to the field, business
houses, Board minutes, and for manuscripts and research notes.
Copies of letters written are on the colour flash of the division
writing the letter. WRITTEN REQUESTS
If you have a request, put it in writing. Do not go to the person
and expect him to carry your request around in his head. Personnel
are not supposed to present their body, nor their body with a
dispatch to other personnel except for actual conferences which are
kept to a minimum. Few things need conferences. Dispatches take
care of 99% of organizational business.
COMM CENTRE BASKETS
The Comm Centre contains a basket for each staff member. Each
basket is tagged with the person's name and underneath the name is
their post or posts. Each person is responsible for delivering his
own dispatches to the proper baskets and for picking up daily his
own dispatches. Do not fail to pick up your dispatches at least
twice a day (once in the morning and once in the
afternoon - make your own schedule). But do not let dispatches
pile up in your basket.
In larger orgs a Comm Centre and separate Divisional Comm Centres
may be instituted. The Comm Centre would consist of one basket for
each division plus a basket for L. Ron Hubbard and an outer org OUT
basket. Each divisional comm centre is placed in the divisional
working area with a basket for each staff member in that division
plus a divisional in-basket and a divisional out-basket. An HCO
dispatch courier would be responsible for delivering dispatches
into the divisional in-baskets and from the divisional out-baskets
into the comm centre baskets. The sec sec is responsible for the
distribution of dispatches from the divisional in-basket to staff
members' baskets.
215
ORGANIZATION BOARD
Keep abreast of all post changes. As the Org Board is changed,
the Comm Centre baskets are changed. Always know who is occupying
what post so that when you deliver a dispatch you will always know
whose basket it goes in. If you are not sure, check the Org Board.
RESPONDING TO COMMUNICATIONS
Handle your dispatches daily. Do not let them stack up on you.
When someone sends you a dispatch let them hear from you. Do not
get the reputation of 'I hesitate to send so and so a dispatch
because I don't know when I'll hear from it, or if I'll ever hear
from it.' DO NOT LET YOUR DISPATCHES DEAD-END. When you let your
dispatches (or letters) stack up on your desk, you are in actuality
chopping the comm lines of the organization in so doing chopping
your own pay cheque.
ANSWERING LETTERS
Secretaries who type letters should always take care to staple
the carbon copy on top of the incoming letter - do not use a
paper clip. In answering letters, answer their questions. Give them
the information they are seeking. Use the gradient scale method. DO
NOT FAIL TO ANSWER THEIR QUESTIONS. If you don't know the answers,
find out.
ORIGINATED DISPATCHES
The purpose of the secretarial unit is to type answers to
letters. Most all intra-organizational dispatches can be
handwritten: this saves time in putting them on tape (when you
could be writing them yourself) and saves the transcriber's time
for replying to letters. Stay in communication with other staff
members and with our correspondents. If you don't handle your
dispatches properly don't reply to the sender, as I said before,
you are cutting your own pay cheque.
L. RON HUBBARD
LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Note: The two earlier issues of 8 Apr '58 and 13 Dec '62 were
the same basic issue as the above Policy Letter, with a few changes
reflecting the evolution of the Comm System and the Org Board.
13 Dec '62 was a straight reissue of 8 Apr '58 - as part of
the Reissue Series (7) - with minor changes such as the
inclusion of a salutation in the dispatch example, and in the first
paragraph under Comm Centre Baskets, addition of a phrase, "(except
in some larger Orgs, where there is a Communicator for this
purpose)" after the sentence saying each person is responsible for
picking up and delivering his own dispatches.
4 Jan '66, Issue III (above) gave two dispatch examples instead of
one as given in both earlier issues, showing the different routing
for information or advice and for a request or an order; added the
second half of the last paragraph on page 214 re including the
attestation "it is okay" on a dispatch; updated the Colour Flash
System in line with the 7 Division Org Board, which in the earlier
two issues had been based on type of dispatch, report, letter,
carbon copy, etc. as opposed to Divisional colour flash; and
deleted a second half of the paragraph entitled Written Requests,
which read, "We have a Comm Centre where dispatches are to be
placed. Place your dispatches in the person's basket not in his
hands. IT IS ANXIETY ABOUT COMMUNICATION ONLY THAT CAUSES PEOPLE TO
JUMP THE LINES. There may be, however, a few exceptions:
emergencies, or if you have a large article that would not fit into
a Comm Centre basket. The point is, do not run around all day
handing people dispatches, nor put them down on someone's desk.
This tends to interrupt their work and causes confusion on the
lines." It also added the second paragraph under Comm Centre
Baskets re Divisional Comm Centres; and under the paragraph
Answering Letters, after the sentence, "Give them the information
they are seeking," deleted " - but do not try to sell them a
course and an intensive if all they want is some information
concerning an ad we are running."]
216
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 25 JANUARY 1966 Issue II
Remimeo HCO Area Sec Hat Dir of Comm Hat Comm Inspector Hat
HCO Division, Dept 2
COMMUNICATION INSPECTOR HAT
The purpose of the Communication Inspector is:
"TO HELP RON KEEP THE ORGANIZATION THERE BY ASSURING
COMMUNICATIONS IN TO THE ORGANIZATION ARE ANSWERED."
The duties of the Communication Inspector are:
1. To inspect In baskets for unanswered communications especially
when the Letters Out statistic is down and Letters In statistic is
up and to make a complete report to the HCO Area Sec via the Dir of
Comm who calls a hearing immediately on people responsible for not
acknowledging communications promptly.
2. When statistics still do not rise, the Comm Inspector goes
through Pending baskets weeding out Dev-T and Misrouted particles
and putting them back on lines to the originator, and makes a
complete report to the HCO Area Secretary.
3. If the statistic still has not gone up, the Comm Inspector
goes through desk drawers, filing cabinets and any nook and cranny
in the org searching for hidden letters, book or tape orders,
requests for information, or any communication dead ended some
place. In this Inspection he can look through CF files, personnel
files, all Letter Registrars' files, random baskets, shelves,
bookcases or any place else he wants to look. He then reports what
he finds and the HCO Area Secretary acts accordingly. It may be
found that orders for books, tapes, or advance registration
payments and letters may be stacked up in Invoicing or in the
Shipping department and in one case, some of these orders months
old were found in a box in Tape Archives!
The Communication Inspector has as his primary concern ferreting
out jammed inflow lines and getting letters flowing. If the HCO
Area Secretary does not act on reports of Negligence by an Ethics
Hearing and in cases of Gross Negligence and Danger by assigning a
Danger Condition, the Comm Inspector makes a report to the HCO Exec
Sec and if still no result cables the HCO Exec Sec WW.
L. RON HUBBARD
LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
217
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 17 JULY 1966
Remimeo
All Staff DESPATCHES, SPEED UP
DESPATCHES, STALE DATE INTERNAL DESPATCHES
Any staff member receiving an internal org despatch that has been
enroute more than three days (dated the fourth day earlier than
date of receipt) must report the matter to the Director of
Communications who must thereupon request the Director of
Inspection and Reports to investigate and report to Dir Comm and
order any resulting Ethics action.
If an internal despatch is received back by the originator more
than six days after origin the same procedure must be followed.
If an answer to a despatch is not received back by the originator
in a period of six days the same procedure is followed.
These time lags of 3 days and six days are to be considered
extreme.
If damage results or expense occurs because an urgent message was
not marked RUSH or if a RUSH message did not promptly arrive, the
same procedure is followed.
EXTERNAL DESPATCHES
Any external despatch received with a date of 3 days earlier plus
ordinary transmission time must be so reported to Dir Comm and the
procedure is the same as Internal Despatches.
If a despatch is not answered in six days plus double
transmission time, the same procedure is followed.
On Rush Despatches, any despatch older than 1 day is considered
stale dated where telegraph or telex exists.
STALE DATE
The term "Stale Date" (used previously by banks on cheques) means
any despatch or answer that is older than one should reasonably
expect when one receives it or any answer that is older in date
from origin to answer or answer to receipt than one should
reasonably expect.
VIAS
These regulations apply to all despatches and include all vies.
EXTRAORDINARY LOCATIONS
Locations which are not served by airmail, telex or telegraph are
considered extraordinary locations and stale date occurs only when
reasonable expectancy is exceeded.
TIME MACHINE
All orders or queries may go on Time Machine.
A junior may place queries or info on a Time Machine to a senior
and may complain to Dir Comm re stale date.
A junior Org may place queries or info going to a senior Org on a
Time Machine and may complain to Dir Comm re any stale date.
COPYING DESPATCHES
Anyone sending a stale date complaint to the Dir Comm must first
answer or handle any despatch he is holding and send it to the Dir
Comm with its answer.
Dir Comm copies or xeroxes the original and the answer promptly
and sends the original on to its next recipient and uses the copy
only for investigation.
ALL ANSWERS DATED
Answer notes on despatches and answers must hereafter be dated by
the answerer.
All despatches are of course dated by the originator.
L. RON HUBBARD
LRH: lb-r.rd
Copyright (c) 1966
by L. Ron Hubbard 21S
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 17 OCTOBER 1966
Remimeo
All Staff Hats
Dir Comm Hat
Dir I&R Hat
Inspections
Officer Hat STALE DATE REPORTS
When reporting a stale date to the Director of Comms, bear in
mind that a weekend during which a staff member is not on post does
not count as two working days in the routing of a despatch. A
despatch dated Friday, October 7th and relayed by the next terminal
on Monday, October 10th is not stale dated right there if the
terminal was not on post on the 8th or 9th, and did not receive it
till the 1 0th.
In order to pinpoint the exact source of any delay in handling
and/or forwarding a despatch, all points through which it passes
must not only initial and okay it, but date it as well. A series of
initials tells the Director of I & R nothing as to which of them
might be responsible for any delay and necessitates body traffic.
Where action required on a despatch will take such time as to
make it impracticable for the originator to receive back his order
or request within six days of the date of origin, the person
carrying out the order or request must briefly acknowledge receipt
of the despatch to avoid a stale date report on himself.
Such examples are where a Purchase Order is sent to Financial
Planning by Purchasing Officer and where Printing Liaison Officer
must obtain and get accepted quotes for the printing of materials.
The acknowledgement can be sent direct to the originator and
should preferably put in the R factor as to what is being done.
Apparently losing sight of a comm cycle can be upsetting to a
staff member. Keep him posted.
LRH :lb-r.cden L. RON HUBBARD
Copyright (~)1 966 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 SEPTEMBER 1966
Remimeo
SECURITY TELEX FILES
All Telex Files must be safeguarded by the Director of
Communications and must not be available to casual callers in
Reception.
This may mean keeping Telex Files in the Communications Office
distant from the machine.
COMM CENTRE
Dispatches in the Comm Centre must be safeguarded against public
or unauthorized interference.
This is commonly done with locked divisional boxes but if so,
keys may not be left in the locks.
ORG BOARDS
The WW, Saint Hill Day and Foundation Org Boards should be hung
on the walls in Reception or otherwise displayed where they can be
viewed by staff and public.
LRH:lb-r.cden L. RON HUBBARD Copyright Q) 1966 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED 219
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
BLUE ON GOLD
HUBBARD COMMUNICATIONS OFFICE LONDON (Issued at Washington) HCO
BULLETIN OF 15 JANUARY 1958
To: All Staff for info
For Hats of Assistant Secretaries
FIELD OFFICE COMMUNICATION
If field offices will write one subject per one letter and use
airletters they will get faster service from London and Washington.
Several subjects per letter pose difficulties of interoffice
transmission in London and Washington. Thus a field office may feel
ignored when its correspondence is only held up.
A field office should not write to Organization Secretary or
Association Secretary but to the department from which it wants
something such as certification or shipping or address files.
Don't send things to a person, send them to a function. People
sometimes change on post but functions are always covered.
It is cheapest and fastest for a field office to use airletters.
Washington and London should reply in kind or by air where
feasible.
It is the lot of a smaller office to wear many hats per person.
This cultivates the idea of people rather than functions. But
functions get routing in Washington and London.
The way a field office gets impatient and lonely is by getting no
answers. This Bulletin is in the interest of getting more answers.
We are getting awfully large as an organization. Governments
believe large organizations can't be efficient. We don't believe
that so we will have to seek ways of being more efficient even if
awfully larger. Clean comm is the best answer.
LRH: bt.rs.rd L. RON HUBBARD 20.1.58
SURFACE MAIL
All heavy packets of papers are sent by surface mail, but packets
so sent are still given designating numbers. [See pages 224-225 for
number system.]
ADDRESSING
Addressing is much facilitated by rubber stamps for principal
offices. But where a number of city offices and area offices are
regularly distributed to, a hand addressograph machine with the
office address files on silk screens should be resorted to.
When handling less than ten offices, rubber stamp addresses are
adequate.
These should be kept on a board near the person (usually HCO
Steno) who actually packets up mail and mails letters for HCO.
L. RON HUBBARD
[Excerpted from HCO P/L 2 March 1959, HCO Cable and Dispatch
Designation System. Its revision of 4 January 1966 appears on page
224.]
220
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 15 JULY 1959
CenOCon
HCO SAINT HILL CABLE DESIGNATION
The cable designation for HCO World Wide at Saint Hill consists
of the letters SH.
HCO Saint Hill will begin using this designation at once. When
replying use the numbering system as usual.
PH:ps.rd Peter Hemery
Copyright(~) 1959 HCO Communicator WW
by L. Ron Hubbard
ALL RIGHTS RESERVED
NOT HCO POLICY LETTER
ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex EXCERPT FROM HCO BULLETIN OF 12 AUGUST 1959
HCO Franchise Holders
HCO Offices
Central Orgs
MA CABLE, DON'T PHONE
We are so few at HCO WW and covering so many fronts that we
cannot accept the phone calls that keep coming in. In the first
place a transatlantic call takes usually an hour or two of waiting
by one of us before it is fully connected. Such calls have taken 12
hrs to complete. And we have missed completion so often after such
wasted time and have had such bad inaudible connections even with
domestic calls in England, that it's no phone.
Use telegrams and cables instead, they're faster. They have a
memory. We can handle them without missing data not put down after
a phone call.
In the manor staff office we have a Telex. That's a teletype like
in the telegraph office. About five minutes after you file your
telegram or cable it comes complete and accurate out of our Telex,
typed with copies. These don't get lost. They get instant attention
from the Communication guard.
When a small group such as ours at HCO WW are handling indirectly
several hundred thousand people, and are handling directly, at any
given time, a few thousand and intimately a few hundred scattered
all over Earth, we have to have a Communication discipline to get
anything done. You're part of that Comm system, so if you want
something done, be brief, to the point, and use:
Airmail Airletters Cables Telegrams.
And you'll be heard fast.
Be pointless, use phones, come in person, and you won't be heard.
You are much closer to HCO WW at your letter box or the telegraph
office than you would be standing at the Manor's front door. We're
proud of our Comm system. Use it!
LRH:brb.rd L. RON HUBBARD
Copyright (c) 1959
by L. Ron Hubbard
ALL RIGHTS RESERVED
221
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 AUGUST 1959
CenOCon
HANDLING OF TELEX MACHINES
A telex must not be turned off, shut off or left off overnight or
weekends.
It does not burn any juice.
The hum you hear when the motor isn't running is the looseness of
transformer coils singing, it does not mean any juice is being
used.
There are three shut offs on the machine, these are the shut off
in the kneehole below the teletyper, the plug or switch into the
mains, and the fuse box which is in the building; this can be
pulled off or its fuse burned out.
If the machine isn't humming when you leave the office, it's off,
so stop and listen to it just before you close the office door for
the night.
Further, because the paper in the machine can jam, you must leave
the tape able to run whenever you are not using the machine.
Therefore, even if incoming traffic runs into a paper jam and/or
end of paper roll, the tape will keep going, then you can, if you
come in and find the paper gone or scrunched up, put in a new roll
or straighten out the paper and simply run off the tape and you've
got your traffic.
Always use an answer back at the end of any transmission to be
certain that the message went into the distant machine all the way
and that you were still being received at the end of your
transmission.
Always date and time your originated despatches, this is not
important on answered despatches as you have the name of the
despatch being answered.
Never distribute the original copy, it is unique, there is more
than one carbon copy but only one original. Therefore, originals
must be put into the traffic basket always as soon as received and
only carbons distributed to the addressee in the office or the
person being infoed.
Keep a slate beside your telex so you can always write down your
consecutive despatch number. When more than one telex is in a
system you can have a number for each station you are transmitting
to, these should be kept on the slate.
Use telex as though you were sending telegrams on short distance
calls, you can chat on one if you're speedy but on long distance
calls never chat, just send and receive, for the cost is too dear.
At the same time, always send an adequate message so that two
more don't have to be sent to clarify what you meant in the first
place.
We will not use telex on short or long distances without an
absent subscriber attachment and a tape cutter and transmitter.
Always cut your message on tape and then transmit the tape unless
you can do sixty words a minute without a falter (2�8:� 8' -2%7)
%-'5 %94 .9'5 5609'5').
When you first receive a telex, use, use, use it, use it all on
"local", send lots of messages to yourself, cut lots of tape to
yourself, get very familiar with it, then do sending and receiving.
Use it for typewriting inter-office despatches and such and in
that way you'll get familiar with it.
An office that has a telex has no business using phone or
despatches between it and another station. In nearby traffic only,
route everything over the telex. The value of this is to kill the
mystery. Phones are psychotic, they have no memory. Despatches are
isolated lines. Use the telex for all traffic and educate everybody
in the office to read the traffic; fix it up so people can get to
the baskets and read the whole traffic daily. Better understanding
and cooperation will result, thus better teamwork. Only this
justifies a telex, so suppress any feeling that everything should
be secret and open up those lines to get everybody out of mystery
and cracking. If you do this the telex is worth about �5000 per
year. But if you use phones and despatches alongside a telex,
you've defeated its purpose entirely. And it will serve no other
useful purpose.
LRH:brb.cden L. RON HUBBARD
Copyright (c) 1959
by L Ron Hubbard
ALL RIGHTS RESERVED
222
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
BULLETIN OF 21 OCTOBER 1959 Reissued from StHill
CenO
ADDITIONAL MESSAGE DESIGNATION
A new designation should be added to your list of letter
designations for cables and dispatches. This consists of the letter
R. It is used only by LRH when personally writing cables and other
dispatches.
When replying, use the numbering system as usual.
LRH:js.cden Peter Hemery
Copyright (c) 1959 HCO Communicator
by L. Ron Hubbard for
ALL RIGHTS RESERVED L. RON HUBBARD
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 OCTOBER 1961
HCO Secs Assn Secs Org Executives only
FRIDAY CABLES
Do not send on any Friday cable entheta to Saint Hill. It arrives
overnight on Saturday morning. Only I am here. There is no office
staff present at Saint Hill on Saturday or Sunday. There is only
myself.
When you send off a night letter full of emergency on Friday it
arrives on Saturday.
There is no way to care for it. You are not in the office. I
cannot contact you. There is nobody here to gather documents, type
letters, run telexes or mail letters.
You couldn't figure a better way to throw the wheels out of gear.
On three of the last four consecutive Saturdays I have received
cables containing a demand of violent fast action. All right, what
the hell, you're not on deck, there's nobody here except myself. I
have to spend all of Saturday and sometimes Sunday catching balls
somebody has dropped.
The data in these cables was in each case known fully on Thursday
or could have been sent early Friday by fast rate. Some staff would
have been here to give a hand.
Of course, there's a much better idea. Get some order into
things, stop dropping the ball and having emergencies.
All emergencies stem from omission of action at a proper time. Do
things right when they should be done and emergencies do not occur.
L. RON HUBBARD
LRH:md.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
223
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 JANUARY 1966 Issue II
Gen Non-Remimeo
HCO CABLE DESIGNATION SYSTEM (Revises HCO Policy Letter of 2
March 1959, HCO CABLE AND DISPATCH DESIGNATION SYSTEM)
To save time and money and to increase understanding and ease of
handling communications a precise cable designation system is
necessary.
Smooth HCO Communication depends upon close adherence.
NUMBERING
All cable messages between and amongst HCO Offices must be
consecutively numbered from each office.
The numbers begin January first of any year and close December 31
st at midnight. To begin the system start with the number at one.
LETTER DESIGNATIONS
After the cable number comes the Letter designation of the HCO
Area office (as given below) so that the beginning of the text of a
cable from Washington DC would be 344DC - 344 being the cable
number and DC being Washington DC, the originator of the cable.
Letters must not be the same for any two offices.
WORLD WIDE DESIGNATIONS
R - Cable personally originated by myself. The number
preceding it is the date sent, e.g., 16R means originated on the 1
6th day of the month by myself.
WW - World Wide - International Executive Division. These
are numbered consecutively.
HCO CONTINENTAL OFFICE DESIGNATIONS
UNITED STATES US NEW ZEALAND NZ
UNITED KINGDOM (c) UK AFRICA AF
AUSTRALIA (c) AU FRANCE ..... ...... FR
HCO AREA AND CITY OFFICE DESIGNATIONS
SAINT HILL SH SEATTLE SE
LONDON L HAWAII HAW
WASHINGTON, DC . . . . . . . . DC MELBOURNE . . . . . . .
. . . .ME
LOS ANGELES . . . . . . . . . . . LA PERTH . . . . . . . .
. . . . . . . . PE
NEW YORK (c) NY SYDNEY SYD
MIAMI MM ADELAIDE (c) AD
TWIN CITIES TC JOHANNESBURG JB
PORTLAND . . . . . . . . . . . . PRT CAPETOWN . . . . . .
. . . . . . . CT
DETROIT . . . . . . . . . . . . . DET DURBAN . . . . . . .
. . . . . .DUR
AUSTIN AST PORT ELIZABETH PEL
AUCKLAND (c) AK PARIS (c) PS
224
MESSAGE FORM
When a specific person is to be reached the message starts with
that name, usually the shortest first name of the person in the
receiving office or the hat to be reached is used. Example:
344DC STENO or 344DC MARY
..
Persons sending cables should sign the cable with their name
followed by the name of their post abbreviated. Example:
MARY STENO
The final form of a message would be:
Cable Address of the Org. SIENTOLOGY WASHINGTONDC =
344DC JOHN BOOKS SHIPPED TODAY BY EXCALIBUR US LINES BEST =
GEORGE SHIPPING
If the cable message is to a comm member designate the cable as
per the Comm Member System.
REPLIES
When a message is replied to, the sending office designation is
retained and a number giving consecutive times it has been used is
added after the office letters of the sending office, such as:
344DC replied to by Saint Hill becomes 344DC2
There is no reason to say 344DC1 because the 344DC is always
"message one". When 344DC2 is replied to the next message becomes
344DC3.
This is a vital action. We have several times had an office
receive three or four cables all on the same subject each
correcting the last and have been unable to determine even from the
cable company which was the last message and therefore the correct
one.
344DC as above would be answered from Saint Hill:
SIENTOLOGY WASHINGTONDC = 344DC2 THANKS = JOHN BOOKS
Another cable, still concerned with the same books from DC would
be:
SIENTOLOGY WASHINGTONDC = 344DC3 CORRECTION SHIPMENT ON SS
CONSTITUTION = GEORGE SHIPPING
meaning the Telex Operator was told to correct and did so. As
344DC is still available in the cable file the texts do not need
long descriptions to continually identify the message or people
involved. This means greater clarity and greater economy.
225
CHARACTER OF CABLES
Cable messages must be meaningful. Don't let economy rob the
meaning by too close wording for if the text arrives unclear, two
more cables will be needed to explain it.
Example of Error
235JB ARRIVING TODAY = JOHN ADDRESSO
Who is arriving? Where? So we'd have to send:
235JB2 WHO WHAT = T JOAN TELEX
meaning the telex operator and the recipient are in the dark.
This would then have to be replied to with the text that should
have been sent in the first place:
235JB3 TOTAL MAILING LIST ARRIVING LONDON AIRPORT TODAY
The two needless messages are nothing to sneeze at at the current
cost of cables. Yet they become necessary because the sender failed
to realize the text was inadequate.
CABLES REPEATED
All Org cables are repeated in routine airletter despatches
carrying the same numbers as the cable as confirmation that a cable
was sent or a copy of the cable from the telex, with "Confirmation
Copy" written along the top of it, is sent to the org concerned by
airmail in the usual org mail.
L. RON HUBBARD
LRH :ml.rd
Copyright (c) 1966 [Note: SY for Sydney has been changed
to SYD per
by L. Ron Hubbard HCO P/L 25 June 1966, DB for Durban has
been
ALL RIGHTS RESERVED changed to DUR per HCO P/L 10 February
1969.]
[Note: This Policy Letter was cancelled on 11 April 1973 and
replaced by HCO P/Ls 8 April 1973, How to Write a Telex, 9 April
1973, Telex Numbering, 10 April 1973, Org Designation System, 10
April 1973-1, Org Designation System Addition, and 15 April 1973,
Telex Confirmation Copies, in the 1973 Year Book.]
[Note: When originally issued this P/L included
Dish Communicator's lines.
atch Briefing, deleted in the 4 Jan. '66 issue. It is When
this airletter arrives in London, it is presen
mcluded in this footnote as of interest in the
evolution ted to me as itself, but any message for another
person
of Scientology Organizations. is taken off of the
airletter by the receiving HCO
MESSAGE FORM Communicator and put in the dispatch lines.
When it
is answered, the answer is added into the returning
The most basic form of written dispatches is
given airletter dispatches
in the Central Org Color Flash and Dispatch system.
These are numbered only if they are put into HCO The
original airletter Is presented to me m com
pany with two airletters
lines between offices. ? e s and one sheet and carbons so
fixed that there is a carbon of anything written on the
They are then given the next consecutive number airletter.
Of that office and so enter HCO lines numbered. The new
airletter is as follows: 613LA2 Answered
To enter HCO lines they are usually briefed on 614LA2
Answered,etc.
HCO color paper (orange) and numbered. In any event The
answering airletters (one original and one a
they are numbered. Sometimes they are briefed and carbon)
do not repeat text. The original of the ans
cabled or telegraphed. But they are always
numbered. wering is mailed airletter back to originating office.
DISPATCH BRIEFING The carbon of the answering airletter is
mailed to the
HCO Continental office of the originating office. The
Dispatches when converted to airletter are handled orange
carbon of the answering airletter is clipped to
as follows: the original briefing airletter and held in
London files.
The original is numbered and held in a folder in a The HCO
Continental of rice has received a copy of
basket stack along with other dispatches being briefed the
original brief airletter. When HCO Continental
on that date. Two copies are inserted behind the receives
the answering carbon airletter it clips the two
airletter. The airletter is started by the
notation: together, the dispatches and the answer, and is ap
LA to L 613-619 prised of decisions and actions taken in
and about area
(the dispatches included in the letter). The first
dis- offices..
patch is given its number and a briefed text - In any
Continental office there is always also an
613LA the text follows area office. That the two are near
together does not
614LA the text follows, etc. excuse failure to follow
communication procedure as
One copy of this airletter is held in the folder for HCO
Continental files will soon be wholly separate
later files, one copy goes to the HCO Continental (or from
area files and even when in the same town they
the continent of the originating office) and the air- will
be in different buildings.
letter is mailed. No one is to use any lines but the When
any office originates airletters, this proce
HCO Communicator's lines in sending dispatches to cure is
followed except by HCO Continental offices
me and only those things that are my personal bust- where
only the original and one orange copy are sent
ness such as Washington dispatches and Advisory and the
original and one orange of the answer are
Council Reports are to be sent through the HCO returned. ]
226
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 JULY 1966
Gen Non-Remimeo HCO Area Sec Hats Dir I & R Hats OIC Section Hats
Dir Comm Hats Telex Operator Hats
OIC CABLE ARRIVAL TIME, CHANGE OF
(Changes last paragraph of Pol Ltr of 4 May 1966, OIC Report
Form)
Due to increased traffic and the need to have a fast flow, OIC
Cables from area orgs or Continental Divisions must arrive at WW no
later than Saturday noon.
This can be done if OIC Officers ensure that the Divisional
statistics are reported to them by Friday noon.
The Dir of Comm at Saint Hill needs to have someone who can
operate a telex machine on post Saturday morning or afternoon to
check the collations of these cables, getting any corrected with
the telex company.
The cable, stapled to a carbon copy, should be placed on the desk
of the OIC Officer WW in a basket labelled Cables IN.
L. RON HUBBARD
LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
227
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 AUGUST 1966
Remimeo LRH Comm HCO Exec Sec HCO Area Sec Dept of Comm Telex
Operator
USE OF TELEX MACHINE
The Telex is a means whereby two stations can be in direct
hook-up with one another via the keyboard. The telex machine can
also be used for telegrams and cables.
The choice of which method of communication is to be used depends
on (a) length of message or (b) necessity for speed.
DIRECT HOOK-UP
Direct hook-up is used if it is necessary that the information
arrive immediately. This would be necessary usually in a state of
grave emergency or danger only. The information is being received
at the same time it is being transmitted. If you can dial direct
all the way, this is charged for by the minute with a minimum of
one minute at �1//-d. If it is necessary to use the operator at any
point, it is charged for by the minute with a minimum of three
minutes, �3/-/-d for three minutes.
Even though one may wish for an immediate answer to a telex, it
is necessary to work out what time of day it is at the receiving
end. It is quite useless to send direct hook-up from England to
Australia if it is the middle of the night in Sydney, for example.
CABLE
Cable is costed per word. There are three forms of Cable. LT =
night letter rate. There is a minimum charge for twenty two words
�1/-/2d to Australia - South Africa and 1 5/7d to USA. 0RD =
full rate and is charged for by the word, 1/1 Od to Australia and
South Africa and 1/Sd to USA. Eleven words ORD rate is the same
cost as twenty two words LT rate. URGENT = costs twice ORD rate. LT
travels overnight. ORD takes 1-1 1/2 hours. URGENT takes about 15
minutes. Cables to USA from England are automatically treated as
URGENT by the Post Office so you do not need to address these as
Urgent.
There is a point in length of cable, even LT, at which the cost
of sending by Cable would be more expensive than sending a telex.
You need to assess this point and this is easy to do.
All telexes and cables should be precut on a tape by use of a
tape cutter. Cut your tape, making sure you have no errors, then
run it through your machine on "local" and time the tape running
through. Work out cheapest rate. Example: A thirty word LT Cable
costs �1/7/6d, but if it takes only 57 seconds to run through the
machine it is of course cheaper to send it direct hook-up which for
1 minute the minimum is �1/-/-d.
One advantage of sending cables is that if the message arrives
scrambled one can call the Cable Co and get it redelivered. BUT on
a direct hook-up you cannot do this, therefore it is essential that
the tape cutter be left on for 24 hours per day. This is a cardinal
rule for a telex operator and must never be forgotten.
It is a false economy to turn off your tape cutter. A few feet of
used tape is far less expensive than an unreadable or lost cable.
228
If the paper in the machine runs out at night, or if the machine
jams you can run your tape through the machine next morning and get
all your cables printed up.
But if the telex operator left the tape cutter "off" and a direct
hook-up came in overnight when the paper had run out, then you have
lost the telex forever and this could cause a grave emergency. This
has happened at least once at Saint Hill and it should be treated
very seriously and be the subject of an Ethics Hearing.
The Telex Operator is responsible for seeing that executives
wishing to send cables and telexes have worded them as concisely
and briefly as possible and she has every right to turn back a
verbose and lengthy cable for reduction of length. All the vies
used in despatches are not, repeat not, printed in the cable. This
is a very expensive method of communication and must be treated
accordingly. The cables are sent direct as per HCO Policy Letter
March 13, 1965, Issue II, The Comm-Member System, Routing Policies
Section, Volume 1 - page 207, ORDERS No. 7.
This Policy Letter applies to Saint Hill and in general applies
to other orgs although their cable codings may be different.
All orgs should have a cable address registered and should notify
Saint Hill and their other Continental Orgs of their Cable
Addresses and of any change of Cable Address.
The staff of the Dept of Comm, HCO Division 1, HCO Area Sec and
LRH Communicators should all be conversant with using a telex
machine.
And last but not least, at all times keep your equipment clean,
tidy and in good order with all necessary call numbers and
instructions posted clearly and neatly.
L. RON HUBBARD
LRH :lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
229
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 MAY 1968 (Amends HCO Pot Ltr of 23
April 1968) Gen Non-Remimeo
TELEX COMM CLARITY (Dev-T Series)
Communications - particularly telex communications - are to
be written in such a way as to be understandable. Vital words are
not to be spared under the guise of "saving money", or some such
consideration. All words necessary to the understanding
of the communication are to be used.
Dev-T, expense, waste of time and executive man hours are spent
by incomplete communication.
EXAMPLE:
Origination
127WW HCOESNT Immediately convene Board of I to investigate
dropped stats in Wollongong Love HCOESWW.
Reply
127WW2 HCOESWW Done Love HCOESNT
This reply is incorrect as it doesn't say what this is all about
and now requires executive time in looking up the original telex.
Correct reply would be:
127WW2 HCOESWW B of I convened on Wollongong stats. Love HCOESNT.
Another example of incorrect communication would be an
originating telex needing clarification, thereby requiring 3
telexes before one can begin to comply or answer. Telex lines are
for speed and quite often there is not time to get clarification.
Therefore a message may go unanswered.
Every person on these lines is ordered to groove this in and be
thoroughly conversant on the subject of telex communications and
how to write them. Seniors are to ensure this is enforced.
Irene Dunleavy
LRH:ID:jc.rd Staff LRH Communicator
Copyright Q) 1968 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
[Note: The telex numbering in the above Policy Letter has been
corrected to the standard form using the letter designation of the
originating office. The original 23 April '68 issue and 13 May '68
mimeo issue used non-standard numbering. A fully corrected mimeo,
as above, was issued on 23 July 1971.]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 APRIL 1968
Gen Non-Remimeo
To ensure speed and accuracy of relay Telex traffic,
communicators must always include the word relay and destination,
i.e. DELD "RELAY PAYER AOA".
L. RON HUBBARD
LRH:jc.rd Founder
Copyright (c) 1968
by L. Ron Hubbard
ALL RIGHTS RESERVED
230
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 11 FEBRUARY 1969
Gen NonRem~meo TELEX LINES AND LOGISTICS
Your telex lines are powerful.
Don't use telex lines to comment. Don't use telex lines to
request or to report progress. Use them to get something done or to
report completions.
Two factors to remember about communication are that it can
become very expensive and very complicated if control is not
monitored from above.
Primarily the HCO Exec Sec of an org is responsible for the comm
lines of that org, and this includes telex traffic. The HCO Exec
Sec has full powers to disapprove or approve a telex to be
transmitted - and uses sound judgment and foresight in doing so.
Points to check for are:
(a) The need of the telex.
(b) Too lengthy in format.
(c) Too brief in format. (As this can create Dev-T needing a
request for clarification and its answer before it can be
understood.)
(d) Security.
(e) Logistics.
A large portion of an org's hard earned Income can be consumed by
paying excessive telex costs. It's an expensive business! The HCO
Exec Sec by ruling this area with an iron hand can keep
communication costs down to a minimum without cutting vital comm.
Logistics - don't put logistics on telex lines.
A logistics telex is only a commentary on the fact that nobody
acted soon enough when they knew they had to have it, which means
that planning is out; that there is no future planning to amount to
a hill of beans.
Logistics traffic can obtain NO logistics of any real use. Telex
traffic is too brief to do a good job on logistics, and usually
ends up in the org spending hundreds of dollars - but for
what - the goods still haven't arrived. Foresight and more data
in dispatches do better.
Commending can go out on telex lines, and a lot of good news can
come in on it. For example a new org is opening in Sweden, new
franchise Centers are opening, celebrities are coming into
Scientology, more Gung-Ho Groups are springing up, Ron's Journal on
the launching pad ready to be shot out to the outer orgs to boost
their stats. The point I'm making is that is legitimate telex
traffic. Telexes that have stats - that's legitimate traffic.
Logistics are not legitimate traffic on any telex lines having
anything to do with anything. I don't care if some damn fool was
silly enough to run out of asbestos roofing paper for his den or
whatever. Comm Ev him. "Why didn't you figure it out earlier bud? "
Something else which is a flaw on telex lines is just adding
"Rush" and "Soonest" and "Immediate" to a telex line giving a false
priority to every piece of traffic that goes on the lines.
Unnecessary addition of priority to telex traffic is silly. If it
is priority matter give it priority, but don't automatically add
priority.
To sum it up - don't put logistics on telex lines. It's a
Commevable offense.
Compiled from CS Order No. 46 by CS-3
LRH:RR:dl.ei.rd Robin Roos
Copyright (I) 1969 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED 231 Founder
HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington,
D.C. HCO SECRETARIAL POLICY LETTER OF 17 DECEMBER 1958
DUTIES OF SEC'L ED
The Sec'1 ED shall publish all Secretarials to the Exec Dir on
blue paper, black ink, marked for local area. One copy to go on
Staff Bulletin Board, one copy to each staff person affected. Each
copy carries the corporate seal over signature.
The Sec'1 to the Exec Dir is also HCO Steno and is under the HCO
Area Secretary.
The Sec'1 ED shall act as secretary to the board where one
exists, to the Ad Comm or Ad Council and at staff meeting, shall
type, get signed and distribute the minutes.
The Sec'1 ED shall put into HCO Secretarial Letters any item she
is given originally from LRH intended for all orgs.
The Sec'1 ED shall convert any HCO Sec'1 Letter she receives into
a Sec'1 ED for the local area.
Sec'1 ED shall capture all seals of an org and shall hold and be
the only person to use these.
Sec'1 ED shall perform any other duties given by HCO Area
Secretary or HCO Communicator.
Sec'1 ED shall capture all random orders from exterior sources
which have by-passed the lines of the Exec Dir and shall refer them
to him for issue or cancellation.
All Org Board changes shall be done by the Sec'1 ED, all Hats,
and Hat changes.
DISTRIBUTION OF ORDERS
Original goes on Bulletin Board.
1 copy to Dept addressed.
1 copy to each hat affected.
1 copy to master file.
These in essence are the only legal hats of the org.
Colour of a Sec'1 mimeo is white paper green ink.
Colour of typewritten - green paper black ribbon.
No single mimeo or copy of Sec'1 ever goes out unsealed.
SEC'L ED
Priority of Speed:
1. Sec'1 ED
2. HCO Steno.
Importance of Job:
1. HCO Steno
2. Sec'1 ED.
Number all orders of F.C.D.C.
Sec'1 ED 1st Duty:
Capture all seals of org and HCO.
Sec'1 DC:
Pub Reg and CF Promotion/Liaison on rush basis.
No order may be valid in Area Organization from outside it
without Sec'1 ED publication.
232
I \ (c) / (I a \~=Q
US
(c)
The duty of HCO Comm and Sec'1 ED is to corral all random orders
running on lines and tunnel through Sec'1 ED.
L. RON HUBBARD
LRH:rd Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED
233
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO
BULLETIN OF 24 FEBRUARY 1959 (Issued in Washington)
LETTER DESIGNATIONS ON HCO BULLETINS
DESIGNATIONS OF TECHNICAL BULLETINS REGARDING CITY OFFICES AND
REISSUES:
BPI: BROAD PUBLIC ISSUE
These are issued to everyone and thrown all over the place.
CO: CITY OFFICE
These are issued to all City Offices.
SRCO: SELECTED RELEASE BY CITY OFFICE
These are issued to auditors enfranchised by City Offices.
CON: CITY OFFICE ONLY
These are issued to City Offices only, not reissued.
CENTRAL: HCO AREA OFFICES ONLY, NO CITY OFFICES
These are issued only to HCO Area Offices.
These designations will appear in the upper left hand corner of
the bulletin. All City Offices and HCO Offices reissue and
distribute to that effect.
L. RON HUBBARD
LRH: ph.gh.cden
Copyright(~) 1959
by L. Ron Hubbard [Cancelled by HCO P/L 22 May 1959,
Policy Letter
ALL RIGHTS RESERVED and Bulletin Distribution Code, Volume
1-page 236.1
HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington,
D.C. (Reissued HCO - LA) HCO POLICY LETTER OF 25 FEBRUARY 1959
HCO MASTER FILE
Everything pertaining to technology, i.e. books, leaflets,
magazines, tapes, technical bulletins, and including other
bulletins and all policy letters are to be stamped:
HCO MASTER FILE DO NOT REMOVE
and HCO Master Files are to receive 2 of each of the above items
with the exception of tapes where there is only one master copy.
L. RON HUBBARD
LRH: iwh.pm.cden Copyright(~) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
234
HCO POLICY LETTER OF 29 OCTOBER 1957 HCO Secretary - Wash &
London HCO Clerk - Wash & London HCO Hat folder - Wash &
London
HCO FILES
The filing system of HCO will change as follows:
We have found it best fo file many things under projects rather
than company names, and individuals' names. For example, Office
Supplies. If you filed a letter having to do with Roneo's from the
John Smith Sales Co., a year later if you wanted to know which
company you called to repair the Roneo, you would find it easier
under "Roneo" than under John Smith Sales Co. Or if you buy drapes
from Simpson Fabrics, the next time you wanted to know the name of
the place, it would be found much easier under "Drapes" than under
Simpson Fabrics. All dispatches, receipts, etc having to do with
drapes would, of course, be filed under Drapes. This way everything
pertaining to a subject or project would be all together, not
scattered throughout the files.
Other than this, the present filing system remains the same.
L. RON HUBBARD
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 23 APRIL 1959
HCO FILING SYSTEM
CONTINENTAL FILES
1. City office file 2. Franchise for that city office 3. Accounts
of that city office 4. Bulletins 5. Paraphernalia and dispatches 6.
Letters 7. All other.
The rule in setting up files is: Each Division is itself and has
within it an alphabetical file. The latest data is always nearest
the top, or to the front of the file. The last or given name of the
company or person is used for alphabetizing. Titles of staff
persons but never their personal names are used in file headings.
HEADINGS OF HCO FILE DIVISION 1. RESEARCH AND WRITING 2. (a) HCO
DISPATCHES LOCAL AND (b) WW 3. HCO INTERNATIONAL (CONT. FILES) 4.
LRH PERSONAL AND LRH PERSONAL BUSINESS (LRH PERSONAL) 5. FILMS AND
PICTURES 6. PUBLIC RELATIONS 7. PUBLICATIONS
8. BULLETIN AND SECRETARIAL TO THE EXECUTIVE DIRECTOR - two
separate files
9. HCO BUSINESS FILES 10. HCO PERSONNEL FILES 11. HCO BOARD OF
REVIEW FILES.
On Bulletin and Sec ED files file by numerical or chronological
order and then file forward, that is, last thing put in drawer is
in front. Master files should be placed in very front of files.
Master copies are not filed with extra copies.
LRH:mp.rd
Copyright (c) 1959 L. RON HUBBARD
by L. Ron Hubbard
ALL RIGHTS RESERVED
235
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1
HCO POLICY LETTER OF 22 MAY 1959
Broadest Issue
Cancels HCO Bulletin of February 24th
"Letter Designations on HCO Bulletins"
POLICY LETTER AND BULLETIN DISTRIBUTION CODE
Designations on HCO Policy Letters and HCO Bulletins indicate
dissemination and restriction as follows:
Letters occur in upper left hand corner of every Policy Letter
and Bulletin:
MA: MAGAZINE ARTICLE
To go into any and all official magazines.
BPI: BROAD PUBLIC ISSUE
Give to HCOs of all types, all staff of central
organizations, field auditors,
put in magazines, do what you like with it.
COF: HCO City Offices and all their field auditor HCO
franchises, central
organizations, HCO area, Continental and HCO WW.
COO: HCO City Offices only, not to be shown or given to
HCO franchise
holders or field auditors; also goes to central
organizations, HCO area,
HCO Cont, HCO WW.
CenO: To go to all staff of central organizations only
plus HCO area of fices HCO
Cont, HCO WW.
CenOCon: To go to Association Secretaries or Organisation
Secretaries of central
organizations only, not to staff; also to HCO Area Sec. HCO Cont,
HCO
WW.
Ltd: Goes to HCO Area Secs, HCO Cont, HCO WW only but
never to central
organizations or field or public.
Ltd Cont: Goes to HCO Cont only, plus HCO WW.
Ltd WW. Goes to HCO WW personnel only.
LRH: Only me and my communicator, otherwise confidential.
Please use the above wherever possible. These designations solve
most routing problems of mimeographed HCO Policy Letters and
Bulletins and can be used on other distribution items by HCO
personnel.
L. RON HUBBARD
LRH:gh.prd.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
[See also additions on opposite page and HCO P/L 9 July 1962,
Mimeo and Magazine Distribution, Sthil Course, Volume 4 - page
411.]
236
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 25 JUNE 1959
BP! (Modifies HCO Policy Letter of 22 May 1959)
HCO Policy Letters which are marked "CenOCon" may be issued to
all staff, including HASI personnel.
All such HCO Policy Letters carry the same authority as Sec EDs
and may be used as hat material if applicable.
Peter Hemery
HCO Communicator WW
for
PH:mp.vmm.rd L. RON HUBBARD
Copyright (c) 1959
by L. Ron Hubbard ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO WW POLICY LETTER OF 7 SEPTEMBER 1959
Sthil (Addition to HCO Policy Letter of 22 May 1959)
POLICY LETTER AND BULLETIN DISTRIBUTION CODE
Add a new designation for the distribution of Bulletins and HCO
Policy Letters, as follows:
STHIL = For Saint Hill Staff only.
Peter Hemery
PH:brb.rd HCO Communicator WW
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex
HCO POLICY LETTER OF 10 MAY 1960
CenOCon HCO Steno Flat
BULLETIN DISTRIBUTION (Addition to HCO Policy Letter of 22 May
1959)
All HCO Bulletins or Policy Letters which are sent to the
Franchise Holders should also be distributed to all staff members
of the Central Orgs and other Scientology Orgs.
Peter Hemery HCO Secretary WW for L. RON HUBBARD
237
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1
HCO POLICY LETTER OF 21 JUNE 1959
BPI
SIGNATURES ON BULLETINS, POLICY LTRS AND SEC EDs
Only when I have personally written a bulletin, a policy letter
or a SEC ED should it be signed "L. Ron Hubbard" or "L. Ron
Hubbard, Executive Director".
When I have knowledge of or have okayed a bulletin, policy letter
or SEC ED but have not actually written it, it should be signed
"Jane Doe (the name of the actual writer) for L. Ron Hubbard" or
"Jane Doe, for L. Ron Hubbard, Executive Director".
When I have not seen or okayed a policy letter or a bulletin or a
SEC ED but it is published by the authority of a held post such as
HCO Sec. it should be signed "Jane Doe (actual name of person
issuing) HCO Sec (or other title)".
The field or public must not be led to believe that I have
written or issued things I have not. Further, other people have
authority, too.
L. RON HUBBARD
LRH:mp.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 1 JULY 1959 Issue II Issued in Washington
RESPONSIBILITY FOR HCO FILES
The state of HCO files is the responsibility of the HCO
Communicator in any HCO office.
Where there is an HCO Steno, the Steno does the actual filing but
that it is done and that it is correct is the basic responsibility
of the Communicator.
Particularly the Communicator should be certain that all Policy
Letters, Bulletins and Sec EDs are properly mimeoed in right
quantities, kept and filed, that they exist in sufficient number
and that Master File copies are untouched and never themselves
issued, only copies.
This order stems from the Communicator's basic responsibility to
see that dispatches get to their correct destination. As Policy
Letters, Bulletins and Sec EDs are the most important general
dispatches, he must be very sure that these arrive where they
belong. As these are repeatedly issued from files the Communicator
cannot accomplish his basic function unless they exist in proper
files and quantity.
This applies to every HCO office.
L. RON HUBBARD
LRH:bg.mc.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
238
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 30 OCTOBER 1959
CenO
HCO WW STENO'S HAT
(This is not necessarily applicable in HCO Area offices)
PURPOSE:
To ensure that all bulletins and policy letters leaving Saint
Hill are printed neatly and in the most economical and aesthetic
way, and on time. To see that all Central Orgs and other
classifications receive copies of bulletins and policy letters
originating from LRH or HCO WW, through their HCOs. To ensure that
the files are kept up to date and are obtainable. To do any mass
addressing and mailing.
DISTRIBUTION of bulletins and policy letters:
1. I copy goes to each HCO WW staff member. The Technical
Research Auditor gets 2 copies of all technical bulletins. The Book
Administrator gets 2 copies of everything.
2. The Central Organisations receive the following numbers:
London 4; DC 4; S.A. 4; N.Z. 4; Melbourne 5; Paris 5; Berlin 1.
3. All franchise holders get bulletins marked BPI. 300 copies are
needed (this is variable as numbers grow).
4. The distribution of CenOCon is 60.
5. Distribution to HCO WW Staff get placed in your OUT basket.
6. Distribution to Central Orgs have a rubber band placed around
them and are marked HCO Communicator WW. These get taken to him
from your OUT basket.
TYPING of bulletins and policy letters.
1. Type them all on the ELITE ADLER typewriter.
2. When typing the stencil check up on the length. If the amount
still to do by the time the quarto line is reached is more than
quarto length, continue stencil to make a foolscap or type another
quarto stencil to be printed on back of page.
3. To save expense on paper and postage (weight), fill up pages
back and front as far as possible with material intended for the
same distribution as long as this does not hold up the bulletins or
result in difficulties over distribution.
COLOUR SYSTEM:
Bulletins are printed on gold paper with green ink. Ron's Special
Thursday Bulletin is printed on white paper with red ink. Policy
Letters are printed on white paper with green ink.
ADDRESSALL
PURPOSE: To run off fully addressed envelopes for all mailings,
by means of clear and legibly typed silk screens.
239
Silk Screens: Procedure:
1. Take special Addressall container and fill with water so that
the leather pad is moistened.
2. Place silk screen on the damp pad so that the cut-out is now
on the bottom left-hand side and allow it to soak for about two
minutes. (This makes it possible to penetrate through the membrane
when typing. It is best to place a silk screen on the pad each time
while typing another screen. This saves time.)
3. Make sure that the special typewriter has a backing sheet
running through it. The back side must face you.
4. Allow the screen to dry after typing. This is hastened by
placing the screen between pieces of blotting paper and pressing
together.
5. Place the silk screen in the typewriter in front of the
special backing sheet so that the cut-out is on the top righthand
side.
6. Type the name and address you require on your silk screen.
7. Type out a sticky label duplicating the name and address
already on the stencil and stick it on to the stencil.
8. Place silk screen in appropriate drawer of Addressall cabinet
ready for usage.
9. A complete set of silk screens is to be kept and filed in the
Addressall cabinet of all franchise holders world wide. (Only U.S.
and U.K. franchise holders get services directly by us, however.
All other franchise holders receive their data from the continental
office.)
10. Keep all addresses up to date. Make all the necessary
alterations to your screens.
ENVELOPES:
Purpose: To ensure that there are sufficient addressed envelopes
each week to make it possible for franchise holders to receive
bulletins and correspondence.
U.S.A.
1. Envelopes must be fully addressed for a surface mailing to the
States each Tuesday. The envelopes are tucked in, not gummed.
2. Envelopes must be fully addressed for a second-class air
mailing to the States each Thursday. This is Ron's Special Bulletin
to franchise holders which is done on white paper with red ink. The
envelopes are left unstuck, as in ( 1).
3. Make sure that all franchise holders' envelopes contain the
special stamp on the outside ("HCO Dispatches - Open At Once").
U.K
1. Envelopes must be fully addressed for a mailing on Tuesdays.
These mailings contain any backlog a franchise holder has owing him
of bulletins.
2. Place any letters, invoices, inside these, if any.
3. When letters are placed inside the envelopes are sealed.
Otherwise they remain open.
4. Envelopes must be fully addressed for Ron's Special Thursday
Bulletin to franchised auditors. These are sent unsealed.
240
STATIONERY
1. Ensure that you have sufficient stationery at all times to
enable you to get your bulletins out.
2. Write out a purchase order form for any materials required and
send it through to the person in charge of stationery.
3. Always be responsible for seeing that you are equipped with
the necessary material.
BULLETIN FILING
1. After having run off the bulletins and having completed
distribution place the remaining bulletins complete with the
original copy into an orange folder.
2. See that the folder is fully labelled, indicating the date,
description of the contents, and the distribution.
3. Place the folder in the filing cabinet in datal order.
4. All bulletins and policy letters get filed together.
5. One copy of everything is placed into the Master file after
being stamped MASTER FILE COPY in the top righthand corner.
6. Titles and dates of bulletins and policy letters sent to
Central Orgs are entered in a log book.
7. When reissued by Central Orgs and sent back to HCO WW, check
them, tick off in log book, and file. If they are not received a
month after our issue, write Org Dissemination Secretary a memo.
8. All SEC EDs issued and sent to us by Central Orgs are filed in
a separate folder.
STENCIL FILING
1. Once the stencil has been used it is ready for filing.
2. Place it in a white stencil filing cover.
3. On the cover in the bottom left-hand corner place a typed
sticky label indicating the date of the stencil and its contents.
4. File the complete article in datal order in a stencil filing
bin.
MAILING
U.S.
1. Envelopes sent to the U.S. by surface mail cost 2d per 2 oz.
These are left open and marked PRINTED RATE.
2. By air first-class Printed Rate costs 1/3 every l/2 oz.
Envelopes sealed.
3. By air second-class costs 6d every 1/2 oz. These are left
unsealed.
UK
1. Sealed envelopes cost 3d for every first oz. and 1 1/2d for
every second oz starting from 2 oz.
2. Unsealed envelopes cost 2d for 2 oz. Every two after first two
oz is Id.
241
RONEOING
PURPOSE: To ensure that all bulletins and policy letters are
duplicated accurately on the correct paper with the correct ink, so
that they are presentable to the field and the other Organisations.
Turn on the Roneo machine and get roller well inked. Then stop
roller revolving and place stencil into position, making sure it is
STRAIGHT. Before tearing off the backing sheet, rub gently with
your hand around stencil, ensuring that ink penetrates.
1. Take old used paper and pass it through machine until it is
running steadily and freely.
2. Allow only one or two new clear pages through for a final
testing. (Do not waste paper. )
3. Make sure that printing is centred and straight on the paper,
i.e. not too near the top, bottom or one side as the case may be.
If this is so alter the position of the page vertically,
horizontally, or laterally.
4. Once all these points are ensured place the correct paper for
the bulletin into the machine.
5. Set counter for number of bulletins required.
6. If printing is going on the back of any sheet do ten extra
copies. DO NOT waste paper at any time. Be careful, as more money
is wasted on this than almost any department.
REMEMBER: This is an outflow line. It is very important. The
quality of your work represents us here at HCO WW, so don't let us
down.
Notes on Mailing of PABs
PAB mailing dates differ in order to arrive on same date in each
country.
Time it to arrive between monthly Continental Magazines, i.e. PAB
arrives 5th of the month, Minor (or Cont Mag) arrives on the 25th
of the month.
Example: if PAB should arrive on 5th January: Post from here to:
New Zealand on Dec 1st latest (pref. Nov 18th) takes 5 - 7
weeks.
Australia on Dec 8th latest (pref. Nov 18th) takes 4 - 7
weeks.
S.Africa on Dec 21st latest, takes 2 weeks.
U.S.A. on Dec 28th latest (pref. Nov 23rd) takes 6 - 1 1
days.
U.K. on Jan 2nd or 3rd.
Exact Postage travel time: N.Z. 22 - 51 days. Aus. 27 -
52 days.
S.A. 15 - 16 days. U.S.A. 6 - 1 1 days.
Issued by: HCO Secretary WW
NW:js. rd Copyright:) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED
242
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 JANUARY 1961
HCO Secs HCO Communicators
URGENT MIMEO CHANGE
I have found in two Central Orgs that my HCO Bulletins and HCO
Policy Letters are not being duplicated as to colour.
Proper colour on these is as follows:
Duplicate the Saint Hill colour scheme. If you get a red ink on
white paper HCO Bulletin, put it in red mimeo ink on white paper.
If you get one with green ink on white paper, put your copy in
green ink on white paper.
These two flashes are my signature only letters and bulletins.
They must not get lost into the general lines. My comm lines are
being cut by no flash identification for staff.
Only these two flashes get duplicated for the whole Org. Salmon
coloured paper with green ink HCO Bulletins from Sthil are handled
as follows in a Central Org. You get 2 copies. Put one in HCO
files, put the other on the staff Bulletin Board, or if the HCO
Bulletin otherwise indicates, handle as directed.
Also, attention Area Sec. I want you to hat check my material
coming in as HCO Bulletins and Policy Letters on Central Org
personnel to whom Policy Letters and HCO Bulletins apply as though
they were hats. Do these with all recent HCO Bulletins and Policy
Letters and all future ones.
The primary function of HCO is to make my postulates stick.
Please do so.
L. RON HUBBARD
LRH:js.rd Copyright(: 1961 by L. Ron Hubbard ALL RIGHTS RESERVED
243
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 FEBRUARY 1961
HCOs Central Orgs TYPES OF LETTERS ESTABLISHED
(Cancels earlier colour system bulletins but not despatch flash
colour system)
To facilitate the dissemination of Information several types and
appearances of mimeos are hereby established.
There are 5 ways to jam a communication line. (See "How to Live
---")
The main one is to flood it. Local HCOs, by failure to make my
technical bulletins and policy letters distinctive in appearance
(failure to follow the colour scheme of the received copy from HCO
WW) have been
1. Jamming the lines by making it hard to tell the difference
amongst mimeo issues and
2. Have been working themselves to death on a mimeo machine. Both
are jamming the lines when they happen.
The highest speed priority is TECHNICAL (not as you might think,
an emergency). When TECHNICAL breaks down, all else follows
downhill. My priority line here is an HCO Bulletin.
That means TECHNICAL. If originated by me only it is on white
paper with red ink. It must be copied by an HCO Office on white
paper with red ink. No copies of it must be made with any other
colour scheme. No other type of mimeo is permitted to use this
colour scheme.
HCO Policy Letters are now my administrative policy line. They
are received done in green ink on white paper. They must be copied
by local HCOs using that exact colour scheme.
An HCO Information Letter is now to be issued by me only and is
blue ink on white paper. This is not mandatory data. It's just news
I'd like to see gotten around. My MA (Magazine Article) material
will be blue ink on white paper.
These three are the total of just my mimeograph line to HCOs,
Central Orgs and Franchise Holders and the public as indicated.
To do these changes of colour you must have a proper mimeo
machine. HCOs use only one kind of machine - the Roneo 500 or
later Roneo model. If an HCO has another kind of machine it should
turn it in, sell, and at once buy a used or new Roneo 500 or later
model with the big colour ink cylinders. The Roneo changes ink
colour in moments. Gestetner and all other brands are too slow to
change colour on, so people don't do it. The Roneo is the thing.
A file for each one of all such coloured mimeos must be
established in HCO and maintained and kept complete.
The Master Copy, received from HCO WW, is stamped as such and DO
NOT REMOVE. The Master is fixed to the inside back of the folder
for that issue. Lots of extra copies are then kept in that folder.
New copies are issued from that folder. The master is never issued.
The stencil of the Roneo is saved in a Roneo stencil cabinet and
when a folder gets empty, more are done from the stencil and filed
in the folder.
A second master file that nobody touches and isn't in the folder
section is kept of all received master copies (HCOs get 2 or more
masters). This is kept locked up. It is not "library". It is really
Val Doc. It must be kept safe, never used or issued. Also marked
Master Copy Do Not Issue.
If an HCO Communicator wants to know if he or she is doing the
job well, the first question is, "Do I have my technical bulletin
files straight." The hell with anything else if that's not done.
That's HCO's prime function - my communications. This library
makes my communication possible to issue.
We must get this in shape now as I am going to write up
everything in sight shortly. Why do it if you can't keep or issue
it later???
244
So get a Roneo 500 or better if you don't have one. Get a red,
green, blue and black cylinder for it, or any one that's missing
from that list. Get your folders in shape and the files rolling. Do
the current files right. Catch up on the old files later. If you
haven't got this set up you haven't got an HCO Office. You are only
performing some of its functions.
A full tape and master copy book library must be available in
HCO. And must not be stripped down by borrowings that aren't
returned.
HCO is
1. A communications office and
2. A Technical and Admin library that gives it something to
communicate. COMPLETE LIST OF MIMEOS
Here is a complete list of all types of HCO issues, their
appearance, authorship and their handling.
HCO Bulletin (dated, date is not changed locally). Distribution
is indicated on it. By LRH.
Red ink on White paper. Copy on local Roneo at once and issue as
indicated. File extra copies as above.
HCO Policy Letter (dated, never change date locally).
Distribution is indicated on it. By LRH.
Green ink on White paper. Copy on Roneo at once and issue as
indicated. File extra copies as above. An HCO Policy Letter has the
force of law.
HCO Information Letter (dated, do not change date locally).
Distribution is indicated on it. By LRH. Blue ink on White paper.
Copying is optional on Roneo. It is done on one side of paper only
so it can be posted on a "Bulletin board for staff or public. Two
copies are sent by HCO WW. One copy must be retained in Master HCO
Info Letter Master file. If it is useful for handout, recopy
locally, make appropriate c opies and issue and file as above.
Ordinarily, it would be clip-boarded on a staff board or would be
copied in a magazine or mimeoed for general hand out. Which is done
is indicated on the copy received.
The following are not by LRH and are colour flashed and handled
as follows:
HCO Technical Advice Letter (dated). Red ink on pale salmon
paper. By any official of HCO WW. Is always TECHNICAL in nature,
never administrative. May be copied as a mimeo or not according to
its distribution designation. Copied or not it is to be
conspicuously posted on the Staff Bulletin Board, preferably on a
clip board. It is on one side of the paper only. Even if
distributed into baskets of staff it would still be posted.
HCO Administrative Letter (dated). Green ink on salmon paper. By
members of HCO WW. Should be copied or not and distributed
according to its distribution designation. Gives admin data and
requests.
HCO Newsletter (dated). Blue ink on salmon paper. By any member
of HCO WW. Gives data and news, technical, admin or personal of
general interest. Usually not copied or mimeoed but clip-boarded on
Staff Bulletin Board.
HCO Continental Technical Letter (dated). Red ink on yellow
paper. By HCO Continental Secretary of any Continent. Distributed
as designated on letter. Gives technical advices, orders and data.
Not a copy of HCO Bulletins though these may be quoted.
HCO Continental Administrative Letter (dated). Green ink on
yellow paper. By HCO Continental Secretary for any area. Distribute
according to distribution data on letter. Gives admin data, orders
and information.
HASI Assn Sec TECHNICAL ORDER (by number). Red ink on blue paper.
By Assn Sec or Org Sec of any Central Organization. Issue as
designated.
HASI Assn Sec Administrative Order. (dated). Green ink on blue
paper. By the Assn or Org Sec of any Central Organization.
Distribute and copy as designated. Gives
245
technical or admin data for services or personnel in a Central
Organization. May be by the Assn Sec or a Dept Head but if by a
Dept Head must be issued for the Assn Sec by the Dept Head only on
Assn Sec's o.k.
Secretarial Executive Director (numbered). Green ink on blue
paper. By LRH. Distribute as designated. This is in effect a
reissue of Assn Secretary or HCO Continental orders after review by
LRH. Designed to confirm, consolidate or end disputes or
differences between HCO Continental or Area Sec and HASI Assn Secs.
All the above issues are issued by HCO clerical activity.
The following publications are of a public nature.
New Books as written and sold by HCO.
Professional Auditors Bulletins. A magazine issued by HCO WW to
all International Members from HCO WW on receipt of the addresses
of members on any continent from Central Orgs. Issued Monthly. Is
mailed directly from HCO WW to members. Copies furnished to HCOs
and Central Orgs for their own use.
National Magazine. Issued monthly under the title for the
Continent, Certainty, Ability, etc. etc. Made up by HCO Continental
of a continent. Printed and mailed by the largest Central
Organization at its expense. Takes article material and ads from
HCO Information Letter and other sources. Must be okayed by Assn
Sec of Central Org and his Dept Heads before being printed to be
sure their campaigns are forwarded and offerings brought to public
notice. Intelligent use of this minimizes expensive special
mailings. Sent to everyone in active CF files, whether members or
not. Often used afterwards for literature for the individual
public.
Brochure. A compact list and description of HASI Services and
books issued by a Central Org. Must contain only standard services.
No dated material. Describes each activity crisply and shows how to
obtain these services.
Special Mailings. Issued from time to time to announce special
events or offers to the public or pro auditors. At the discretion
of the Assn Sec.
FORMS TECHNICAL - Red ink on white paper. As designated.
FORMS ADMIN - Green ink on red Paper (pink paper). As
designated.
Information Packages. Made up and mailed by the Letter Registrar
for newly interested people whose names have been received.
Special Information Packages. Made up and mailed by the Letter
Registrar to inform various sections of her mailing list on the
next service they might be interested in, having already done
something. There could be a Book Info Packet for a person who has
just bought a book, a Test Info Packet for a person just tested, a
PE Info Packet for the person who has just done a PE, etc. etc. In
each case it offers the next service.
Please follow these colour flashes and designations to keep the
pieces well identified for staff reference and filing and so to
keep the line from being cut by too much volume.
Do mimeos on one side only of thin paper.
Three or more come from HCO WW. Master File one of everything you
get. Folder Master File the second copy. Use the third for copy
work or clipboard. Keep the data safe. Issue the data right. Be
swift and keep them yenned in.
HOW TO IDENTIFY BY PAPER
LRH personally written issues are on WHITE paper, rough texture,
good quality. WITH COLOURED INK.
HCO WW issues are all on PALE SALMON COLOURED PAPER.
HCO Continental issues are on YELLOW PAPER.
HASI issues are all on GREEN PAPER.
FORMS TECHNICAL are on WHITE PAPER.
246
FORMS ADMIN are on RED PAPER.
PUBLIC MATERIAL is all on white paper with black ink unless a
coloured brochure is issued in which case it's a booklet, not a
mimeo.
HOW TO IDENTIFY BY INK
RED INK MEANS TECHNICAL throughout system.
GREEN INK MEANS ADMINISTRATION throughout system.
BLUE INK MEANS INFORMATION throughout system.
BLACK INK MEANS PUBLIC LINES and not Org data.
If you look for the paper colour you will find it faster.
If you are looking for technical, whether a bulletin or form, it
will always be in red ink. If you are looking for administration
data, it will always be in green ink.
If you are looking for an information letter it will always be in
blue ink.
If it's only public material, it will usually be in black ink
unless it's fancifully printed with lots of art work, then it might
be any colour, but it won't be in your bulletin folders.
None of the above alters the internal despatch paper colour
system - salmon for HCO, green for HASI, red for Accounts,
yellow for carbons, white for outside letters.
All this may look far too neat - until you have a hat full of
scrambled bulletins and the pc seems to be gasping his last in the
chair.
LRH:aec.js.rd L. RON HUBBARD
Copyright (c) 1961
by L. Ron Hubbard
ALL RIGHTS RESERVED
[Filing and mimeo procedures given in this P/L are modified by
HCO P/L 7 February 1973, Issue III, Mimeo File Folders and Files,
in the 1973 Year Book. See also HCO P/Ls 23 February 1961,
Directives from a Board Member, following, I April 1964, New Mimeo
Line-HCO Executive Letter, page 250, and 24 September 1970,
1ssues-Types of, Volume 7 - page 664.]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 23 FEBRUARY 1961
HCOs Central Orgs
DIRECTIVES FROM A BOARD MEMBER (Addition to HCO Policy Letter of
February 4, 1961 Types of Letters Established)
Continental Director Directives shall be in green ink on green
paper; used for the issuance of board minutes and any broad area
directive emanating from a Director of the International Board, or
a Continental Director.
A Technical Directive emanating from such a source shall be in
red ink on green paper.
L. RON HUBBARD LRH: js.rd Copyright (c) 1961 by L. Ron Hubbard
ALL RIGHTS RESERVED
247
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 MARCH 1961
Do not re-mimeo. 3 copies to each HCO Office.
MIMEO AND FILE PROCEDURE
We are now actively engaged in creating and holding a standard in
both Technology and Admin in Central Organizations.
It is vital that we retain to hand all HCO Bulletins and Policy
Letters in proper order and properly filed for the use of Central
Organizations and HCO.
When mimeographing please do your filing at once as follows:
1. Cut Stencil.
2. Stamp the HCO WW original "Master File" and file it without
folder.
3. Estimate quantity needed at once for Org and for files.
4. Run the stencil.
5. Immediately prepare the folder, using the heading if you wish
from the test sheet of the stencil, but in any event clearly
marking the folder.
6. Mark the other HCO WW Copy "Master File" and fix to back
inside of folder.
7. Place all mimeoed copies in this folder.
8. Distribute from folder into baskets. Don't let wads of mimeos
drift around. Keep all extras in the folder.
9. Mark any actual distribution made of your copies on the
outside front of the folder.
10. Slip folder into file cabinet in proper order.
11. File used stencil properly so it can be re-run if needed.
Do your filing directly. As per 1, the moment you have typed the
stencil from the HCO WW copy, get up, stamp the HCO WW copy "Master
File" and put it in the file cabinet without a folder. This copy is
a "spare shot in the locker" and is never used but you've got it.
Get the idea that the bulletins and letters you run off live in
folders. Put all you've run off in a folder, properly prepared and
marked as per 5, 6 and 7 and distribute from that folder. If these
masses of copies go through lines, they go in that folder. You have
some chance of finding them again if they're foldered. As the
folder is distinct it can be returned. Wads of mimeos on the other
hand are not considered valuable and can vanish or get tossed into
drawers.
By following this you won't run into a tangle on filing and have
to put in special days of getting your files in order. They're
already in order. All you have to do is put them in the cabinet:
Note also that I am doing what I can to reduce quantity of
mimeoing on your end. Material which used to be for info only is
now called so and you only mark a copy for your No. 1 Master File,
post a copy, and send the others you receive on to city offices
where they just clip it up on the board.
All HCO Bs held by a staff member should be in a folder held by
him. All Policy Letters held by a staff member should be in a
folder held by him as a staff member hat. His or her HAT is another
folder, containing special instructions relating to that post.
Every staff member has 3 folders.
It would enormously help if HCO made sure that once issued to
staff, Policy Letters and HCO Bulletins were actually kept neatly
in folders and if all such folders were turned in when transfers or
changes occurred, thus to be straightened up and reissued. If no
hats are handed in, no final pay cheque is handed out. And no new
hat is issued to transferred person unless his old hats are turned
in. All hats should be reflected in a card file kept by HCO Area.
All this helps mimeo and files. I hope you find it practical.
L. RON HUBBARD
LRH:jl.rd
Copyright (c)1961 [Modified by HCO P/L 7 February 1973
by L. Ron Hubbard 248 Issue 111, Mimeo File Folders and
Files, in
ALL RIGHTS RESERVED the (c) 973 Year Book.]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 23 MARCH 1961
Do not remimeo Mail Direct HCO WW to City Offices 3 copies to
each Cen Org
DISTRIBUTION OF BULLETIN CHANGE
Hereinafter all mail HCO Bulletins and HCO Policy Letters from
HCO WW will be sent only to the HCO Continental Office of a
Continental Area.
This Continental Office will forward or make enough copies for
the staff of each organization in the Continental Office and
distribute or mail to the other orgs on that Continent. The
Continental Offices send these packets to City Offices by surface
first class mail.
Only one HCO mailing per week will go direct to all Scientology
offices and that will be the Bulletin Check Sheet giving the list
of issues of HCO WW for that week. This enables the City Office or
Organization to verify that they have received all HCO WW mailings
that went to the Continental Office that week. If such are not
received within seven days the City Office is to inform HCO WW
directly.
This reduces the mimeographing done by a smaller office. Enough
copies of HCO Bulletins and Policy Letters should be made by the
Continental Office to furnish the staff of and the files of the
City Office HCO. A City Office may still mimeo as needful or at its
discretion, particularly on old bulletins, but it will receive
enough new ones from the Continental Office for its needs.
Office distribution is currently as follows:
HCO US, Washington. Distributes to FCDC, New York and Chicago
(when functioning).
HCO West Coast, Los Angeles. Distributes to C of S LA, HASI San
Diego, C of S Seattle (when functioning).
HCO Australia, Melbourne. Distributes to HASI Melbourne, HASI
Perth, HASI Sydney, HASI Auckland.
HCO Africa, Johannesburg. Distributes to HASI Johannesburg, HASI
Durban and HASI Capetown and any other African HASI set up.
HCO WW, Saint Hill. Distributes to HASI London, HASI Paris, HASI
Berlin.
All distribution is done by the Continental HCO to the Area HCO
of the City Office or Organization, for further dissemination into
staff baskets.
Continental Mailings
All mailings sent out by a large Central Org, even to a full
mailing list of the Continental Zone, should also be sent in
quantity by the Continental HCO to the other offices. Packets of
extra magazines, open evening literature and any other handout
should be made available in bulk as useful to the City Offices.
L. RON HUBBARD
LRH:jl.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
249
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 MARCH 1963
Central Orgs
HCO WW ELECTRIC STENCIL CUTTING MACHINE
An Electric Stencil Cutter has recently been installed at HCO WW.
This machine works on the same principle as the Press use for
transmitting pictures by radio, only on a very localized
transmission.
Directly Orgs have a Continental Office properly operating in
their areas, stencils of all bulletins and policy letters as they
get issued will be sent direct to each HCO Continental from HCO WW.
The HCO Continental can then run off bulletins immediately for all
the Orgs in its area.
This will greatly speed bulletin-lines to Orgs from HCO WW.
L. RON HUBBARD LRH :gl. eden Copyright (c) 1963 by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1
APRIL 1964 CenOCon
NEW MIMEO LINE HCO EXECUTIVE LETTER (Adds to HCO Pol Ltr of Feb.
4, 1961 - Types of Letters Established)
An HCO Executive Letter is mimeoed at Sthil only, Blue Ink on
Green Paper. By definition it is a letter from Ron or the
Organization Supervisor addressed personally to a Continental or
Area chief (Continental Dir or Assn Secretary) but which is of
interest to other organizations. As such communications are often
retyped for other orgs, it is easier to mimeo them. They contain
interpretations of policy and comments on projects which do not
otherwise have a channel of issue.
DISTRIBUTION:
Several copies go to the HCO Sec of the org to which the
communication is addressed. The HCO Sec retains one for her own use
and HCO files. The remainder go to the person addressed. This
person can then use them as required. Two copies also go to every
continental office, one each for HCO Continental Sec and the
Continental Director. Two copies go to every org, one for the HCO
Area Sec and one for the Assn/Org Sec.
These issues will be sent direct from HCO WW to each Continental
Office, Central Org and City Office in the exact quantities needed.
They are not to be re-mimeoed by other offices.
L. RON HUBBARD LRH:dr.cden Copyright (c) 1964 by L. Ron Hubbard
ALL RIGHTS RESERVED
250
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 7 MAY 1965
Gen Non-Remimeo
CANCELLATION MIMEO DISTRIBUTION CHANGES (SEC ED DISTRIBUTION)
HCO Pol Ltr 29 April 65 is cancelled.
SEC ED Distribution remains the same as before.
Putting it into the Mimeo line at Saint Hill slowed it.
It is desirable that a SEC ED is broadly distributed to a staff
and that SEC EDs of broad interest be distributed Internationally.
However our old system was best.
HCO steno releases the SEC ED as fast as possible with a seal and
her initials on it.
Cabled SEC EDs are instantly made up and issued on receipt FAST.
Distribute as best you can, just be sure it's effective.
On Airmail SEC EDs we'll try to send you enough for your staff.
If we don't, distribute it as broadly as you can.
Keep SEC EDs off public notice boards.
Sthil staff should have SEC EDs.
Secretarial Executive Directives are explicit temporary urgent
orders.
Above all, SEC EDs are fast fast FAST.
Mimeo couldn't help but slow them at Saint Hill as SEC EDs are
faster than other items on the line and the traffic is heavy.
We'll solve this.
Meanwhile carry on as always, with as broad a distribution to
staff only as you can get.
LTD AND GEN NON-REMIMEO SAINT HILL DISTRIBUTION
All Scientologists at Saint Hill get everything that is marked
Remimeo, General Non-Remimeo and Limited NonRemimeo and all HCOBs.
The only exception is Class VI material or Power Process (VII)
material. This is not distributed to anyone but the persons
designated such as "R6 Co-audit" (Staff Prov Cl VI) or "Sthil R6
Students" (D Unit course students) or "Power Process Staff" meaning
Review Technical Personnel in the Qualifications Division only.
L. RON HUBBARD LRH:wmc.mh.cden Copyright Q) 1965 by L. Ron
Hubbard ALL RIGHTS RESERVED
[Amended by HCO P/L 10 August 1966, SecEds, Executive Director
(c) Guardian, page 259.] 251
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 8 MAY 1965 Issue II
Gen Non Remimeo
FLASH COLOURS AND DESIGNATIONS SEC EDs, FORM
Secretarial Executive Director will now have the following form:
They will be on BLUE paper with BLUE ink.
They will begin with a number system as follows: Consecutive
number of an area followed by the local cable initials of the area
or the zone. Example, for Melbourne: SECED 1 OME. For Washington
SECED I ODC. For International SECED 1 OINT.
For a Continental zone only one would have SECED 10SA for South
Africa, meaning all orgs in South Africa.
The number is the consecutive number for that designation.
The initials SECED always precede a SECED Number.
All personnel orders will now also appear in SECED form.
The form itself shall be SECRETARIAL EXECUTIVE DIRECTOR Office of
LRH
Number Date
(Any Addressee to which it is particularly directed.)
1. (Text with numbered paragraphs)
2.
3.
., (c) (c) (c) .
(c) (c) (c) (c) (c) Initials only of
.' (c) :' .. (c) '. HCO Personnel
I- [seal] (c) on seal
(c) (c) L. RON HUBBARD
(c) (c)
DUPLICATION
The small Banda methyl alcohol duplicator should be obtained as
early as possible. It is not expensive.
Telex rolls containing Banda carbon are obtainable. Thus any
Telex SEC ED need only be taken off the telex and stamped with a
seal and initialled, its carbon paper then removed at which it will
duplicate at once on the Banda duplicator.
The machine is also easily used on any colour paper for other
purposes.
SEC EDs sent by mail, are sometimes done at Saint Hill ready for
issue, but until a Banda is secured, should be locally redone as a
mimeo when not received in quantity.
252
HCO EXECUTIVE LETTER
This will now be on WHITE PAPER with BLUE INK, using the old Info
Letter flash mark to make SEC EDs easier to identify.
HCO ETHICS ORDER
All Ethics Orders will now be on GOLD paper with BLUE ink. This
includes all local Committee of Evidence issues and other matters.
An Ethics Order may only be issued by the HCO Executive Secretary
or an HCO Area Secretary. Any findings must be passed by the Office
of LRH but if so are issued as an Ethics Order colour flashed gold
with blue ink.
The form of an Ethics Order will be:
HCO Ethics Order
Date To:
From: The HCO Secretary
(or Executive Secretary)
Subject: (Convening a Comm Ev, Ethics Court, findings, summons,
etc.)
1. (Text with numbered paragraphs)
2.
3.
, <,G, (c) (c) I,
,- . [seal] (c)
(c) (c) HCO Secretary (or Executive Secretary)
.,, ,, (c)
ETHICS INTERROGATORY
An Ethics Interrogatory is used as a despatch to carry out an
investigation.
It is used to collect data to determine the facts of a situation.
It is on GOLD paper with BLUE ink.
Its form is as follows:
HCO DIVISION 1 Department of Inspection and Reports Ethics
Section
Interrogation Number - Date
To: (Name of person from whom Info is desired) From: Ethics
Section Of dicer
RETURN TO ETHICS PROMPTLY Text of Query...... (lots of space for
reply) Initial of Ethics Section Officer
Any investigation is given a file number and that same number
appears on all interrogatories.
253
QUALIFICATIONS CHITS AND FORMS
All Qualifications chits are GREY and all forms of Qualifications
are GREY.
The colour of ink is usually BLACK.
TECH DIVISION Chits & Forms
All Technical Division chits and forms are now GREEN with
normally BLACK ink.
It is quite important for the Tech Division to use Green and the
Qual Division to use Grey paper as it makes admin between these two
divisions faster.
The Tech Division must NOT use white paper on its forms as these
then tangle up with the white of HCOBs and Pol Ltrs.
WHITE PAPER
WHITE mimeograph paper and RED, GREEN and BLUE ink in combination
with WHITE paper in mimeograph work is exclusively the Office of
LRH and may not be used casually in mailings or inside other
divisions.
Any colour of ink may be assigned to divisions in combination
with coloured papers, but never with WHITE paper.
WHITE mimeo paper identifies for a staff member HCOBs and HCO Pol
Ltrs, and will now identify HCO Exec Ltrs, Info Letters having been
abandoned.
SIGNATURES
When I have personally written anything only my name may appear
on it. The only exception is initials on a SEC ED. The reason for
this is that staff members could become confused as to the issuing
person.
The practice of signing anything on WHITE paper with RED, GREEN
or BLUE ink that I have not myself written or dictated or
personally released has long since been abandoned and is not now
done.
Thus a staff member can be sure that all current issues on white
mimeograph paper or blue SEC ED paper were in fact written by
myself.
L. RON HUBBARD
LRH:wmc.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
254
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 2 NOVEMBER 1965
Sthil Issue II
Staff only FOR FAST LINE SEC Ads AND
ADMIN ORDERS
SEC EDs are to be picked up straight from Ron's basket and body
routed by LRH Communicator to HCO Steno.
HCO Steno is to body route to Division Comm Centres as soon as
they are run off.
Anybody disturbing HCO Steno for any reason whatsoever while she
is dealing with a SEC ED or an Admin Order will be chitted for Job
Endangerment.
HCO Admin Orders are to be body routed to HCO Steno.
HCO Steno is to body route to Division Comm Centres immediately
they are run off.
This line is to be put into effect immediately to speed up issue
of SEC EDs and
HCO Admin Orders to Divisions.
LRH:ml.rd
Copyright (c) 1965 L. RON HUBBARD
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 25 JANUARY 1966
Gen Non-Remimeo Issue III
Div Secs
DISTRIBUTION OF MIMEO ISSUES
When Div Secs or staff submit proposed Policy or Divisional Admin
Letters, etc for OK to issue, the distribution required should be
clearly stated. The following are the most usual designations:
Remimeo (All Sthil staff. An electronic stencil is made
for each org to issue as many copies as
needed)
Gen Non-Remimeo (All Sthil staff. 8 duplicated copies only
are
sent to each org)
Limited Non-Remimeo (Sthil Execs, Secs and applicable
staff. 4
copies to each org)
Staff Hats (whichever ones are applicable)
Div Secs (where applicable)
Sthil Staff only
Students SHSBC
All Students
Sthil Grads
Franchise
FSMs
FSMs SH
HGC PCs
Orgs Info only
Post Public Bulletin Board
BPI (Broad Public Issue)
All Foundation Personnel
Sthil Foundation Students
LRH:ml.rd L. RON HUBBARD
Copyright (c) 1966
by L. Ron Hubbard
ALL RIGHTS RESERVED
255
\ HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 3 FEBRUARY 1966
Remimeo Issue IV
LRH Comm Hat
Exec Sec Hat
SEC ED CHANGE IN ISSUE
AND USE
Any SEC ED written personally by the Executive Director will
hereafter be: WHITE PAPER BLUE INK
Those SEC EDs issued for and on behalf of the Executive Director
by Executive Secretaries or the AdCouncil
BLUE PAPER BLUE INK
but will be signed:
ADVISORY COUNCIL (Location) for the Executive Director
(Location)
or: HCO Exec Sec or Org Exec Sec for the Executive Director
(Location)
All SEC EDs for AdComms or Secretaries are:
DIVISION COLOUR PAPER BLUE INK
and are signed by the named AdComm or Secretary "for the
Executive Director (Location)"
The LRH Communicator of the Area may sign and ok for issue any
SEC ED for the area providing only it is not contrary to policy or
orders from a higher org or the Int Exec Div (WOO) or the Exec Dir.
No SEC ED or Executive Orders of any kind may be issued without
an okay by the LRH Communicator and ALL general Orders of the
AdCouncil or an Executive Secretary must be in SEC ED form and all
general orders of AdComms or Secretaries must be passed by the
AdCouncil of that Org and issued as SEC EDs with LRH Comm OK.
WW SEC EDs take precedence over local SEC EDs where there is any
conflict or question of importance and SEC EDs written by the Exec
Dir (white ones) take precedence over all others.
SEC EDs retain their traditional forms and seals.
A COPY OF EVERY SEC ED ISSUED MUST BE SENT TO WW.
This Policy Letter cancels Executive Orders of Divisions or orgs
issued in any other form than SEC EDs.
Direct orders to specific posts in own portion of an org need not
be in SEC ED form but any extensive project must be.
Directors may issue general orders and projects only as SEC EDs
by the Secretary in the fashion described above for Secretaries and
only with the approval of their Secretaries.
L. RON HUBBARD
LRH:ml.cden Copyright Q) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
256
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 3 FEBRUARY 1966
ú Issue V
Remimeo
AdCouncil Hats All Divisions
Exec Sec Hats
AdComm Hats
Secretary Hats
LRH Comm Hat SEC Ads
HCO Area Sec
HCO Steno Hat DEFINITION AND PURPOSE
CROSS DIVISIONAL ORDERS
In a SEC ED neither an Advisory Committee nor a Secretary may
order another division than their own.
An Executive Secretary may issue a SEC ED that crosses divisions
but only those divisions directly under that Executive Secretary
(HCO Exec Sec SEC EDs may only order the two HCO divisions, Org
Exec Sec SEC EDs may only order the four [org] divisions).
The Advisory Council SEC EDs may order HCO and Org Divisions at
the same time.
Advisory Councils, in approving the text of SEC EDs before
passing them on to the LRH Communicator for an okay to issue should
be very careful to see that no AdComm issues SEC EDs to other
divisions than their own.
The LRH Communicator in authorizing the issue of a SEC ED, should
be careful that this policy letter is not violated.
No SEC ED of any kind may be issued unless it has been authorized
by the LRH Communicator and any violation of issue authority should
be reported to the LRH Communicator WW who is to refer it to the
AdCouncil WW for action.:
SEC EDs improperly issued have no validity and need not be obeyed
and may not be used for hearings or Comm Evs.
The meaning of the word SEC ED is "Secretarial to the Executive
Director". The word "Secretarial" applies to the signature meaning
it is signed as official by a person other than LRH personally. It
is the written initials in the lower left hand corner that are
"secretarial".
The system came into use to accommodate cable orders originally.
By being sealed and initialled by an official person like a notary
public in the org, the validity of the order was attested as a
valid order of LRH.
Approval by an Advisory Council or an Exec Sec and authorization
by the LRH Communicator for issue are now both required before the
secretarial official in HCO (usually the HCO Steno) may seal,
initial and issue the order. It is this person who requires that
the AdCouncil or an Exec Sec and the LRH Communicator's initials
appear on the original copy before she may type, seal and initial
and then publish a SEC ED.
The HCO Steno may not issue any SEC ED today which does not have
the initials of the AdCouncil or an Exec Sec and the initials of
the LRH Communicator on it or unless it is in the handwriting of
LRH or has come off the telex or through the mails from WW and is a
valid communication from proper persons there. The LRH Communicator
WW must be the transmitting authority from WW and must initial any
despatch or telex before transmission that is to become a SEC ED at
the other end. The HCO Steno must look for this before issuing. Her
guide is that if the LRH Communicator's initials are not on it she
may not issue it, excepting only it being in the handwriting of LRH
or personally transmitted by him.
SEC EDs are fast orders and have top priority in transmission and
execution. They take precedence over all other orders both in
transmission speed and execution.
257
The priority of SEC EDs is as follows:
LRH Personally written or personally sent SEC ED AdCouncil WW SEC
ED Exec Sec WW SEC ED AdCouncil Area SEC ED Exec Sec Area SEC ED
AdComm Area SEC ED Secretary Area.
The penalty for not complying with a SEC ED is a misdemeanor and
must result in an Executive Ethics Hearing or an Ethics Hearing.
If Executive Secretaries in an area fail to respond to WW SEC
EDs, they are usually scheduled for early removal by WW.
SEC EDs have the virtue of making orders known and setting them
on file where they can be referred to by other than the recipient.
The only answers to a SEC ED if one isn't going to do it are:
1. An immediate petition to LRH on SEC EDs issued by LRH
personally or
2. A job endangerment chit immediately filed in Ethics.
If this step is lacking and it is found that a SEC ED has not
been complied with, then an Executive Ethics Hearing or an Ethics
Hearing MUST follow when the non-compliance is discovered.
Every single major danger condition at Saint Hill in 1965 was
found to have had as its source the non-compliance with a SEC ED.
If this policy seems unduly harsh then add up that fact. Some of
these danger conditions involved day and night work by top brass.
And every one of them would have been prevented had Ethics had this
attitude toward non-compliance with a SEC ED. The cost of these
non-compliances ran above �10,000 and they threatened the very
existence of Scientology. And each one would have been prevented
had SEC EDs been complied with. From this, one should regard
non-compliance with a SEC ED without instantly petitioning or
filing a chit for job endangerment as something one does just
before taking the arsenic.
The only thing that holds down the size of Scientology today is
simply non-compliance. The only thing that makes trouble is
non-compliance.
The SEC ED system is designed to make orders public and get them
complied with fast.
Conversely, if the order wasn't in a SEC ED or Policy Letter, it
does not have Ethics force - that is to say one can't be
seriously tried for it.
All current projects and programmes should be in SEC EDs so
people know what they are. Those written in despatches only are
written in sand.
SEC EDs can be confidential and of limited issue.
SEC EDs expire one year from their date of issue if not sooner by
reason of their text.
If a SEC ED is to be preserved beyond a year it must be converted
into a Policy Letter by sending it to LRH.
The Director of Inspection and Reports is responsible for
routinely checking the SEC ED file for non-compliances and when
found must forward the matter to Ethics for prompt action.
L. RON HUBBARD
LRH :ml.cden Copyright Q) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
258
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 AUGUST 1966 Amends HCO Policy Letter
7 May 1965 "Cancellation Mimeo Distribution Changes (SEC ED
Distribution)"
Gen Non-Remimeo
SECEDS, EXECUTIVE DIRECTOR & GUARDIAN
All Executive Director and Guardian SECEDs are to be typed and
run off by Mimeo World Wide. They are to be distributed by HCO
Steno Saint Hill immediately upon receipt from Mimeo WW.
Executive Director & Guardian SECEDs are a fast, fast, fast line
and take priority over any other issue. It is, therefore, expected
that any SECED will be typed, run off and completely distributed
within one hour of receipt. Any failure to issue an Executive
Director or Guardian SECED, or any stop anywhere on this line will
be considered a crime, if not a high crime.
It is the responsibility of the LRH Communicator World Wide to
see that this line is kept moving at a fast rate of speed and to
report any failures to issue or stops on this line to Ethics who
must immediately take Ethics actions to remove the person
responsible for the stopped line from his post.
SECEDs which have not originated from the Executive Director or
the Guardian go to HCO Steno for typing, running off and
distribution.
L. RON HUBBARD
LRH:lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS
RESERVED
259
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 14 APRIL 1969
Remimeo (HCO PL 2 July 1964 Revised)
(Cancels HCO PL 25 Jan 1966, Issue III) (Corrected and Reissued)
BULLETIN AND POLICY LETTER DISTRIBUTION
Effective at once, the following is the policy on Distribution of
HCO Bulletins and Policy Letters issued from WW.
ORGS REMIMEO (Remimeo means mimeo copies to be made by the Org)
Only an electronic stencil will be made of all Remimeo HCO
Bulletins and Policy Letters and mailed to each Continental Org (or
Zonal Org).
The Continental Org (or Zonal Org) is then responsible for
running off HCO Bulletins and Policy Letters for their nearby
Central Orgs. However, when an Org gets large enough it may have
its own stencil sent to them to run off copies for their own staff
and students.
A Continental Org (or Zonal Org) receiving a stencil as above is
responsible for all copies to be issued to the nearby Orgs, which
are dependent upon it. The local Org (if it hasn't been sent a
stencil of its own) may not Remimeo and re-orders will be at charge
payable by the local Org to their issuing Org at locally arranged
prices.
ORGS NON-REMIMEO (Non-Remimeo means HCO Bulletins and Policy
Letters which are intended for use but only by executives and
therefore of limited distribution. It means not to be mimeoed again
by the receiving Org.)
On Non-Remimeo a very few copies are sent to the Continental Orgs
and they in turn distribute to their nearby Orgs.
There are two classes of Non-Remimeo: General Non-Remimeo and
Limited Non-Remimeo. General Non-Remimeo distribution is based on I
copy for Master files, one copy to LRH Comm, one copy to The
Guardian or A/G, one copy each to HCO ES, OES, PES, one copy to the
reference files of all HCO Bs and P/Ls kept in Reception for staff,
one copy to the head of the Department concerned and one copy to
the post in the Dept concerned.
Limited Non-Remimeo means that copies only go to Master files,
LRH Comm, The Guardian or A/G, HES, OES, PES.
When compiling a mailing to a stencil receiving org of
Non-Remimeo, one takes the number required by the local Orgs served
by the Continental Org and sends that many to the Continental Org.
In its turn the Cont Org retains enough copies for themselves
(including the Cont Exec Council) and sends the correct number to
each Org they serve.
260
These are the standard mimeo distribution symbols:
Remimeo
General Non-Remimeo
Limited Non-Remimeo
SH
ASHO
Franchise
Students
BPI
MA (Magazine Article)
Other special distribution may be indicated such as SHSBC, or
Class VIII.
REMIMEO
This indicates main technical or Policy material.
Received by the Cont Org (or Zonal Org) in stencil form, copies
are run off for their staff, and for the staffs of their nearby
Orgs and for their students as they wish. They keep the stencil on
file for additional copies as needed. They file copies in their
Master and general files in each Org including the receiving Org.
The stencil Orgs have considerable discretion in how many they
run off, how many they send smaller orgs (but they must insure 1
copy for each staff member in the local Org of Remimeo issues),
whether they issue to students or not. But they must keep the
stencil for re-use and file in their own Master files with the copy
clearly stamped MASTER COPY.
LIMITED NON-REMIMEO
It is usually important that this does not get wide distribution
as it has to do with Org know-how, planning, etc. and could be
misunderstood. So it is not Remimeoed or strewn about. It may be
taken up in Staff meetings but that is about all. One never
republishes a Limited Non-Remimeo in a magazine.
GENERAL NON-REMIMEO
The same as Limited Non-Remimeo but somewhat broader.
These usually deal with broader points of Admin or Tech of
interest to one or two production departments as well as the LRH
Comm, The Guardian or A/G, HES, OES, PES.
Again, they are never strewn about or broadly republished as they
could be misunderstood.
FRANCHISE
Franchise receives for a small fee technological materials, up to
his level of classification. The Franchise Officer WW receives one
copy for his files and one copy for each Franchise holder he is
going to mail it out to. See HCO PL 20 Feb 1969 for local org
supply lines.
BPI
Broad Public Issue (BPI) is a designation that sometimes appears
on a Policy Letter or HCO B. This follows the same distribution
procedure as for Remimeo, with the exception that it is also put in
'The Auditor' and Cont magazines.
261
These policies have become necessary by reason of new lines
coming into existence and various changes of the past needing
clarification.
In recapitulation, mimeos may not be issued except as designated,
extra copies may not be furnished except for cash payment, and
paper and postage waste must be kept reduced. Fewer pieces make
faster lines.
There's one exception to the above and that is the BULLETIN CHECK
LIST.
This is issued once each month, before the 15th of the next
month. It will be air mailed to all Scientology Orgs independently.
No electronic stencil is cut for it. Two copies, one for the HES
and one for the LRH Comm, are sent by air mail to each Scientology
Org independently.
This cross-checks whether or not the mimeo distribution system is
working. In listing all mimeos sent, the distribution designation
of each is given on the Bulletin Check List.
Where a relay point temporarily breaks down, its related orgs
will receive independent service direct until the matter is
repaired, a matter which is up to the Dir Comm WW and LRH Comm WW
to work out.
PERMISSION TO MIMEO
Nothing may be mimeoed or distributed on these lines unless it
has been okayed by LRH, to prevent extraneous traffic from jamming
the lines.
POSTAGE
Study to lighten postage, particularly air mail, for both World
Wide and Cont
Orgs.
Reduce it.
Revised for re-issue by:
LRH Comm WW - Rodger Wright Qual Sec WW - Jim Keely
HCO Area Sec WW - Bruce Glushakow Ad Council WW
LRH Comm WW - Rodger Wright The Guardian WW - Jane Kember
for L. RON HUBBARD Founder
LRH: ei.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED
Modified by HCO P/L 29 January 1970 Issue 11, Freedom to Remimeo,
in the 1970 Year Book.]
262
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 13 JUNE 1969
Remimeo Exec Hats
SUMMARY OF POLICY ON EXECUTIVE DIRECTIVES, ADMIN AND ADVICE
LETTERS, AND EXECUTIVE LETTERS
To re-establish Executive Directives as "high speed urgent
communications having the force of policy and requiring instant
emergency compliance", the following types and appearances of
mimeos are instituted:
EXECUTIVE DIRECTIVES
Blue ink on blue paper.
E.D.'s are there to say WHAT POLICY should be concentrated on,
not to give new orders.
E.D.'s are high velocity comm lines used to change personnel, to
handle emergencies or to make limited time policies or to handle
personnel conflicts or chronic slumps.
E.D.'s MUST BE SPECIFICALLY ASSIGNED TO A PERSON OR PERSONS who
will be responsible for doing them. E.D.'s containing projects
require doingness. THEY must be done by someone.
E.D.'s expire one year from their date of issue if not sooner by
reason of their text.
E.D.'s are entered in a log similar to LRH Comm Log but in the
Dept of I & R of issuing org. Compliance to every E.D. must be
reported to I & R of issuing org.
The penalty for not complying with an E.D. is a misdemeanour and
must result in an Executive Ethics Hearing or an Ethics Hearing.
If Continental Executive Secretaries fail to respond to WW
E.D.'s, they are usually scheduled for early removal by WW.
The only answer to an ECWW E.D. if a Continental Exec is not
going to do it is to immediately order his CLO at Worldwide to
convene a CLO Council to take up his complaint (as per HCOPL 20
April 1969 CLO Council WOO).
ECWW E.D.'s are distributed to Continental Exec Councils and they
distribute to area orgs as follows:
l Copy to A/Guardian Area 1 Copy to LRH Comm Area I Copy to each
Exec Sec l Copy to Reception ED file
ADMIN LETTERS, AD VICE LETTERS
Pale salmon paper. HCO Divs - green ink, Org Divs - red
ink, Public Divs - black ink.
Purpose: Normal general policy enforcement or advices.
Usually designated General Non-Remimeo.
Remain in force until cancelled.
HCO EXECUTIVE LETTERS
Blue paper. Green ink.
Meant for every org. Remimeo or Non-Remimeo as specified.
Purpose: Carry advices, how to do things, short term projects,
requests for data, information, reports on the states of things in
general or some activity in particular or
263
how some extreme condition was caused or how some extreme
condition is progressing.
Headed: TO:
FROM:
SUBJECT:
REFERENCE: (with numbered paragraphs)
When an Exec Letter requests data it is headed under the HCO
EXECUTIVE LETTER OF DATE line, REPORT REQUIRED. This is done only
when reports are required from all orgs. When an Exec Council
receives a REPORT REQUIRED HCO EXECUTIVE LETTER, the HCO Exec Sec
immediately makes a folder for it, with title and date one month
hence and holds it ready.
All reports received as a result (usually written on the
Executive Letter received by the org) are instantly and accurately
filed in that folder.
In exactly one month as visible by its date on the folder, this
folder is sent to Dept I/R of senior org who has this logged to
check compliance.
HCO INFO LETTERS
Blue ink on white paper. Strictly an LRH line only.
This HCO Pol Ltr summarizes and aligns the following Policies and
E.D.'s:
HCO PL's:
20 April 1969 CLO Council WW
25 Oct. 1968 Important, Admin Know How
10 Aug. 1966 SecEds, Executive Director & Guardian
(amends 7 May 1965)
13 Feb. 1966 Sec Ed OK (Continued) Pol Ltr Changes and
Origins
3 Feb. 1966 Sec Ads Definition and Purpose
Cross Divisional Orders
3 Feb. 1966 Sec Ed Change in Issue and Use
11 Jan. 1966 AdCouncil and AdComms Orders, Issue of
8 May 1965 Cancellation of Assorted Directives
8 May 1965 Flash Colours and Designations - Sec Ads
Form
Issue II
7 May 1965 Cancellation Mimeo Distribution Changes
22 Feb. 1965 Executive Director Comm Lines
Issue III
7 June 1961 Orders
5 June 1961 Continental Issues
4 Feb. 1961 Types of Letters Established
E.D. 1 Int 6 Sept. 66 (Renaming of Sec Ads Sec Ed 457 INT Sec Ads
Distribution of (23 August 1966)
Pat Bloomberg Dissem Sec/WW Bruce Glushakow HCO Area Sec/WW for
AD COUNCIL WW Jim Keely Qual Sec/WW Rodger Wright LRH Comm/WW EXEC
COUNCIL WW Jane Kember THE GUARDIAN WW for
LRH:ei.cden L. RON HUBBARD
Copyright (c) 1969 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
264
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 AUGUST 1965
Saint Hill
APPOINTMENT OF XEROX OFFICER
A Xerox Officer is created as a post in the Department of
Communications.
Anyone desiring to have anything xeroxed must route such to the
Xerox Officer stating the number of copies required and the purpose
of such. No more than 10 copies of any one item may be xeroxed.
Staff are reminded that forms, mailings and such like are to be
mimeographed rather than xeroxed for such purposes.
Using the Xerox is not only very expensive but is an avoidance of
the permission required to mimeo.
L. RON HUBBARD
LRH:ml.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
265
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 26 JANUARY 1959 Issued at Washington (Supersedes
HCO Policy Letter of 23 January 1959)
cc: HCO Exec Sec HCO Area Sec Certainty Editor HCO Melbourne
SCIENTOLOGY MAGAZINES
Every Scientology Magazine should be mailed surface first class
two copies to each HCO Office, one copy to be posted on a public
board and one to be held in
HCO's Magazine files.
L. RON HUBBARD
LRH:mp gh.cden
Co (c) 1959 [This 26 January 1959 issue extended the
earlier 23
Copyright g January policy by designating what was to be
done
by L. Ron Hubbard with the two copies on receipt, and
specifying first
ALL RIGHTS RESERVED class surface mailing.]
HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO
POLICY LETTER OF 22 JUNE 1959
Central
MAILING LISTS
HCO Saint Hill can act as a security repository of all mailing
lists.
I want a copy of each list now extant in Central Organizations.
HCO Area Secs please expedite.
Send lists to HCO Saint Hill; Saint Hill Manor, East Grinstead,
Sussex.
L. RON HUBBARD
LRH:mp.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS
RESERVED
266
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill
Manor, East Grinstead, Sussex HCO BULLETIN OF 15 JANUARY 1960 CenO
Address depts
PAB MAILINGS
When sending stickers or addressed envelopes to HCO WW at Saint
Hill for the PAB mailings, please ensure that only the following
are included:
International Members Lifetime Members (Shareholders)
Participating Members.
Participating Members will only receive PAB magazine until their
membership expires. Please make sure that they are removed from the
list at the appropriate time.
Peter Hemery
PH:js.rd HCO Secretary WW
Copyright (c) 1960
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 AUGUST 1962 Address-in-Charge
NAMES AND ADDRESSES OF ACADEMY ENROLLEES
I require 2 cards, size 3" x 5", of each person who has ever
enrolled in an Academy of each Central Org, giving the name and
address. This would include of course all certified auditors as
well.
Kindly run these off and let me have these as soon as possible.
L. RON HUBBARD
LRH:jw.rd Copyright(~) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED
ADDRESS UNIT
Under Address-In-Charge, the up to date addresses of all persons
in the Live and Inactive Files of CF are kept readily useable on a
proper address machine.
Address-In-Charge is always ready to give any unit or department
a complete card file complete with designations on persons in whom
that function is interested.
Address-In-Charge receives a copy of all invoices before they go
to CF to make proper address changes or bring designations up to
date.
All mailing and mail functions of the Organization properly come
under Address-In-Charge. This is external mailings. The internal
despatch system can also be included here if in use.
All franking machinery also comes under Address-In-Charge as well
as stamps and their safekeeping.
L. RON HUBBARD
[Excerpted from HCO P/L 14 February 1961, The Pattern of a
Central Organization. A complete copy appears in Volume 7 on page
147. ]
267
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 16 APRIL 1962
Central Orgs
COMMENTS ON LETTER REGISTRAR DEPARTMENT
The Letter Registrar department system is very concise. Central
Files contain folders of persons who have bought something. Not
idle lists.
C/F folders contain names of persons active in the last three
years, persons who wrote to us or bought something.
Addresso is the card file system of C/F. Addresso plates are
tabbed in such a way that they reflect C/F exactly, without further
card files. Addresso gives the Letter Registrar card files from the
Addresso plates.
Other lists, such as the Old Dianeticist list, and their
correspondence remain valuable, and should be kept intact. Such
lists should receive at least one mailing every year.
The Letter Registrar and typists have their own Office. C/F and
Addresso have their own office (or offices). These should be
adjacent.
In a fully operational Central Org there must be:
1. Letter Registrar.
2. Typist or typists 3. C/F Promotion/Liaison 4. C/F-in-Charge 5.
Address Clerk
If not already in operation, a crash programme should be set up,
using other personnel than these, to sort out C/F folders and
divide them into "active" or "inactive", make Address exactly tally
with C/F folders active, so that Addresso becomes the index system
for C/F. Get a C/F that goes back at least three years. Keep
inactive files handy so that a person's file can be activated if he
writes in or buys something.
Restore the system of routing invoice copies to Address and C/F,
so that they can then check for plate or folder and make one if not
there.
If these routine precision clerical actions are missing, low
income will result. If they are well done, then with the addition
of excellent technical results in the HGC and excellent training in
the Academy, you will win.
L. RON HUBBARD
LRH :jw.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS
RESERVED
268
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 NOVEMBER 1962
All Orgs Appropriate Depts
ADDRESS MACHINES (HCO Sec - Please hat-check this on Address
In Charge if you have one of these machines)
On the Metal Plate Addressograph Machine which is used in most
Central Orgs, the usefulness of the machine is enormously reduced
by laying aside the "automatic envelope feed".
This is not used because the machine gives trouble on envelopes
or magazines on "automatic feed".
The secret here is that the basic usefulness of the machine is
not for envelopes.
Because it is called an address machine you don't realize its use
is mainly for People Filing. If you thought of it as a People File
machine, you'd get over this hump on the automatic feed.
The machine is primarily for CARD FILES for use by the Registrar
and Central Files, the Academy, the HGC and the Letter Reg. We
don't care if it never addresses an envelope the rest of its life.
The automatic feed will work on small file cards, 3 x 5 or some
such size. It will not work well on envelopes or magazines.
Therefore, set the automatic feed up for FILE CARDS only, and
don't use it on envelopes (unless you're having no trouble with
using it either way).
In Washington and elsewhere the automatic feed has been abandoned
because it won't address magazines and envelopes. That makes the
machine useless for its basic purpose of making Index Card Sets for
various departments in the organization.
Set the automatic feed for FILE CARDS and run off sets of cards
as follows:
1. Membership (a) International (b) Lifetime
2. Full set for Central Files, every plate you have.
3. Full set for Letter Reg with full designations.
4. All Students ever enrolled for the Academy.
5. All HGC pcs ever for the D of P.
Use automatic only on cards. Use cheap cards that will feed
easily. And use the automatic feed.
Do statements, magazines, envelopes in general by hand feed if
automatic can't be made to work on these.
Without adequate card Files of people in the proper org hands,
income is greatly reduced.
It is up to Address-in-Charge to make sure that such sets are
routinely supplied to departments for their use and that old sets
are destroyed and not passed on outside the org.
L. RON HUBBARD LRH:dr.rd Copyright (c) 1962 by L. Ron Hubbard ALL
RIGHTS RESERVED
269
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 11 APRIL 1963
CenOCon
IMPORTANT - EMERGENCY LIBRARY
In accordance with HCO Policy Letter of October 24, 1962, of
establishing an International Headquarters of Scientology at Cape
Town in the event of an Atomic War, ALL Central Orgs are to deposit
with Cape Town a complete record of all current addresses held at
each Org every six months, as at 30th June and 31st December.
These addresses should be run off on a continuous roll of paper
on the Addressograph and these rolls are to be despatched to Cape
Town as soon after the above dates as possible. They are to be sent
by registered surface mail and Cape Town are to be advised by
airmail the date of despatch of these rolls of addresses. On
receipt, Cape Town are to acknowledge each Org of the arrival of
their addresses. Cape Town are to advise me of Orgs that have not
complied.
It is incumbent on all HCOs to see that these important records
are maintained current.
L. RON HUBBARD
LRH:jw.cden Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS
RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 10 JANUARY 1964
Cen Orgs Address Depts
ADDRESS CHANGES FOR WW
The Address Dept of each Org henceforth must send to Addresses WW
notification of any change in address, or name, of Field Auditors.
This notification must include the old and new address.
(Field Auditor defined as HQS and above.)
Issued by: Joseph Breeden
Addresses in Charge WW
for
L. RON HUBBARD;
LRH:gl.cden Authorized by: L. RON HUBBARD
Copyright (c) 1964
by L. Ron Hubbard
ALL RIGHTS RESERVED [Replaced by HCO P/L 27 September
1965, page 281.]
270
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 24 SEPTEMBER 1964
General NonRemimeo (CF and Address)
CHANGES OF ADDRESS TO HCO WW -
FOUNDING SCIENTOLOGISTS
Please send copies of address changes to HCO WW CF and Address.
Either send all your address changes with a note of the tabbing of
the person, or send only the address changes which we need to know
(see below).
Ordinarily address changes sent to an org are routed to the org's
address dept. Address then changes the plate and makes one or more
proof slips to check accuracy of plate, and also for various
purposes within the org. Whatever system is used, please route a
proof (in the form of individual cards, addresso rolls or a list)
to Address Unit, Saint Hill.
If you will do this, you no longer need to send Saint Hill
stickers or envelopes monthly for PAR mailing as has been the
custom. Reason: PABs will be sent out enclosed in each copy of 'The
Auditor'. This means that we do not need to know of the expiry of a
membership, only new ones, and address changes. Note: we are in the
process of updating our plates with International Members we do not
at the moment have, from the last stickers or envelopes you sent
us, so no action need be taken by you to facilitate this.
Once a year run off either a tape of all your addresses with the
tabbing of each person or run off a tape of addresses of the people
we are interested in. This permits Saint Hill to bring its Address
Unit fully up to date.
If you are going to send all your address changes with the
tabbing against each change (some machines do this automatically),
send at once to Address Unit Saint Hill a copy of your tabbing
code.
If you are going to send to Address Unit Saint Hill only the
changes which we are interested in, please send at once a copy of
your tabbing categories so that we can instruct you which
categories to advise us on (broadly we are interested in anyone who
has enrolled in an Academy, Auditors, and International Members,
send these changes at the moment, but speedily let us decide which
of your tabbing categories we need).
If you anticipate any difficulty on this, please send details to
the Address Unit, WW.
Founding Scientologists: After December 31st no further
applications for Founding Scientologists will be accepted. Founding
Scientologists are tabbed as such in the Address Unit World Wide.
As soon as possible after December 31 st, a full addressograph list
of Founding Scientologists in your area will be sent to you. Please
tab these people as Founding Scientologists in your addresso. Also
see that the C/F folder of each Founding Scientologist has an
indication in it that he or she is a Founding Scientologist.
L. RON HUBBARD
LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Modified by HCO P/L 20 October 1964, Stickers for PABs Wanted,
on next page. Replaced by HCO P/L 27 September 1965, Changes of
Address for WW, on page 281. I
271
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 OCTOBER 1964
General NonRemimeo (C/F and Address, Memberships Depts)
STICKERS FOR PABs WANTED
Modifying part of HCO Pol Ltr of September 24th 1964, "Changes of
Address to HCO WW - Founding Scientologists", PABs will be sent
to International and Professional Members every alternate month.
The Auditor will normally be sent out to all on WW mailing list in
months in which no PAB is mailed.
In order to send out the PABs to International Members we need
you to resume the system of sending stickers (or envelopes) to WW
(WW does not keep a record of International Members). Please
therefore send into WW, to arrive on November 1st 1964, stickers
with names and current addresses of all your International and
Professional members (London should send envelopes). Thereafter
send in stickers (or envelopes) to arrive here on the 1st of each
alternate month.
Other instructions in HCO Pol Ltr of September 24th 1964, remain
unchanged, and should be carried out as soon as possible, if they
have not already been carried out.
L. RON HUBBARD
LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
272
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 30 OCTOBER AD14
Gen. Non-Remimeo
Sthil Students
Franchise
Sthil CF MAILING LISTS FOR FRANCHISE HOLDERS
(HCO Sec: Note that this is an important piece of current
promotion and see that it, with Pol Ltr on Pricing Formulas, Exec
Ltr on CF Overhaul, are thoroughly known and understood by the
Assn/Org Sec. Dir Prom Reg. and CF and Address In Charge. We're
arranging a boom. Don't let any parts of how we're doing it go
awry, in your Org. If all steps are taken and continue in force,
the boom will be on in your area.)
For some years we have had a policy of no mailing lists should be
sent or issued to the field.
That policy is now relaxed only so far as the following:
1. Franchise Holders in good standing may be issued a certain
type of list.
2. The list may only be issued by being addressed on address
envelopes for a brochure as follows and may not be in tape roll or
card form and no plates may be given to Franchise Holders.
3. No list of persons actively in communication with the Central
Org may be released and such persons may not be part of any list
issued.
4. A Franchise Holder may receive lists only for the area in
which he is actually operating.
5. No list issued becomes anyone's exclusive property and lists
may be duplicated where areas are the same or overlap.
TWO TYPES OF ADDRESS FILES
A Central Org or City Office with Address Equipment and Files
normally carries and preserves all addresses ever collected.
In practice, certain plates are retired to storage when the name
has not been actively in communication with the Central Org for
some time. This period has varied but was usually 3 years. In
short, if someone was out of comm with a Central Org for 3 years,
the address plate was retired to dead files.
If this procedure has not been followed, then this action will
have to be done: All invoices ever written by the Org will have to
be exhumed from Accounts and a whole new Address Plate File made,
from the start of the Org up to its present "active" plate files.
If the plates have been kept, this is a simple matter. One simply
regards "inactive address plates" as Franchise Files.
The two types of address files are then as follows:
File A: Active Address Files of the Central Organization.
File F: Franchise File.
All files are by districts as postal authorities usually require
it for mail packaging. If they aren't then File F must be broken
down into states or counties or some such geographical area.
Population density, not square miles, is the best criteria, so you
may have 3 districts for Greater New York and one for Arizona, New
Mexico and Wyoming.
BROCHURE FOR FRANCHISE
A special brochure for the Franchise Holder must be made up and
printed by the Central Org. This should consist of the 17 basic
definitions and what a Franchise Auditor can do and what training
he can give. A Franchised Auditor should be defined. An invitation
to communicate should be given.
A space for a Franchised Auditor to write, print or stamp his
name or the name of his centre must be left on the brochure.
The brochure is provided with proper mailing envelopes.
273
BROCHURE DRILL
On payment for a certain number of brochure copies (500, 1,000)
to cover printing, addressing and posting the carton to him, a
Franchise Auditor in good standing may receive addressed brochures
from Central Orgs (not Saint Hill).
Address addresses the envelopes up to the number of addresses
available for that district. Only File F (above) is used. Address
does not stuff.
The addressed envelopes in one bundle of the carton and the
brochures in another part of the same carton are shipped off to the
Franchise Auditor.
Any part of the ordered brochure envelopes remaining when the
number of plates for that area are exhausted, are sent blank for
the Franchise Auditor to put his own addresses on.
The Franchise Auditor receives the carton, addresses the
envelopes left blank as he wishes, has a printer run off his name
and address on all the brochures or stamps them or writes his name
and address on them, and, paying the postage, mails them out to his
area.
People, finding service close to hand, will often break silence
and correspond or call. Groups will form. Personal contact will
revive. Now that we have why people dropped out (definitions not
understood in older subjects or in Scientology, a fact which can be
mentioned in the brochure), we can get them back.
FACTS ABOUT THE FIELD
It is hard for a Franchise Auditor to get in touch with people.
People when they know he is there will wake up and go to him when
they never would come into the org.
A Central Org which does not cultivate auditors in the field does
badly.
A Central Org has been known to misguidedly suppress field
"competition".
A survey of pcs some time ago showed the majority originally had
been sent in to the HGC by the field, a fact Central Orgs sometimes
overlook.
The Franchise Auditor, delivering service as a well trained
professional, is nobody for an Org to deter but encourage.
Only bad experiences with squirrel, badly trained or untrained
persons in the field lead Orgs to withhold from them. These
experiences seldom if ever occur with Franchise Auditors.
It would be dull to release the total active list to the field.
It would be dull indeed to release File F to anybody and everybody,
competent and incompetent alike. It would be equally dull not to
forward the programme covered in this Policy Letter.
NEW PROMOTION
The above project should be undertaken quickly. The sooner it is
undertaken, the higher the general activities of Scientology will
increase.
The line must be grooved in now while it can be. The brochure
must be prepared and printed. Special help must organize the
separation of Files A and F and in at least one case File F will
have to be put on plates all over again.
The reason this will have to be done quickly is because there
won't be any spare motion later with which to do it.
New promotion is so rigged that City Offices will be putting out
vast amounts of advertising of books locally and Central Orgs
nationally.
These new book buyers have been missing in our planning for years
for reasons of false economy. Now we are going to start them
rolling in.
New Promotion - and new books - will send orgs into a state
of such activity that they might flub the drill of Franchise
brochures if begun later. So start it now and you will have it
grooved in when things really start. You will soon have more
addresses than you know what to do with.
274
HANDLING NEW ADDRESSES IN CENTRAL ORGS AND OFFICES
Starting right away, this is the drill for new book buyers. This
drill also will be kept in and followed after advertising begins.
1. A person buys a book personally or by mail for the first time.
2. The invoice is made out with the name and address bright and
clear on all copies.
3. One copy goes to shipping or books whether mailed or just
handed out.
4. One copy goes to own Address. (This is true of all orgs
including City Offices. Whatever is done with remaining invoice
copies is according to standard accounts procedure.)
5. Address cuts a plate or stencil and puts a date on it and a
designation like BB 3/3/65, meaning the person bought a book on
3/3/65.
6. This plate is put in File A and receives whatever goes out to
File A for 3 or 4 months.
7. Any new invoice, indeed all invoices, go to Address. If a BB
in File A buys more books or training or processing Address
obliterates the BB 3/3/65 on the plate or stencil either by just
flattening it on a metal plate or cutting a new stencil in case of
less durable stencils.
8. At the end of each quarter (Mar. 31, June 30, Sept. 30,
Dec. 31 all
approximate) Address removes all BB plates older than 3 months.
9. These plates are now placed in File F with its geographical
mates.
10. Franchise Holders are informed they should buy new brochure
sets and these should be addressed from File F. using all plates in
it, old or new.
FRANCHISE OBLIGATION
To procure a set of addressed brochures, a Franchise Holder must
pay cash to the org and must specify how many addresses for what
districts and how many envelopes are to be left blank.
On receipt of the carton, the Franchise Holder is obliged to mail
at least the addressed envelopes, containing the brochure furnished
and any piece of his own additional literature, providing only that
it mirrors no games condition with other auditors or the org, and
contains no claims contrary to standard policy regarding healing,
the insane, etc. as contained in HCO Pol Ltr of Oct. 27, 1964, or
as amended from time to time.
The Franchise Holder is obligated to turn in to Saint Hill at the
end of each year a COMPLETE LIST of the names and addresses of
persons who have bought things from him - books, auditing,
processing, courses - so that these people can be sent a copy of
an International Magazine.
Failure to carry out these above named obligations would result
in a cancellation of the privilege of receiving mailing lists, if
not of Franchise.
CITY OFFICES
A City Office must forward copies of its new book buyer list to
its Central Organization the moment it becomes File F. It must be
plainly marked File F and include only File F names as above.
The City Office may keep its book buyers who then buy more books,
training or processing (its File A). However, to get its people
sent a magazine it should routinely send ENVELOPES pre-addressed by
the City Office to the Central Org. If a City Office finds this
arduous, it may simply send all its invoices to the Central Org for
the Central Org's complete address and File A, File F handling.
A City Office may then (a) keep its own address unit going, or
(b) count on the Central Org doing it all for them. Either one or
the other must be selected and followed.
Where a City Office fails to keep its address unit cracking, the
Central Org must demand the address unit copy be sent to the
Central Org when the invoice is written up
275
by the City Office just as though the Address Unit of the Central
Org was part of the City Office.
A City Office may not retain the Address Invoice Copy if it is
not maintaining an Address Unit, even if it "plans to" but must
send the copy to the Central Org, not save it. It can note down and
record its active "customers" in a book and still send the invoice
copy to the Central Org.
The names and addresses of City Offices must be carried in each
issue of every magazine mailed by Scientology Orgs.
A City Office may also buy its area's brochure but in this case
should add to the envelope a sheet of its own stating it is a City
Office and defining Central Org, City Office, Franchise Holder and
Field Auditor as to their relative status and seniority in
Scientology. This should be done without ARC Breaking Central Orgs,
Franchise Holders or Field Auditors, but should also emphasize the
virtues of a City Office as the responsible representatives for
Scientology in the area.
DESIGN FOR THE BOOM
You see the promotion pattern emerge now. First, get the org
streamlined, with tech high. Second, the Pricing Policy Letter of
Oct. 19, 1964. Now the using of names to the fullest extent.
The HCO Pol Ltr of Oct. 19, 1964, is going to force city and
national book advertising into existence. This is done by building
an account up (HCO Book Account) that has only one real
outlet - book advertising. I intend to get each org's HCO Book
Account into a very swollen condition and get it spent on book
advertising as the only possible value that saves it from the tax
man. Into this channel, new effective books will be poured into the
public's hands.
The ensuing prosperity will come first to Central Orgs and City
Offices and then to Franchise Holders. Out of this prosperity the
HCO Book Account is going to fatten up alarmingly and have to be
spent prodigiously on advertising books.
Given only effective training and processing in accordance to
current design and supported by our now existing technology, this
cycle can continue over and over. The HCO Book Account in each
Central Org and City Office will swell up by reason of processing
and training discounts and book sales and can only be lowered
greatly by new book ads.
The book buyers will be channeled to Franchise Holders as above.
These, to cope, and because org income is spectacular, will become
City Offices and coming under the rule of the HCO Book Account and
now able to sell membership and higher level courses, will pour new
advertising out in their areas. And new Franchise Auditors will
come into existence and in their turn - - Well, you get the
pattern.
There are those who dread a boom. They think if it can all be
kept small enough it can be handled easily.
But we don't happen to have easy handling of things as our main
purpose, so I trust such won't be too spun about by the rush. The
truth is, things are only hard to handle when you haven't got any
volume. Right? So let it boom!
I said I was kicking the door open.
That pop you just heard was the top hinge.
L. RON HUBBARD
LRH :jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Cancelled by HCO P/L 18 April 1965, Prices Lowered Because of
New Organization Streamline, Volume 3 - page 93.]
276
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex Remimeo
HCO Sec HAT HCO POLICY LETTER OF 8 APRIL 1965
HCO Dissem Sec HAT
Dist Sec HAT DIVISIONS 1 & 6
Dir Comm HAT DISTRIBUTION DIVISION
Dir Prom Reg HAT HCO DIVISION 1
Dir Clearing HAT HCO DISSEMINATION DIVISION 2
Dir Ins & Rep HAT CF (c) ADDRESS
CF & Address HATS CANCELLATION OF MAIL LISTS
Address HAT TO FIELD AUDITORS
HCO Policy Letter of Oct 30, 1964 "Mailing Lists for Franchise
Holders", the Programme which puts your book buyer list in field
auditor hands "if the book buyer buys no service in 3 months".
This whole action passes, on the New Org Board, to the
Distribution Division and the system itself is to be modified.
What should happen is that the Distribution Secretary Division 6
can be given card files of existing address names by areas by Prom
Reg which they can hand out to field staff members in that area.
The responsibility for getting names from Prom Reg lies with the
Distribution Secretary.
The responsibility of preserving intact their mailing list is the
responsibility of the HCO Secretary and HCO Dissemination
Secretary.
LISTS NOT RETIRED
NO ADDRESSES OF PERSONS WHO HAVE BOUGHT SOMETHING MAY EVER BE
RETIRED.
This cancels any policy, directive or idea to the contrary.
NO CF FOLDER MAY EVER BE RETIRED FROM THE FILES.
The definition of a CF folder is THE FOLDER OF A PERSON WHO HAS
BOUGHT SOMETHING FROM AN ORG.
Exceptions to CF no-retirement policy are dropped body in which
case the CF folder goes to HCO Inspection and Reports Ethics
Section for safekeeping and for any investigation and is filed
there, fugitive, and Suppressive Person folders. These become part
of the Dept 3 Ethics Files. But even so, a dummy folder with the
name, a goldcoloured board, is left in CF with the name on it to
show that Dept 3 has it. Anything afterwards coming in (invoices,
letters, etc.) to be filed in such folders is stamped by CF ETHICS
FILES DEPT 3 and is sent on to HCO Ethics Section. When the CF
clerk sees that what he or she is trying to file has a dummy
gold-coloured board instead of a file, the CF clerk stamps the
unfired bit as above and sends it on.
When the HCO Ethics Section calls for a file CF always makes a
gold-coloured dummy and puts it in place of the file and sends the
File to Ethics Section.
There is no other retirement of lists.
"Inactive Files" are simply THOSE FILES WHICH ARE NOT MEMBERS OR
PROSPECTS.
"Active Files" are simply "THE FILES OF THOSE PERSONS WHO ARE
MEMBERS AND THOSE PERSONS WHO HAVE BEEN TRAINED OR PROCESSED AND
THOSE PERSONS WHO HAVE EXPRESSED A DESIRE TO BE TRAINED OR
PROCESSED".
There is no time limit on how long the file is active.
"Hot Files" are those that RECENTLY EXPRESSED A WISH TO BE
TRAINED OR PROCESSED.
NOTHING MAY BE FILED IN A HOT PROSPECT FILE THAT HAS NOT ALREADY
BEEN ANSWERED BY A LETTER REGISTRAR.
If the CF clerk sees something that is not marked "answered" by
the Letter Reg being put into a CF file the clerk must return it to
the Letter Registrar.
No want for training or Processing may be merely "acked" or "form
lettered" and then marked "Answered".
LRH :jw.cden L. RON HUBBARD
Copyright(~) 1965
by L. Ron Hubbard [See also HCO Policy Letter 7 June 1965,
Entheta Letters
ALL RIGHTS RESERVED and the Dead File, Volume 1, page
415.]
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 31 OCTOBER 1964
Limited Non-Remimeo
ADDRESSOGRAPH EQUIPMENT WARNING
There is a bug in your Addressing that can ruin you.
Central Orgs are currently expected to have and use heavy duty
metal plate addressing equipment.
City Offices may use silk screen stencils and automatic feed
addressing machines.
There is one huge bug in the heavy duty equipment as its company
has salesmen who run down the automatic feed system "as not worth
while for mere 5,000 piece runs." These salesmen tell Addressograph
operators in our orgs this contrary to every principle of their own
company and our best interests.
It takes a couple of days of hard work for our staffs to hand
feed one of these big machines 5,000 pieces. The automatic feeder
does it in a few minutes
Unknown to Org Secs and Assn Secs we are consistently knocked
into a false proceeding by these salesmen. They do it to us all
over the world. They tell our Address-in-Charge that the automatic
feed "takes longer to set up than it does to run it all by hand."
This is then told to the Org Sec or Assn Sec and the automatic feed
is abandoned. Thereafter you can't get rapid addressing done and
everybody fights against furnishing cards or addresses to anyone
because it is too much work. Of course it is, by hand.
Our Addressograph operators must learn:
(a) To set up and use the automatic envelope or card feeder.
(b) To not try to address bulky magazines or oversize envelopes
on the automatic feed as that is what jams it.
(c) To learn to use the tape feeder and make sticky tapes for
large bulky things. These have a dispenser. You make the tape of
addresses, put it in a dispenser which wets its glue and put the
sticker on the large envelopes.
(d) To make tapes or sets of envelopes or cards very rapidly.
If you don't take care of this bug and keep it cared for, this
whole programme will break down.
One solution is to make it mandatory that any call at the org by
an Addressograph representative be reported at once to the
Assoc/Org Sec so the representative can't mess us up.
Another is to junk Addressograph and get other equipment that can
be fed by machine rapidly.
If I sound strong on the point, remember, I've fought this same
bug on every continent and it is a primary reason for unit decline.
The work of addressing is then so great, the staff (a) lessens the
number of mags to be sent, and (b) retires too many names too fast
from the lists.
278
So in getting this programme in, realize the frailty and
bottle-neck character of addressing equipment and the psychosis of
the largest addressing company. A smaller silk screen machine with
an automatic feed will address more envelopes or cards than a large
machine if a representative keeps getting your staff sour about
using automatic feed. Hand fed rubber stamps would be almost as
fast as a big machine which is being stopped by its own company.
One of these characters from Addressograph turned up here at
Saint Hill only a few days ago. And you know what he told the
Address Unit? "You shouldn't use an automatic feed. It's for 60,000
piece mailings. Feed it by hand for the small number you've got."
And there went your "Auditor". I heard a ripple on the line and
investigated and sure enough our equipment was about to be stopped.
So any automatic addressing equipment that has individual plates
and will automatically feed swiftly is to be used. And any org with
equipment which has to be hand fed one piece at a time for any
reason, should get other equipment.
I've seen a trained addressing operator set up an automatic feed
in three minutes and run all the addresses in the place off in one
hour.
And only that kind of equipment and operation will make this
project work. For this project will only break down where
addressing becomes too long and too laborious for a staff to
confront.
SILK SCREENS
Silk screen stencils may be re-silked at a very low cost, a fact
not well known. So any org starting out this project or having to
re-do the whole list from invoices does not have to buy heavy plate
Addressograph equipment but should seek some other make, whether
plate or screen, that can do a fast, effective job.
Those orgs with huge stacks of metal plates and Addressograph
equipment should do all possible to get their machines into full
automatic operation and put a sign on the wall: "To the
Addressograph Representative: Yes, we know small lots like ours
should be hand fed. However, we use automatic feed because we're
Martians."
L. RON HUBBARD
LRH: jw.pm.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
279
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 JANUARY 1965 Issue II
Gen Non-Remimeo Attn CF & Address
ADDRESSOGRAPH EQUIPMENT
A short while ago I discovered quite by accident and with no help
from the Addressograph Company that they sell a paper
roll-guillotine attachment for their big machine that will give a 5
x 4 inch card with automatic feed without using the envelope
automatic feed.
This attachment is apparently all we need to rapidly give
Registrars, Ds of T. etc., card files they can use. As this is the
primary purpose of the machine, it is welcome to know there is a
way to do it quickly.
In giving Franchise Holders mailing lists for their areas, it
would only be necessary to run them off a gummed tape and send it
and the brochure envelopes along to them for them to assemble.
Thus the envelope feed chute that won't work and nobody uses
isn't necessary. Instead use the tape feeder with a gummed tape and
a dispenser for addressing and a card printer and cutter for our
card lists.
The exact data and number of this file card maker is:
Addressograph - Roll Feed and Guillotine Attachment for Class
1600 and 1900 machines.
If you can't do address lists fast for the Registrar and others,
they can't do their jobs well. If you can't do address lists fast
for Franchise Holders for their areas as per recent Policy Letters,
it will be a burden and the project will be shelved.
So this attachment is of great interest to us.
L. RON HUBBARD
LRH:jw.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
280
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 DECEMBER 1964
Limited Non-Remimeo
ADDRESS LISTS TO CITY OFFICES
The local area address list may be given to a City Office when it
is fully established as a City Office and when it has been okayed
as a City Office by me. The list given may only cover their very
local area.
L. RON HUBBARD
LRH:jw.aap.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 27 SEPTEMBER 1965 (Replaces HCO Pol
Ltrs of 24 Sept 1964 and 10 Jan 1964)
Gen Non-Remimeo Address-in-Charge
CHANGES OF ADDRESS FOR WW
Please send copies of address changes of all people who are HRS
or above and Grade 0 Release or above, to Address I/C St Hill. Send
all your address changes with a note of the tabbing of the person.
Once a year, run off a separate tape.of all your addresses with the
tabbing of each person. This permits Saint Hill to bring the
Address Unit fully up-to-date.
The Address Section of each Org, henceforth, must send
notification of any changes of name or address of any one HRS or
above and Grade 0 Release or above, to Address-in-Charge St Hill
and this should be done once a month.
L. RON HUBBARD
LRH:ml. eden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
281
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 NOVEMBER 1965
Gen Non-Remimeo Issue II
CF Officer
Address-in-Charge
FOUNDATION CENTRAL FILES OFFICER AND
ADDRESS-IN-CHARGE
Until such time as the Foundation warrants a C/F Officer and
Address-in-Charge,
the Day Org C/F Officer and Address-in-Charge is to cater for the
Foundation posts as
well as the day posts. People doing amends projects may be used
to help on these
posts.
The duties that need to be filled are for the Address-in-Charge
to:
1 Make a new plate for anyone making use of Foundation services,
from the
invoice, and file it in a Foundation drawer, irrespective of
whether the person has
a plate elsewhere.
2. Supply a sticker to C/F for the making of a folder.
The C/F Officer is to:
1. Check to see if the person named on the sticker has a file in
C/F. If there is he must simply tab the folder with a green tab on
the right-hand side of the folder. If there is no folder for the
person named on the sticker, he is to make a new folder with a
green tab on the right-hand side of the folder and file it. There
are no separate files for the Foundation.
2. Supply the Letter Reg (Foundation), if there is one, with a
pile of 20 folders, or more if requested, each day, so that letters
can be written.
LRH:ml.rd L. RON HUBBARD
Copyright (c) 1965
by L. Ron Hubbard
ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 9 JANUARY 1966
Gen Non-Remimeo Issue II
CF Hat
Address Hat
INTERNATIONAL CHANGES OR AREA CHANGES OF ADDRESS
When someone on your central files moves out of your org area
(like from Australia to South Africa) notify Address and CF of the
org nearest to where the person is located. Send the person's
folder, complete with all correspondence, info on their training
and processing, memberships and Ethics matters, if any. Route this
to Address, then CF of the org nearest to where the person is
going.
Delete the person's name from your own Auditor mailing list.
Notify the Letter Registrar of the person's name and address and
advise they are moving.
Notify Saint Hill Address of the change of address.
LRH:ml.rd L. RON HUBBARD
Copyright (c) 1966
by L. Ron Hubbard
ALL RIGHTS RESERVED
282
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 30 JULY 1968
Remimeo
GROSS INCOME SENIOR DATUM
THE SIZE NOT THE QUALITY OF AN ORG'S MAILING LIST AND THE NUMBER
OF MAILINGS AND LETTERS TO IT DETERMINES THE GROSS INCOME OF AN
ORG. IF THIS IS NOT KNOWN AS A SENIOR DATUM TO EXEC SECS AND KEPT
IN BY THEM THEIR CONDITION IS TREASON.
L. RON HUBBARD Founder
LRH:js.rd Copyright Q) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 16 SEPTEMBER 1968
Remimeo TO ALL ORGS FRANCHISES
ADDRESS LISTS
An Address list must contain the principal names of Scientology,
the Exec Councils of Orgs, Mary Sue Hubbard and L. Ron Hubbard,
Founder.
This enables executives to check what was mailed when and in what
condition it was received.
L. RON HUBBARD Founder
LRH:ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
283
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 SEPTEMBER 1968 Issue II
Remimeo To all Orgs, HCO Area and Addresso Hats
WORLD ADDRESSO CO-ORDINATION
This policy letter takes precedence over any other system, ED or
policy letter. The system of filling out "Forms" of new names is
abolished.
The post of WW Addresso Co-ordinator is hereby created, to be
placed under Dept 2 WW. He is responsible to see that the lines set
up to expedite the routing of new names, flow fast and are not
blocked with non-compliances. He sees that the Org Addresso policy
is followed to avoid confusion. He makes sure that addresso lists
are routed to the right place at the right time. Backlogs are
severely treated.
Mailing lists and new names are becoming increasingly valuable;
they are the gold coins of an org which will lead to future
prosperity. The Addresso Section of an org must not be unmocked.
At the end of every month each org runs off a tape of stickers of
their pc and student graduates and address changes during that
month.
The following diagram shows the routing of such sticker tapes:
US & Canada Orgs
EU & Commonwealth
\ (c) \ /
(c) (c) (c) DiHr of Comm
ASHO Dir of Comm \ /
1~ (c) AO Liaison WW _
\ /
(c) SEA ORG FLAG DIV 6 Addresso l/C
US and Canadian Orgs send their address stickers to ASHO.
ASHO checks them and makes its own plates of these and runs off
the full list of the US and Canada orgs combined with its own new
grads for that month which it sends to SH addresso. AO Liaison in
LA is to ensure that this is done.
SH addresso checks them and makes plates. SH runs off a full list
of Europe and Commonwealth lists of the month combining it with its
own and ASHO's. This new grads world list is sent to AO Liaison WW
at OT Liaison Unit WW who routes this to the addresso of the SEA
ORG.
The result of this system of routing results in every org having
an up-to-date list, SH and ASHO having full up-todate lists of
their areas, WW having an up-to-date WW list and the SEA ORG having
an up-to-date list for the world consisting of SHSBC and solo
grads, Academy grads, Grade IV pcs and VA pcs.
Diana Hubbard CS-6 for
L. RON HUBBARD Founder
LRH: DH: ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS
RESERVED
[See also HCO P/L 18 April 1969, World Addresso Co-ordination
Revised, on next page.]
285
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 18 APRIL 1969
Remimeo
WORLD ADDRESSO CO-ORDINATION REVISED
The data contained in this Policy Letter takes precedence over
that of 2nd September 1968, where conflicts may occur. The diagram
below shows the routing of addresses to be followed:
US & Canadian Orgs UK Orgs Europe and Africa Orgs
via continental via continental via continental
Addresso Addresso Addresso
I ASHO_ SH
_ I Addresso _ _ Addresso
\ (c) / (c)
(c) (c) (c) (c) (c) AOLA ADDRESSO \ AOUK ADDRESSO / (c) / (c)
WW ADDRESSO
A WW mailing list containing a full set of up to date addresses
around the world must be kept. It is the central point of World
communication and therefore vital.
Address tapes are routed per the above diagram on a monthly
basis.
AN IMPORTANT NOTE
The Public knows us from the efficiency of our promotional
mailings We must have the right address, the right name and
category.
Sloppy or no address changes or failure to pass on address
changes to the next senior Org can result in an ARC broken field.
The same can be said for failure to keep up to date categories. So
remember this!
Another point is, we are here to expand and endure. Hiding,
stacking up in attics or corners, not keeping up to date and/or
throwing away addresses are destructive actions and should be
treated as such.
Lt. Cmdr. Diana Hubbard
LRH:DH:ja.ei.rd CS-1
Copyright(~) 1969 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
286
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East
Grinstead,Sussex HCO POLICY LETTER OF 8 MAY 1969
Remimeo
ADDRESS LISTS ADDRESSO AND CENTRAL FILES
It is an ACT OF TREASON to contract the address list of an
Organization.
It is forbidden to order or allow an Org's CF or address lists to
be shifted, dispersed, lost, destroyed or disrupted in any way. If
permitted under any guise income will dive shortly after.
In March 1968 DC had 15,530 names in CF (and even this figure is
a very, very small figure for DC). On 15 May 1968 DC stopped
mailings to the states of Michigan, Ohio, Missouri, Florida, New
York and New Jersey and shipped 7,000 of their CF to "the Orgs
whose area it was".
YET A CHECK OF EVERY INVOICE BETWEEN JANUARY 1st AND MAY 23rd
REVEALED THAT 25,839.08 DOLLARS WORTH OF BUSINESS HAD COME FROM
THAT MAILING LIST!
DC at that time had been a large thriving organization; one of
the largest, operating both a day org and a large evening
Foundation.
By March 1969 the org had contracted from a 9 division org to a
three division org and had closed its evening Foundation. ITS CF
HAD SHRUNK TO A REPORTED STRUGGLE TO GET 3,000 NAMES FOR A MAILING.
The same impulse to disperse its CF had continued until it nearly
destroyed the whole organization.
DO NOT PERMIT THE CONTRACTION OF AN ORGANIZATION'S ADDRESS LIST
OR CENTRAL FILES.
It is the size not the quality of an org's mailing list and the
number of mailings to it that determines the gross income of an
organization.
TIME HAS NO RELATIONSHIP TO WHAT IS FILED IN CENTRAL FILES OR
ADDRESSO.
THERE ARE NO ACTIVE OR INACTIVE LISTS.
HCO OWNS THE MAILING LISTS OF SCIENTOLOGY AND WHERE THESE HAVE
BEEN PERMITTED TO BE DISPERSED THEY MUST BE RECOMPILED AND TOTALLY
ACTIVATED AT ONCE.
W/O Ken Delderfield CS-6 for
L. RON HUBBARD Founder LRH:KD:an.ei.rd Copyright (c) 1969 by L.
Ron Hubbard ALL RIGHTS RESERVED
287
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 MAY 1969
Remimeo
MAILING LISTS CENTRAL FILES ADDRESSO BASIC DEFINITIONS AND POLICY
Dianetics and Scientology Mailing List
This is a list of names and addresses of persons who have bought
something from an Organization. This, in full, IS the ORG mailing
list. Every person on this list has a separate file in CENTRAL
FILES.
Temporary Mailing List
This list contains the names and addresses of people who have
expressed an interest in Dianetics or Scientology.
Speculative Mailing List
A list of names and addresses of people who MIGHT be interested.
Good Will Mailing List
Just any mailing list.
Central Files
A collection of files, one for every person who has ever bought
something from an organization, gathered together in the one
location in the organization.
The name and address of every person in Central Files
collectively make up the ORG MAILING LIST. Conversely every person
on the Org Mailing List has a folder in Central Files.
Purpose of Central Files
The purpose of Central Files is to collect and to hold all names,
addresses, pertinent data about and correspondence to anyone from
anyone who had ever bought anything from the Organization.
Central Files is NEVER split into active/inactive.
No CF folder may ever be retired from the files (P/L 8 April
'65).
Central Files Folder
The CF folder is the folder of a person who has bought something
from an Organization. In it is filed all the data concerning the
person, any correspondence to or from the person to anyone in the
Organization. Everything about a person, except his financial
statements, actual training record, and test record is in CF, but
data even on these such as a notice of certification, can be
included. For instance a copy of every invoice is forwarded to CF
via Reception and Addresso for filing.
Hot Prospect File
"Hot Files" are those that have recently expressed a wish to be
trained or processed. Nothing may be filed in a HOT PROSPECT FILE
that has not already been answered by a Letter Registrar (P/L 8
April '65).
Hot Prospects are created by mailing to the entire Org list
magazines, hard sell promotion and other broad mailings such as
brochures and questionnaires. Such mailings always contain the
invitation to write or call the Registrar and replies to these are
routed to the Registrar.
288
Addresso
Addresso is the name-status index of central files (HCOP/L 23
Sept '64).
The address files contain, ready for use in mailings, all the
names in central files and ready reference designations about these
people.
The addresses are normally stored in some sort of addressing
equipment. Addresso plates are tabbed in such a way that they
reflect CF exactly. As a person's grade or training level increases
the tabbing is changed to reflect this. Copies of all invoices are
routed via Reception and Addresso to CF so that addresses can be
kept up to date and accurate. Copies of training and processing
certificates are sent via Addresso to CF so that the tabbing is
updated.
It is VITAL that address errors are corrected and address plates
kept up to date and correctly tabbed.
Not to do so causes ARC Breaks, wastes money due to numerous
mailings to the same persons under slightly different variations of
the same name, and loses names as people move from one address to
another.
Addresso is always ready to give any department or unit a
complete card file complete with designations on persons in whom
that function is interested.
Addresses cost a tremendous amount per address so never waste
them.
Size of Mailing List
The size not the quality of an Org's mailing list and the number
of mailings and letters to it determines the gross income of an Org
(P/L 30 July '68).
To promote you must have a full mailing list. Central Files and
addresses must not be permitted to be shifted, dispersed, lost,
destroyed or disrupted in any way.
Where this has occurred in the past IT IS AN ACTION OF VITAL
IMPORTANCE TO RECOMPILE THESE NOW.
All promotion depends upon your collecting mailing lists and
exhuming any Dianetic or Scientology name you can find and mailing
them data.
Where an Organization's mailing list does not contain the names
of every person who has ever bought anything from that
Organization, then these can and must be recompiled from old
invoices, old roll books and other records of buyers. Book buyers,
training and processing buyers, all had names on accounts invoices.
By going through these an address list can be recompiled. Old roll
books can be checked for names. Any Org record of past buyers
should be dug up and the names gotten onto the mailing list.
With the new Hubbard Standard Dianetics Course about to be sent
to all Orgs, even lists of old time Dianeticists will be found to
be valuable. Dig out those lists and mail them data on the new
"Standard Dianetics", and the Hubbard Standard Dianetics Course.
An Org's mailing list should never be left idle. A mailing list
can be lost just by never mailing anything to it. Persons move on
and their new address is lost as mail arrived too late to be
forwarded. The whole of the Org's mailing list should receive broad
mailings of magazines, hard sell promotion, fliers and other
promotion.
Compiled by
W/O Ken Delderfield
LRH: KD: an.ei.cden LRH Public Aide
Copyright (c) 1969 for
by L. Ron Hubbard L. RON HUBBARD
ALL RIGHTS RESERVED Founder
[See also HCO P/Ls 30 July 1970, Registration Breakthrough, Vol.
2 - 301, 1 Dec. 1970 II Clarification-Registration Breakthrough,
Vol. 6 - 65, 3 July 1971, New Names to C/F Change, Vol. 6 - 227; 3
July 1971R 13 June 1973, New Names to C/F Change, 18 Sept. 1971,
AOLA Division 6 Defined; 26 Nov. 1971 II, Division 6 Public Reg
Reinstated, Vol. 6 - 230; 10 Feb. 1972 III, Higher Org New Name to
C/F Definitions, 10 Feb. 1972R 12 June 1973, Higher Org New Name to
C/F Definitions; and 3 July 1971 R 13 June 1973, New Names to C/F
Change. ]
289
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 28 JANUARY AD20
Remimeo Public Divisions Franchise
FIELD MAILING LISTS (Cancels HCO PL 29 July 1969 Field Mailing
Lists and amends HCO PL 14 Feb 1967 Book Buyers)
HCO Policy Letter 29 July 1969 is cancelled. Though theoretically
feasible it was found unworkable, for Franchises to send two
duplisticker sets to the Org for the Area and Auditor Magazine each
month.
Franchise Holders are required to send their nearest Org a list
of names of those
who have bought something from the Franchise and thereafter
monthly additions and address changes. The category of this list is
a "Temporary Mailing List" per HCO P/L 17 May 1969 (until it
becomes a full Dn + Scn Mailing List).
The Org puts these in addresso, making up plates and keeping them
separate from the rest of the addresso. The names are not included
in C/F until they have bought something from the Org. To this list
goes the Area and Auditor Magazine and any major public events,
i.e. Congresses. No attempt may be made to steal customers away
from the Franchise in promotion. Out gradient promotion must be
avoided.
It is the duty of the Org's PES to turn these lists into New
Names to C/F and to enforce the action.
It is a warning that ARC breaks in the past have occurred due to
Orgs backlogging addresses or not having a proper tabbing system,
thus out gradient and/or misrouted promotion occurs. The solution
to this is keeping the names absolutely separate, insisting the
Franchises send in changes and additions regularly once a month and
that the lists and names concerned are properly marked for category
when sent to the Org.
HCO Policy Letter 14 Feb AD17 Book Buyers is amended in that Org
FSMs who have sold a book send in the Book Buyer's name and address
with details to the Dir of Clearing for inclusion into C/F but the
book buyer names of Franchise holders are not handled by this
procedure as such are handled per the above section on Franchise
lists. The book buyer names that are sent in by Org FSMs are
automatically added to the Org's C/F and are counted as new names.
This qualifies it as an important action for a Dir of Clearing to
get in with his FSMs.
The above policy will ensure good body inflow into Orgs from
Franchises in the field and preserves the book buyer names
collected by the Org's FSMs. It is a new name builder and
strengthens the comm lines of an Org into the field.
Lt. Cmdr. Diana Hubbard CS-6
for
L. RON HUBBARD Founder LRH:DH:ei.rd Copyright (c) 1970 by L. Ron
Hubbard ALL RIGHTS RESERVED
290
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 MARCH 1970
Gen NonRemimeo HCO AS Dir Comm Address Hats Ethics A/Gs
RE: PERSONS WHO ASK OFF MAILING LIST (Amended from ED 1470 INT
dated
15 November 1968, by Jane Kember)
When a person writes in to ask for his name to be removed from
our mailing list, he must not simply be deadfiled and reactivated
with the next Amnesty declared.
A person who says or writes in "to stop sending me information or
letters" and
who is threatening legal action if our mailings continue, should
be treated as follows. The addresso plate is put into a separate
drawer which is never activated until the person writes to "put me
back on", and also has clearance to be put back on the list from
the nearest Guardian's Office.
An Amnesty does not put this category back on our list.
Amended and proposed by Natalie Fisher Assistant Guardian ASHO
Alix Olga Thomas Deputy Guardian Policy Knowledge US Robert Thomas
Deputy Guardian US Leif Windle Policy Review Section WW Jane Kember
The Guardian WW for L. RON HUBBARD Founder
LRH:NF.ei.rd Copyright(~) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED
[See also HCOP/L27 May 1972,Legal: Off-Mailing List Requests,
whichgivesan expended handling of ask-offs, and HCO P/L 6 December
1972, Persons Who Ask Off Mailing Lists, which distinguishes
between the ARC Broken and those threatening legal action, in the
1972 Year Book.]
291
NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO BULLETIN OF 19 FEBRUARY 1960
sthil
VEHICLES
The care and maintenance of vehicles is the responsibility of the
Transport Supervisor (post at present held by Mr. Hemery).
The following regulations should be observed by all who use
vehicles at Saint Hill. Visitors and others who own private
vehicles are also requested to obsene the parking regulations.
Water, oil and tyre pressure should be checked at each petrol
fill.
Transport Supervisor keeps a record of servicings and repairs for
each vehicle noting date and mileage. He ensures that servicings
are done at the correct intervals.
Vehicles may only be used with permission of the Transport
Supervisor.
Vehicles may not be out of the parking area overnight. They must
not be parked so as to obstruct the passage of roads, paths, or the
garage. When parking, ensure that all other vehicles in the
vicinity are free to move out. The Transport Supervisor. assigns
when vehicles may be parked but may refuse parking privileges to
any person or vehicles at his own discretion without further
recourse.
Petrol may not be used for private purposes.
Anyone driving a vehicle should report any breakages, accidents,
knocks, over-heating, suspected defects, however slight to the
Transport Supervisor so that they can be put right at once. Do not
drive a vehicle that is out of adjustment or in imperfect running
order.
Purchase orders must be obtained for all expenses incurred.
Vehicles should be kept clean - particularly windscreens,
lamps, number plates. They should be cleaned at least once a week.
Transport Supervisor must ensure that vehicles are properly
licensed and insured. Insurance policies, log books, and insurance
certificates are kept in the Valuable Document Safe.
When driving vehicles, please take full responsibility for them,
treat them carefully and drive with care. See that your driving
license is up to date. Fines and expenses for repairs due to
negligence or carelessness may be charged to the individual
responsible.
Peter Hemery HCO Secretary WW for L. RON HUBBARD
LRH: js.cden Copyright(~) 1960 by L. Ron Hubbard ALL RIGHTS
RESERVED
292
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 NOVEMBER 1964
Sthil Staff only For Comm Officer's HAT Chauffeur's HAT Org Sec's
HAT
TRANSPORT ARRANGEMENTS (Effective November 30, 1964) (Cancels all
earlier Policy Letters concerning transport)
All staff, Direction of Transport, materiel and company
transportation is under the direction of the Communications Officer
and is part of the functions of the Communications Unit.
EMERGENCIES
Emergencies usually stem from lack of foresight. When emergency
trips "have to be made" it is usually a confession of some staff
member that a ball has been dropped by him in failing to foresee a
need when regular ordering through usual delivery channels was
possible.
The Communications Officer should take careful note of the source
of continuous demands for emergency transport and report the fact
to the Organization Secretary so that better planning can be done
in that area.
True emergency transport is medical in nature or is caused by an
action of which no one possibly could have been aware beforehand.
MORNING TRIP
There will be only one "errand trip" to East Grinstead per
working day and this will be a morning trip.
All incidental errands and procurement not available from routine
delivery by tradesmen will be done on this single trip.
A staff member who owns a vehicle will be paid a weekly sum for
the use of the personal vehicle by the staff member in making these
morning trips. They are not to be made by company cars or drivers.
NOON AND EVENING TRIPS
The Communications Officer should make regular arrangements with
a taxi company at a favourable fare rate to have a taxi take staff
to lunch or to East Grinstead around noon, always at the same time,
and to pick them up at a stated place in East Grinstead.
Similar arrangements should be made, from Saint Hill to East
Grinstead, in the evening at 5:40 p.m. (not an earlier departure
time) for passengers and mail.
Company cars may not be used for these trips.
SPECIAL TRIPS
Special Trips may be undertaken, other than those above, only
when a true emergency exists, or when someone must be met at the
station for interview or other reasons (but no such service is
given students).
SCHOOL TRIPS
All trips to schools, or lessons of whatever kind, or trips by
the children for social reasons will be done by taxi, and no
company vehicle may be used.
Such arrangements, as all transport arrangements, are cared for
by the Communications Officer, or through the Communications
Officer.
BUTLER AUTHORITY In the absence of the Communications Officer,
taxis for the above purposes only, 293
may be ordered by the butler. But all such orderings in detail
must be given to the Communications Officer.
TRANSPORT LOGGING
All taxi hirings must be logged by the Communications Officer,
giving the time of the trip, the points it was between and the name
of the company and person ordering when not the Communications
Officer.
ACCOUNTS No Purchase Order is required for a taxi hiring. But it
must be logged as above.
Each month accounts must verify all taxi bills, comparing them to
the log. Any unauthorized hirings by a staff member are to be
deducted from that person's wage.
GARAGE
The garage and its equipment are the personal property of the
Executive Director.
No service may be given students or staff by the garage.
No garage space or equipment may be loaned to staff or the
company.
CHAUFFEUR
The Chauffeur is not in charge of company transport or
transportation.
The Chauffeur is the Executive Director's Chauffeur. He has
charge of the garage, the garage equipment and the personal cars of
the Executive Director.
The chauffeur does not arrange transport, trips or carry out
company or staff errands.
The chauffeur may not use the Executive Director's vehicles for
the chauffeur's own transport to and from work or for personal
reasons.
PETROL BILLS
All petrol and garage bills require a purchase order from the
Executive Director only.
All invoices for petrol, oil or service with the purchase order
designating them must be given over to Accounts for payment. Any
discrepancy between amount billed by a service station and the
amounts shown on invoices accompanied by purchase orders will be
deducted from the chauffeur's wage, including missing invoices.
PARKING SPACES
The assignments for parking and regulations for parking and
traffic are under the Head Gardener and nothing in this policy
letter alters that fact.
Taxi and student traffic are routed by the Head Gardener. He may
fine or close the main gate or otherwise regulate violations of
traffic rules.
In all other company transport matters, the Communications
Officer is in charge.
L. RON HUBBARD
LRH:jw.pm.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS
RESERVED
294
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 6 OCTOBER 1962
Sthil
CAR WASHING (Post conspicuously in Garage)
As all cars at Saint Hill have to date had their finishes injured
severely by improper washing and polishing, the following steps
only are to be taken in cleaning cars:
Cars should be parked in garage so as to allow easy opening of
door on the driver's side. This permits easy entrance, dusting out,
and prevents banging up of doors on garage wall.
Do not get in cars with greasy overalls, shoes or hands. Use
seat, floor and wheel covers.
CLEANING MATERIALS
Keep all cleaning materials, seat covers, buckets, brushes, spray
nozzles, in a cabinet in the open garage area. Always replace after
use. Put up a cloth drying line in same area.
The following cleaning materials should be procured and used.
1. Hose
2. Nozzle Spray.
3. Two dozen soft cloths.
4. A large, soft, bristle brush for exterior.
5. A long, stiff bristle brush for under fenders.
6. A Whisk Broom for Interiors.
7. Three Turkey Feather Dusters.
8. Clothes cleaning fluid.
9. A plastic bucket (8 quarts or larger).
10. A box of Tide.
11. Cans of Simoniz Liquid Cleaner (but no other Simoniz
product).
12. Cans of Johnson's Car Plate.
13. A pile of newspapers.
14. A spray can of window cleaner.
CAR DUSTY ONLY
Do NOT wipe with a rag as this scores the paint.
Sweep car out, dust interior with a clean rag.
Dust with a Turkey feather duster until no dust is apparent on
surface.
Wipe interior out (seats, sills, panel) with a clean soft rag.
This is all that is required. Do not remove car from garage.
295
CAR DIRTY
1. Put car on ramp outside. Do not wipe.
2. Hose all mud and dirt off car using a spray nozzle and hose
and a soft brush. Use a special brush for under fenders.
3. Using a clean damp cloth, apply liquid car cleaner to entire
car exterior and chrome, including hub caps. Let it dry to brown
white. To put on and wipe off use long straight strokes, no
circular rubbing.
4. When liquid car cleaner dry, wipe it off with a clean soft
cloth, leaving no residue of the cleaner. Wipe off hub caps. Make
sure no residue is left.
5. Take a clean dry cloth and apply Car Plate with long, straight
strokes. Cover entire car including chrome. Do not scrub it on,
just wipe it on. Let it dry.
6. With a clean soft cloth wipe off Car Plate. Do not attempt to
polish. Car will be brilliant and dust will whisk off it with a
feather duster.
7. Put all rags in a bucket. Use detergent such as Tide. Wash and
hang up on a line in garage.
DO NOT USE GREASY OR DIRTY RAGS. USE OTHER RAGS FOR OIL AND KEEP
THEM SEPARATE.
WINDSHIELDS AND GLASS
Dust windows off with Turkey Duster.
Wet a newspaper and wipe off windows, getting all dirt.
Take dry newspaper and polish windows.
Don't go over windows with a cleaning rag and never with an oil
rag.
Keep rags and cloths and wax and cleaners off windows or they
will steam and fog up in damp weather.
INTERIORS
Use Carpet cleaners on floor carpets as per regular directions on
their packages just as in the house.
Use leather cleaners on leather seats.
Be careful of smelly leather cleaners. A white, soft cream is
best.
Use a rag with clothes cleaning fluid on it to wipe off steering
wheels, etc., interior.
TAR
Remove any tar on the car with a rag and cleaning fluid.
DO NOT USE SOLID CLEANERS OF ANY KIND ON A CAR. USE NO ABRASIVE
CLEANERS.
DO NOT WAX CARS WITH SOLID WAX.
DUST is the main reason finishes and windows get ruined. Wiping a
dusty surface with a dry cloth can ruin a car's paint or windows.
Abrasive Cleaners and solid wax spoil a car's paint within a year
or two.
L. RON HUBBARD
LRH:dr.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS
RESERVED
296
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 2 NOVEMBER 1967
Remimeo HCO Exec Sec Hat Org Exec Sec Hat HCO Area Sec Hat Dept
of Inspections & Rpts Hats
HCO DIVISION, DEPARTMENT OF INSPECTIONS AND REPORTS
In accordance with HCO Policy Letter of February 28, 1966
entitled, "Danger Condition Data, Why Organizations Stay Small",
the following sets out the Sections and Units of the Department of
Inspections and Reports.
All Organization Boards are to be posted in accordance with this
line-up.
DEPARTMENT OF INSPECTIONS AND REPORTS
Director of Inspections & Reports INSPECTIONS SECTION Inspections
Officer INSPECTOR UNIT
Inspector In-charge Statistics Verification Inspector Projects
Inspector Things That Shouldn't Be Inspector
CONDITIONS ENFORCEMENT UNIT
Conditions Enforcer
SECURITY UNIT
Security In-charge Security Checkers Watchman Guards & Forces
PROMOTIONAL ACTIONS INSPECTIONS UNIT
Promotional Actions Inspector
REPORTS SECTION Reports Officer OIC UNIT
OIC In-charge Statistic Collection Clerk OIC Graphs Clerk OIC
Distributing Clerk
TIME MACHINE UNIT
Time Machine Clerk
REPORTS FILE UNIT
Reports File Clerk
297
ETHICS SECTION Ethics Officer ETHICS ADMIN UNIT Ethics Interview
Offcer Ethics Offences Sorting Clerk Ethics Actions by Conditions
Sorting Clerk Ethics Interrogatory Clerk Ethics Orders Preparations
Clerk PUBLIC ETHICS UNIT Public Ethics Officer Public Ethics
Interview Officer Public Ethics Offences Sorting Clerk Public
Ethics Interrogatory Clerk Public Ethics Orders Preparation Clerk
PTS & SUPPRESSIVE INVESTIGATIONS UNIT PTS & Suppressive
Investigations In-charge Investigators Evidence Collection Clerk
ETHICS FILES UNIT Ethics Files In-charge Public Ethics Files Clerk
Staff Ethics Files Clerk Dead Files Clerk ORG RUDIMENTS SECTION Org
Rudiments Clerk LEGAL SECTION Legal In-charge Corporation & Board
Book Clerk Passport Clerk Work Permit Clerk Valuable Documents
Clerk Solicitor Liaison
Note that as per HCO Policy Letter of 6 October 1967, an org of
more than 100 staff members has a Public Ethics Officer and Ethics
Interview Officer.
Mary Sue Hubbard The Guardian WW for
L. RON HUBBARD Founder
LRH:jp.rd Copyright Q) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED
298
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 4 SEPTEMBER 1965
Remimeo
HCO Division Dept of Inspection and Reports
INSPECTION OFFICER
The duty of the Inspection Officer is to inspect the status of
various projects and orders and to report this to the Secretary of
the Division concerned.
The Inspection Officer does not issue orders or instructions to
staff.
In reporting the status of projects and orders the Inspection
Officer does not send a carbon to the personnel concerned but sends
a carbon of his report to the Secretary concerned.
These reports are forwarded through the Director of Inspection
and Reports, the HCO Area Sec and the HCO Exec Sec. then to the
Secretary concerned.
Copies of all Inspections made are filed by the Inspection
Officer in the Org Personnel File of the personnel concerned.
Therefore all Inspection Reports are in triplicate, Original and
one copy on the route noted above, one copy to the Org Personnel
File of the person concerned.
All Ethics chits originated because of non-compliance and
alter-is on projects or orders are filed by the Secretary
concerned, not by the Inspection Officer.
L. RON HUBBARD
LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
[Excerpted from HCO P/L 4 September 1965. A complete copy appears
on page 148.]
299
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 22 FEBRUARY 1965
Sthil Staff Post Staff Board
INSPECTIONS
On Friday of each week (except on holidays when the nearest
convenient day will be substituted without missing an inspection)
THE ORGANIZATION SECRETARY and the HCO Area Secretary will inspect
all areas and departments of Saint Hill.
The following are the inspection areas in order of sequence.
Inspection is to begin at 9.30 a.m.
Basement of Manor. Garages and cars.
First floor of Manor. Gardeners' Sheds.
Nursery. Lot 4 and Wood.
Servants' Rooms. Lots 1, 2 and 3, Tennis Courts and
Buildings.
Courtyard Area and buildings. North Line.
Canteen. Manor Gardens.
Hall. East Park.
Pavilion. Park.
Chapel. Pond and Stream.
Boiler Rooms (Course). Lake.
Course Baths and W.C.s. Roads.
The Organization Secretary is to add to the above all units and
departments in the sequence of the physical areas above.
The Organization Secretary is to be accompanied in each area by
the person most responsible for that area and by the HCO Area
Secretary.
The Organization Secretary will grade each area on a basis of
100% as to (a) Effective Work Done in past week, (b) Condition of
Equipment and Supplies, (c) Lack of damage, and (d) Cleanliness.
The HCO Area Secretary will write down or have a steno with him
to write down during the progress of the inspection any orders or
grades or notes given by the Organization Secretary and will add to
this Inspection Record any of his own comments.
At the end of the inspection the Inspection Record will be typed
and a copy posted by the following Monday on the staff board. The
original hand-written and typed copies will be kept in a book in
the Comm Office.
Personnel promotions and pay rises or demotions and reductions,
staff transfers and dismissals will be based on these visual
inspections and the week to week record of their grades, but
modified by income and disbursement reports where these apply also.
A consistent grade of 100% over a period of three months must
result in a suitable reward for the person in charge. A consistent
grade of 50% or less over a period of six weeks must result in
demotion, or transfer or dismissal for the person in charge of the
department or unit.
An additional mimeographed form called the Inspection Grade
Sheet, made up by the Organization Secretary from the above list
but to which all departments and units are added must be made up
from the Inspection Record with the (a), (b), (c), (d) columns
after each and the grades entered for the week. The original of
this is forwarded to the Acting Executive Director by the following
Tuesday after the inspection and thence to the Board. A copy is
posted on the Staff Board along with the Inspection Record. A
second copy is enclosed in the Inspection Record Book. The original
and both copies of the Inspection Grade Sheet must be signed by
both the Organization Secretary and the HCO Area Secretary.
LRH :jw.rd L. RON HUBBARD
Copyright Q) 1965
by L. Ron Hubbard
ALL RIGHTS RESERVED
300
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 1 MAY 1965 Issue II
Remimeo Exec Hats Comm Hats D Insp & Rpts Hats
ORDER BOARD AND TIME MACHINE
Executives must have and use an "Order Board".
In Scientology if it is not written it is not true. That's a
major policy.
It applies to all.
Every order an Executive issues must be in writing.
He does this on a Clip Board. There is a sheaf of paper on it of
his Division's colour. It has a sheet of pencil carbon and a
ball-point slipped through the top of the clip. It can have a hook
on the back to slip on a belt for persons walking about. This is
the Order Board.
Even when one gives a verbal order it is also written down.
The executive keeps no copies of his orders. This is done by the
Department of Inspection and Reports.
The original is handed to the person being ordered. The other is
sent to the Inspection section of the Department of Inspection and
Reports. If one is away from his Comm station, the carbons are left
on the Order Board until one returns, when the copies are all sent
to Inspection.
COMMUNICATOR ACTION
The carbon of an order is sent to Inspection because it is
obviously a carbon copy and an order. It is not otherwise
designated.
An original sent through the Comm Lines is obviously an original
order as it is not a carbon. It is simply delivered to the
addressee's basket.
JUNIOR'S ACTION
The person receiving the order does it, says he has (or couldn't)
on the original order he received and sends it TO INSPECTION.
However, even if he: sends it to his issuing superior the
Communicator sends it to Inspection only.
INSPECTION ACTION
Inspection has a Time Machine. This is a series of baskets
advanced one basket every morning.
A carbon of an order is placed in today's basket.
When the original comes in, the carbon is dug out of the basket
(by date and colour flash) and original and carbon are clipped
together and routed to the issuing executive.
301
Orders not complied with in one week of course fall off the Time
Machine by appearing in the basket being emptied today. (It was
filled one week ago and advanced once each day.)
A copy is made of the order and it is sent to Ethics for filing
in the staff member's Ethics folder and counts as a report against
the staff member.
The carbon is returned to issuing Executive to show his order has
not been complied with, so that he can handle the situation. No
report from the executive is required in this instance as a copy is
already in Ethics.
The executive should investigate or ask Ethics to do so if the
matter is of considerable importance.
If an original is returned to Inspection which has no carbon, it
is copied and held and the copy is sent to the Executive with a
"Sir, there is a lost carbon of your order. Did you fail to turn
one in?" This disciplines a forgetful executive. When Inspection
receives the answer it attaches the original to it and sends it
back to the executive.
VERBAL ORDER
A junior may report a verbal order to Ethics as it places his
statistics and job in danger by leaving it open to have it said the
order was otherwise.
PROJECT ORDER
If something requires more than two weeks to do it is a project
and cannot be ordered without clearance from the Office of LRH
Design and Planning Authority section. If a project has been okayed
it has a number and its number must be put on the order as Project
Number - .
Inspections file projects in their own files. This is also Time
Machined by one month's emptying of a file drawer or one year's
emptying of a file drawer. Projects run only for one month or one
year and must be routinely inspected by Inspections which then
reports to the Office of LRH with any progress or lack of it.
URGENT ORDERS
Orders marked Urgent by an Executive are entered into a one day
time machine and handled in one day as described above for one
week.
L. RON HUBBARD
LRH:mh.cden Copyright(~) 1965 by L Ron Hubbard ALL RIGHTS
RESERVED
302
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 AUGUST 1965
Remimeo All Staff Hats Inspection Of ricer
THINGS THAT SHOULDN'T BE
If you see something going on in the org or incorrect that you
don't like, and yet do not wish to turn in an Ethics chit, or
indeed don't know who to report, WRITE A DESPATCH TO THE INSPECTION
OFFICER.
Tell him what you have noticed and give him what data you can.
The Inspection Offcer will then investigate it and make a report
to the right executives or turn in an Ethics chit on the offending
persons himself.
Don't just netter if there's something you don't like.
Tell the Inspection Officer. Then something can be done about it.
L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 27 AUGUST 1965
Sthil Staff Students Preclears
HOUSING STAFF, STUDENTS, PRECLEARS
Any staff member, student or preclear living in rented quarters
is to be held responsible for leaving the quarters in as good
condition as he found them. This of course doesn't include normal
wear and tear.
If a claim is presented by a landlord, and the Scientologist
feels it is unjust it is a matter for the Inspection Officer to
inspect and decide.
If the Scientologist is found to be at fault, the non-payment of
such damages will become an Ethics matter. The intention is that
justice be given both the Scientologist and the property owner.
Therefore damages may be awarded a property owner, but should be in
proportion to the actual damages done.
There are many Scientologists living in East Grinstead and with
the course expanding, there will be a lot more in the future.
Housing is limited already. There is no need to further this
condition by creating bad will with the local property owners. This
Policy is in keeping with our Scientology justice codes.
L. RON HUBBARD LRH:ml.rd Copyright (I) 1965 by L. Ron Hubbard ALL
RIGHTS RESERVED
303
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1965
Gen Non-Remimeo
CLEANLINESS AND TIDINESS OF PREMISES
It is important to maintain our image before the public and to
present clean and tidy quarters for the benefit of the public,
staff and students.
In order to achieve this, if the Inspection Officer, when doing
his regular Friday inspection of the grounds and premises, finds
cases of untidy or dirty offices and grounds, he is required to do
the following:
1. File an Ethics chit on the person or section concerned.
2. Inform the Secretary concerned with a full report and put a
copy on the time machine.
3. If the same offence is committed two weeks running, file an
Ethics chit on the person or section concerned.
4. Report the names of the offenders and the nature of the
offence to Ethics Officer for him or her to take whatever Ethics
action is deemed necessary in order to get the job done and the
orders complied with.
5. When posting up the results of the inspection on the staff
notice board, also post up a list of chits filed and the reason for
them.
6. A second offence chit should be clearly marked and should also
be posted as "Second Offence Chit".
7. The Inspection Officer should also inspect that the orders
have been carried out and doesn't just take "Done" as being a
compliance but should check by actual observation.
So let's keep clean and tidy premises to work in and enjoy and
spend our time in getting the show on the road.
L. RON HUBBARD
LRH:ml.cden Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS
RESERVED
304
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 6 NOVEMBER 1966 Issue II
Remimeo
STATISTIC INTERPRETATION ESTATE STATISTIC The Estate Statistic to
be meaningful at all must be properly inspected.
Whenever you see a long horizontal line in an Estate Statistic of
useful space you know there is either no inspection, improper
inspection or "friendly" inspection.
An Estate Statistic is NOT done by subtracting square footage
from a known amount.
It is done by inspecting for a clean, well ordered working or
grounds area and putting that down on a paper. When all such areas
are found the result is added up and that's the statistic.
A "useful space" is one that promotes the org, may be used by the
org, is heated or cooled properly, equipped for its purpose, clean,
orderly and serviceable. It may only be scenic but it is still
"useful space".
Such statistics should be in square paces, not square feet or
yards. For one can always pace one off. A pace is about 30 inches.
One simply walks them off in a normal, not exaggerated, stride. An
area table inside and outside is easily developed simply by the
Inspection Officer pacing what's in perfect order. Gradually it may
all be useful but until then he only measures what passes and makes
a table of areas from his inspections.
If the Inspection Officer finds any litter, dirt or unworkable
fittings or anything else that mars the appearance or usefulness of
an area, he does not put it down on his list.
One scrap of paper on a lawn is enough to wipe out that entire
area as a statistic. One faulty drain finishes the statistic. An
overheated or underheated room - anything and the area is out.
If the room or area is not of a high standard obvious to the most
critical public, the Inspection Officer ignores it as a statistic.
Only in this way are Estate Statistics meaningful.
It does not matter whose fault it is or that no PO can be gotten
or the org can't afford to put it right. That is not the problem of
the Inspection Officer. If any detail would be objected to by a
critical public, the whole area is out. It is not considered useful
space from a viewpoint of promotion.
In this way someone reading the statistic has an idea of the
efficiency and activity of cleaners, construction, maintenance and
general repair and the state of finance and income of an org.
If you see a horizontal line as the Estate Statistic, you know
the Dept of I & R is not on the job and Estate probably isn't
either.
Let's put our orgs in condition to attract the public and hold a
high standard.
LRH:jp.pm.rd L. RON HUBBARD
Copyright (I) 1966 Founder
by L. Ron Hubbard
ALL RIGHTS RESERVED
305
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 1 1 DECEMBER 1961
CenOCon
ORGANIZATION RUDIMENTS (Include: Duties of the HCO Area Sec.)
The handling of a Central Org begins with simplicity and ends
with complexity from additives none know about but the adders or
omissions none ever noticed were now gone.
For some time, I have been advocating that you get one piece of
organizational data in before you do another. This has been a very
rewarding action. Orgs have become better off at once by doing
this.
Therefore, let's call it 'Rudiments of an Org' and have the HCO
Area Sec get them in one at a time all the while the Assn Sec is
keeping things running.
While orgs are not cases, they sometimes act aberrated. This is
never from unwilling staff in my opinion. It is always from
uninformed staff, untrained staff, disorganized staff.
Therefore, to make an organization whizz, while keeping it
running, you don't try to get everything straight at once. You get
in one simple thing. Then you get in another.
An org is composed of two factors. These are Technical and
Administration. These must never get out of balance, in either
personnel numbers or programmes. Therefore when getting in Org
Rudiments, you always get one in in Tech and one in in Admin at the
same time.
Do rudiments in order. Get one in before going on to the next.
RUDIMENT 1
ADMIN: Be sure organization is properly registered and in proper
legal relationship to HCO WW. Be sure key posts are covered even if
doubled. Make sure there is an Association Secretary on post doing
Assn Sec work of running org, a Registrar, a Letter Registrar,
somebody on PE, somebody on Accts, somebody receiving and mailing
the mail, somebody answering 'phone, somebody selling books, and
that the persons on these posts are doing these jobs.
Do up the org board properly and truly.
Make sure that quarters exist adequate to need, that bank
accounts exist in proper order and that records of income and
disbursement are being kept.
Be sure the standard unit system is in force without large sums
going out on fixed pay or unjust favouritisms.
TECH: Be sure that there is an Academy in the hands of a person
who knows his Scientology and that there is an HGC in the hands of
somebody who can crack cases and that staff auditors exist who can
audit.
The extent of action of this rudiment is to get basic legal,
basic posts, basic quarters entirely covered, a condition which may
deteriorate at other times than at an org's beginning. So cover all
these points by careful review each time this Rudiment is done.
Incidentally, make sure there are no new departments or posts
which are contrary to the six department system.
RUDIMENT 2
ADMIN: Get the personnel busy. We don't care at what, but really
rip up people who stand around talking and who burn up the staff's
units with no production.
Get staff meeting reorganized and going.
306
Hold a staff meeting, explain unit system and how nobody can
afford idle hands. The way to raise the unit is to get busy. New
wild ideas won't work. It's getting busy on the existing ideas that
raise the unit. The org makes as much as it can deliver service and
no more. Find out who thinks they are overworked and underpaid and
find out what they've done on their jobs the past week.
Raise a storm and get people busy.
TECH: Get the Instructors training and the Auditors auditing. We
don't care how at this stage. Just get them busy doing technical
actions flat out. We don't care how, but get pcs being audited so
they're better and students trained so they can audit.
RUDIMENT 3
ADMIN: Get the Current Policy Letter on the Six Department system
brought to date and then hat checked on everybody including all
executive, admin and tech staff and the janitor. Get everyone to
pass it from Assn Sec to cat on all departments until every person
knows the functions and actions of all departments. Then they see
what's supposed to be happening.
TECH: Get all trained Scientologists checked over on operating an
E-Meter until there isn't anybody present who hasn't passed E-Meter
Essentials 100% perfect and can actually run a pc on a Meter
without goofs of any kind.
RUDIMENT 4
ADMIN: Check out the Letter Registrar and all address and mailing
personnel on their jobs, making up any nonexistent hats from old
files and get all the addresses you can that would mean anything
into action and get them personally getting written to as a steady
high volume programme.
TECH: Get all Scientologists into line on Security Checking until
they never goof a withhold on anyone.
RUDIMENT 5
ADMIN: Get the Registrar and Reception Hats made up and checked
out and the body lines of students and pcs really straight and
working.
TECH: Get D of T and all Instructors Hat Checked on the latest
Academy rundowns and make sure the Academy is running to train
students, not to burn time. Get Academy 8C tough and sharp and
training pressure up. When the students' tongues are hanging out
and their foreheads bead with sweat and they're really learning,
this rud is in.
RUDIMENT 6
ADMIN: Get Accounts Hats on and Collection straightened up and to
date.
TECH: Hat Check Assn Sec and D of P on all allowed processes and
technical hats and rundown, and get them functioning on them.
RUDIMENT 7
ADMIN: Security Check all personnel, regardless of whether
they've been checked before. Form 7.
TECH: Security Check all personnel, regardless of whether they've
been checked before. Form 7.
RUDIMENT 8
ADMIN: Get Dir Mat Hat assembled and checked and get building(s)
clean, his personnel straightened out and odd jobs unfinished ended
or re-started. Check up on any new quarters or plans and status of
buildings re mortgages, etc.
TECH: Get Staff Clearing Programme in hand and staff staff
auditors well hatted and operating and review staff cases with D of
P to be sure of progress. Check, by this progress, that no patty
cake tacit consent is occurring in view of fact execs choose their
own auditors.
307
RUDIMENT 9
ADMIN: Get magazine in hand and outflowing to all available
lists, on schedule, straighten up such lists and improve means to
acquire more names.
Check over Comm Centres and see that all persons in org have
proper comm baskets. Check up on HCO Hats and Comm system.
Get report lines to HCO WW straightened up.
TECH: Get all staff auditors and instructors Hat Checked on all
Tech bulletins that apply to their jobs.
RUDIMENT 10
ADMIN: Get PE Dir and Instructors Hat Checked on PE Admin,
schedules, advertising, etc.
TECH: Get PE Comm Course and Co-Audit running on best current
rundown and these instructors Hat Checked on technical material as
it applies to their actions.
RUDIMENT 1 1
ADMIN: Get Assn Sec Hat Checked on all applicable policy, his
comm system, quarters and lines straight, get any personal
personnel he has Hat Checked. Get his O.I.C. board going or up to
date and gone over with him.
Check up on Org legal matters and position.
Check up Org personnel procurement and records.
TECH: Get Extension Course Director Hat Checked on his or her
post, books and answers and his or her technical accuracy of reply
to Extension Course students checked.
RUDIMENT 12
ADMIN: Get book sales going in reception and through mails, book
supplies adjusted and planned out.
TECH: Get all Scientologists on staff checked over on where they
stand in classification. Get them working toward or examined for
next classification or reviewing developments in their current
classification. Go over their needed items on their own
classification check lists with them to get them to studying.
RUDIMENT 13
ADMIN: Go over CF thoroughly and get it in hand and CF in charge
Hat Checked. Check over and get straight Memberships and
Certification. Check up on HCO Board of Review.
TECH: Go over HGC or PE testing or both and Hat Check all
personnel and review their body traffic lines and testing records.
RUDIMENT 14
ADMIN: Go over Accts Disbursement system and Hat Check personnel
and review Policy Letters with them and inspect accounts. Check up
on HCO Accounts and percentages to HCO WW.
TECH: Step in on HGC Admin and interview HGC pcs to establish
their attitude toward HGC so any faults can be corrected in
Technical service.
RUDIMENT 15
ADMIN: Arrange Open Evenings, future Congresses and special
courses.
Hat Check all additional personnel and units not reached in these
rudiments and get their hats and jobs in order.
TECH. Interview Academy students to see that they are actually
learning something
308
worth while. Examine two or three at random, talk to many. Try to
shorten up their length of time on course and extend their
knowledge, reversing any tendency to lengthen time on course and
shorten knowledge.
RUDIMENT 16
ADMIN: Straighten out Ad Comm, read to it the paper creating Ad
Comms, get it effective in advising. Straighten out any
misconceptions of its position or abuse of its functions.
TECH: Hold several nightly meetings of all Scientologists in Org
and straighten up any difficulty they may be having with current
rundown. Answer their questions by referral to HCO Bs or tapes. Set
up routine study of materials.
RUDIMENT 17
ADMIN: Get HCO B and Pol Ltr files up to date. Be sure tapes are
available where needed and tape library well cared for. Examine
Field Auditor relations with Org and take up their correspondence
with Assn Sec and straighten out any difficulties with them.
Check up on any Special Programmes.
Check up on Ethics Problems.
TECH: Look over quality of auditing in field and attempt to get
weak spots retreaded at Academy or audited at HGC. Enforce policies
on uses of processes.
From here on review the Org as a whole for a week or two, not
more.
Then do all rudiments again, checking on them in the above
sequence, finding if they're out and in the above sequence getting
them in.
If all these rudiments stay in, a Central Org (or a City Office)
will prosper.
It may take 34 weeks to get them all in the first time, 20 weeks
the second time, 10 weeks the third time, etc. until they can be
done easily in a month.
Naturally, all this time personnel is coming and going and
transferring and one has to get them on the job when they get on
the job. But all this is routine Org running and has nothing to do
with rudiments. One has one's job and the Org is the Org and then
there are Rudiments to get in. And, as in any session, if they do
go out by reason of transferred personnel or ineffectiveness, the
thing to do is get them in in an orderly sequence, not drive the
whole Org mad with a turmoil of doing it all at once. Rudiments
will go in. And units will come up by that reason alone.
BUT don't ever leave a Rudiment until it's IN. That's good
auditing and good organization.
And each time you get a Rud in write me a short despatch saying
how it was and is.
I strongly advocate this programme. These are exactly the things
I would do if I were right there daily. And you'd see things hum.
So my secretary on the ground can do it for me. It would be a real
help. And if continued and kept on with over and over, how could
you lose?
L. RON HUBBARD
LRH:esc.cden Copyright (I) 1961 by L. Ron Hubbard ALL RIGHTS
RESERVED
[This Policy Letter was revised on I April 1973 bringing it into
line with the 1973 Org Board and adding some additional rudiments.
In the 1973 Year Book. I
309
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 15 DECEMBER 1961 HCO Secs
Organization HCO Area Sec -
RUDIMENT CHECK SHEET FOR ORGS (For use with HCO Pol Ltr of 11
December 1961) (Put in dates on lines that items were completed)
RUDIMENT 1 HCO Standing Orders in effect Basic Legal Current
Legal Basic Posts Covered Org Board to Date Quarters Exist Bank
Accounts Regularized Unit System Exists Unit Pay Just Skilled D of
P Skilled D of T No Irregular Depts or Posts RUDIMENT IN
RUDIMENT 2 PERSONNEL BUSY Staff Meeting Organized Staff Meeting
Held Unit System Existing Ideas Overworked Underpaid Instructors
Instructing Auditors Auditing PCs Getting Wins Students Learning
RUDIMENT IN
RUDIMENT 3
Six Dept System Hat Checked E-Metering Quality RUDIMENT IN
RUDIMENT 4
Letter Registrar Hat Address Hats Mailing Hats Typing Hats Sec
Check Quality
RUDIMENT IN
RUDIMENT 5
Registrar Hat Reception Hat Body Lines Students Body Lines PCs D
of T Acad Rundown Hat Check Instructors Acad Rundown Hat Check
Students getting Trained Fast RUDIMENT IN
RUDIMENT 6
Accounts Hats Checked Collections In Order Collections Up to Date
Assn Sec Tech Hat Check D of P Tech Hat Check RUDIMENT IN
RUDIMENT 7
Sec Check All Admin Personnel Sec Check All Tech Personnel
RUDIMENT IN
RUDIMENT
Dir Mat Hat Assembled Dir Mat Hat Checked Building(s) Clean Mat
Personnel Odd Jobs Future Quarters Mortgages Staff Clearing
Programme Going Staff Staff Auditors Hatted Rev Staff Cases Exec
Influence over Staff Staff Auditors RUDIMENT IN
RUDIMENT 9
Magazine in Hand Outflowing to Lists State of Lists Provisions
for New Names Comm Centres
Proper Basket Stations Hat Check HCO
HCO Comm System
Rpts to HCO WW Regularized
Staff Auditors & Staff Staff Auditors Hat Checked on Tech
Bulletins
Instructors Hat Checked on Tech Bulletins
RUDIMENT IN
RUDIMENT 10
PE Dir and Instructors and Reception Hat Checked on PE Admin PE
Ads
PE Schedules
PE Course Instructor Tech Check
PE Comm Course Instructor Tech Check
PE Co-Audit Instructor
Tech Check _ _
RUDIMENT TN
RUDIMENT 1 1
Assn Sec Hat Check on
Pol Ltrs
Assn Sec Comm System
Assn Sec Quarters
Assn Sec Lines
Assn Sec Pers Hat
Checked ._
OIC Board
OIC Bd Analyzed
Org Legal
Pers Procurement
Pers Records
Ext Course Dir Hat
Checked
Ext Course Inspected
RUDIMENT IN
RUDIMENT 12
Book Sales Reception
Book Sales Mail
Book Supplies Adjusted Classification Check
Review of Items RUDIMENT IN
312
RUDIMENT 13 CF in Chg Hat Checked CF Straight Memberships
Certification Bd of Review
Testing Reviewed _ _ --
Testing Hat Check
Body Lines of Testing _ _
Testing Records
RUDIMENT IN -- -
RUDIMENT 14 Accts Dish System Hat Check Pers Inspect Accts HCO
Accts Percentages to HCO WW HGC PCs RUDIMENT IN
RUDIMENT 1 5 Open Evenings Future Congresses Special Courses
Additional Hat Checks Additional Jobs Interview Acad Students
Examine Students RUDIMENT IN
RUDIMENT 16
Ad Comm Tech Meetings All Org Scientologists RUDIMENT IN
RUDIMENT 17
HCOB Files Pol Ltr Files
Tapes 1 apes Field Auditor Relations Special Programmes Ethics
Problems Field Auditing Quality Retread Programme Use of Processes
RUDIMENT IN
LRH:esc.rd L. RON HUBBARD
Copyright (c) 1961 1
by L. Ron Hubbard
ALL RIGHTS RESERVED
313
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 17 JANUARY 1962
Every HCO Area Secretary Mail Direct
ORG RUDIMENT REPORTS TO ME
I expect every HCO Area Secretary to report to me directly and
continuously regarding Org Rudiments as contained in that policy
letter.
The greatest service that can be done by an HCO Area Sec is
getting the Org rudiments in, one after the other as described in
that policy letter.
Do not hang fire on one rudiment. Get it in as well as you can
and go on to the next.
You cannot straighten up an org on all rudiments at once. You
will miss points and have the org in a continuous confusion. Just
abide by that policy letter and get them in one at a time.
Your report should be written to me personally each time you have
gotten a rudiment in as well as you can, giving me what you found
out and what you got in
These reports will be kept on a board by me as a constant tally
on how you are getting along.
L. RON HUBBARD
LRH: sf.cden Copyright(~) 1962 by L. Ron Hubbard ALL RIGHTS
RESERVED
314
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,
Sussex HCO POLICY LETTER OF 20 NOVEMBER 1965 Issue II
Remimeo
HCO Division ORG RUDIMENTS SECTION
The HCO Division of every org must establish in Dept 3,
Department of Inspection and Reports, an Org Rudiments section.
The section is headed by an officer. This person is called the
Org Rudiments Officer.
This section's actions are senior to those of the Inspection
Officer and if any choice exists the post of Inspection Officer may
be left if both it and the Org Rudiments Officer post cannot both
be filled. In a very small org it is a duty of the HCO Area Sec and
in the absence of an Org Ruds Officer is a duty of the HCO Area
Sec.
ORG RUDS ACTION
The Org Rudiments Officer ceaselessly gets in the Org Rudiments
as issued in the past and revised from time to time.
These Org Rudiments are gotten in without regard to Divisions or
Departments and are applied as a broad action.
ORG RUD REPORT
What Rudiment the Org Rudiments Officer last completed is made
part of the Weekly Cable (or statistic report at Saint Hill) along
with OIC data.
This is added as the last notation in the cable as RUD (number).
This would be RUD 3 or RUD 12. It implies that the next number is
being worked on and that the number given is completed.
ROTATION
When the last Org Rudiment on the list of Org Rudiments is
completed one begins on Org Rud Number 1 again.
RAPIDITY
Org Ruds are done with some rapidity. Doing them through the list
several times is superior to doing one or two in six months.
One does not do them superficially. One does them as well as he
or she can and then goes on.
WRITTEN REPORT
Each Rudiment done is the subject of a written report.
This report gives the essential data only. Its form is:
To AdCouncil To Saint Hill
To Files
date
ORG RUDIMENT REPORT
NUMBER of Org Rudiment When started When completed
315
Conditions found
Actions taken
Persons Commended
Persons Not Commended
Items to be reviewed next time around
Attested as a correct and factual report
(Signed) Org Rudiments Officer
(Signed as OK) HCO Area Sec
The report is on goldenrod (HCO flash colour paper).
Three copies are made. The first copy is to the AdCouncil. The
second is to Saint Hill Org Ruds Section. The third is to the local
Org Rud Files.
This report passes independent of all AdComms to the local
AdCouncil along with the OIC charts.
The Saint Hill copy passes straight to Saint Hill and is not
routed via local AdComms or the local AdCouncil.
It is a crime to halt or alter an Org Rud Report in passage or to
obstruct an Org Rudiments Officer in the execution of his or her
duties.
The last list of Org Ruds issued prior to this policy letter date
was 11 Dec 61 one copy of which is appended for each org.
L. RON HUBBARD
LRH:ml.rd Copyright(~) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED
316