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HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 JANUARY 1969 Remimeo DEV-T SUMMARY LIST (Add to Dev-T Policies) The following list is a summary of items which Develop (Increase) Traffic. It is based on years of experience with the subject of Dev-T. 1. FALSE REPORTS A report that is false can cause greatly increased useless action including at times Bs of I, despatches verifying it, etc. 2. NON-COMPLIANCES Failure to comply with an order can set an emergency flap going which crowds the lines with despatches. One consequence of non-compliance when repeated over a long period is to move a large number of Targets into PT in a sort of frantic jam. Catastrophes can occur because of non-compliance. 3. ALTERED COMPLIANCE Something was introduced or changed in the orders which made them non-optimum. This sometimes wastes and repeats all earlier traffic. 4. NO REPORTS The scramble to find out if something has been done increases traffic. This includes lack of data forwarded as it should have been. It causes as well anxiety and uncertainty. 5. COMM FORMULA UNUSED All orders out answers in are on the Comm Formula. Failing to answer the question asked can triple traffic. 6. INFO FAILURE Those in charge fail to brief their juniors. These then have no idea of what's going on and develop other traffic in conflict. Reversely, juniors fail to inform seniors of data they have. 7. LACK OF CSW Failure to forward an assembled package of information on any given situation, plan or emergency or failure to forward complete information on any despatch, sufficiently complete to require only an approved or not approved, slows down approval and action and develops traffic. It often requires returning for completed staff work, or the senior concerned must take over the person's hat and assemble the missing data using his own time and lines. And thus traffic develops. 8. SUPPRESSION ON LINES Lines get closed by arbitraries so that vital info does not get through or vital action is not ordered.