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For a very senior executive to forward an already misrouted despatch is a
confession of the most gross ignorance of his or her own org board.
HARD WORK
It is not saintly then for an executive to merely work hard. In fact,
where that
work is mainly invested in handling the In Basket, that hard work is just
causing hard
work in other places too. It is quite stupid to get tied down to an In
Basket full of staff
despatches. The only way this can happen (countless staff queries or infos)
is by failing
to spot offline and offpolicy despatches and return them to source, saying
"Misrouted.
See Org Board," for offline. Or saying for offpolicy, "Policy already
exists on this.
Look it up, please," or saying "This is contrary to general planning.
Please look up
recent policy letters."
MAKE THEM WORK
The surest cure for such floods of despatches is always to make the
source work
harder because he or she goofed by sending an offline or offpolicy
despatch.
Some offline offpolicy despatches are originated out of pure laziness.
"Takes too
long to look it up, I'll ask the HCO Sec" is the usual line of thought. The
poor HCO
Sec, already too overworked to look up policy, gives in desperation an
unusual
solution. This really messes it up. The solution given can only be as good
as the data
offered and if that data is wrong, the solution is very wrong, and as the
query
originated in laziness it is probably wrong in data and so any effort to
answer it at all
will only louse things up.
Hence, it is contrary to the best interests of the org to give the
source the proper
routing for offline despatches. If you do, you don't handle the real
trouble-the staff
member doesn't know it's an org yet and so will not be able to do his or
her job. You
must get that staff member familiar with the org board or you'll have
betrayed the org.
You see, other staff members also suffer with the offline originations from
this person.
And as an executive you aren't protecting your own people from offline
origins if you
don't handle the person doing it when spotted. Cure it and you help not
just your In
Basket-you'll take a very heavy load off other staff members too. You see,
yours isn't
the only In Basket in the org, and if you are an executive you're the one
who must
handle the routing for only you have the immediate authority to do so.
Expansion
depends chiefly on your taking that action.
On offpolicy despatches, by which we mean the staff member doesn't know
his
policy and so does things contrary to it or wants to know if it is policy,
why should
you study up your policy letters? You are probably fairly well up on them.
The person
who isn't is the source of that despatch. So you must make sure that that
person gets
industrious on the subject of policy and burns some midnight oil on old and
new
policies and general planning.
So again, by your looking it all up for the offender, you cripple your
organization
by leaving uncared for an area in it that will goof. And that staff
member's goof can
destroy the whole org! That's no exaggeration.
Why are you working so hard as an executive to put the org there and
make it
grow if there aren't elements around that are destroying it? If there were
no such
elements your org would just grow and all your work would be promotional or
service.
That you are always continuously creating your department, unit or org or
defending it
somehow, means there must be something knocking it down. The symptom of
that
something is the offline or offpolicy despatch.
For you to be totally effective you yourself must know routing (the org
board)
and know policy and the general planning in progress.
And for an org board to be known it must exist and be real and must say
what
departments, units and staff members do.
And for policy to be known it must exist and be findable.
To make minor changes on an org board and double assign (2 or more hats
to one
person) is quite usual in an org. To make major changes such as Adcomm in
Charge of
HCO or training done by the Accounts Unit would be a gross violation of
policy. And