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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 31 JANUARY 1965
Remimeo
Sthil Staff
DEV-T
(Adds to HCO Pol Ltr Nov. 17, 1964)
The commonest cause of OFFLINE despatches is:
A staff member writes a despatch to himself but routes it to somebody
else.
Example: Registrar writes a despatch to the Org Sec asking how to meet a
quota
of interviews. This is Dev-T because it is offline. Why is it offline? The
staff member
responsible for increasing interviews is the Registrar, not the Org Sec.
Therefore the
despatch should be routed to the Registrar and routing it to anyone else is
misrouting.
Informing the Org Sec, "I am doing so and so to increase the number of
interviews" is
quite in order, but it's a despatch containing a report, requiring no
answer. The correct
routing of a query about increasing interviews would be to the Registrar.
Thus, the
above example's routing would be the Registrar to the Registrar.
When a staff member generates a lot of despatches about his post, these
are
usually misrouted if they go to anyone else but himself. Since who else
should wear
that hat? Not the Org Sec or Assn Sec. Not the HCO Sec. Only the staff
member
himself or herself.
In orgs a goodly number of people think staff members senior to them
also wear
their hats. This is definitely not true. The Assn Sec or Org Sec does not
wear every
other hat in the org. If he does, he is a pretty poor organizer. And if he
lets staff force
him to, then he isn't much of a leader.
You can detect people who fear responsibility or consequences of their
most
ordinary actions by the number of despatches they send others which should
only have
gone to the staff member himself or herself.
It's the figures on the weekly report sheet, the volume of work
accomplished, the
resume of results that inform others about a hat and the activities and
effectiveness of
the person wearing it. An Org/Assn Sec only needs to look at these reports,
not his
in-basket, to know if posts are being held. It may make one feel grand and
responsible
when others must come to one for help on their jobs but it sure doesn't
make a strong
org to have "what-do-I-dos" flying up to the head of the org day and night.
People
exist who do their jobs without a lot of Dev-T about how to do them, what
to decide,
how to think. And people exist who do their jobs without getting everyone
else in
trouble.
OTHER PEOPLE'S HATS
There is another type of Dev-T which one encounters. And that is the
origination
of comm that should have been originated by someone else.
This has several guises. You see it in a usual form in Academies where
some
student is always asking questions "so that the others will understand".
The student
himself or herself understood the instructor but asks a question so "the
others will
understand also". This is, of course, a student trying to wear the
instructor's hat or
another student's student hat. I can usually detect this one and break it
right there
with "Are you asking because you don't get it or because you think the
others
haven't?" Such a student can lengthen study hours horribly without helping
anyone a
bit.
A staff member occasionally tries to originate for another hat than his
or her own.
It is easily detected. The despatch has to do with the Academy but is from
the HGC,
etc.
Such a despatch is usually misrouted also. It is sent to a department
head or the
HCO Sec or somewhere. Trying to handle it gets pretty deadly as it's a
double snarl.