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Wrong example: A despatch from Canada saying "Central Organization here is
spending large amounts". Look what I now have to do. I have to find out
what is meant by "large amounts", who is doing it, if it is dangerous,
figure out a way to curtail it and issue orders about it. None of this is
my Hat. I am being forced to wear the Hat of the informing person.

    Right example: I receive a packet (cable  is  no  good  and  delays  the
situation's being handled as many more cables will be needed).  This  packet
is covered with a despatch which says:

    "145CA. Central Organization  here  fast  approaching  insolvency.  Data
enclosed. I recommend: Director of Materiel be transferred to  the  post  of
Ext. Course Director that is now empty and that Jules Bentley  be  hired  on
the Dir. Mat. post at 25 units; that the Assn. Sec. be reprimanded  for  bad
financial management and be ordered to budget his  outgo;  that  a  purchase
order system be enforced; that a  staff  member  ordering  anything  without
permission have the item deducted from his pay; that the  Dir.  of  PrR.  be
given lessons in letter writing.

    Approved ___________     Disapproved ___________

                                              Signed:    Jane

                                                    HCO Sec. Canada."




    Attached are copies of Ad Comm reports showing insolvency, a summary of
amounts spent in last two months, a summary of income for last  two  months,
a list of
trivial items bought lately at high cost.

    What I do then is check the approval line and sign. A cable is  sent  by
my
Communicator: "145CA2 OK best = Ron". The whole packet  is  airmailed  back.
But
you must ask in your despatch to have a cable reply if you consider it  that
urgent.

    On receipt of the cable the HCO Sec Canada issues the local Sec EDs  and
takes the
other needed actions.

    Action could occur because the  data,  solutions  and  orders  were  all
assembled as
"Completed Staff Work".

    If you want to hold down  your  post  or  project  don't  insist  on  my
collecting the
data you should collect, dream up the solution you, more familiar  with  the
scene,
should achieve, and don't put me in a position of issuing unreal orders  you
can't then
carry out.

    We are a big team and a good one. I know any error on this in  the  past
has
occurred because you didn't know exactly what I wanted.

    "Completed Staff Work" is what I want. Then you have your Hat,  you  can
do
more to help, and our lines can stay freer and faster.

    There have been good examples of  this  in  the  past.  Let's  make  the
circumstances
more general.

    If you get the letters CSWP on an item  it  means  "Complete  the  Staff
Work,
Please".



      L. RON HUBBARD


LRH:gl.rd
Copyright� 1962
by L. Ron Hubbard
ALL RIGHTS RESERVED