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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 29 MAY 1961
CenOCon
QUALITY AND ADMIN IN CENTRAL ORGS
The function of the Administrative Personnel in a Central Organization
is to make
technical quality possible and get it delivered to Scientologists and the
public.
Administration is no unimportant function. On the contrary, I had to
work in
Scientology a long time before I found out that in the absence of good
administration,
technical quality is impossible. At first I counted on high calibre
business men to do it.
Then I found, after 1954, that they didn't have a clue and that their use
had led us on
a bad course. So we had to develop and learn administration and we are
winning on it.
An administrative personnel is there to keep the lines moving and the
function of
his post operating.
Administrative personnel gets Scientology to the public, keeps the
public happy
and the organization solvent.
Administrative personnel are there to keep Administration out of
technical hands
and let technical work.
Administration gets the public in and out, keeps communication going,
gets the
data to tech and keeps the Org from going broke.
Administration is, however, owed something by technical. If
Administration gets
people in for service it is only right that that service, when rendered by
technical, be
the highest possible quality.
For if Administration in all departments is not backed up by quality
technical
achievements, then administration is betrayed.
If one keeps, as in accounts, collecting money for service rendered by
technical,
then accounts has a right to demand that it was good service or else the
accountant, in
collecting, betrays.
Therefore, Administration may at any time, just as technical may demand
good
Admin, demand of technical that it produce and hold its own.
As of this moment there is no excuse of any kind for any technical
failure in any
Central Org.
The moment we got all the tools, it showed up that technical often had
not
understood any of the tools it already had. A clear cut, simple routine as
it now exists
makes Auditing and Training a problem in black and white. Either it is done
or it isn't.
If results are not forthcoming for any person as of now, then somebody
is
goofing. And it won't be any small goof.
It is working out that goofs are of this magnitude:
Auditor does not know anything about reading a meter but has been
kidding us
one and all that he or she knew;
Auditor has not the vaguest on how to handle rudiments;