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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 4 MAY 1968
Remimeo
HANDLING SITUATIONS
The only tremendous error an organization makes, next to inspection
before the
fact, is failing to terminatedly handle situations rapidly.
When I say terminatedly handle I mean finishedly handle. That it is
handled and
that'sail, boy!
The fault of an organization's woffle, woffle, woffle, Joe won't take
responsibility
for it, It's got to go some place else, and all that sort of thing, is that
it continues a
situation. It just goes on and on and on until it finally gets somewhere,
goes snap, and
that would be the end of that situation. So what you ought to do is
complete action
now, in the first place.
The other day I was looking at why I used to have a high stat
businesswise and
cinewise and otherwise, and I suddenly realized I was peculiar in the
vicinity in which I
operated. I ended cycles, I could end more cycles in less time than any
organization
could dream up. In other words I was concluding actions.
Ending cycles doesn't consist of shooting people. It consists of seeing
that it stays
handled.
One of the things that has happened in the past is that I have had to
rehandle.
Situations I had handled became unhandled some place and I had to rehandle
them
again.
What you should specialize in is terminating the end of a situation, not
refer it to
somebody else.
If the situation comes up in your vicinity well, handle it-that is
finish it off so
that is the end of it.
Somebody comes along saying (natter, natter, natter). I've caught too
many of
these guys. Finally I handle the situation, if it hadn't been handled up to
that point. He
hadn't been handled up to that point.
When you have got this guy, handle him. Handle him, so that the fellow
is
handled from here on to the end of time. Don't try to patch it up so that
it won't
cause any trouble.
You have to be on the ball to do this, very much on the ball. An example
was a
dissatisfied steward. The guy was going around serving up spanners in the
soup. He's
going around, and he's going around and he's going around. Well, let's
handle it right
there, now, when he wants the situation handled. The guy appears for his
pay and
that's it! Do you get the idea. It's finished right now.
Please quit continuing situations by reference. Handle! You can develop
more
traffic internally, more upsets, more ARC breaks, than anything you can
mention by
simply continuing to shunt the responsibility for ending the cycle of
action. That is all
it is, just a refusal to take responsibility for ending a cycle of action.
Somebody comes over to the Registrar to sign up. Does she have to refer
to eight
different terminals as to whether or not this person is permitted to sign
up? No. She
either signs the guy up or she doesn't sign the guy up.
Take responsibility for the various cycles of action. When you have
taken
responsibility for them, let's hear no more about them any place.
L. RON HUBBARD
Founder
LRH:jc.rd
Copyright� 1968
by L. Ron Hubbard
ALL RIGHTS RESERVED