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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 1 JULY 1965
Issue III
Remimeo
Basic Staff Hats
ALL DIVISIONS
HATS, THE REASON FOR
HAT: Slang for the title and work of a post in an org. Taken from the
fact that
in many professions such as railroading the type of hat worn is the badge
of the job.
Organization consists of certain people doing certain jobs.
Disorganization consists of each person wearing all hats regardless of
assignment.
In a smooth organization that runs well and succeeds EACH PERSON WEARS
HIS OWN ASSIGNED HAT.
When a person has a job that belongs to another hat than his own, he
passes the
job to the other hat.
Each staff member is a specialist. He specializes in his own hat.
When people wear only their own hats then one has terminals in the org.
If
terminals exist then communication can flow correctly. If communication can
flow
correctly then work gets done and the org can get in income.
TERMINAL-a point that receives, relays and sends communication.
If people present each wear any old hat or all the hats, then no
terminals exist, no
communication can flow properly, work can't get done and there is no
income. There
is chaos and it is an unhappy place.
In a green org staff members don't know what other staff members do. So
they
don't know where to send things so they do them themselves. Worse, they
don't even
know there is an org there. It is quite pathetic. Like rookie troops or
militia or a mob.
Of course the place goes broke.
You can tell a good executive. He only hands out despatches and work to
the
correct hats. A lousy executive hands the work to anyone handy, regardless
of title.
He's in apathy and doesn't know there's an org there.
The whole theory of successful organization is to have posts that only
do specific
things, to have sections and departments and divisions which specialize,
and to have
people who only wear their own hats and know who is wearing the other hats
and send
their work to them.
A train crew has a Conductor. He wears a Conductor's hat. It has an
engineer. He
wears the engineer's hat. It has a fireman. He wears the fireman's hat.
Where do you
think the train would get to if each of these three didn't know who were
the other
two? The Conductor wearing the engineer's hat would mean no fares. The
fireman
wearing the Conductor's hat would mean no steam. And the engineer wearing
the
Conductor's hat would mean no train going anywhere.
So beware of wearing other hats than your own, or of being ignorant of
what
other hats are being worn. For nobody will get anywhere and you'll find
yourself
overworked, dismayed and unhappy.