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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 30 JANUARY 1969
Issue II
Remimeo
DEV-T SUMMARY LIST ADDITIONS
Adds to HCO P/L 27 Jan '69
(add to Dev-T Policies)
An actual example of Dev-T (Developed Traffic) follows:
A warm wind came up and the heating system on the "MV APOLLO" was no
longer required to be on. A message was sent to the Engine Room to "turn
off the
heat".
The order was not complied with.
The order was repeated some time later to a steward to send a messenger
to the
Engine Room and tell them to "turn the heat off the fans". The messenger
was not
sent by the steward, but the steward instead told the I & R (Inspections
and .Reports)
of the Engine Room who was making his inspection rounds, to turn down the
heat.
Again the order had to be repeated, this time to a messenger who went to
the
Engine Room and gave the order to "turn the heat off the fans" to the
Engineer of the
Watch.
He replied, "We turned it down a short while ago!"
The messenger accepted this ALMOST and reported back to the senior
executive,
who again had to send the messenger to repeat the order to "turn off the
heat". This
time the messenger returned with the compliance that the heat had been
turned off.
FOUR TIMES the message had to be repeated before compliance was
reported.
Developed Traffic.
______________
From the above some new forms of Dev-T can be isolated.
36. ACCEPTING AN ALMOST
The messenger accepted the ALMOST of turning down the heat. The order
was to
turn it off.
An executive or communicator or messenger who accepts and forwards an
"almost" is permitting Dev-T.
Orders given are to be executed and reported DONE, not to be nearly done
or
almost done.
A communicator can often be tripped up by this form of Dev-T. It is most
easily
spotted by insisting that the original order or orders be returned with the
compliance
so that any terminal on the line can tell at a glance what was ordered, and
what was
done.
37. FAILURE TO GET AN ORDER CLARIFIED
Upon questioning it was found that the messenger had not fully
understood what
was required and passed this uncertainty on to the Engineer of the Watch.
38. IRRELEVANT INFORMATION
The Engineer of the Watch, when told to "Turn the heat off the fans",
gave the
messenger the irrelevant information, "We turned it down a short while
ago".