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52. DEPARTMENT 10 (Dept of Tech Services) - Makes the customers happy and glad to be there. 53. Gives brisk service. 54. Acquires for the ore a reputation for swift and excellent handling of people. 55. DEPARTMENT 11 (Dept of Training) - Gives excellent training. (The soundest possible promotion quickly mirrored in numbers enrolling.) 56. Routes dissidents quickly to Ethics and slows to Review. 57. Briskly arid punctually schedules classes. 58. Accomplishes lots of completions. 59. Turns out very competent auditors whose excellence promotes the Academy (or College at SH) and Scientology. 60. Writes letters to possible prospective students to get the Academy (or College at SH) full. (This is an old, old activity of the D of T who never depends on Registrars or magazines.) 61. Makes sure the excellence of training that is there is bragged about in magazines, etc. 62. Gets students (Free Scientology Centre) to find new, raw meat pcs of their own around the town and audit them for student classification and gets them to bring such pcs in for Release examinations and declarations (during which they get routed through Registrar who presents the award) and refuses any for classification in cases already known to be a paying pc of some org or auditor. 63. DEPARTMENT 12 (Dept of Processing) - Gets excellent results on all pcs. 64. Becomes well known for standard tech. 65. Spots SPs and PTSs early and routes to Ethics. Routes bogged cases quickly to Review. 66. Takes responsibility for all cases in the whole area where the org is. 67. Makes auditors look and act professionally outside the HGC so people will have confidence in them. 68. Insists on clean, attractive HGC quarters and helps Materiel to achieve and maintain them. 69. Gets pcs in such good shape they are walking advertisements for the HGC and Scientology. 70. Writes letters to possible pcs (the D of P has had this duty for 15 years). 71. [Deleted per P/Ls 15 Dec '65 and 4 Feb '66. Now appears as 85a.] 72. QUALIFICATIONS SECRETARY - Co-ordinates and gets done the pro- motional functions of Division 5. 73. DEPARTMENT 13 (Dept of Examinations) - Makes sure no untrained student or unsolved case gets past. 74. Finds the real errors in any failures (no student or pc ever gets upsei if the actual error is spotted-they only get upset when a wrong error is found). 75. Refuses to get so concentrated on "validating people" that errors are overlooked for this backfires also. 76. Routes those passed quickly to Certs and Awards and those failed quickly to Review and routes any Ethics matters discovered promptly to Ethics. 77. DEPARTMENT 14 (Dept of Review) - Quickly repairs any flat ball bearings turned out by the Tech Division so they will be no discredit to org. 78. Gives brilliant standard isolation of any errors in students or pcs-discovers them with ease. 79. Repairs thoroughly.