" Take up a Pol Ltr applying to their post and start doing a hat check on it.
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 JULY 1965 Remimeo All Divisions POLICY, HOW TO HANDLE PEOPLE WHO QUOTE POLICY TO SHOW YOU THEY CANT FOLLOW IT Some orgs will find that certain personnel will use policy to stop action.
HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 19 JULY 1965
Remimeo
All Divisions
POLICY, HOW TO HANDLE PEOPLE WHO
QUOTE POLICY TO SHOW YOU THEY
CANT FOLLOW IT
Some orgs will find that certain personnel will use policy to stop
action.
When these just don't want to do their job, although it's easily
understood in Policy Letters, they tell you certain policies are wrong or
can't be followed.
The best and only effective way to handle this is to say:
"Since you are an expert on policy, permit me to ask you a few
questions." Take up a Pol Ltr applying to their post and start doing a hat
check on it.
Since such a person is using policy to stop action and show policy
wrong, a rebuttal such as the above will adequately discourage the
practice.
If people won't work, they throw out lines and find ways to use policy
to discuss it.
Policy is valuable.
But ALL policy exists solely to get the job done and establish points of
agreement that permit flows of traffic.
When traffic doesn't flow and somebody says, "Policy so and so prevents
it," then Hat Check at once and you'll be amazed to find they don't even
know enough of it to disagree with it.
Disagreement with policy is disagreement with getting the job done. And
is always accompanied by total lack of data on the policy being quoted.
It's a sure cure.
L. RON HUBBARD
LRH:ml.rd
Copyright� 1965
by L. Ron Hubbard
ALL RIGHTS RESERVED