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HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 NOVEMBER 1965 Remimeo All Staff Hats All Divisions Qual Div Hat Check on all Staff THE PROMOTIONAL ACTIONS OF AN ORGANIZATION (Contains 129 Actions that ensure solvency and are vital in an org) When one hears that an Org or a Division, a Department or Section or Person has been ordered to promote, the question can be asked "What does this mean?" Some suppose it means get an incredibly brilliant new idea that has never been done before. Another thinks it means hiring an ad agency. Somebody else may think it means telling lies or working confidence tricks. It is none of these things. Only in emergency promotion does one need new ideas and these most often consist of how to accomplish a long neglected action in some other department one doesn't have control over. The brilliance required here is how to get your part done anyway. PROMOTION means, to make something known and thought well of. In our activities it means to send something out that will cause people to respond either in person or by their written order or reply to the end of applying Scientology service to or through the person or selling Scientology Commodities, all to the benefit of the person and the solvency of the org. Now do you see that a staff member smiling is sending something out that will make someone respond and think better of the staff member and the org. That comes under the definition of Promotion. A janitor making the steps clean is presenting something (the view of clean steps) that will make both himself and the org a bit better thought of. A mail clerk doing up a neat package is sending something out that will make the org well thought of. Do you see? So any action that makes the staff member of the org visible and well thought of is promotion. Furthermore any job in the org well done makes it possible for others to promote but not done makes it very hard to promote or makes it impossible altogether. Every task in the org contributes to promotion. And without promotion there is no job. There are, however, very standard promotional actions which we concentrate on in an org. ROUTINE PROMOTION Through the years orgs have developed various standard promotional actions which invariably achieve results if done. Today these actions are woven into the standard organizational pattern as administrative activities. If an org follows the organizational pattern and does what the hats say, then it will be promoting with no further strain. The promotion ideas and patterns as they now exist are never at fault. Only failing to do them is at fault. Promotion only fails because of non-execution. Without promotion one has insolvency. Promotion without adequate delivery of service or commodity will eventually fail to deliver income.