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HUBBARD COMMUNICATIONS OFFICE
Saint Hill Manor, East Grinstead, Sussex
HCO POLICY LETTER OF 10 JULY 1965
Remimeo
All Exec Hats
All Divisions
LINES AND TERMINALS
ROUTING
The most important things in an organization are its lines and
terminals. Without these IN IN AN EXACT KNOWN PATTERN the organization
cannot function at all.
An Executive putting in new lines and posts or making changes in old
lines or terminals REQUIRES CLEARANCE FROM THE OFFICE OF LRH before the
order can take effect.
Anyone following such an order, to alter lines and terminals in the org
which are already established by policy who does not file a job
endangerment ethics report (a statement that his or her job is being
endangered by the illegal order of a senior) must share any penalty for
such alteration.
People who haven't a clue about the org pattern throw it into chaos by
altering the established pattern. Then the org won't work and goes broke
quickly.
Therefore the most serious threat to the stability of an org is shifting
lines with no understanding of what is supposed to happen.
The lines and terminals (hats) outlined in policy are based on long,
hard experience. When they short-circuit the org ceases to function as an
org and becomes a mad scramble.
When despatch and body routing charts laid down by policy are carefully
followed, the org will function. When they are not, it won't.
A serious fault in any executive or staff member is unawareness of the
co-ordinated functions of terminals, or complete unawareness of other org
hats and functions.
A D of T trying to wear an Ethics hat, a Qual Sec shifting his internal
lines, a Registrar who seeks to assign the hours of auditing would be
enough in any large org to throw it into a jumble where nothing works or
flows.
There is more to an org than one person wearing all hats plus another
person wearing all hats, etc. Such an org just won't prosper.
The hardest job any top executive has is teaching the staff the lines
and terminals and getting them followed. That is because green staff is
unaware of the org itself, or its flow lines.
A lot of the time, when one sees a declining statistic, it is only that
certain lines are out or being misrouted.
The lines will flow if they are all in and people wear their hats. If
the body and despatch lines flow, the org will prosper. If they are
disarranged, they won't flow and won't prosper.
No executive or staff member has any right to establish or alter
terminals and lines without express written permission from the Office of
LRH.
Believe it or not there will be people around in orgs who have no
faintest concept of its pattern-or the existence of an org. And these will
be the first to attempt large changes. And these are the first you should
send to the staff training officer to get checked out on their posts.
It is an Ethics offence to issue orders altering lines without clearance
from the Office of LRH.
L. RON HUBBARD
LRH:ml.rd
Copyright � 1965
by L. Ron Hubbard
ALL RIGHTS RESERVED